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The Cruise Web Overview

Headquarters Beltsville, MD
Size 51 to 200 Employees
Founded 1994
Type Company - Private
Industry Travel & Tourism
Revenue $25 to $50 million (USD) per year
The Cruise Web is a cruise-only agency that provides clients a consultative style approach to selecting the perfect cruise. The Cruise Web offers a professional work environment with aggressive compensation, benefits, career stability, and growth opportunities in order to ... More

Mission: Since the birth of The Cruise Web in 1994, the company’s mission has been to provide customers with the best value in planning and booking their cruise vacations. This philosophy, coupled with The Cruise Web’s dedication to its employees, has driven the company's success.

The Cruise Web – Why Work For Us?

The Cruise Web emerged in 1994 as the life-long dream of one man to run his own business. Inspired by the launch of the first Internet browser and the World Wide Web's tremendous potential to reach consumers, Frans Hansen chose to focus on selling travel, for its geographical reach, growth potential, and high-value suppliers.

Cruise vacations, in particular, were just starting to boom among travelers and the need for retailers and sales people to promote and sell cruise vacations presented the perfect opportunity. Frans sold his cherished convertible, maxed out his credit cards, and worked full-time 7 days a week to get his dream off the ground. After the first year, he hired his first employee, the next year a second, and then two more the following year. Today, what began as the smallest cruise seller in a market of over 30,000 competitors has become one of the top 15 independent cruise sellers in North America.

Since its birth, the company's mission to provide its customers with the best value in planning and booking their cruise vacations, and its dedication to its employees, has driven The Cruise Web's success.


The Cruise WebThe Cruise Web is one of the first, largest and fastest growing independent cruise vacation sellers in North America. We are looking for motivated people to sell cruise vacations and support our sales staff in a friendly, casual, yet professional and challenging work environment. We pride ourselves on providing the highest levels of associate and client satisfaction. We are currently hiring both experienced salespeople with a track record of success and client services representatives. Our experienced management team is dedicated to providing you with the resources and support to meet goals and expectations. Contact us to build your career in travel.

At The Cruise Web, it is easy to be excited about your work.  We sell a fun product, and we excel at matching each client with the best cruise experience at a value point that matches that client’s budget.   Whether the cruise was just a quick get away for a few days, a 90-world cruise, or anything in between;   our clients love to share their cruise vacation experience with their cruise professionals.    


 "...we have worked with our Cruise Consultant the past 5 years or so on a number of our family vacations and leaving again this summer on a cruise to Europe! I just had to email you to let you know how fantastic she is to work with! Her customer service skills are exceptional and she has always gone above and beyond to help us out. I have enjoyed working with her and think she is wonderful!" 

~ Caroline, planning a cruise to Europe


"Thank you for helping us from the beginning to the ending of our trip. We are already looking forward to our next New Year cruise! The service you provided has probably made us life-long cruisers!!! You took our vision and turned it into a wonderful vacation. We met so many wonderful people and have wonderful memories. Thank you again!!!" 
~ Kimberly, cruised aboard Carnival Cruise Lines


"Our cruise consultant always returns my calls even though it isn't a serious matter. He figures there's never a problem too small. Thank you for all your help with our cruises. You're more than a travel agent, you're a friend." 
~ Sharon, cruised with Norwegian Cruise Line


"You are the best travel agent I have ever run across with! You are a top professional! I would like to use your service the rest of my life!" 
~ Leonard, cruised the Caribbean with Carnival Cruise Lines


"It was wonderful to talk with you again. I just wanted to say again how much I appreciate all of your efforts to making this trip the best it could be. Your patience did not go unnoticed. I was becoming frustrated and you came to the rescue.

I am not just saying this to be nice! You deserve my praise. You are a credit to the company and I will not hesitate telling my friends about you and the great customer service that I have received."
~ Daphne, cruised aboard Royal Caribbean


"You have been fabulous from day one. I wish I could shake your hand, or more accurately, I'd like to give you a hug. Even if the cruise experience is terrible (and I know it won't be), the process of getting there has been easy and enjoyable thanks to your help and personal notes.
You have guaranteed yourself my future business if I ever cruise again. Thank you so very much.
I have an office full of employees that I hope make near the impact on my patients that you have on me. You are a rock star. May you find happiness at every turn!" 

~ Bob, cruised to Tahiti aboard Paul Gauguin


"... My wife and I have booked four cruises with [The Cruise Web] and would like to take this opportunity to Brag about the Outstanding personal service we received from our Cruise Web Consultant... He has not only saved us money, but also has taken a personal interest in our travel needs. He has kept in contact with us up to the time we boarded the ship. I have spoken to him on my cell phone before, standing on the deck of the ship as we were waiting to depart! When we return he is the first phone call we get as we are driving home..." 
~ Rob & Leigh Ann, Sailed Carnival to the Western Caribbean

The Cruise Web Reviews

Rating Trends
Recommend to a friend
Approve of CEO
The Cruise Web Founder Frans Hansen
Frans Hansen
14 Ratings
  • Helpful (3)

    Very glad with my career choice!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Greenbelt, MD
    Current Employee - Sales Consultant in Greenbelt, MD
    Positive Outlook
    Approves of CEO

    I have been working at The Cruise Web full-time (More than 3 years)


    Honestly, I am posting this in response to some of the negative reviews posted here. I have no idea where they are coming from as this is a great place to work. Some of the pros - beautiful work atmosphere, competitive travel agent rates, great commission and opportunities to earn bonuses, great support/training from management, positive work climate, and great PERKS! - free and discounted cruises.


    Some negative reviews post about commission and the need to meet certain targets - while this is true, if you work hard you can earn great money and doesn't any sales job have sales targets? The leads are there. If you are willing to do the work, you will do great. Some new hires seem to expect everything to be easy (hefty base salary for a long time, not getting a thorough understanding of cruise industry).

    Advice to Management

    Be careful with the new hires; make sure they fully understand terms of employment contract.

The Cruise Web Photos

The Cruise Web Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Cruise Consultant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview


    I applied online. The process took 2 weeks. I interviewed at The Cruise Web in February 2014.


    You will first do a phone interview and go over your resume and talk about the job. After you do that if you are moving on in the hiring process, you will be called in for a face to face interview. This company is serious when it comes to appointments, so be early. You will be interview by 3 people and there will be a "bad cop" Don't expect to get a guage from anyone when it comes to the employment decision, because you wont. Depending on where they are in the decision making process, you will be called back in a few days and offered the position (if applicable) and be sent an offer letter that you will have to accept witht the terms of your hire. I am not sure what happens if you don't get hired :)

    Interview Questions

    • I feel that it was pretty common, I just wasn't accustomed to a pannel   Answer Question


    I think that they made a very fare offer!

The Cruise Web Awards & Accolades

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  • Top Ten Agencies, Ensemble Travel Group, 2013

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The Cruise Web

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