Working at Telmate | Glassdoor

Telmate Overview

www.telmate.com
Ontario, OR
201 to 500 employees
2007
Company - Private
Information Technology
$50 to $100 million (USD) per year
Telmate is a leading provider of secure corrections and community corrections solutions including phone, tablet, visitation, messaging, education and entertainment content, corrections applications, investigator tools and GPS monitoring. Telmate’s cutting-edge ... Read more

Mission: Reduce recidivism by increasing inmate connections to positive friends and family, and inmate access to positive content.

Empower facilities to increase security, control and operational efficiencies to keep facilities and communities safe.

Company Updates

  • Congrats to Erik and Andrew-- our winners of the Telmate ping pong tournament, hosted by SPiN in San Francisco! This years team building event couldn't have been better.

  • We did it! The Telmate crew participated in a 5k race for charity at Crissy Fields. The sun was out for this wonderful event and one of our own even came in THIRD place.

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Telmate Video

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Telmate – Why Work For Us?


We are a leading provider of secure inmate communications including phones, tablets, investigator tools, video visits, content and more.

OUR MISSION

To create secure technology that empowers inmates to break the cycle of recidivism while protecting and serving facilities and our communities.   
 

OUR PRINCIPLES

  • Connect loved ones to inmates which reduces recidivism and increases safety within the facility. 
  • Protect our community with powerful verification and investigative tools. 
  • Serve our community by increasing the physical safety and improving the effectiveness of correctional facilities. 
  • Improve mental health with online education, legal, social and spiritual resources for inmates. 
  • Encourage personal responsibility by giving inmates the tools to be self-reliant. 
  • Demonstrate financial responsibility by ensuring that no cost is passed on to the general public. 

INSPIRED VISION, AMAZING VIEW

Join the Telmate team and do great work that helps others.

 

MAKE AN IMPACT

Telmate is a leading provider of inmate communications services with a primary mission to create innovative technologies that lower recidivism by increasing the secured connections between inmates and their friends and family. Studies show that the more an inmate is connected to their community on the outside, the less likely they are to reoffend. As a result, every Telmatze initiative is aimed at making more connections simple, affordable, positive and convenient.

 

CUSTOMER ACTIVITY

During an average day, the Telmate solution facilitates and records on average: 22 million data requests (or 15,000 data requests per minute) made up of usage such as: concurrent phone calls, video visits, messages sent and received, deposits, Telmate Investigator inquiries, recording downloads and much more. Telmate is the industry leader in installed secure, inmate wireless tablets, with installations in over 50 facilities, with the most usage in the industry.

 

COMMUNITY OUTREACH

Telmate is committed to supporting and honoring those on the front lines of corrections and law enforcement, as well as the communities we serve. Through our community outreach programs such as Telmate Cares, Telmate Heroes and Telmate Fallen Heroes, Telmate on a regular bases acknowledges and honors active and fallen officers.

Telmate works closely with the Boys and Girls Club of Western Treasure Valley and recently served as a Badge of Honor Partner at the National Law Enforcement Officers Memorial Fund’s National Police Week activities in Washington, DC.


VIEW OPEN POSITIONS



BENEFITS

Commuter Perks

Flexible Schedule & Work/Life Balance

Catered Meals & Stocked Kitchen

Medical/Dental/Vision

401K With Matching

Downtown SF Location

Weekly Massages

Continued Education & Industry Events

Team Outings & Company Events


OUR TEAM

Meet some of your future teammates!



TELMATE GIVES BACK

The mission of all our community outreach programs is to give back, honor and improve the lives of the people in the communities we serve. Beginning with our work with high-risk youth in Idaho and Oregon three years ago, today our community outreach programs have grown to include a diverse array of volunteer efforts, recognition events and financial donations.

We look for community-based opportunities that give us a way to positively impact the areas of: community corrections, veterans issues, at-risk youth, poverty, sustainable living, and more.

Telmate gives back through three main community outreach programs: Telmate Cares, Telmate Heroes and Telmate Fallen Heroes


TELMATE CARES

Generates community volunteer efforts and financial donations

Learn more.


TELMATE HEROES

Acknowledges exemplary service in the area of corrections and law enforcement technology

Learn more.


TELMATE FALLEN HEROES

Honors families of fallen law enforcement

Learn more.


To learn more about our efforts please visit: www.telmate.com/telmatecares/

Telmate Reviews

2.4
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
(no image)
Richard Torgersrud
30 Ratings
  • Featured Review

    "Massive positive transformation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer
    Current Employee - Senior Software Engineer
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Telmate full-time (More than a year)

    Pros

    As another reviewer noted I can only speak to my personal experience here at Telmate, but I must say first and foremost that it’s been extremely rewarding both personally and professionally.

    I know in the past there have been shady management requests for good reviews, but I’d like to state up front that I was not forced, coerced, encouraged or even asked to write a review. I’m not in management and I was never part of the hated in-crowd from past reviews. Though I was rarely personally affected, I do not deny that Telmate was previously plagued by many of the negative issues mentioned in other reviews. However, Telmate has been in *major* transition over the last 12 months and I’ve seen so many improvements that I couldn’t have even hoped for 2 years ago. The engineering department especially has done a 180 thanks largely to a major overhaul in leadership.

    When I started I was fortunate enough to be placed on a tight-knit, well-run team with an awesome manager and I think that made all the difference in my experience here in the early days. Now I would be happy to work on any engineering team - Telmate has a great bunch of smart, passionate and fun individuals. Not all our tech is sexy, but it is extremely diverse and offers many challenges and opportunities for learning, growth, and ownership.

    I’ve also found Telmate to be extremely family friendly. Some people work earlier or later hours to fit their family schedule. No one bats an eye if you need to pick up a sick kid from daycare or attend your child’s band recital. I have never been asked or expected to work weekends or late hours, or to sacrifice in any way my personal or family life.

    The worst I can say right now is that the current engineering management/leads are a little green and still working on how to become the perfectly-oiled machine that we’re all aiming for. The company recognizes this issue and is actively supporting these changes and the individuals working toward them.

    I have worked at Telmate for almost three years and I am still excited about my projects, my colleagues, and my career here. I greatly value the friendships and working partnerships I’ve formed at Telmate and I hope they will continue well into the future!

      * Talented and passionate individuals
      * Good camaraderie
      * Family friendly and flexible
      * 401K matching
      * Office location
      * Free food and drinks (and sometimes booze)

    Cons

    * Benefits are getting better but they're nothing to write home about
      * While newer management ramps up on how to mentor and coach you'll need to be more active in your own career development (though you should be active in that anyway...)

    Advice to Management

    Don't stop now! We've seen so many incredible changes in the last year but we're looking forward to even more; keep up the momentum!

See All 64 Reviews

Telmate Interviews

Experience

Experience
72%
0%
27%

Getting an Interview

Getting an Interview
40%
30%
10%
10
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Difficulty

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Average

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  1. Featured Interview

     

    Senior Technical Recruiter Interview

    Anonymous Employee in San Francisco, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took a week. I interviewed at Telmate (San Francisco, CA) in January 2012.

    Interview

    phone and onsite with current recruiter 1:1, then IT Manager and two others from various depts. It was in a conference room, the place at the time was pretty small

    Interview Questions

    • Tell us about yourself
      How familiar are yo with our technology
      What to you believe you bring to us the most of  
      Answer Question
See All 11 Interviews

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