I have been working at The Coffee Bean & Tea Leaf part-time (Less than a year)
Nice staff, very helpful whenever I ask a question or forget something, they double check what I am working on to correct me when needed. Good learning experience (completely different from the industry I specialise in)
So far, customers haven't given me any issues, even if a mistake was made.
Management is understanding with trainee's who need more time to learn.
Easily allowed me my time off when I had asked.
I wished that they kept me at one station at a time to learn the works in a more, complete manner.
I do not appreciate when trainers are giving me different ways to do things. It gets confusing and makes it difficult keeping the product up to standard.
Heard some alarming rumors about management, but so far I'm on their good side.
Recently became understaffed, and a flux of customers coming in doesn't help while training.
Came on thinking that my shifts would be around 5-6 hours, but know that apparently for training, they'll give you 8-hour shifts sometimes. You need to be very clear about your availability.
Advice to Management
Maybe change the way training is conducted. If someone is trained really well and is confident, they are less likely to leave during the first few weeks. A more focused regimen might be helpful in giving that confidence.
Also, the trainers need to have more formal training in teaching others. They need to understand that just because they know something, it does not mean that it is a logical thing for others. Some are good, but others need to be prompted that they are not being understood clearly enough.
Be the leader that you'd want to follow! (My advice for everyone!)
I applied online. I interviewed at The Coffee Bean & Tea Leaf (Topanga, CA) in February 2017.
Applied online and received a call a few days later. I was scheduled an interview for the following week. The day of the interview, I got a complimentary drink, sat down at a table in the mall with the manager and we clicked right away. I dressed casual for this interview. It was a friendly and nice 20 minute interview, talked about my experience with customer service and retail (foot traffic in the mall and holiday season), etc. Be yourself and confident! I was offered the job right after.
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