I worked at TSYS Merchant Solutions full-time (More than 5 years)
TSYS offers a great work environment, pay and benefits to employees. They often host employee activities that are a fun break from the work routines. TSYS is a growing company and aggressively gaining market share.
The decision to acquire TransFirst brought with it the unethical sales culture and practices TSYS had not subscibed to since it's inception. The "black hats" that sell for money rather than for the client's true need.
Advice to Management
Don't let the poor and aggressive sales mentality seep into the organisation. Remember your roots and be client value minded and retain the employee focus.
Pretty lame experience. Some guy, I still don't who he was since he never even introduced himself, called me up out of the blue to talk about an application I had submitted about a month earlier. He said he was calling to set up an interview and talk about my resume. He asked if I had a few minutes and I indicated I did. He then barreled into what was basically an interview. Now, the reason this is odd is because typically, recruiters (still don't know if this guy was a recruiter) will send an email asking about good times to chat about the role - this respects everyone's time. This guy did not do that.
He asked a bunch of questions about my resume but none of my answers - about my background mind you - seemed sufficient and he engaged in quite a bit of leading. He went from one question to the next, never talking about the organization, never reflecting the answers. Once he was done, he said, "Ok, well I've got a number of other resumes to go over and I'll give you a call back." No timeline, no information on how to reach him. No attempt to schedule an interview which he said was apparently the reason he was calling. And, of course, no call back.
Today, I received an automated response declining my application. Shame on the guy that was conducting these "interviews". From just one phone call, here's what I can see: a manager who doesn't respect people's time, a manager who can't conduct a simple interview, a manager who doesn't keep his word, and a manager that can't be troubled with directly and honestly communicating with candidates. Sounds like a sweet place to work, right?
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