At The Hanover, we live our values every day, demonstrating we CARE -Collaboration, Accountability, Respect and Empowerment. http://glassdoor.com/slink.htm?key=vQZSy
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The Hanover is a leading provider of property and casualty insurance in the U.S., and through its member companies, underwrites business at Lloyd’s of London. An “A” rated international company, The Hanover has a reputation for sound capital management, strong underwriting results and superior service. The Hanover has 5,000+ employees, covering more than two million individual and business policyholders.
As an employer of choice, The Hanover provides a unique combination of being part of an organization with a long, proud history of delivering of its promises, and the drive and innovative spirit of a start-up. At The Hanover, you will gain the new experiences, expanded skill set, and career potential that comes with working for an industry leader and one of the fastest growing companies in the insurance industry.
Our compensation and benefits programs are based on the strong belief that our people are our company's most valuable asset. We offer comprehensive benefits to help you stay healthy, build financial security, balance work and personal responsibilities, and achieve your professional goals.
When you join The Hanover, you will become part of a company that believes in making a difference. The Hanover encourages employees to participate in corporate-sponsored and personal events, programs and volunteer opportunities that benefit the community. To learn more about The Hanover and opportunities with the organization, visit jobs.hanover.com.
The heart of The Hanover is its people. In the insurance industry, we rely on our employees to distinguish us from our competition; which is why our company invests significant resources to attract and retain the best people in our business.
Today, The Hanover is comprised of more than 5,000 dedicated, innovative and knowledgeable professionals, focused on a single goal - delivering value to our policyholders and our independent agent partners.
We partner with the best independent agents and brokers in our markets, and provide them with our broad and growing portfolio of innovative products, local underwriting expertise, and unparalleled service to help them meet their customers’ insurance needs—in business and at home.
Our strategic priorities and core skills keep us focused, but our values are what make our company special.
Our values drive the behavior that allows us to move quickly and to enjoy our journey together.
We believe our journey requires complete honesty about how we are doing, as individuals and as a team. With ongoing, open dialogue, and a focus on getting better every day, we will achieve our goal of being a world class company.
We believe we can ensure our success by consistently looking for ways to come together to improve our competitive position.
We must work across functions and markets to get to the best solutions quickly. Through teamwork, we become more efficient and effective, achieving positive results that even the most talented among us could never achieve alone.
We believe we all must hold ourselves accountable for our results. On great teams, every member works to understand his or her respective role and embraces opportunities to take responsibility and make a difference. Every person matters.
We will win together.
We believe we must commit to win in every market in which we compete, and we provide the people, products, and services necessary to do just that. We will never dabble in any market or in any product line. And, every agent partner and every customer can expect that we are committed to delivering the very best to them every day.
We believe that employees should be recognized and rewarded for the contributions they make to our company and the extent to which they live our values. What matters most is how well we contribute individually and collectively to create a world class company.
Our companies and our employees have a strong tradition of connecting with nonprofit agencies and their dedicated volunteers, as well as with local and state leaders and other partners. Our shared goal is to make a difference in the communities where we live and work.
We support a wide range of causes in our home communities, and place a special emphasis on education and youth, which we believe form the foundation of a strong and vibrant community.
Underwriters: the masters of risk assessment and superb relationship managers
Successful underwriters typically have a balance of strong analytical thinking and problem solving skills as well as solid interpersonal skills – both aptitudes are relied upon heavily in this entrepreneurial role. As an underwriter, you’ll apply your technical risk knowledge learned through formal training, hands-on learning and experience, to: evaluate incoming applications for insurance, make decisions about coverages and premium (price) amounts based on the application, and ultimately determine whether or not to “underwrite the risk.”
Underwrite risk information to determine risk acceptability and communicate resulting decisions to agents.
Develop agency partnerships and agency management skills.
Ensure agents understand the business market direction, underwriting standards and new business risk profile to generate a flow of quality new business submissions and retention business.
Business cultivation: seek out new opportunities with existing agents as well as new agency appointments.
Analyze financial information to determine performance, identify business trends and recommend process improvements.
Agency/territory management: manage agents in designated territory to ensure that targets for new business, renewal retention, loss ratio, and mix of business are achieved.
I have been working at The Hanover Insurance Group full-time (More than 10 years)
You can make your own way here. Coworkers are the best. I’ve worked here 14 years and the company has treated me well in pay, benefits and opportunity. They are progressive and embrace all ways to continue to improve.
No cons beyond normal every day work “stuff”. I’m moving on but that has nothing to do with this company. I will miss everyone and remain forever grateful as well as proud to have worked here.
Advice to Management
Jack Roche is a talented leader who should have been Fred’s successor. The short time in between damaged our culture. So grateful we again have a leader who not only holds the bar high but leads by example and values the employees.
I applied online. I interviewed at The Hanover Insurance Group (Atlanta, GA) in May 2018.
Initially, there was a phone interview which led to an in person interview. The interview consisted of a shadowing of the position I was interviewing for, followed by two additional phone interviews in a conference room by upper management and finally a one on one interview with a local manager. It lasted approximately 3 hours. Very relaxed environment.