Working at TaskUs | Glassdoor

TaskUs Overview

Santa Monica, CA
10000+ employees
2008
Company - Private
Staffing & Outsourcing
$50 to $100 million (USD) per year
TaskUs provides next generation customer experience that powers the world's most disruptive companies through the partnership of amazing people and innovative technology. We provide Ridiculously Good strategy, business process optimization, revolutionary ... Read more

Mission: To create a partnership of amazing people and innovative technology that delivers the world’s best customer experience


Glassdoor Awards

Best Places to Work: 2019 (#40)

TaskUs – Why Work For Us?


At TaskUs, we promise four things: people, process, technology and transformational growth. As a progressive, new-age outsourcer, we are flexible, agile and quick to respond to clients’ shifting needs. People are our passion and our power.

With a unique focus on growth, we sit at the intersection of people and technology to deliver deep expertise in cloud-based digital customer services. We don’t want just to support a client’s business – we want to improve its customer experience, spark innovation and drive revenue through results.

OUR STORY

Business partners (and friends since high school) Bryce Maddock and Jaspar Weir founded TaskUs in 2008. Formerly a virtual personal assistant company, it quickly transformed into an international outsourcing organization that employs thousands of employees around the globe.

Based on their experiences with the Philippines, Maddock and Weir opened their first office in Manila in 2009. While working on the virtual assistant business, each quickly realized that the service they were offering to busy professionals was much more in demand for rapidly growing business. With a team in place and a new vision for changing the way work gets done, TaskUs was born.

It didn’t take long for the most innovative companies in the world to come knocking to seek out our unique focus on transformational growth and the entrepreneurial, creative spaces from which these businesses originate. Today, many of these companies trust us with their vital business processes so that they can concentrate on meaningful innovation.

The rest, as they say, is history.

At TaskUs, we’ve created a best-in-class, employee first culture that’s unlike anything you’ve ever seen before. We have state of the art workspaces, top-notch benefits and some of the best teammates in the world. Whether you’re in the US, Asia, Mexico or one of our other global locations, we invest in your career growth. We create an environment where you not only work hard, learn, grow and succeed but you have fun doing it. We treat each other with respect and push each other to be our best professional and personal selves every day while celebrating our accomplishments and rewarding exceptional work.

If you’re looking for a new challenge or just want to be a part of something historic, join us. Let’s change the way the world works.

CORE VALUES

  • INSPIRE OTHERS BY
  • BELIEVING IN YOURSELF
  • DO MORE WITH LESS
  • ALWAYS STRIVE FOR EXCELLENCE
  • EXERCISE EMOTIONAL INTELLIGENCE
  • TEAMWORK MAKES THE DREAM WORK
  • CONTINUOUS SELF IMPROVEMENT
  • WORK HARD, HAVE FUN
  • BE RIDICULOUS

PEOPLE & CULTURE
OUR MOST VALUABLE ASSET

We increase your competitive advantage by aligning strategy with talented people and a culture of engagement, fun and learning. Our employees stay for the long term because they love what they do and for whom they do it.

  • 11% VOLUNTARY ATTRITION
  • 57% EMPLOYEE REFERRALS
  • 64 ENPS

WHAT DOES THIS MEAN FOR YOU?

Happy, motivated and hardworking employees produce high-quality work that truly feels like an extension of your business. You need empathy and empowerment when handling customer service. You need highly skilled and focused people to oversee crucial back office operations.

BREATHTAKING WORKPLACES

We build awesome office spaces. That’s just a fact.

We design each of our core locations with our teammates in mind. Our offices help workers to smile, inspire them and bring a jolt of fun to the work day. These things help us to hire the most qualified workers available who will be responsible for overseeing a client’s outsourced operations.

We want our employees to love where they work. We want to provide our employees with what they need to be successful, productive and, above all, happy. We can also recreate a client’s environment to infuse its culture and its brand identity into our offices, to better ensure that our employees feel like an extension of its in-house team.

SCHOLARS PROGRAM

The TaskUs Scholars Program was founded in 2012 to provide access to higher-quality private education for our Filipino employees’ children than is available through public school systems. In 2017, we awarded nearly 200 scholarships each worth approximately $1,100 U.S. This money pays for students’ tuition, classroom supplies, backpacks, and school books. We have doubled the number of scholarships granted annually since initiating the program.

NETWORK FOR TEACHING ENTREPRENEURSHIP

TaskUs supports the next generation of young entrepreneurs in underserved communities through its involvement with the Network for Teaching Entrepreneurship (NFTE) organization. Founded in 1987, NFTE provides programs for and inspires students from low-income communities to stay in school, business skills training, personal development, and opportunities to train for a successful future.

GAWAD KALINGA ORPHANAGE

The “TaskUs Gives Back!” program provides sustainable solutions to social challenges, lets employees identify with the public, and supports local initiatives. One recipient of this program is the Gawad Kalinga Orphanage, located in Bahay Kalinga, Philippines. As of July 2016, TaskUs’ investment has helped to enrich the lives of 27 orphans, through activities, medical, and learning programs. The program has plans to expand its reach to 40 children at this location.

TaskUs Reviews

4.7
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TaskUs CEO Bryce Maddock
Bryce Maddock
1,049 Ratings
  • "Teammate"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teammate in San Antonio, TX
    Current Employee - Teammate in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TaskUs full-time (Less than a year)

    Pros

    Great environment, friendly team, good tools

    Cons

    Work is what you make of it, you can find fault everywhere if that is what you are looking for

See All 1,298 Reviews

TaskUs Photos

TaskUs photo of: TaskUs San Antonio
TaskUs photo of: Incentive Trip to Hawaii
TaskUs photo of: TaskUs Headquarters - View of the Runway
TaskUs photo of: Yoga in the Park during lunch
TaskUs photo of: Monday Town Hall Meeting
TaskUs photo of: Bumper Balls in the Park
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TaskUs Interviews

Experience

Experience
92%
4%
4%

Getting an Interview

Getting an Interview
39%
31%
20%
5
5
0

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Helpful (3)  

    Corporate Trainer Interview

    Anonymous Interview Candidate in Corpus Christi, TX
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at TaskUs (Corpus Christi, TX) in April 2018.

    Interview

    Found multiple listing on Indeed.com for this company. That should have been the BIG CLUE. Put in my resume and app online. As part of it, had to take a typing test (!) and answer a bunch of pre-interview questions. Got a call the next day! BIG CLUE #2. Interviewer clearly did not have my information in front of her b/c she asked me several questions that I had detailed on my resume & the pre-interview questions I sent AND then continually sounded surprised at the responses I gave. I have a Master's and fourteen years experience and she offered me $14.00 per hour salaried. ARE YOU KIDDING ME? To relocate to San Antonio & live there, this company wants to pay $14.00 an hr. salary? I can make more than that entry-level at Buc-ee's! If you have a degree and any years of experience, don't waste your time applying here.

    Interview Questions

    • What drew you to want to apply to our company? Describe the last time you made someone happy. How many years of experience do you have? What kind of salary were you looking for? What do you like best about your current position? What do you like least?   Answer Question
See All 300 Interviews

TaskUs Awards & Accolades

  • Fastest-Growing Private Companies in America, Inc. Magazine, 2013
  • Fastest-Growing Private Companies in America, Inc. Magazine, 2014
  • Fastest-Growing Private Companies in America, Inc. Magazine, 2015
  • Best Places to Work(In Los Angeles, Small Category), Los Angeles Business Journal, 2014
  • 100 Fastest Growing Private Companies, Los Angeles Business Journal, 2014
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Pledges & Certifications

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

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