Working at The RealReal | Glassdoor

The RealReal Overview

San Francisco, CA
1001 to 5000 employees
2011
Company - Public (REAL)
Other Retail Stores
Unknown / Non-Applicable
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. We have 60+ in-house gemologists, horologists and brand authenticators who inspect thousands of items available online each day. As a ... Read more

Mission: Authenticity
We stand by the authenticity of our products and strive for authenticity in everything we do.

Respect
We respect the heritage of the brands we sell, the trust we have with our consignors and customers, and the commitment of ... Read more

Company Updates

  • http://glassdoor.com/slink.htm?key=vMEez

    The RealReal IPO dazzles and stock soars 40%

    Wall Street is jumping on the resale clothing and handbag bandwagon.

  • TheRealReal’s San Francisco flagship store has finally arrived at 253 Post Street at Maiden Lane in Union Square. We've returned to our roots to create an innovative, LEED-Certified 8,000-square-foot space for our store, luxury consignment offices, the third CaféCafé, and our new Experts At Your Service atelier. Visit today to explore our new space and unique experiences.⁠

    San Francisco Store News: The RealReal Union Square Is Now Open

    San Francisco, here we come. Right back where we started from. After opening stores in NYC, LA, and NYC again, it was high time for The RealReal to put down retail roots here in our hometown. And as of today, we officially have.

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The RealReal – Why Work With Us?


The RealReal is the leader in authenticated luxury consignment. We offer the largest selection of pre-owned and authenticated luxury items including men’s and women’s luxury fashion, fine jewelry & watches and fine art. The RealReal sells pieces from designers such as Chanel, Hermès, and Louis Vuitton; jewelry and watches from Cartier, Rolex, and Van Cleef & Arpels; and blue-chip art from Andy Warhol, Roy Lichtenstein, Sam Francis and hundreds of others. Our consignors earn 60-70% of the sale price, and items sell quickly, most within 3 days.

CONSIGN

We make luxury consignment easy with free white glove pick-up in 16 U.S. cities, or free shipping via FedEx. Free pack and ship services are also available at no charge through FedEx Office Retail Centers. Consignors receive 60% of the sale price to start, and elevate to 70% when they reach $7,500 in annual sales.

All items received are thoroughly inspected and authenticated by our team, and then curated into daily sales. Consignors track their sales from a personal online dashboard.

AUTHENTICATION

We inspect and authenticate every item with our in-house team of experts including gemologists, horologists, art appraisers and luxury experts. 

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Julie Wainwright, Founder & CEO

Julie Wainwright is an e-commerce pioneer whose latest venture came to her as an epiphany while shopping in a brick-and-mortar consignment store, an industry she felt was ripe for reinvention. She founded The RealReal in June 2011, bringing consignment online and into the modern world with a digital marketplace for authenticated luxury items. Since then, the company has changed the way people buy and sell high-end luxury across all categories, and has emerged as a leader in sustainability and the circular economy, becoming the first luxury member of the Ellen MacArthur Foundation’s CE100 USA.

Julie has been at the helm of leading tech companies for more than 20 years, notably as CEO of Reel.com in 1997 and Pets.com in 1999. She is a frequent speaker at prestigious universities and events throughout the country, most recently at Harvard University, Purdue University and Consumer Electronics Show (CES). She has been recognized as one of the Top Female Entrepreneurs by The San Francisco Business Times twice, and in 2018 was included in Inc.’s Female Founders 100 list, Entrepreneur’s 50 Most Daring Entrepreneurs and Fast Company’s Most Creative People In Business.

Julie is a former board member of Baker and Taylor, Wizards of the Coast, The San Francisco Art Institute, Magic Theatre, and Headlands Center for the Arts. Raised by artist parents, she developed an early love of fashion and design. She graduated cum laude from Purdue University with a Bachelor of Science in General Management, and a minor in Art.

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Rati Sahi Levesque, Chief Operating Officer

Rati joined The RealReal in 2011 as the company's first employee. As Chief Operating Officer, she has been instrumental in bringing to life CEO Julie Wainwright’s vision of a new way to buy and sell luxury goods. Prior to joining The RealReal, Rati launched her first entrepreneurial endeavor with the fashion-forward Russian Hill boutique Anica. Rati is responsible for merchandising, editorial and the creative vision of the company. Rati has been featured in fashion publications including Fashionista, The Coveteur, ELLE, Into The Gloss and more, offering expertise on all things luxury and consignment. She was a member of the ShopStyle Advisory Board from 2015-2016, spoke at Fortune’s 2016 Most Powerful Women Next Gen Summit and was recognized by Luxury Daily as one of their 2015 Luxury Women to Watch.

Rati graduated from the University of California, Santa Cruz where she received a BS in Economics.

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Matt Gustke, Chief Financial Officer

Matt joined The RealReal in 2013 as the company’s Chief Financial Officer, bringing with him deep experience managing high-growth global online marketplaces. In addition to leading financial operations, Matt oversees business intelligence, corporate development, and legal affairs. Before joining The RealReal, Matt was CFO and Head of Strategy for StubHub, an eBay company. At StubHub, Matt helped the company re-accelerate growth and become a key contributor to eBay Inc’s overall performance. Prior to StubHub, Matt held several senior finance and operations roles at eBay’s San Jose headquarters and eBay International’s headquarters in Bern, Switzerland. Before working at eBay, Matt was an equity research analyst covering the e-commerce sector for Hambrecht & Quist in San Francisco.

Matt graduated from The Wharton School at the University of Pennsylvania with a BA in Economics.

Len Eschweiler, Chief Revenue Officer

Len joined The RealReal in 2018, filling the position of Chief Revenue Officer to aid in the continued growth of the Sales team across the country. Len oversees the Sales organization across all channels. Prior to joining The RealReal, Len held senior sales leadership roles at Affirm and Amazon scaling annual run rates in excess of $2B. He brings 20 years of sales management, e-commerce, and executive leadership to The RealReal, with a proven track record of leading global sales efforts in North America, Europe and Asia.

Len graduated from Sonoma State University with a Bachelor of Science in Finance and Business, minoring in Music.

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Fredrik Bjork, Chief Technology Officer

Fredrik joined The RealReal in 2013. Born and raised in Stockholm, Sweden, he made the move to San Francisco in 2010 after a startup he co-founded was acquired by Linden Lab, the makers of Second Life. He was an early adopter of cloud computing and mobile application development and brings 15 years of experience in e-commerce, social and mobile. Prior to joining The RealReal Fredrik was a founding engineer in multiple startups including Banjo, based in Barcelona, Spain and Stockholm. He earned a BS in Information Technology from Rochester Institute of Technology.

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Marc Viale, SVP of Strategy & Growth Marketing 

Marc joined The RealReal in 2012. He is a dotcom veteran and key player in several start-ups. He led ofoto.com's customer acquisition and retention programs from start-up through Kodak acquisition, and later drove Bebe’s customer loyalty programs. In 2008, he led customer acquisition efforts for Tastebook.com, the world’s largest recipe website. Immediately prior to The RealReal, Marc managed the community, acquisition and retention teams for Linden Lab (makers of Second Life). Marc received a BA in History from Marquette University.

Josh Mahoney, Chief Product Officer

Josh joined The RealReal in 2016, bringing 20 years of retail and e-commerce experience to The RealReal. After spending time in education and tech, Josh made the move to Gap Inc. where he spent 17 years building and developing teams responsible for e-commerce, mobile, CRM and retail stores. He was the leader in developing some of the most extensive, innovative and impactful omni-channel initiatives in retail, including Ship from Store, Find in Store, Reserve in Store and Order in Store. Josh is a dynamic leader who gains his energy from bringing together cross-functional teams to take on tough business problems.

Josh graduated cum laude from the College of William & Mary with a dual major in Government and Mathematics, and has a Master’s degree in American Studies from the University of Texas.

Zaina Orbai, Chief People Officer

Zaina Orbai joined The RealReal as Chief People Officer in 2019. Previously, she served as Vice President of People at Mapbox. Before Mapbox, she was Vice President of Human Resources at Yelp where she supported the company as it successfully scaled from 500 employees pre-IPO to nearly 5,000 employees. Prior to Yelp, Zaina worked in the retail and consumer space in HR and management roles at Levi Strauss & Co., Target and Mervyns. She has led a range of HR functional areas including recruiting, talent management, employee relations, systems, compensation, and benefits. Zaina earned a bachelor's degree in business with a minor in management information systems from California Polytechnic University, SLO and an MBA from the UCLA Anderson School of Management.

Dana DuFrane, General Counsel

Dana joined The RealReal in 2015 as the first in-house counsel and a member of the executive management team. She is an accomplished legal professional bringing years of in-house experience advising both venture-backed and public companies. Her experience includes board relations, governance and supporting best practices. The common theme of her work is a passionate belief that good people, innovation and an underlying social mission can build companies people love to work for, and products and services that change the way we engage with the world.

Dana received a BA in International Relations from the University of Colorado at Boulder and attended Santa Clara University School of Law.

 

 

 

 

 

 

04_teamimageJOIN OUR TEAM

The RealReal is the leader in authenticated luxury consignment and on a very fast-growth track. We are looking for smart and talented people who are creative, enjoy working in a fast-paced environment and want to be part of a team that is reinventing the digital marketplace as you know it.

Benefits

o   Health, dental, vision, life insurance

o   401(k) with vested company match

o   FSA – health and commuter

o   Tele-medicine and health concierge service

o   Stock opportunities

Other perks

o   First Look membership

o   Highest consignment rate for employees

o   Time off: paid holidays, PTO

o   Free shuttle to and from the offices in San Francisco, Secaucus, and Brisbane

o   Employee referral bonus

The RealReal Reviews

  • Featured Review

    Helpful (4)

    "Great work culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The RealReal full-time (More than a year)

    Pros

    The company continues to strive for inclusivity and learn from experiences as they grow. Lots of opportunities to move up in ranks, good benefits, and leadership is willing to listen to new ideas.

    Cons

    Competitive and some hours fluctuate depending on time of the year

See All 378 Reviews

The RealReal Photos

The RealReal photo of: TRR
The RealReal photo of: TRR Store
The RealReal photo of: TRR
The RealReal photo of: TRR Store
The RealReal photo of: Lunch!
The RealReal photo of: TRR Inventory
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The RealReal Interviews

Experience

Experience
35%
20%
45%

Getting an Interview

Getting an Interview
62%
18%
12%
3
2
2
1

Difficulty

2.5
Average

Difficulty

Hard
Average
Easy
  1.  

    Authenticator Interview

    Anonymous Interview Candidate
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at The RealReal.

    Interview

    Straight forward initial phone screening interview asking why I wanted to work for The Real Real and why I would be a good fit. Then they scheduled an in-person interview for the following week. Typical interview process

    Interview Questions

    • Asked why I wanted to work at The Real Real, why I would be a good fit, and what is my future career goals.   Answer Question
See All 119 Interviews

The RealReal Awards & Accolades

  • Most Admired CEO, SF Business Times, 2014
  • Luxury Women to Watch List, Luxury Daily, 2015
  • Fashion Futures Awards(Innovators in Fashion and Retail), W Magazine and Decoded Fashion, 2015
  • Ellen MacArthur Foundation’s prestigious CE100 USA, Ellen MacArthur Foundation, 2017
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Work at The RealReal? Share Your Experiences

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