Working at The Home Depot | Glassdoor

The Home Depot Overview

Atlanta, GA
10000+ employees
1978
Company - Public (HD)
$10+ billion (USD) per year
At The Home Depot, we believe that the greater the diversity of our people, the greater our ability to serve our customers. To that end, we pride ourselves on hiring the most talented professionals available from a diverse range of personal and professional backgrounds. Even our ... Read more

Mission: At The Home Depot, we believe that the greater the diversity of our people, the greater our ability to serve our customers. To that end, we pride ourselves on hiring the most talented professionals available from a diverse range of personal and professional backgrounds. Even our ... Read more


Glassdoor Awards

Top CEOs: 2014 (#41), 2013 (#40)

Company Updates

  • Fortune Magazine’s 2019 Most Admired Companies list has ranked us at #21. We came in at #1 in categories including innovation, people management, social responsibility and more: http://glassdoor.com/slink.htm?key=vQoXt

    THE HOME DEPOT RANKED #21 ON FORTUNE'S MOST ADMIRED LIST

    Thanks to our associates, suppliers and customers, Fortune's 2019 Most Admired Companies list ranks The Home Depot at #21 on the Top 50 list and #1 in the specialty retailer category. The company came in at #1 in categories including innovation, people management, social responsibility and quality of products and services.

  • Shout out to all of our associates who helped make 2018 an unforgettable year! Check out what we accomplished together. http://glassdoor.com/slink.htm?key=vQ3eE Here’s to 2019!

    The Home Depot Year-in-Review 2018

    A look back at The Home Depot in 2018

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The Home Depot Video

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The Home Depot – Why Work With Us?


When it was founded in 1978 by Bernie Marcus and Arthur Blank, The Home Depot began changing consumers’ perspectives about how they could care for and improve their homes. The Company created the “do-it-yourself” concept, spawning an entire industry that now spans the globe.

Today, The Home Depot® is the world's largest home improvement specialty retailer, with more than 2,200 retail stores in the United States (including Puerto Rico and the U.S. Virgin Islands), Canada, Mexico and China. The Home Depot’s stock is traded on the New York Stock Exchange (NYSE: HD) and is included in the Dow Jones industrial average and Standard & Poor's 500 index.

The Home Depot is an Equal Opportunity/M/F/Vet/Disabled Employer.  Available positions may vary by location.  Bilingual candidates are encouraged to apply.

Our name, The Home Depot, says it all. We’ve created a one-stop shop to help our customers build a home. We couldn’t have done it without the culture and feeling of home and family among the associates in our stores, distribution centers and corporate office, a feeling that’s evident in everyday life at The Home Depot. Before you apply for a position with us, take a few minutes to learn about life at The Home Depot. We think you’ll like what we have to offer. And we look forward to welcoming you to our family of associates.

A Tradition of Customer Service

From the top down, the key to business at The Home Depot is customer service.

  • In the stores you’ll have thousands of customers every day with all kinds of questions. You have to know the store layout, be familiar with products and services, and offer assistance on a variety of projects.

  • In our distribution centers your job would be to help the stores serve their customers. Our 70+ distribution facilities in North America ship products to more than 2,000 stores.

  • The corporate office, known as the Store Support Center, exists to ensure stores have the resources they need to uphold our tradition of customer service.

     

If you're fired up by a rapid-paced environment and can smile through the busiest days, then you'll love being a part of our customer service team.

Team Players Needed

Speaking of teams, The Home Depot is looking for associates who are flexible, positive and eager to pitch in and help those around when needed. In other words, we’re looking for team players.

  • In our stores teamwork is vital to success, from fulfilling everyday store responsibilities to the outside volunteer work our associates perform as part of Team Depot, people thrive at THD when they work together.

  • In our distribution centers, teamwork is the only way to move products in and out efficiently and safely.
    • Teams of corporate associates ensure support all aspects of The Home Depot, with the ultimate goal of ensuring our customers come first.

     

 

If you're ready to contribute to a team, whose goal is customer service, then you should thrive in our environment.

 More Than a Job

Often our associates are drawn to careers at The Home Depot because they enjoy helping people with projects around their homes, providing excellent customer service or solving problems. 

Soon they discover that the culture of The Home Depot encourages them to do so much more. Volunteer opportunities are available through Team Depot for associates to help build their communities. Training, to grow in life and in a career, is encouraged. If you’re looking for more than a job, The Home Depot may be able to offer you a career and a way of life.

 

 

 

 

Our Values

The Home Depot’s values guide the beliefs and actions of all associates on a daily basis. Our values are the fabric of the Company’s unique culture and are central to our success. In fact, they are our competitive advantage in the marketplace. Associate pride and our “orangeblooded” entrepreneurial spirit are distinctive hallmarks of our culture. 

  1. Value WheelTaking care of our people
    The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow. 

  2. Giving back to our communities
    An important part of the fabric of The Home Depot is giving our time, talents, energy and resources to worthwhile causes in our communities and society. 

  3. Doing the right thing
    We exercise good judgment by "doing the right thing" instead of just "doing things right." We strive to understand the impact of our decisions, and we accept responsibility for our actions.

  4. Excellent customer service
    Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.

  5. Creating shareholder value
    The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.

  6. Building strong relationships
    Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.

  7. Entrepreneurial spirit
    The Home Depot associates are encouraged to initiate creative and innovative ways of serving our customers and improving the business and to spread best practices throughout the company.

  8. Respect for all people
    In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot team. 

The Home Depot offers our associates the opportunity to choose from a variety of flexible benefit plans designed to meet individual and family needs. 

Specific plans are available for part-time hourly, full-time hourly and salaried associates, and may cover eligible dependents, including same-sex domestic partners.

Benefit options include:

Health Insurance

The Home Depot offers associates the peace of mind that comes with comprehensive health insurance. Health insurance packages can include:

  • Medical
  • Dental
  • Vision

Life and Other Insurance

The Home Depot offers you and your family the protection you need in the event of death or disability. Insurance options can include: 

  • Life Insurance
  • Disability Insurance
  • Accidental Death and Dismemberment (AD&D) Insurance
  • Long-term Care Insurance
  • Auto/Homeowners Insurance
  • Veterinary Pet Insurance

Financial 

The Home Depot wants to help associates retain their earnings. We offer several programs that can help build financial security, including:

  • Health Savings Account
  • 401(k)
  • Employee Stock Purchase Plan (ESPP)
  • Direct Deposit and Credit Union

Time Off

Paid time off may be offered to The Home Depot associates in the following situations: 

  • Vacation
  • Holidays
  • Personal/Sick Days
  • Leave of Absence (including military leave)
  • Jury Duty
  • Bereavement Days 

Work/Life

Other benefits of working at The Home Depot include:

  • Tuition Reimbursement
  • Relocation Assistance
  • Matching Gift Program
  • Adoption Assistance
  • Legal Services Plan 

Tuition Reimbursement

The Home Depot’s Tuition Reimbursement program encourages and supports associates who enroll in college, university and technical school courses in order to obtain an associate’s, bachelor’s, master’s, doctoral or technical degree. Our program allows eligible associates to receive reimbursement for approved courses that are related to company business.

Part-time Benefits

The Home Depot values all of our associates and offers part-time benefits that include:

  • Medical
  • Dental
  • Vision
  • Short-term Disability Insurance
  • Life Insurance

The information on this Web site offers only a brief overview of the benefit plans available to The Home Depot associates. A description of the benefit provisions, conditions and limitations is provided to associates in the Benefits Summary book. Plans having these programs and features also have exclusions, limitations, reductions of benefits, and terms under which the plans and policies may be continued in force or discontinued. In the event of a conflict between this Web site and the plan documents or policies, the plan documents or policies will govern. The Company has the right to amend or terminate these benefits at any time.

As the global leader in the home improvement industry, our ability to understand, embrace and operate in a multicultural world, where we serve a diverse array of customers, is critical to our success. In order to remain competitive, our workforce must mirror the diversity of the world we operate in.

To serve our customers, we must know our customers. To know our customers, we must reflect our customers. The greater the diversity of our people, the greater our ability to serve our customers.

Diversity Councils & Associate Resource Groups

At The Home Depot, our associates often take the lead on strengthening our diverse and inclusive workplace through our Corporate Inclusion Council, Division Councils and Associate Resource Groups.

Diversity Leadership Council

The council, made up of leaders from various functions of The Home Depot, helps to shape policy, determine key initiatives, redefine current processes and leverage inclusion as a business priority.

Division Councils

These councils include leaders from the Canadian, Southern, Northern and Western Divisions, who develop and execute diversity and inclusion initiatives in their areas.

 

Associate Resource Groups (ARGs)

ARGs are voluntary groups of associates who share common interests and backgrounds. Each of the seven ARGs develop and execute initiatives that align with the company’s diversity and inclusion strategy and support member development.

To ensure the successful execution of their missions, each ARG is supported by an executive sponsor and the Diversity and Inclusion organization. The seven ARGs are:

African American Pulse, whose mission is to make The Home Depot the most progressive enterprise in the world by enriching customer service and associate engagement, thereby increasing shareholder value.

 

 

Hispanics Organized for Growth and Responsibility’s (HOGAR) focus is to raise awareness of the importance of Hispanic culture and influence to overall company business objectives.

Limitless is committed to creating a work environment where there are no limits on achieving personal and professional goals. In addition, the organization advocates for full access to social, recreational and employment opportunities for associates and customers with challenges or disabilities.

Orange Shield provides support for active duty associates, deployed reservists and their families. This group also helps develop programs to integrate new-hires and associates returning from duty into The Home Depot work environment.

 

 

Pride Network’s mission and focus is to raise internal awareness and understanding of the gay, lesbian, bi-sexual and transgender customer segment and promote inclusion and respect for all associates.

Pan Asian Waves promotes programs and activities that support multicultural awareness, associate development and community outreach.

The Women’s Link connects women with opportunities and experiences, and helps increase women’s visibility in order to enhance professional growth and development. This group also supports our efforts at attracting and developing the finest talent, in order to create the best experience for our customers.

 

 

Home Depot Services Sales Consultants

Customer Service

Who's Next

Supply Chain

Retail Management

The Home Depot Reviews

  • Featured Review

    Helpful (80)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tempe, AZ
    Current Employee - Customer Service Representative in Tempe, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at The Home Depot full-time (Less than a year)

    Pros

    They really care about their employees and are very flexible to your needs if you want to work part time to go back to school or if you have problems going on in your life.

    Cons

    Moving up is hard and controlled by another department.

    Advice to Management

    None

See All 23,154 Reviews

The Home Depot Photos

The Home Depot photo of: Corporate
The Home Depot photo of: Sales/ Customer Service
The Home Depot photo of: Cashier
The Home Depot photo of: Contact Center
The Home Depot photo of: Contact Center
The Home Depot photo of: Internships - IT
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The Home Depot Interviews

Experience

Experience
69%
18%
13%

Getting an Interview

Getting an Interview
76%
10%
5%
3
3
2
1

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (23)  

    Repair Technician Interview

    Anonymous Employee in Moultrie, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 3 days. I interviewed at The Home Depot (Moultrie, GA) in November 2019.

    Interview

    Two interviews, came over a 3 day period. Intervied by two different people. They gave me a walk thru of the store and showed me area where my job would be proformed

    Interview Questions

See All 4,932 Interviews

The Home Depot Awards & Accolades

  • Fortune 500, Fortune, 2015
  • World's Most Admired Companies of 2013, Fortune, 2013
  • Best Employers for Latinos to Work For in the East, Latinos For Hire, 2012
  • Best Employers for Latinos to Work For in the Midwest, Latinos For Hire, 2012
  • Best Employers for Latinos to Work For in the Southwest, Latinos For Hire, 2012
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