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TWIA Overview

Austin, TX
201 to 500 employees
1971
Nonprofit Organization
Insurance Carriers
Unknown / Non-Applicable
The Texas Windstorm Insurance Association (TWIA) was established by the Texas Legislature in 1971 in response to regional market conditions following Hurricane Celia in August 1970. TWIA's purpose is to provide windstorm and hail insurance in the Texas ... Read more

Mission: TWIA’s mission is to efficiently provide essential property insurance products and services for eligible Texas policyholders when no one else will. Our vision is to be respected and trusted by all our stakeholders, and our core values are the foundation of the ... Read more

Company Updates

  • Did you know February is Heart Health month? TWIA wears red to support our hearts to be healthier and we provided apples for all our staff members. Happy Valentine's Day too! #stepstowellness

  • Happy New Year from TWIA! The Accounting Department did a great job with this "Let's All Pull" theme. We love to see the teams all pull together for the 2018 new year. #teamwork #2018

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TWIA – Why Work For Us?


The Texas Windstorm Insurance Association (TWIA) was established by the Texas Legislature in 1971  in response to regional market conditions following Hurricane Celia in August 1970. TWIA's purpose is to provide windstorm and hail insurance in the Texas seacoast. TWIA is governed by Chapter 2210 of the Insurance Code (Chapter 2210).

TWIA is a residual insurer of last resort and is not a direct competitor in the voluntary insurance market. TWIA provides coverage to residential and commercial properties in certain designated portions of the Texas seacoast territory. The designated catastrophe area is that portion of the seacoast territory where the Commissioner of Insurance has found that windstorm and hail insurance is not reasonably available.

TWIA is an insurance company that collects premiums, issues and services policies, and pays covered losses. Chapter 2210 outlines the funding structure TWIA must use to pay insured losses and operating expenses of the Association. TWIA is required by law to transfer its net gains from operations each year into the Catastrophe Reserve Trust Fund (CRTF), an account maintained by the Texas Comptroller dedicated to the payment of future TWIA catastrophe losses.

TWIA’s mission is to efficiently provide essential property insurance products and services for eligible Texas policyholders when no one else will. Our vision is to be respected and trusted by all our stakeholders, and our core values are the foundation of the Association’s operations, decisions and actions.

  • Provide quality service to our policyholders
  • Value the interests of a broad spectrum of stakeholders
  • Ensure the financial sustainability of the enterprise
  • Operate efficiently in order to achieve the best use of policyholder funds
  • Be a steward of the public trust and hold ourselves to a high standard of ethics
  • Objectively measure performance and be accountable for results

TWIA policies provide coverage only for wind and hail losses. No other perils are covered by TWIA policies. Applications for coverage, accompanied by the full annual premium, may be submitted to TWIA through any property and casualty agent properly licensed through the Texas Department of Insurance (TDI).



TWIA & TFPA responds to Policyholders Impacted by Hurricane Harvey

Our staff works hard to serve policyholders daily, especially when a catastrophe like Hurricane Harvey hits Texas. As one of the most devastating disasters in Texas, Hurricane Harvey destroyed thousands of homes in Texas. TWIA & TFPA have placed mobile claims centers in affected coastal areas. Our TWIA/TFPA employees have deployed to the coast including Corpus Christi, Rockport, and Port Aransas to help policyholders take in claims.

Port Aransas deployment team, ready to depart (above).

Inside the TWIA Mobile Claims Center in Corpus Christi (above).

One of our Mobile Claims Center accepting Policyholders. 

Working at TWIA means being part of a team that is qualified, innovative, passionate about its contributions and acutely aware of its responsibility as a steward of the public trust. Being a member of the TWIA family means:

  • Providing quality service to our policyholders
  • Valuing the interests of our broad spectrum of stakeholders
  • Ensuring the financial sustainability of the enterprise
  • Operating efficiently in order to achieve the best use of policyholder funds
  • Being a steward of the public trust and holding ourselves to a high standard of ethics
  • Objectively measuring performance and being accountable for results



TWIA embraces and supports the growth, development and success of its employees.


People are the heart of TWIA. From providing essential insurance when no one else will, to educating Gulf Coast communities about hurricane preparedness, to fostering a culture of continuous improvement, service and accountability at our operations headquarters in Austin, Texas, our employees are our greatest strength and the key to our success. TWIA offers continuing education and training to help employees cultivate their skills and expand their career within a unique and collaborative workplace. We don’t just ask our people to deliver to the highest standards; we also support their efforts to develop and improve their skills.


 

TWIA Reviews

  • Helpful (2)

    "Supportive workplace, excellent benefits, room to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent Services Representative in Austin, TX
    Current Employee - Agent Services Representative in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TWIA full-time (Less than a year)

    Pros

    The benefits are awesome! Relaxed work environment. Everyone is kind and supportive. A lot of room to keep learning and move upward in the company. Manager wants to make your job easier and prep you to succeed. Training is one-on-one with experienced coworkers. General company atmosphere is dedicated to providing excellent customer service and doing right by the customers.

    Cons

    Working with a lot of old systems. Enormous room for human error that continually cycles back to whoever is on the phones. Training is not standardized. There is extremely little helpful documentation on the backend to help people do their jobs.

    Advice to Management

    Having internal documentation for department-specific policies and processes would be extremely helpful. My coworkers are MORE than happy to answer any questions I have, which is awesome. However I could spend less time interrupting them if there was something to refer to that would actually answer the questions I have.

See All 38 Reviews

TWIA Photos

TWIA photo of: Hurricane Conference
TWIA photo of: Port Aransas deployment team, ready to depart
TWIA photo of: Claims UAT Team
TWIA photo of: OCM Team
TWIA photo of: Town Hall Meeting 2016
TWIA photo of: IT Claims Center Project Team
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TWIA Interviews

Experience

Experience
40%
40%
20%

Getting an Interview

Getting an Interview
100%

Difficulty

2.4
Average

Difficulty

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  1.  

    Claims Manager Interview

    Anonymous Employee in Austin, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 7 weeks. I interviewed at TWIA (Austin, TX) in May 2018.

    Interview

    Received a call from HR Marie around 8 days after applying and set a date/time for initial phone interview. During the phone interview with HR Marie she provided me with a detailed job description and a thorough outline of the benefits and structure at TWIA. We were able to have a stress free conversation about my previous job responsibilities and experience. Not too long after that Marie called to set up phone interview with the hiring manager. During the 2nd phone interview we had another informal discussion of my experience and knowledge and an overview of my background and I was able to ask questions on the job expectations. I later received a call for a formal face to face interview. On the way to the interview HR Marie introduced me to the VP of Claims where he took the time to review a copy of my resume and had small talk that made me feel very comfortable before heading into the formal interview. There were quite a bit of behavioral, skill knowledge, and leadership style questions. I left very satisfied upon completion of the interview. They were all very professional and accommodating and made the environment comfortable from beginning to the end of interview process!

    Interview Questions

    • Numerous Behavioral , estimatic, and leadership style questions.   1 Answer
See All 5 Interviews

TWIA Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add Awards

Pledges & Certifications

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Career Advancement Program

Helping employees "upskill" into higher-paying positions

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