I have been working at Talon Air full-time (Less than a year)
I guess most people who post here have left disgruntled with a few points to make and the ones who are happy working here don't really write anything. This is a pretty good place to work with a lot of resources available to the crew which most companies expect to be done by the pilots. Fact of the matter is, the aviation industry is teaming with jobs and there is a lot of movement within the work force thus creating a shortage of qualified pilots leading to busy schedules for the ones who stay behind.
Everyone at Talon that I have delt with is professional, courteous and give back the same respect that I bestow upon them. You get your eight hard days off a month (your weekends) which they are very good in letting you have and will generously compensate you if you are needed on those days. The health benefits are better than most. The facilities are top notch and the back office department will cater to you as much as they possibly can. Dispatch will never force you to do anything outside what you deem is safe and legal.
I find that the negative reviews on this sight are slightly unjust and highlight issues that albeit can be valid, are not isolated to this company alone, and in fact are mirrored by many other pilots in similar 135 outfits.
The schedule can be vexing at times when extra legs are tacked on the day as the sales department is selling flights. Certain crew get flustered by this but seem to forget that the end result of any company is to make a profit. I have never been pushed outside my comfort of duty and rest with this company and feel confident that if I call in fatigued, the company will assit.
During busy days the departments intercommunications breaks down and leads to inefficient usage of resources. As the pilot on the ground you can see the solution clearly but sometimes can forget that there is a bigger picture to the schedule and frustration ensues when the result is not achieved. I would suggest a better form of problem solving between the crew and someone in the company with definitive operational control
Advice to Management
Focus on training the new hires, especially in Dispatch and Back Office so that they feel like they can make better judgment calls instead of tying up the valuable time of a senior department head for a minor issue i.e permission to order lunches for a crew with a 12 hour duty day. That shouldn't be something that takes 5 hours or three phone calls to resolve.
keep up the good work.
I applied online. The process took a week. I interviewed at Talon Air.
Fair and thorough, went through a three stage process. They reviewed me through multiple departments and did not hesitate to answer any questions I had for them truthfully. I conducted multiple skype interviews and was put in touch with the Base Manager with questions about moving to the area
Let us know if we're missing any workplace or industry recognition –