I worked at Tax Results full-time (More than a year)
The best part about the job was helping troubled taxpayers alleviate their problems with the IRS. Don't get me wrong, everyone needs to take part in paying tax (I believe equally) but because of the disorganization of the Internal Revenue Service and their payment/collection practices it is very easy to get in trouble and develop a debt. Without a fresh start, settlement or resolution of those problems wage garnishments, Bank Levy, Tax Liens and Property seizures can be absolutely crippling. The collection efforts just seemed counter productive; they seemed as though they would force people out of work. So as I said, working at Tax Results was a unique experience to help people get out from under their Tax Debt and move on with life. PS- The company has moved from their Mount Clemens location to Clinton Township (A few miles down the road) Unfortunately my spouse was transferred out of state; I hope to find another company like this one for employment.
I really didn't find to many downsides with Tax Results. The hardest part was listening to all of the hardships from the callers. So many of them had major tax problems that could have been avoided for one reason or another; many of them knew about the problems for years and would act on fixing the problem until it was really to late. Many of them where very stressed out and often times angry, some would cry. So hearing the distress & hardships day after day was difficult at times.... You can't help but feel bad about it.
Advice to Management
Keep working! The constant press you guys made to improve everything was outstanding. I think you guys might need to consider expanding your square footage a little if you haven't already. Maybe make it casual attire? After all, it is very seldom that client actually come into the office.
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