Working at The Connection | Glassdoor

The Connection Overview

Burnsville, MN
1001 to 5000 employees
1981
Company - Private
Business Services
Unknown / Non-Applicable
24-7 Intouch, Alorica
The Connection provides outsourced customer service and technical support solutions for organizations looking for additional help connecting with their customers. The Connection offers both inbound and outbound project support providing sales order processing, reservations ... Read more

The Connection Reviews

2.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Fred Weiner
24 Ratings
  • "Improving for the better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Loves Park, IL
    Current Employee - Customer Service Representative in Loves Park, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at The Connection full-time (More than 3 years)

    Pros

    been with this company for 3 years. They are working on improving things and actually listening to employees. Problem is, employees would rather complain in private than talk to mangers to change things. They aint gonna fix it if they don't know about it people. They fixin things in the center and makin it fun.

    Cons

    they still got a long way to go, but at least they tryin. raises would be nice

    Advice to Management

    do an employee survey for people to tell u what's goin on. keep makin changes for the better

See All 47 Reviews

The Connection Interviews

Interview Experience

Interview Experience
40%
60%
0%

Getting an Interview

Getting an Interview
45%
36%
18%

Interview Difficulty

1.8
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Jamestown, NY
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at The Connection (Jamestown, NY) in February 2016.

    Interview

    Very easy. I had to take a simple typing test. Then the interview was mostly explaining what the job would involve and making sure that I would be interested. He made sure I understood their expectations. I also felt free to ask questions.

    Interview Questions

    • What was a strong point that was recognized by a former employer? A weak point?   Answer Question
See All 11 Interviews

Company Updates

  • http://glassdoor.com/slink.htm?key=vIMCw

    Blog

    The Connection®, a provider of contact center solutions based out of Burnsville, MN, provides over 1,000 turkeys to corporate and contact center employees for the holidays. For its annual "thank you" to all its employees, The Connection® Contact Centers provided Holiday turkeys to its employees providing over 1,000 turkeys to employees to their corporate office and three call center locations nationwide.

  • http://glassdoor.com/slink.htm?key=vIMCj

    The Connection Provides Nearly 400 Backpacks for Kids Grades K-8

    The Connection®, a provider of contact center solutions based out of Burnsville, MN, distributed nearly 400 backpacks to children heading back to school. The Connection® launched its first annual Back to School Backpack Program this August handing out a total of 384 backpacks to employees who have children in grades K-8.

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The Connection Awards & Accolades

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