Working at TeleTech | Glassdoor

TeleTech Overview

Englewood, CO
10000+ employees
1982
Company - Public (TTEC)
Business Services
$1 to $2 billion (USD) per year
We are transforming our company to help our clients transform theirs. Every interaction we have with our clients, their customers, our colleagues and the communities where we operate are guided by this vision and these values.

Purpose: Deliver humanity to ... Read more

Mission: Accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands.

Company Updates

  • After a successful grand opening early this month, we're happy to announce that TeleTech Vegas is looking to hire an additional 500 employees! #ExperienceTeleTech

    Las Vegas call center TeleTech may hire up to 1K workers

    Call center operator TeleTech opened its doors this week to show progress on its newest location inside Boulevard Mall. Inside, employees tapped away at computers while helping customers of satellite service provider Dish Network and its internet TV subsidiary Sling. The company still has room to expand and add another call center client, TeleTech senior vice president Darryl Prater said.

  • Thank you to all our employees who make it a point to provide the best experience to our customers on every single interaction. #ExperienceTeleTech

    2017 Overall Best Customer Experience Organization Award Goes to TeleTech

    DENVER, June 6, 2017 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions delivered through a proprietary end-to-end customer engagement as a service offering, has recently been named as the 2017 Overall Best Customer Experience Organization in the Asia Pacific region.

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TeleTech Video

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TeleTech – Why Work For Us?


We are transforming our company to help our clients transform theirs. Every interaction we have with our clients, their customers, our colleagues and the communities where we operate are guided by our vision and our values.

A World of Opportunities

Every day, we interact with 3.5 million customers. We are proud to serve the customers of some of the most successful companies on the planet. We help them manage their finances, trouble shoot issues with theirinternet and cable, enroll in health and wellness programs and research car purchases. We interact with customers 24/7 in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels. [See our locations around the globe]

Our Workforce

Our workforce is as diverse as our client base.  The vast majority of employees in TeleTech are directly involved in somehow providing great customer service experiences for the TeleTech client companies.  Many have started as a customer service representative and have grown their career with TeleTech over the year.

Getting Hired is Only the Beginning

Grow your career with TeleTech. There are literally countless stories of those that started with the company at an entry-level and have steadily moved up within TeleTech to fully reach their personal potential.

Because TeleTech a global organization, careers at TeleTech is not a one size fits all. Success is built on an individual basis.  [Learn more]

Our Values

We live our values everywhere, every day

We are transforming our company to help our clients transform theirs. Every interaction we have with our clients, their customers, our colleagues and the communities where we operate are guided by this vision and these values.

Lead Every Day | Do the Right Thing | Reach for Amazing | Seek First to Understand | Act As One | Live Life Passionately 

[Learn more]

Customer Service is Job #1 at TeleTech

TeleTech is always hiring in locations throughout the globe and seasonally for TeleTech@Home positions in the United States.

Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you.  TeleTech is looking for people who LOVE making customers happy.  We are a company filled with high energy people with a willingness to put the customer’s needs first.
 
Become a Member of the TeleTech Team
 
TeleTech has a 30-year history of hiring great people just like you!  In fact, our team includes more than 40,000 employees in more than 17 countries worldwide, handling more than 3.5 million customer transactions daily.  Its people just like YOU that make TeleTech a great place to work.
 
And here’s the important stuff…  TeleTech provides our associates with:
 
• Competitive salary + bonuses
• Advancement and Career Opportunities
• Medical and Dental Insurance Programs
• Tuition Reimbursement & 401K
• Paid Vacation Time
• Discounts at many major retailers & restaurants
 
What we’re looking for:
 
Motivation, Passion, Integrity.  Those are just some of the attributes valued at TeleTech.
 
Are you ready to accept the challenge?  Because TeleTech is ready for YOU!
 
For more information on the world of opportunities that awaits you at TeleTech visit our career website at www.TeleTechJobs.com.
 
Are you looking for a unique opportunity to work @Home? Then look no further… 
 
TeleTech@Home is the unique business within the TeleTech family that puts literally thousands of people across the USA, Nova Scotia, Canada, Spain and the United Kingdom to work in their own home…
 
What makes TeleTech@Home different from other career opportunities? In addition to eliminating the hassle of a daily commute to and from work, TeleTech@Home gives you flexibility in your work schedule and environment.
 
TeleTech@Home jobs are great for: 
· Stay-at-home, customer service-minded professionals
· Part-time, supplemental income earners
· Students
· Semi-retired individuals
· Rural residents
· Those who would like to reduce commute times and transportation costs
· & YOU… No matter what your reason is for wanting to work from home
 
TeleTech@Home’s unique jobs do have a few unique requirements including: 
· a dedicated, quiet workspace
· a computer with basic capabilities
· a high-speed, hard-wired Internet access (no wireless please)
· a landline phone
· ability to work four-to-six hour shifts
 
And even though the job is at YOUR home, you still receive: 
· A dedicated team employed by a well-established organization
· The tools, training, support and potential opportunities you want and need to build a successful and rewarding career.
 
Apply today at www.Hirepoint.com
 

TeleTech Corporate Careers

Headquartered in Englewood, Colorado, TeleTech seeks the best talent globally to provide the exceptional service our clients have come to expect.

TeleTech offers a wealth of career opportunities for creative and highly motivated individuals just like you.  From accounting, finance, and human capital to information technology, marketing, sales, and operations, we offer a variety of exciting positions that will allow you to put your skills to work in a dynamic and rewarding environment each and every day.  Most importantly, you will find that you are part of a team and organization that encourages and enables professional growth and success. 

For example, we offer a number of award-winning programs such as TeleTech University and Ascent. Both help you gain valuable skills and knowledge you need to take your career to the next level. Plus, you’ll gain firsthand experience developing and implementing strategies for a leading global enterprise — a fact that will distinguish and benefit you throughout your career.

Take some time to discover just how much there is to explore and pursue through a corporate career at TeleTech.  You’ll find the possibilities are endless…and so is your potential for success.

 

Apply today at www.TeleTechJobs.com

TeleTech Reviews

3.0
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Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
700 Ratings
  • Featured Review

    Helpful (3)

    "Talent Acquisition"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acqiustion in Paducah, KY
    Current Employee - Talent Acqiustion in Paducah, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TeleTech full-time (More than 3 years)

    Pros

    This company has awesome benefits and advancement opportunities. Benefits include medical, dental, vision, life, death and dismemberment, 401K, PTO accrual and wellness time. This company promotes from within, so opportunities for advancement are possible for everyone.

    Cons

    Some people see the available shifts as a con, however, each person has the opportunity to change their schedule through hard work. The top percentage of employees receive a monthly bonus. Everyone has the opportunity to submit a shift bid when shift bids happen. The top percent of the floor will get there choice of schedules first.

    Advice to Management

    Mingle more with the employees so that they don't feel intimidated when you are around them.

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TeleTech Interviews

Experience

Experience
67%
18%
13%

Getting an Interview

Getting an Interview
71%
13%
6%
3
3
1

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1.  

    Marketing Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at TeleTech.

    Interview

    Screening was done by the talent acquisition group via phone. I got invited after to interview with the hiring manager. It was a very pleasant experience. I was then introduced to the team members whom i would potentially be working with. The managers are highly intelligent and were not intimidating at all.

    Interview Questions

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TeleTech Awards & Accolades

  • Best Customer Experience Organization in Asia Pacific, Customer Experience Awards, 2017
  • Stevie Awards for Sales & Customer Service, Stevie Awards, 2015
  • Global Outsourcing 100 List, International Association of Outsourcing Professionals®, 2015
  • Top 100 Company for Remote Jobs, FlexJobs, 2015
  • 20 Most Promising Contact Center Technology Solution Providers: eLoyalty, CIO Review, 2015
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