Working at TechSmith | Glassdoor

TechSmith Overview

Okemos, MI
201 to 500 employees
Company - Private
Information Technology
$50 to $100 million (USD) per year
TechSmith is a master craftsman when it comes to the screen shot. The company provides screen capture and screen recording software for office professionals. TechSmith's flagship SnagIt software is a screen capture and editing tool that captures images ... Read more

Mission: We empower people to create remarkable videos and images that help share knowledge and information.

TechSmith – Why Work For Us?

TechSmith provides more than 50 countries with screen capture and recording software for individual and professional use. Founded in 1987 by William Hamilton, co-founder and Chairman of the Board, TechSmith has seven products that do anything from taking screen captures, to screen recording and managing consumer content.

We’ve stayed on top of the screen capture and recording game since the launch of Snagit over 20 years ago. People everywhere use our products to grab images and record content straight off their computer screens to create dynamic presentations and screencasts. With our products, people communicate more effectively and create interest with engaging visuals and sharp videos that grab attention and keep it. We develop and update our innovative software every day and plan to continue expanding our existing products to support the Mac platform.

Wendy Hamilton, Cheif Executive Officer

Wendy Hamilton serves as chief executive officer of TechSmith. She joined the company in October 2015 as executive vice president, and is focused on leveraging her more than 25 years of experience in product innovation, growth strategy and global leadership to expand the company’s leading position in the visual communications space.

Prior to joining TechSmith, Wendy was the global head of life sciences at Thomson Reuters where she held P&L responsibility for one of three businesses within the IP&S unit. She became part of the Thomson Reuters team through its acquisition of Liquent, an Adobe Ventures technology startup. Previous to her 17 years in digital information publishing, she earned eight years of technology consulting experience from Accenture.

Wendy is a graduate of Haverford College with a broad background across strategy, technology, content and marketing. She is a values-first leader, and is committed to the practice of putting customers first.

William Hamilton, Co-founder and Chairman of the Board


William (Bill) Hamilton is co-founder and Chairman of the Board at TechSmith. As Chairman of the Board, he is focused on TechSmith’s strategic partnerships. He is also working alongside the company’s executive leadership team to shape and drive the company’s global product strategy.

Bill started his career as a programmer in the early 1970s after graduating from Michigan State University. He worked for nearly a decade for the State of Michigan managing the development of medical information systems. Before leaving for the private sector, he also managed the operations research section. In addition, Bill was a vice president at an entrepreneurial start-up where he led the PC development group that was responsible for creating PC-based tools for logistics and supply chain management.

When TechSmith was founded in 1987, it provided software development and consulting services to a broad range of regional and national clients. In 1991, the company launched the cornerstone of its product family, Snagit, and by 1994, Bill and his partners successfully pivoted the brand from a consulting to a software company.

Dean Craven, Chief Technology Officer


Dean Craven joined TechSmith in 1995. He is responsible for leading the company's technical vision and guiding the company's technology development as well as leading the emerging products efforts at Techsmith, exploring how technology can meet users’ needs in new ways. Dean has been instrumental in growing the software development department at TechSmith, starting as one of the early Snagit developers and leading the initial Camtasia development.

Dean holds a bachelor's degree in computer science from Michigan State University. Prior to joining TechSmith, Dean worked with Harris Computer Systems as a Unix kernel programmer, followed by embedded systems development with a small startup, and as a network administrator for Michigan State University.

Tony Dunckel, Vice President, Market Solutions


Tony Dunckel is responsible for guiding business strategy and execution for TechSmith's software solutions. Additionally, Tony is responsible for managing Cloud Services and the Camtasia and Camtasia Relay product lines.

Prior to this role, Tony held roles as Vice President of Web and Enterprise Services and Product Manager with TechSmith. Tony first came to TechSmith in 1995 as a member of the development team before leaving to spend seven years working in other development and product management roles for two Fortune 500 companies – EDS and Fidelity National Financial. He then rejoined the TechSmith team as a product manager in 2002 and has continued to help TechSmith grow.

Tony holds a bachelor's degree in business information systems and a MBA from Central Michigan University.

James Hidlay, Senior Vice President, Strategic Partnerships 


Jim Hidlay joined TechSmith in 2002, working as TechSmith’s Vice President of Sales and Business Development for over 10 years – giving him a range of experience with TechSmith’s growth and representation in countries all over the world.

Currently he works to maintain ongoing, and build new, relationships with strategic partners that align with TechSmith solutions and meet the needs of our customers. By overseeing global partnership initiatives, Jim ensures that all efforts are coordinated to support TechSmith’s short- and long-term goals.

Jim graduated from Michigan State University with a Bachelor’s of Science in Packaging. Previously, he gained 15 years of experience in sales and management positions at IBM, Microsoft, and Siebel Systems.

Dewey Hou, Vice President, Product Development


Dewey Hou joined TechSmith in 1990 and worked as a software developer and technical product manager until he was promoted to his current role as Vice President of Product Development.

Dewey is focused on improving product support both internally and externally at TechSmith. In this role, he is responsible for ensuring that technical support, user assistance services create successful customers whenever TechSmith products and services are used. He is also responsible for overall IT operations and the product development infrastructure.

Dewey holds a bachelor's degree in electrical engineering from Michigan State University.

Tony Lambert, Chief Architect


Tony has been with TechSmith since late 2002, and is currently the Chief Architect. He works with the development and user experience teams to create cohesive solutions for TechSmith both in terms of technology and in terms of user experience.

Over the last 10 years, Tony has spent his time at TechSmith working as a Software Engineer for products like Camtasia Studio, Snagit, Morae, and before moving on to lead the development efforts for the Camtasia Relay and Cloud Services teams.

Tony attended Michigan State University where he received his bachelor’s and master’s degrees in computer science. Prior to working at TechSmith, Tony worked as a systems administrator and programmer for the U.S. Geological Survey’s Water Resources Division.

Donald Nourse, Vice President, Finance and Administration


Don Nourse is responsible for accounting, finance, logistics, risk management, property management, and purchasing. Some of the key challenges he has addressed include growing a small company without using outside financing and transitioning TechSmith into a more specialized and efficient corporation.

Prior to joining TechSmith in 1995, Don served as the controller of a human services agency and a construction company. He also worked in the hospitality industry and has even done some software development. He holds a bachelor's degree in accounting, a MBA in financial economics from Michigan State University, and he is a Certified Management Accountant.

Amy Casciotti, Director, Human Resources

Amy Casciotti joined TechSmith in 1995 and has worked in Customer Service, Support, Sales, Accounting and Human Resources roles prior to becoming TechSmith’s Human Resources Director.

Amy is focused on being an advocate for both the company and employees. She strives to ensure the company and staff have the skills needed to continue to move TechSmith forward and employee engagement. She is also a customer advocate, ensuring TechSmith does right by their customers both internally and externally.

Amy is a graduate of Michigan State University. In her free time, she enjoys spending time with her husband and three kids, traveling to warm places, and being involved with TechSmith Community Relations.

Careers at TechSmith 

Working at TechSmith gives you a chance to hone in your skills in an open, collaborative, and innovative environment where you can be excited to come into work every single day.

We are a technological melting pot, comprised of nearly 250 uniquely skilled human beings that will continue to stretch your comfort zone – but in a good way. And speaking of comfort, who doesn’t love to show up to work in jeans, eat free snacks, and drink free pop?

With great products and maybe even better people behind them, we are always looking for passionate, fun, and, hard working individuals who truly enjoy coming to work and doing what they love. 

Core Traits

Regardless of context we are authentic, honest, and humble in our approach. We help celebrate our customers’ successes and learn from their collective experience. And when we hire, we look for candidates with certain characteristics. To be successful at TechSmith, all employees should be exhibiting these:

  • Integrity
  • Self Motivation
  • Intelligence
  • A "Gets Things Done" Attitude
  • Passion

Are you interested in an innovative, creative work environment where you can make a solid impact with what you're doing? Sound like you? We'd love to chat.

Check out our full-time and intern opportunites on our Careers site!

TechSmith Reviews

Rating TrendsRating Trends
Recommend to a friend
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TechSmith CEO Wendy Hamilton
Wendy Hamilton
6 Ratings
  • Helpful (1)

    "Quality assurance"

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    No opinion of CEO

    I worked at TechSmith full-time


    Overall a great place to work. Plenty of opportunities to move up, as well as a very solid work- life balance.


    The area isn't known for terribly high salaries

See All 64 Reviews

TechSmith Photos

TechSmith photo of: Facebook Cover Photo
TechSmith photo of: TechSmith 25th Birthday Celebration (Photo Credit: Greg Smith)
TechSmith photo of: TechSmith 25th Birthday Celebration (Photo Credit: Greg Smith)
TechSmith photo of: TechSmith 25th Birthday Celebration (Photo Credit: Greg Smith)
TechSmith photo of: TechSmith Birthday Party 2012. (2012 Benjamin J. Slayter)
TechSmith photo of: TechSmith Birthday Party 2012. (2012 Benjamin J. Slayter)
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TechSmith Interviews



Getting an Interview

Getting an Interview





    Technical Support Specialist Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Difficult Interview


    I applied online. The process took 3 weeks. I interviewed at TechSmith.


    The interview consisted of twenty minute phone interview. After that I was invited to their campus for an on site interview. Every single person that I met at their headquarters was extremely nice and seemed happy. I met with a room full of people, each one introduced themselves and proceeded to ask me a set of questions ranging from the usual "describe a time you went above and beyond" to more technical questions. At one point they asked me to name various types of file extensions that I knew and the programs that I tend to use for virus removals.

    At the end of the interview, everybody stepped out except for one gentlemen who lent me his computer and asked me to write two help desk tickets to customers facing two different problems. They do this partially to see how you will respond to clients and also to see how you do under pressure. This part of the interview was a bit nerve-wracking because the guy is just sitting right next to you the whole time on his phone. In the end I got an email saying "we have chosen not to pursue you" which I feel could have been worded a lot better.

    Interview Questions

    • Name a time that you had to work with a difficult person on your team and how you dealt with it   Answer Question
See All 28 Interviews

TechSmith Awards & Accolades

  • 2015 Campus Technology Readers Choice Award, Campus Technology Magazine, 2015
  • 2015 THE Journal Readers Choice Award, THE Journal, 2015
  • 2014 Award of Excellence Contest for TechSmith Relay, Tech & Learning Magazine, 2014
  • ISTE 2014 Best of Show Award, Tech & Learning, 2014
  • Best Video Capture, Production, Publishing Solution- Camtasia, Best of eLearning! Awards, 2012
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