Working at TTEC | Glassdoor

TTEC Overview

Englewood, CO
10000+ employees
1982
Company - Public (TTEC)
Staffing & Outsourcing
$1 to $2 billion (USD) per year
At TTEC (formerly TeleTech), you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other ... Read more

Mission: Accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands.

Company Updates

  • Did you know that starting your Mondays at TTEC with a smile can increase your joy, amusement, and happiness? #MondayMotivation #ExperienceTTEC

  • Ever thought about working from home? We are expanding our At Home program in Canada and are now hiring Customer Service Representatives in Quebec, New Brunswick, Prince Edward Island, Newfoundland and Nova Scotia! Visit http://glassdoor.com/slink.htm?key=vQGrE and join our team today!

    Customer Experience Leader TTEC Hiring 500 Work-at-Home Associates Across Canada

    Immediate employment opportunities available for the company's Humanify @home program MONTREAL July 24, 2018 - TTEC (NASDAQ: TTEC), a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands, today announced the creation of 500 work-from-home positions to support its recently launched Humanify @home program in Canada.

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TTEC Video

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TTEC – Why Work For Us?


Every interaction we have with our clients, their customers, our colleagues and the communities where we operate are guided by our core values that are the foundation of our future. We are passionate, inspired and committed to making an impact in others’ lives every day. We thrive in our fast-paced environment, work hard, have fun together and share a special camaraderie. We work with team members from around the world, respecting and valuing the unique talents, knowledge and opinions each one of us brings to the table for more innovative solutions. We are empowered to come up with ideas, big and small, and collaborate with each other to bring them to life. But don't take our word for it. Experience it for yourself.


While it would be easy to credit our successes to superior processes, tools, and technologies, the simple reality is that our people make the difference. There’s something special about them. About their friendly faces. Their caliber of talent. Their commitment to their work. Their ability to handle adversity and change with humor and grace. And there’s something special about the sense of camaraderie and purpose we all share. We are a tight-knit work family that is driven to help our clients build lasting, genuine human relationships with their customers. From day one, you’ll be a part of an energetic, diverse and talented team of professionals who will support and encourage you to succeed and love what you do. Apply today!

 

Join our bright team of professionals in an exciting, fast-paced environment where you can be your genuine and best self. We wan nothing more than to see  team members have long, successful careers with us, and you can too. Check out our career paths and opportunities:

  •  Customer service professionals – Customer service is job #1, and we are fanatical about taking care of our clients’ needs by delivering amazing experiences for their customers along the way.
  • Bilingual professionals - We use a multitude of language skills to support every aspect of our business worldwide.
  • Consultants – We design experiences through the eyes of our clients’ customers to build mutually rewarding relationships for life.
  • Corporate roles - We ensure the organizational and people aspects of the business run smoothly, so the rest of our work family can focus on what they do best.
  • Sales & marketing professionals – We help our clients pinpoint consumers ready to buy, turn prospects into customers, and increase revenue.
  • Technology professionals - We discover innovative ways for our clients to keep their customers happy anywhere, anytime with tools and technology that simplify their lives.



 

Join our thousands of team members across the U.S., Canada, Nova Scotia, Spain and the United Kingdom who work from the comfort of their homes, while providing extraordinary customer experiences around the world.

 TTEC@Home jobs are great for:

  • Stay-at-home, customer service-minded professionals
  • Part-time, supplemental income earners
  • Students
  • Semi-retired individuals
  • Rural residents

Whether you need a flexible schedule, want to avoid a daily commute or just simply love to wear slippers to work, experience it for your yourself and apply at Work From Home today!

 

Courageous. Inspiring. Accomplished. These are just a few of the words that immediately come to mind in describing the service men and women who made a tremendous commitment to their country and are a part of our work family. We highly value their leadership, abilities and work skills that make them successful in our fast-paced, values-driven and team-oriented environment. As a military veteran or member of the Reserves or National Guard, you have many career opportunities to explore at TTEC in the areas of customer service, sales and marketing, corporate, technology and consulting. Join us and make an immediate impact with other talented team members who are as genuine, dedicated and mission-focused as you are.   Apply at Veterans today! 

TTEC Reviews

3.3
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Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
TTEC Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
1,173 Ratings
  • Featured Review

    Helpful (8)

    "customer sevice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TTEC full-time

    Pros

    excellent work envioment and great trainers. very nice working environment. lovely campus. all around good place to work.

    Cons

    there are none. unless its about the coffee maker. lol need more coffee service. seriously. I have no cons to list.

    Advice to Management

    keep doing what you are doing. the only reason I left was my husband died and I had to relocate.

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TTEC Photos

TTEC photo of: TTEC Charlottetown bowled over the competition while raising money for Big Brothers Big Sisters.
TTEC photo of: TTEC team members meeting at a build for Habitat for Humanity
TTEC photo of: Our Sarnia TTEC at Relay For Life
TTEC photo of: Our Sarnia TTEC team raised over $2,500 for the Canada Cancer Society when they competed in Relay For Life in June 2018.
TTEC photo of: Come meet our team. We would love to get to know you!
TTEC photo of: TTEC @ the Cultural Expressions Festival in Fredericton
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TTEC Interviews

Experience

Experience
67%
18%
15%

Getting an Interview

Getting an Interview
69%
15%
6%
5
4
1

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (14)  

    Licensed Health Insurance Agent Interview

    Anonymous Employee in Orlando, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 5 weeks. I interviewed at TTEC (Orlando, FL).

    Interview

    Schedule and interview time. Showed up to the interview and there wasn't an actual interview. I was told about the company and pretty got the "job". Have to go through non paid training to get license which they pay for. The training is 5 days. After pass the license exam then you start paid training.

    Interview Questions

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TTEC Awards & Accolades

  • Cloud Architects of the Year, Oracle Magazine, 2010
  • Stevie Awards for Sales & Customer Service, Stevie Awards, 2015
  • Global Outsourcing 100 List, International Association of Outsourcing Professionals®, 2015
  • Top 100 Company for Remote Jobs, FlexJobs, 2015
  • 20 Most Promising Contact Center Technology Solution Providers: eLoyalty, CIO Review, 2015
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