Working at The Peninsula Hotels | Glassdoor

The Peninsula Hotels Overview

Hong Kong (Hong Kong)
201 to 500 employees
1928
Company - Private
Travel & Tourism
Unknown / Non-Applicable
The Peninsula Hotels’ remarkable journey started in 1866 when our parent company, The Hongkong and Shanghai Hotels (HSH), opened the very first Hong Kong Hotel and later in 1928 with the opening of the luxurious The Peninsula Hong Kong. Now with 10 award-winning hotels ... Read more

The Peninsula Hotels – Why Work For Us?



The Peninsula Hotels group has a unique identity among the world’s leading hotels. Established in 1928, we now operate prestigious luxury properties in ten major cities. These include the flagship in Hong Kong, plus Shanghai, Tokyo, Beijing, New York, Chicago, Beverly Hills, Bangkok, Manila, and Paris with London under development. Peninsula is a living legend, the name synonymous with luxurious comfort and impeccable service. We set our sights high and our standards higher, aiming always to delight our customers, and in many cases we are now serving the third generation of our loyal guests.

  • Travel + Leisure (USA)
    2014 World’s Best Awards

    Top Hotel Brands

  • Condé Nast Traveller (USA)

    2013 Business Travel Awards 
    Best Hotel Brand for Business Travel

  • HOTELS Magazine (USA)

    2013 Corporate Hotelier of the World
    Mr Peter Borer


Each Peninsula Hotel is designed uniquely from ground up, with the objective of applying the traditional Hongkong and Shanghai Hotels' grace and elegance to the location concerned in order to embrace the relevant local culture, style and history. It is important that a stay in any Peninsula Hotel forms an important part of the guest’s experience of visiting that particular country, and that is achieved through references to local architecture, artwork and ambience.



The Peninsula Beverly Hills

There’s no place quite like Los Angeles, with its seemingly endless sun-kissed days and balmy nights, palm tree-lined streets, beaches and canyons. Not to mention this city of eternal youth, beauty and paparazzi is also home to a spectacular dining and shopping scene. 

The only AAA Five Diamond and Forbes Five Star-rated hotel in Southern California every year since 1993, The Peninsula Beverly Hills offers 195 guest rooms, including 38 suites and 17 private villas, nestled among lush tropical gardens in the heart of Beverly Hills. The Peninsula is located at the intersection of Wilshire and South Santa Monica Boulevards, within easy walking distance of Century City and Beverly Hills’ legendary Rodeo Drive.



The Peninsula Chicago is an integral part of Chicago life and is the discerning first choice in a city renowned for its imaginative art and design. The hotel honored its 15th Anniversary in 2016 with refashioned suites and guest rooms that set visionary standards for luxury and in-room technology, drawing stylistic influences from the hotel’s French Deco public spaces, Lake Michigan and the Chicago River.

The Peninsula Chicago’s 256 luxurious guestrooms and 83 suites are among the largest in the city and are exquisitely furnished.  From April 2015 to March 2016, the hotel underwent a significant guestroom renovation. Designed with the luxury traveler in mind, the new guest rooms are the most technologically advanced in the world.

Shanghai Terrace

Shanghai Terrace offers guests intensely flavored food centered on Cantonese and Szechwan cuisine. During the summer months, The Terrace offers spectacular views of the John Hancock building and Water Tower Place and is considered the place to see and be seen for al fresco dining.  Zagat has selected Shanghai Terrace as the “No. 1 Chinese Restaurant in Chicago” as well as “Best Décor in Chicago.”

The Lobby

The Lobby is the main focal point of the lobby level, with its 20 foot floor-to-ceiling windows, it creates a dramatic meeting place where guests can enjoy healthy and hearty breakfast selections, delicious lunch offerings featuring classical sandwiches and salads, a famous Afternoon Tea following the footsteps of our flagship property in Hong Kong and a very delectable dinner menu.  In addition, The Lobby also offers the ever popular Chocolate Bar with live music on Fridays and Saturdays. Guests can can enjoy a very creative display food selections during Sunday Brunch.

The Bar

The plush and popular, The Bar is furnished with big leather chairs and comfortable sofas in addition to a fire place offering guests a very creative selection of martinis and cocktails. Famous for its unique Scotch and Cognac selections, The Bar is a place to see and be seen. The Bar has a semi-private room that can seat up to 15 guests.

Pierrot Gourmet

Reminiscent of a European café complete with terracotta floors, display vitrines featuring French pastries and desserts and French doors leading out to the patio provide the setting for this city respite.  The freshly baked pastries and breads, rotisserie options and specialty coffees are many reasons that guests are drawn to Pierrot Gourmet. There are monthly wine dinners and European events and holidays are held here, including St Patrick’s Day, Bastille Day, Oktoberfest, and more.

Meetings & Events

From intimate meetings to lavish galas, The Peninsula Chicago offers 11,000 square feet of event space. The Grand Ballroom offers dramatic views of “The Magnificent Mile” along with uncompromising service and hospitality.

Our Executive Chef and culinary team masterfully create menus for meetings and events that is representative of restaurant cuisine served in a grand setting. The Peninsula Chicago is regarded as having the “finest banquet food in Chicago.”

Spa

The Peninsula Spa was awarded #1 Hotel Spa in North America by Conde’ Nast Traveler readers in the April 2009 issue and #1 Urban Hotel Spa by SpaFinder in 2007, 2008 and 2009.

The 15,000 square foot Peninsula Spa and adjoining fitness center is located on the top two floors (19th and 20th) of The Peninsula Chicago.  The Peninsula Spa combines the peaceful ambience of a spa with a state-of-the-art fitness center and half-Olympic length lap pool, establishing it as a destination for Chicagoans and travelers alike.

Careers

The Peninsula Chicago prides itself on ensuring that every guest has a truly exceptional hotel experience, and our approach is to offer 'Asian graciousness combined with Midwestern hospitality.' We rely on each employee's individual talents to exceed our guests' expectations.

A wide array of hospitality positions and career opportunities are offered at The Peninsula Chicago, including such areas as: front services (bellman, service agent, doorman, page), front desk and reservation agents, food & beverage (restaurant service, room service, banquets, catering and event planning), telephone operators, sales and marketing, administrative and much more!

Our success depends on the positive attitude, dedication and hospitality offered by our employees. We encourage a culture of open communication and provide our employees with a complete benefits package, a competitive salary and a professional working environment.

If you are passionate about serving people and genuinely interested in the care and comfort of people around you, The Peninsula Chicago may be the perfect environment for you. If you are interested in contributing to the success of The Peninsula Chicago and being a member of our outstanding team of hospitality professionals, please apply on-line via the link on this page.

       

THE PENINSULA NEW YORK

Hotel Overview

For over 25 years The Peninsula New York has been a landmark on New York’s Fifth Avenue. The US Peninsula flagship hotel has been in operation since 1988 and is housed in a 1905 Beaux-Arts Landmark building. The Peninsula New York strives to follow in the footsteps of the hotel group’s Grande Dame, The Peninsula Hong Kong, by providing luxurious comfort combined with exceptional, personalized service. Overlooking Fifth Avenue with views of Central Park, The Peninsula New York marries Hong Kong service with Midtown style.

Careers

The Peninsula New York is known for its world-renowned service and attention to detail, and the hotel’s success depends greatly on the dedication and graciousness of its employees. The Peninsula employees traditionally exemplify exceptional customer service skills and demonstrate a professional attitude that makes the work environment all the more pleasurable. We offer staff a competitive salary, complete benefits package including health coverage, dental, life insurance plan, commuter benefits programme, discounted health club memberships and a 401k plan that matches up to 5% of contributions. The hotel offers a variety of on-site training for employees at every level, including corporate-sponsored programmes and cross-training opportunities at sister properties. We strive to create a motivating and rewarding environment in which all employees may thrive.

Accolades

The Peninsula New York has been the recipient of some of the most prestigious accolades in the hospitality industry, including Forbes Five Star and the AAA Five Diamond awards as well as The Reader’s Choice Awards by Condé Nast Traveler magazine in 2016.

  • Forbes Travel Guide
    Annual Star Awards 2016
    Five Star Hotel

  • AAA Five Diamond Hotel Awards
    The Peninsula New York 2016

  • Condé Nast Traveler
    The Reader’s Choice Awards 2016
    # 2 out of #40 Best Hotel in New York City

  • S. News & World Report
    Best Hotels in the USA 2016
    Number 9 Best Hotel in New York City

  • Booking.com
    Guest Review Award 2016

The Peninsula Hotels Reviews

4.2
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
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Clement King Man Kwok
19 Ratings
  • Featured Review

    "I love my job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Peninsula Hotels full-time (More than a year)

    Pros

    True luxury all around. They treat their employees as they do their guests. I've never worked for a company that cares so much about the employee experience. Benefits are fantastic. Low premiums. Amazing 401k package. Comp nights. Plenty of opportunities to grow. Excellent learning and development programs. Truly like a family.

    Cons

    The only con is that I wish there were more locations in the United States. The home office is so far - Hong Kong. Feels a little disconnected sometimes.

    Advice to Management

    Thank you for all you do.

See All 52 Reviews

The Peninsula Hotels Photos

The Peninsula Hotels photo of: After a quick outfit change at The Peninsula New York.
The Peninsula Hotels photo of: Shanghai Terrace at The Peninsula Chicago offers Cantonese and Szechwan cuisine, and for four months out of the year, an outdoor dining experience like no other
The Peninsula Hotels photo of: Open to hotel guests, Spa members, and Spa guests, The Spa at The Peninsula Chicago comes complete with a city-view pool and sundeck
The Peninsula Hotels photo of: The Lobby at The Peninsula Chicago is a favorite among guests and Chicagoans for brunch, Afternoon Tea, and its exquisite Chocolate Experience
The Peninsula Hotels photo of: The Peninsula Chicago welcomes guests of all ages, with several programs to accommodate even our youngest guests
The Peninsula Hotels photo of: Pierrot Gourmet is The Peninsula Chicago's street-side European café, and serves some of the best pastries in the city.
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The Peninsula Hotels Interviews

Experience

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33%
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44%

Getting an Interview

Getting an Interview
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  1. Featured Interview

    Helpful (1)  

    Sous Chef Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at The Peninsula Hotels (Chicago, IL) in April 2017.

    Interview

    To begin, a paper application with resume was filled out at the HR office. This was followed by three face to face interviews with various managers within the company, who all had different questions and perspectives to offer, which was very insightful. A tasting was followed by a drug screen and background test.

    Interview Questions

    • What was the last cuisine related article you read that impacted you?   Answer Question
See All 10 Interviews

The Peninsula Hotels Awards & Accolades

  • Favorite Hotels in the World - Gold List, Conde Nast Traveler Gold List, 2017
  • Five Star Award, Forbes Travel Guide, 2017
  • Five Diamond Awards, Automobile Association of America, 2017
See More

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