The Hanover Insurance Group

Our People

The heart of The Hanover is its people. In the insurance industry, we rely on our employees to distinguish us from our competition; which is why our company invests significant resources to attract and retain the best people in our business.

Today, The Hanover is comprised of more than  5,000 dedicated, innovative and knowledgeable professionals, focused on a single goal - delivering  value to our policyholders and our independent agent partners.

We partner with the best independent agents and brokers in our markets, and provide them with our broad and growing portfolio of innovative products, local underwriting expertise, and unparalleled service to help them meet their customers’ insurance needs—in business and at home.

Core Values

Our strategic priorities and core skills keep us focused, but our values are what make our company special.

Our values drive the behavior that allows us to move quickly and to enjoy our journey together.

Integrity and Honesty

We believe our journey requires complete honesty about how we are doing, as individuals and as a team. With ongoing, open dialogue, and a focus on getting better every day, we will achieve our goal of being a world class company.

Teamwork and Collaboration

We believe we can ensure our success by consistently looking for ways to come together to improve our competitive position.

We must work across functions and markets to get to the best solutions quickly. Through teamwork, we become more efficient and effective, achieving positive results that even the most talented among us could never achieve alone.

Accountability for Results

We believe we all must hold ourselves accountable for our results. On great teams, every member works to understand his or her respective role and embraces opportunities to take responsibility and make a difference. Every person matters.

We will win together.

Commitment to Winning

We believe we must commit to win in every market in which we compete, and we provide the people, products, and services necessary to do just that. We will never dabble in any market or in any product line. And, every agent partner and every customer can expect that we are committed to delivering the very best to them every day.

Meritocracy

We believe that employees should be recognized and rewarded for the contributions they make to our company and the extent to which they live our values. What matters most is how well we contribute individually and collectively to create a world class company.

Connecting with The Hanover’s home communities

Our companies and our employees have a strong tradition of connecting with nonprofit agencies and their dedicated volunteers, as well as with local and state leaders and other partners. Our shared goal is to make a difference in the communities where we live and work.

We support a wide range of causes in our home communities, and place a special emphasis on education and youth, which we believe form the foundation of a strong and vibrant community.

If you would like to know more about how our company and our employees make a difference, we encourage you to review our 2014 Community Report or view our Boys & Girls club video.

Underwriting Matters at The Hanover

Underwriters: the masters of risk assessment and superb relationship managers

Successful underwriters typically have a balance of strong analytical thinking and problem solving skills as well as solid interpersonal skills – both aptitudes are relied upon heavily in this entrepreneurial role. As an underwriter, you’ll apply your technical risk knowledge learned through formal training, hands-on learning and experience, to: evaluate incoming applications for insurance, make decisions about coverages and premium (price) amounts based on the application, and ultimately determine whether or not to “underwrite the risk.” 

Key responsibilities:

Underwrite risk information to determine risk acceptability and communicate resulting decisions to agents.

Develop agency partnerships and agency management skills.

Ensure agents understand the business market direction, underwriting standards and new business risk profile to generate a flow of quality new business submissions and retention business.

Business cultivation: seek out new opportunities with existing agents as well as new agency appointments.

Analyze financial information to determine performance, identify business trends and recommend process improvements.

Agency/territory management: manage agents in designated territory to ensure that targets for new business, renewal retention, loss ratio, and mix of business are achieved.