Working at Telvista | Glassdoor

Telvista Overview

Dallas, TX
1001 to 5000 employees
1997
Company - Private
Business Services
$100 to $500 million (USD) per year
Telvista provides customer experience management for companies that want more for their customers. Unlike other outsourcers, we believe in aligning with your business goals and strategies to deliver what matters to you most. Learn more at Telvista.com. Operating onshore and ... Read more

Company Updates

  • Your career is calling if you type 25 wpm and have call center experience. We're looking for talent at the Dallas call center Friday, February 24 and Saturday, February 25. Come see us!

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Telvista – Why Work For Us?


Telvista is a premier provider of contact solutions that drive customer loyalty and create competitive advantage for our clients. With our highly trained staff of support professionals, we deliver superior service that protects and promotes our clients' brands in the traditional channels and we are specialists in SOCIAL MEDIA.

Telvista provides creative, high-quality business solutions to a wide range of companies – from the Fortune 1000 to fast-growing start-ups. We consistently provide each client with innovative solutions specifically designed to increase revenues and lower costs.

We serve a large client base and a diverse set of industries, including technology, telecommunications, financial services, retail, and others.

Why Telvista?

  • Your customers want to communicate with someone who understands them - The first step toward creating a great experience is affinity with your customer. At Telvista, we view every interaction as a relationship-building opportunity. Whether your customers engage with our support professionals in the US or Mexico, they will receive uniformly high quality service from an empathetic team of people who can relate to them.
  • Your customers are social, mobile and technology savvy - The explosion of social media and mobile data access has disrupted customer experience management paradigms. Customer expectations are growing more demanding each day. We understand and embrace the social-preferred consumer as well as the one who vents in social due to frustration with other channels. At Telvista we offer IT solutions and traditional and digital services to provide omnichannel solutions to deliver seamlessly satisfying customer experience.
  • You need a partner you can trust - From global conglomerates to fast-growing start-ups, diverse clients in a variety of industries entrust their customer relationships to Telvista. Every award-winning Telvista business partnership is focused on achieving real business objectives in addition to driving loyalty and satisfaction. We are proud of being recognized with the Annual Service Partner Award for Excellence by the global credit card issuer rated #1 in Customer Satisfaction according to J.D. Power & Associates.

“Telvista Cares” Programs

We encourage active, involved participation in our communities, promoting social awareness and responsibility. Our team members volunteer or participate in many worthwhile causes, helping organizations and people in need. Our team members have helped to build homes, walked for breast cancer, cleaned up their communities, supported our troops, collected canned food, and donated toys, clothing and blankets during the holidays.

Our Telvista Cares program helps all team members live one of our core values – to be committed to a greater purpose above personal or selfish interests.

Work hard … Have fun!

We may work hard, but we also believe in having fun! Whether holding auditions for our own "Telvista Idol" stars, competing for the best bowling champion, decorating for a Boo Fest, celebrating Fat Tuesday, or simply enjoying birthday cake and ice cream, Telvista is a friendly place to work. The casual dress code is another plus!

We provide our team members with all the amenities to allow them to deliver the high-quality customer service for which we’re known. Our ergonomically designed workstations provide a comfortable work experience within our natural-light contact centers. In our break rooms, our team members enjoy watching programs on plasma TVs or shooting a game of pool or surfing the web in our internet cafes.

More than 18 years in the contact center industry has built the Telvista reputation of having the knowledge and experience to identify and deliver the strategic value our clients need.

Always at the forefront, in constant technological evolution, innovating and aligning the business objectives of our clients, in Telvista we have a clear mission as one of the most important international outsourcing service providers in North America.

Additionally, our affiliate company, HITSS has established itself as highly specialized in the development, implementation, consulting and integration of information technologies in the United States through Telvista IT, to provide application life management and enterprise consulting practices, with our broad and robust portfolio of practices and services, Telvista IT is the ideal partner to help define and support your strategies, making your company smarter, more productive and efficient, minimizing risks and costs.


Telvista is dedicated to provide our team members with an environment that allows them to grow and develop. We promote and celebrate the success of our team members. We offer a supportive, team-oriented workplace that recognizes our high-performing team members and help them achieve their personal goals.

Create financial independence

We offer opportunities to develop essential business and life skills. No matter if you are an experienced professional or a student, someone looking for full-time or part-time opportunities, just getting started in or rejoining the workforce, Telvista has an opportunity for you. Your career is calling…answer the call!
 

Work At Home

- Only applies to the USA -

From mothers and fathers to professionals, some people have the need to work from home and find it as fulfilling as if they were at the workplace. It is ideal for those who find it essential to have the flexibility.

Career Path

Telvista offers more than a job. We offer a career! Expectations are high, but the rewards are great. You’ll work in a state-of-the-art facility in an exciting, supportive environment. You’ll find growth opportunities at our contact centers and corporate location. Your success is our success…

Benefits

We offer more than just great career opportunities. Telvista offers a comprehensive benefits package for you and your family, including: Health and Welfare Benefits (insurances, 401K, etc.) & Personal Life Benefits (Paid vacations, holidays, etc.)

Education Path

We encourage all team members to keep learning and growing throughout their career. In addition to our training programs, our Tuition Reimbursement program is designed to provide our team members an opportunity to develop their skills or achieve their personal career goals.

Multicultural Environment

We recognize and celebrate the advantages our diverse workforce provides to us, our clients and their customers. From our sites in Mexico and the US we have a very diverse group of individuals that improve our offer of services and the overall results for our clients.

Telvista Reviews

2.7
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Jorge Rodriguez
12 Ratings
  • "Telvista Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telvista full-time

    Pros

    Typical call center atmosphere. They do have a nice bonus structure so if you do good work you can earn an extra $2/HR plus $1/HR on weekends.

    Cons

    Lots of buggy/broken phones and computers. The on floor support is slow and sometimes just gives you BS answers that you then have to try to explain to the customers

    Advice to Management

    Make sure everyone is up to date on all the guidelines/rules for the contracts

See All 183 Reviews

Telvista Interviews

Interview Experience

Interview Experience
51%
24%
24%

Getting an Interview

Getting an Interview
68%
14%
8%
4
2
2

Interview Difficulty

2.1
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Employee in Dallas, TX
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Telvista (Dallas, TX).

    Interview

    There is no interview process. You fill out an app and complete basis paperwork. They put you on a computer to take a typing test. After you pass the typing test then you will take a 6 page data entry test and if you pass that they give you the job.

See All 53 Interviews

Telvista Awards & Accolades

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