Working at The RealReal | Glassdoor

The RealReal Overview

San Francisco, CA
1001 to 5000 employees
2011
Company - Private
Other Retail Stores
Unknown / Non-Applicable
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. We have 60+ in-house gemologists, horologists and brand authenticators who inspect thousands of items available online each day. As a ... Read more

Mission: Authenticity
We stand by the authenticity of our products and strive for authenticity in everything we do.

Respect
We respect the heritage of the brands we sell, the trust we have with our consignors and customers, and the commitment of ... Read more

Company Updates

  • http://glassdoor.com/slink.htm?key=vQmEr

  • Julie Wainwright, Most Creative People 2018 | Fast Company

    Julie Wainwright has spent her career running disruptive tech startups, like online video site Reel.com and e-commerce site Pets.com, which collapsed in 2000 during the dotcom bust.In 2011, she launched The RealReal, an effort to bring the consignment of luxury products into the digital world.

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The RealReal – Why Work For Us?


The RealReal is the leader in authenticated luxury consignment. We offer the largest selection of pre-owned and authenticated luxury items including men’s and women’s luxury fashion, fine jewelry & watches and fine art. The RealReal sells pieces from designers such as Chanel, Hermès, and Louis Vuitton; jewelry and watches from Cartier, Rolex, and Van Cleef & Arpels; and blue-chip art from Andy Warhol, Roy Lichtenstein, Sam Francis and hundreds of others. Our consignors earn 60-70% of the sale price, and items sell quickly, most within 3 days.

CONSIGN

We make luxury consignment easy with free white glove pick-up in 16 U.S. cities, or free shipping via FedEx. Free pack and ship services are also available at no charge through FedEx Office Retail Centers. Consignors receive 60% of the sale price to start, and elevate to 70% when they reach $7,500 in annual sales.

All items received are thoroughly inspected and authenticated by our team, and then curated into daily sales. Consignors track their sales from a personal online dashboard.

AUTHENTICATION

We inspect and authenticate every item with our in-house team of experts including gemologists, horologists, art appraisers and luxury experts. 


undefinedJulie Wainwright-Founder & CEO

Julie Wainwright is a technology industry veteran, e-commerce pioneer, and brand management expert whose career spans more than 25 years. As a CEO for over 17 years, she was at the forefront of e-commerce as CEO of Reel.com in 1997, and Pets.com in 1999. She is a frequent speaker and presents at prestigious events and universities all over the country, most recently at Harvard University, Purdue University and CES. Recently, Julie was recognized as one of TechCrunch’s 40 Over 40, and one of the top female entrepreneurs by The San Francisco Business Times. A former board member of Baker and Taylor, Wizards of the Coast, The San Francisco Art Institute, Magic Theatre and Headlands Center for the Arts, Julie was raised by artist parents and developed an early love of fashion and design. She graduated from Purdue University cum laude with a Bachelor of Science in General Management, and a minor in Art. She is passionate about beautifully made clothing and accessories and gravitates toward a minimalist aesthetic favoring clean lines and high, high heels! Her go-to designers include Lanvin, Balenciaga, Chloé and Louboutin.

 

undefinedRati Sahi Levesque-Chief Merchant

Rati Sahi Levesque was born and raised in San Francisco and graduated from the University of California, Santa Cruz with a degree in Economics. She sharpened her chops in the financial industry and then launched her first entrepreneurial endeavor with the fashion-forward Russian Hill boutique, Anica. Setting out to fill the void of avant-garde designers in the city, Anica acquired a significant following, especially the store's luxury consignment selection which featured specialty and vintage pieces. Rati combined her consignment and e-commerce success when she joined CEO Julie Wainwright and The RealReal. Now a mother and an entrepreneur, Rati cites the creative selling process as the most fulfilling part of working at The RealReal, as well as access to the world's most beautiful luxury design. Rati was recently recognized by Luxury Daily as one of their 2015 Luxury Women to Watch.

 

undefinedMatthew Gustke-Chief Financial Officer

Matthew joins The RealReal from StubHub, an eBay company, where he was CFO and head of strategy. While at StubHub, the company achieved record high customer satisfaction and experienced accelerated growth for three consecutive years. Prior to StubHub, he spent 9 years at eBay in a variety of roles including investor relations, international finance and CFO for eBay SENE markets.

  

undefinedFredrik Björk-Chief Technical Officer

Fredrik was born and raised in Stockholm, Sweden. He made the move to San Francisco in 2010 after a startup he co-founded was acquired by Linden Lab, the makers of Second Life. He brings 15 years experience in e-commerce, social and mobile, and was an early adopter of cloud computing and mobile application development. Prior to joining The RealReal he was a founding engineer in multiple startups in the United States, Sweden and Spain. He earned a BS in Information Technology from Rochester Institute of Technology. 

 

undefinedChris Deyo-Executive Vice President, Operations

Chris has a career in consumer products and e-commerce that spans over 25 years.  He joins The RealReal with 10+ years of product and business model innovation, including one of the most successful launches in Nestle Dreyer's history, growing Slow Churned Ice Cream to a $500 million business. A president/GM for over 12 years, his e-commerce experience includes president roles at Reel.com and Pets.com. Chris has worked across a wide range of consumer categories after starting his career in brand management at Procter & Gamble. Chris graduated from Syracuse University with a BS and an MBA, with a concentration in marketing.

 

undefinedMarc Viale-Vice President, Marketing

Marc joined The RealReal in August 2012. He is a dotcom veteran and a key player in several high growth startups. In 1999, Marc implemented ofoto.com's customer acquisition & retention programs which lead to the acquisition by Kodak in 2001. In 2005, Marc led direct marketing and loyalty efforts for bebe stores. More recently, from 2009-2012, Marc directed marketing efforts for Linden Lab, the makers of Second Life. Marc is a graduate of Marquette University.

04_teamimageJOIN OUR TEAM

The RealReal is the leader in authenticated luxury consignment and on a very fast-growth track. We are looking for smart and talented people who are creative, enjoy working in a fast-paced environment and want to be part of a team that is reinventing the digital marketplace as you know it.

Benefits

o   Health, dental, vision, life insurance

o   401(k) with vested company match

o   FSA – health and commuter

o   Tele-medicine and health concierge service

o   Stock opportunities

Other perks

o   First Look membership

o   Highest consignment rate for employees

o   Time off: paid holidays, PTO

o   Shuttle to and from the office in San Francisco and Secaucus

o   Employee referral bonus







The RealReal Reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
The RealReal Founder & CEO Julie Wainwright
Julie Wainwright
147 Ratings
  • Featured Review

    Helpful (2)

    "Growing Company with Lots of Opportunity!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The RealReal full-time (Less than a year)

    Pros

    Gem of a company to work for! Everyone is dedicated to see the company grow and be successful which is an inspiring environment to walk into everyday. The company is continuing to grow so excited to see the potential of growing within my career at a company that I believe in and the snacks help too! :)

    Cons

    Start-up growing pains but I don't look at it as a con more of an exciting thing of what is to come!!

See All 222 Reviews

The RealReal Photos

The RealReal photo of: Company Townhall Meeting
The RealReal photo of: Behind the scenes at our shoot with Nasdaq and Facebook today.
The RealReal photo of: Behind the scenes at our shoot with Nasdaq and Facebook today.
The RealReal photo of: Exciting project launching soon!
The RealReal photo of: Behind the scenes at our shoot with Nasdaq and Facebook today.
The RealReal photo of: White Glove
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The RealReal Interviews

Experience

Experience
34%
21%
45%

Getting an Interview

Getting an Interview
62%
19%
12%
3
3
1

Difficulty

2.5
Average

Difficulty

Hard
Average
Easy
  1. Helpful (2)  

    Photo Assistant Interview

    Anonymous Employee in Secaucus, NJ
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at The RealReal (Secaucus, NJ) in July 2017.

    Interview

    They show you around the whole warehouse then drop you off at the photography department to dress the mannequin for several shots. You get to talk to some of the employees there and see what a "typical" day looks like. They go over the contract and the requirements for the job. It's an extremely easy job to get as the turnover rate is insanely high. Read some of the reviews on this site and you'll see what its like.

    Interview Questions

See All 75 Interviews

The RealReal Awards & Accolades

  • Most Admired CEO, SF Business Times, 2014
  • Luxury Women to Watch List, Luxury Daily, 2015
  • Fashion Futures Awards(Innovators in Fashion and Retail), W Magazine and Decoded Fashion, 2015
  • Ellen MacArthur Foundation’s prestigious CE100 USA, Ellen MacArthur Foundation, 2017
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