Working at The Cruise Web | Glassdoor

The Cruise Web Overview

Beltsville, MD
51 to 200 employees
1994
Company - Private
Travel & Tourism
$25 to $50 million (USD) per year
The Cruise Web is a cruise-only agency that provides clients a consultative style approach to selecting the perfect cruise. The Cruise Web offers a professional work environment with aggressive compensation, benefits, career stability, and growth opportunities in order to ... Read more

Mission: Since the birth of The Cruise Web in 1994, the company’s mission has been to provide customers with the best value in planning and booking their cruise vacations. This philosophy, coupled with The Cruise Web’s dedication to its employees, has driven the ... Read more

The Cruise Web – Why Work For Us?


The Cruise Web emerged in 1994 as the life-long dream of one man to run his own business. Inspired by the launch of the first Internet browser and the World Wide Web's tremendous potential to reach consumers, Frans Hansen chose to focus on selling travel, for its geographical reach, growth potential, and high-value suppliers.

Cruise vacations, in particular, were just starting to boom among travelers and the need for retailers and sales people to promote and sell cruise vacations presented the perfect opportunity. Frans sold his cherished convertible, maxed out his credit cards, and worked full-time 7 days a week to get his dream off the ground. After the first year, he hired his first employee, the next year a second, and then two more the following year. Today, what began as the smallest cruise seller in a market of over 30,000 competitors has become one of the top 15 independent cruise sellers in North America.

Since its birth, the company's mission to provide its customers with the best value in planning and booking their cruise vacations, and its dedication to its employees, has driven The Cruise Web's success.

 

The Cruise WebThe Cruise Web is one of the first, largest and fastest growing independent cruise vacation sellers in North America. We are looking for motivated people to sell cruise vacations and support our sales staff in a friendly, casual, yet professional and challenging work environment. We pride ourselves on providing the highest levels of associate and client satisfaction. We are currently hiring both experienced salespeople with a track record of success and client services representatives. Our experienced management team is dedicated to providing you with the resources and support to meet goals and expectations. Contact us to build your career in travel.

At The Cruise Web, it is easy to be excited about your work.  We sell a fun product, and we excel at matching each client with the best cruise experience at a value point that matches that client’s budget.   Whether the cruise was just a quick get away for a few days, a 90-world cruise, or anything in between;   our clients love to share their cruise vacation experience with their cruise professionals.    

 

 "...we have worked with our Cruise Consultant the past 5 years or so on a number of our family vacations and leaving again this summer on a cruise to Europe! I just had to email you to let you know how fantastic she is to work with! Her customer service skills are exceptional and she has always gone above and beyond to help us out. I have enjoyed working with her and think she is wonderful!" 

~ Caroline, planning a cruise to Europe

 

"Thank you for helping us from the beginning to the ending of our trip. We are already looking forward to our next New Year cruise! The service you provided has probably made us life-long cruisers!!! You took our vision and turned it into a wonderful vacation. We met so many wonderful people and have wonderful memories. Thank you again!!!" 
~ Kimberly, cruised aboard Carnival Cruise Lines

 

"Our cruise consultant always returns my calls even though it isn't a serious matter. He figures there's never a problem too small. Thank you for all your help with our cruises. You're more than a travel agent, you're a friend." 
~ Sharon, cruised with Norwegian Cruise Line

 

"You are the best travel agent I have ever run across with! You are a top professional! I would like to use your service the rest of my life!" 
~ Leonard, cruised the Caribbean with Carnival Cruise Lines

 

"It was wonderful to talk with you again. I just wanted to say again how much I appreciate all of your efforts to making this trip the best it could be. Your patience did not go unnoticed. I was becoming frustrated and you came to the rescue.

I am not just saying this to be nice! You deserve my praise. You are a credit to the company and I will not hesitate telling my friends about you and the great customer service that I have received."
~ Daphne, cruised aboard Royal Caribbean

 

"You have been fabulous from day one. I wish I could shake your hand, or more accurately, I'd like to give you a hug. Even if the cruise experience is terrible (and I know it won't be), the process of getting there has been easy and enjoyable thanks to your help and personal notes.
You have guaranteed yourself my future business if I ever cruise again. Thank you so very much.
I have an office full of employees that I hope make near the impact on my patients that you have on me. You are a rock star. May you find happiness at every turn!" 

~ Bob, cruised to Tahiti aboard Paul Gauguin

 

"... My wife and I have booked four cruises with [The Cruise Web] and would like to take this opportunity to Brag about the Outstanding personal service we received from our Cruise Web Consultant... He has not only saved us money, but also has taken a personal interest in our travel needs. He has kept in contact with us up to the time we boarded the ship. I have spoken to him on my cell phone before, standing on the deck of the ship as we were waiting to depart! When we return he is the first phone call we get as we are driving home..." 
~ Rob & Leigh Ann, Sailed Carnival to the Western Caribbean

Top 15 reasons to work at The Cruise Web

  1. Cruising is a growing industry.
    • A record 24 million people cruised in 2016 and over 25.3 cruisers are projected for 2017.
    • 26 new ships are on order, a total investment of over $6.8 billion.
    • 8 out of 10 CLIA agencies stated they expect an increase in sales in 2017.
    • Between 2009 and 2016, cruise travel outpaced general leisure travel in the U.S. by 36%.
    • Globally, demand for cruising has increased 68% in the last ten years and is growing!
  2. Free & Reduced travel opportunities.
    • Our consultants are well traveled. In 2015 and 2016, they have visited places like China, Italy, Cuba, Spain, France, Monaco,  the Galapagos Islands, Ireland, Dominican Republic, the Bahamas, Portugal, England, British Virgin Islands, St. Thomas,  Iceland, Canada, Mexico, Aruba, Turkey, Greece, St. Maarten, Poland, Czech Republic, Equator, Guatemala, Jamaica, Haiti, Curacao, Germany, Montenegro, Bermuda, Alaska, Croatia, Costa Rica and more! 
    • At the end of every quarter, Cruise Web holds drawings where consultants can win cash or a free cruise!
    • The Cruise Web encourages consultants to travel. In addition to regular leave time, employees are awarded up to three additional vacation days a year to be used solely for cruises and cruise events.
  3. We pay higher commissions.
    • The Cruise Web has commission pay outs that are way higher than the industry average.
  4. We’ve got a great industry reputation.
    • Top producers for our preferred cruise lines, which means better prices for our clients and higher commissions for our sales team.
    • A+ BBB rating.
  5. Our benefits rock.
    • We provide low employee contribution HSA health insurance plan, dental and vision coverage, life and AD&D insurance, disability and other voluntary benefits, 401k profit sharing and 25 days of paid time off in the first year of employment.
  6. You have room to grow.
    • Almost all of our managers started in an entry level position.
    • There are 11 sales promotion levels alone, each with extra benefits!
  7. We are known for our training.
    • Cruise Web offers a comprehensive paid 6 month training focusing on the cruise product as well as our consultative sales approach.
    • We take our new hires on a training cruise within their first year or two of employment!
  8. Our consultants stick around.
    • On average, our employees have been with the company for over six years.
  9. We’ve got the best employees.
    • How to describe our culture? Hardworking. Open.   
  10. Our office rocks.
    • The Cruise Web is proud of its Award winning, environmentally friendly Gold LEED office space.
  11. The Ping Pong Room.
    • Think you can beat our President, Frans?
  12. We have the best website in the industry.
    • Our website is search engine optimized producing leads for our consultants from clients worldwide.
  13. We have the best sales approach.
    • No high pressure used car salesman here
    • We are consultative and client experience driven
    • No cold calls!
  14. We’ve been around since 1994.
  15. Location, location, location
    • Minutes off of 496, 95.
    • 33 miles from Annapolis
    • 10 miles from Silver Spring
    • 12 miles from Columbia
    • 26 miles from Baltimore
    • 17 miles from D.C.
    • 14 miles from Bethesda

The Cruise Web Reviews

3.3
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
The Cruise Web Founder Frans Hansen
Frans Hansen
18 Ratings
  • Featured Review

    Helpful (3)

    "Awesome Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Calverton, MD
    Current Employee - Sales Consultant in Calverton, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Cruise Web full-time (Less than a year)

    Pros

    Flexible work environment
    Make your own schedule after training as long as you have required number of days and hours which helps provide structure
    Cruise line promotions to earn extra money;free cruise etc
    Base Salary during training
    Good management
    Rewarding
    Competitive
    CEO comes in the office

    Cons

    Paperwork could be a lot less
    Utilization of new process to make sales reps focus on sales instead of back office issues

    Advice to Management

    Work on client service to help the sales team more and not complain

See All 24 Reviews

The Cruise Web Interviews

Experience

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  1.  

    Personal Cruise Consultant Interview

    Anonymous Employee in Beltsville, MD
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at The Cruise Web (Beltsville, MD) in January 2016.

    Interview

    First manager sends you an email to set up a phone appointment , once accepted , he will send you a scenario relevant to the job description phone interview, if manager like you then in person interview.

    Interview Questions

    • Management will send you a scenario via email , before your phone interview.The overall experience with this interview was good.   1 Answer

    Negotiation

    There is no negotiation because it is commission based.

See All 5 Interviews

The Cruise Web Awards & Accolades

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