Working at The Hanover Insurance Group | Glassdoor

The Hanover Insurance Group Overview

Worcester, MA
5001 to 10000 employees
Company - Public (THG)
Insurance Carriers
$5 to $10 billion (USD) per year
The Hanover Insurance Group, Inc. is the holding company for several property and casualty insurance companies, which together constitute one of the largest insurance businesses in the United States. We distribute our products through a select group of independent agents and ... Read more

Company Updates

  • We’re hiring - take a look at our open positions!

  • The Hanover is a proud partner of @Fairygodboss, the largest career community for women. See what our current and former female employees are saying about working at our company:

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The Hanover Insurance Group Video

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The Hanover Insurance Group – Why Work With Us?


 About The Hanover

The Hanover is a leading provider of property and casualty insurance in the United States.  We were named within Forbes’ list of “Best Mid-Size Employers,” have been recognized as one of the most reputable companies in the industry by Reputation Institute in 2018 and we have more than 4,200 employees in 35 branch offices, covering more than two million individual and business policyholders.

As an employer of choice, The Hanover provides a unique experience, combining a long, proud history of delivering its promises, and a forward-thinking, innovative culture mentality. At The Hanover, you will gain new experiences, expand your skill set, and build your career working for an industry leader and one of the fastest growing companies in the insurance industry.

Our compensation and benefits programs are based on the strong belief that our people are our company's most valuable asset. We offer comprehensive benefits to help our team members stay healthy, build financial security, balance work and personal responsibilities, and achieve their professional goals.

When you join The Hanover, you will become part of a company that believes in making a difference through living our values to show we CARE – Collaboration, Accountability, Respect and Empowerment. The Hanover encourages team members to participate in corporate-sponsored and personal events, programs and volunteer opportunities that benefit the both the individual and the community. To learn more about The Hanover and opportunities with the organization, visit

Our People

undefinedThe heart of The Hanover is our people. From early-in-career to experienced professionals, we are looking to hire the best people to help us deliver value to our policyholders and our independent agent partners.


Today, The Hanover is comprised of more than 4,200 dedicated, innovative and knowledgeable professionals, focused on a single goal - delivering value to our policyholders and our independent agent partners.


We partner with the best independent agents and brokers in our markets, providing them with our broad and growing portfolio of innovative products, local underwriting expertise and unparalleled service to help them meet their customers’ insurance needs.

At The Hanover, we live our values every day by demonstrating we CARE.

Collaboration: We bring a positive attitude and a passion for working together. We are supportive, inclusive and rely on the contributions of all team members to achieve results no matter what the challenge.

Accountability: We do the right thing by being responsive, demonstrating ownership and showing courage. We hold ourselves to the highest standards of excellence and honor our commitments to agents, customers, shareholders, communities and one another.

Respect: Integrity and honesty are at the heart of everything we do. We create an environment of trust by listening first and welcoming diverse perspectives.

Empowerment: We develop our talent and encourage them to be creative, entrepreneurial and resilient. We believe in the power of people to innovate and take calculated risks to drive our company's future.


Connecting with The Hanover’s home communities

Our company and team members have a strong tradition of connecting with nonprofit agencies, local and state leaders, and other partners. Our shared goal is to make a difference in the communities where we live and work.

We support a wide range of causes in our home communities, and place a special emphasis on education and youth, which we believe form the foundation of a strong and vibrant community.

The Hanover Insurance Group Reviews

  • Featured Review

    "Great place to work. Really seem to care about their employees well-being and career development."

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Actuarial Analyst in Worcester, MA
    Current Employee - Actuarial Analyst in Worcester, MA
    Positive Outlook
    Approves of CEO

    I have been working at The Hanover Insurance Group full-time (Less than a year)


    Very considerate of each employees unique needs and desires for their future.


    The traffic in Worcester can be a nightmare from time-to-time.

See All 502 Reviews

The Hanover Insurance Group Photos

The Hanover Insurance Group photo of: Worcester Home Office
The Hanover Insurance Group photo of: Tech Café
The Hanover Insurance Group photo of: Team Work
The Hanover Insurance Group photo of: Collaboration Space
The Hanover Insurance Group photo of: Call Center
The Hanover Insurance Group photo of: Call Center
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The Hanover Insurance Group Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Accepted Offer
    Positive Experience
    Easy Interview


    I applied through a staffing agency. The process took 4+ weeks. I interviewed at The Hanover Insurance Group in August 2019.


    Met with 2 groups of interviewers. They were managers from claims departments. They asked the typical background questions and a few customer service situational questions. They ask that you have questions ready for them about the company and position. If you ask intelligent and thoughtful questions, you're in.

    Interview Questions

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The Hanover Insurance Group Awards & Accolades

  • America's Best Employers, Forbes, 2015
  • Best Places to Work, Business Insurance, 2014

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