Working at The Coffee Bean & Tea Leaf | Glassdoor

The Coffee Bean & Tea Leaf Overview

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Los Angeles, CA
1001 to 5000 employees
1963
Company - Private
Restaurants, Bars & Food Services
$100 to $500 million (USD) per year
Peet's
Don't be chai; stand your grounds and espresso yourself over a cup at The Coffee Bean. International Coffee & Tea operates and franchises more than 800 coffee shops under the name The Coffee Bean & Tea Leaf. The outlets, which are ... Read more

The Coffee Bean & Tea Leaf Reviews

3.4
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Recommend to a friend
Approve of CEO
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John Fuller
40 Ratings
  • "So far so good."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at The Coffee Bean & Tea Leaf part-time (Less than a year)

    Pros

    Nice staff, very helpful whenever I ask a question or forget something, they double check what I am working on to correct me when needed. Good learning experience (completely different from the industry I specialise in)

    So far, customers haven't given me any issues, even if a mistake was made.

    Management is understanding with trainee's who need more time to learn.

    Easily allowed me my time off when I had asked.

    Cons

    I wished that they kept me at one station at a time to learn the works in a more, complete manner.

    I do not appreciate when trainers are giving me different ways to do things. It gets confusing and makes it difficult keeping the product up to standard.

    Heard some alarming rumors about management, but so far I'm on their good side.

    Recently became understaffed, and a flux of customers coming in doesn't help while training.

    Came on thinking that my shifts would be around 5-6 hours, but know that apparently for training, they'll give you 8-hour shifts sometimes. You need to be very clear about your availability.

    Advice to Management

    Maybe change the way training is conducted. If someone is trained really well and is confident, they are less likely to leave during the first few weeks. A more focused regimen might be helpful in giving that confidence.

    Also, the trainers need to have more formal training in teaching others. They need to understand that just because they know something, it does not mean that it is a logical thing for others. Some are good, but others need to be prompted that they are not being understood clearly enough.

    Be the leader that you'd want to follow! (My advice for everyone!)

See All 346 Reviews

The Coffee Bean & Tea Leaf Photos

The Coffee Bean & Tea Leaf photo of: Sierra Lakes Store 201
The Coffee Bean & Tea Leaf photo of: The front of the coffee bean and tea leaf I work at.
The Coffee Bean & Tea Leaf photo of: My best cashier
The Coffee Bean & Tea Leaf photo of: Barista's at work
The Coffee Bean & Tea Leaf photo of: Random
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The Coffee Bean & Tea Leaf Interviews

Interview Experience

Interview Experience
75%
16%
8%

Getting an Interview

Getting an Interview
64%
21%
6%
5
1

Interview Difficulty

2.0
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Barista Interview

    Anonymous Employee in Topanga, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at The Coffee Bean & Tea Leaf (Topanga, CA) in February 2017.

    Interview

    Applied online and received a call a few days later. I was scheduled an interview for the following week. The day of the interview, I got a complimentary drink, sat down at a table in the mall with the manager and we clicked right away. I dressed casual for this interview. It was a friendly and nice 20 minute interview, talked about my experience with customer service and retail (foot traffic in the mall and holiday season), etc. Be yourself and confident! I was offered the job right after.

    Interview Questions

See All 78 Interviews

The Coffee Bean & Tea Leaf Awards & Accolades

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