Working at The RealReal | Glassdoor

The RealReal Overview

San Francisco, CA
1001 to 5000 employees
2011
Company - Public (REAL)
Other Retail Stores
Unknown / Non-Applicable
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. We have 60+ in-house gemologists, horologists and brand authenticators who inspect thousands of items available online each day. As a ... Read more

Mission: Authenticity
We stand by the authenticity of our products and strive for authenticity in everything we do.

Respect
We respect the heritage of the brands we sell, the trust we have with our consignors and customers, and the commitment of ... Read more

Company Updates

  • http://glassdoor.com/slink.htm?key=vMEez

    The RealReal IPO dazzles and stock soars 40%

    Wall Street is jumping on the resale clothing and handbag bandwagon.

  • http://glassdoor.com/slink.htm?key=vMEew

    The RealReal I.P.O.: Secondhand Fashion Goes Mainstream

    It's never been easier to shop another woman's closet. Since the recession, there has been a boom in online marketplaces that let shoppers buy and sell all manner of used clothing and accessories, from Louis Vuitton handbags to Old Navy sweaters.

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The RealReal – Why Work For Us?


The RealReal is the leader in authenticated luxury consignment. We offer the largest selection of pre-owned and authenticated luxury items including men’s and women’s luxury fashion, fine jewelry & watches and fine art. The RealReal sells pieces from designers such as Chanel, Hermès, and Louis Vuitton; jewelry and watches from Cartier, Rolex, and Van Cleef & Arpels; and blue-chip art from Andy Warhol, Roy Lichtenstein, Sam Francis and hundreds of others. Our consignors earn 60-70% of the sale price, and items sell quickly, most within 3 days.

CONSIGN

We make luxury consignment easy with free white glove pick-up in 16 U.S. cities, or free shipping via FedEx. Free pack and ship services are also available at no charge through FedEx Office Retail Centers. Consignors receive 60% of the sale price to start, and elevate to 70% when they reach $7,500 in annual sales.

All items received are thoroughly inspected and authenticated by our team, and then curated into daily sales. Consignors track their sales from a personal online dashboard.

AUTHENTICATION

We inspect and authenticate every item with our in-house team of experts including gemologists, horologists, art appraisers and luxury experts. 


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Julie Wainwright, Founder & CEO

Julie Wainwright is an e-commerce pioneer whose latest venture came to her as an epiphany while shopping in a brick-and-mortar consignment store, an industry she felt was ripe for reinvention. She founded The RealReal in June 2011, bringing consignment online and into the modern world with a digital marketplace for authenticated luxury items. Since then, the company has changed the way people buy and sell high-end luxury across all categories, and has emerged as a leader in sustainability and the circular economy, becoming the first luxury member of the Ellen MacArthur Foundation’s CE100 USA.

Julie has been at the helm of leading tech companies for more than 20 years, notably as CEO of Reel.com in 1997 and Pets.com in 1999. She is a frequent speaker at prestigious universities and events throughout the country, most recently at Harvard University, Purdue University and Consumer Electronics Show (CES). She has been recognized as one of the Top Female Entrepreneurs by The San Francisco Business Times twice, and in 2018 was included in Inc.’s Female Founders 100 list, Entrepreneur’s 50 Most Daring Entrepreneurs and Fast Company’s Most Creative People In Business.

Julie is a former board member of Baker and Taylor, Wizards of the Coast, The San Francisco Art Institute, Magic Theatre, and Headlands Center for the Arts. Raised by artist parents, she developed an early love of fashion and design. She graduated cum laude from Purdue University with a Bachelor of Science in General Management, and a minor in Art.

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Rati Sahi Levesque, Chief Operating Officer

Rati joined The RealReal in 2011 as the company's first employee. As Chief Operating Officer, she has been instrumental in bringing to life CEO Julie Wainwright’s vision of a new way to buy and sell luxury goods. Prior to joining The RealReal, Rati launched her first entrepreneurial endeavor with the fashion-forward Russian Hill boutique Anica. Rati is responsible for merchandising, editorial and the creative vision of the company. Rati has been featured in fashion publications including Fashionista, The Coveteur, ELLE, Into The Gloss and more, offering expertise on all things luxury and consignment. She was a member of the ShopStyle Advisory Board from 2015-2016, spoke at Fortune’s 2016 Most Powerful Women Next Gen Summit and was recognized by Luxury Daily as one of their 2015 Luxury Women to Watch.

Rati graduated from the University of California, Santa Cruz where she received a BS in Economics.

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Matt Gustke, Chief Financial Officer

Matt joined The RealReal in 2013 as the company’s Chief Financial Officer, bringing with him deep experience managing high-growth global online marketplaces. In addition to leading financial operations, Matt oversees business intelligence, corporate development, and legal affairs. Before joining The RealReal, Matt was CFO and Head of Strategy for StubHub, an eBay company. At StubHub, Matt helped the company re-accelerate growth and become a key contributor to eBay Inc’s overall performance. Prior to StubHub, Matt held several senior finance and operations roles at eBay’s San Jose headquarters and eBay International’s headquarters in Bern, Switzerland. Before working at eBay, Matt was an equity research analyst covering the e-commerce sector for Hambrecht & Quist in San Francisco.

Matt graduated from The Wharton School at the University of Pennsylvania with a BA in Economics.

Len Eschweiler, Chief Revenue Officer

Len joined The RealReal in 2018, filling the position of Chief Revenue Officer to aid in the continued growth of the Sales team across the country. Len oversees the Sales organization across all channels. Prior to joining The RealReal, Len held senior sales leadership roles at Affirm and Amazon scaling annual run rates in excess of $2B. He brings 20 years of sales management, e-commerce, and executive leadership to The RealReal, with a proven track record of leading global sales efforts in North America, Europe and Asia.

Len graduated from Sonoma State University with a Bachelor of Science in Finance and Business, minoring in Music.

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Fredrik Bjork, Chief Technology Officer

Fredrik joined The RealReal in 2013. Born and raised in Stockholm, Sweden, he made the move to San Francisco in 2010 after a startup he co-founded was acquired by Linden Lab, the makers of Second Life. He was an early adopter of cloud computing and mobile application development and brings 15 years of experience in e-commerce, social and mobile. Prior to joining The RealReal Fredrik was a founding engineer in multiple startups including Banjo, based in Barcelona, Spain and Stockholm. He earned a BS in Information Technology from Rochester Institute of Technology.

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Marc Viale, SVP of Integrated Marketing

Marc joined The RealReal in 2012. He is a dotcom veteran and key player in several start-ups. He led ofoto.com's customer acquisition and retention programs from start-up through Kodak acquisition, and later drove Bebe’s customer loyalty programs. In 2008, he led customer acquisition efforts for Tastebook.com, the world’s largest recipe website. Immediately prior to The RealReal, Marc managed the community, acquisition and retention teams for Linden Lab (makers of Second Life). Marc received a BA in History from Marquette University.

Josh Mahoney, SVP of Product

Josh joined The RealReal in 2016, bringing 20 years of retail and e-commerce experience to The RealReal. After spending time in education and tech, Josh made the move to Gap Inc. where he spent 17 years building and developing teams responsible for e-commerce, mobile, CRM and retail stores. He was the leader in developing some of the most extensive, innovative and impactful omni-channel initiatives in retail, including Ship from Store, Find in Store, Reserve in Store and Order in Store. Josh is a dynamic leader who gains his energy from bringing together cross-functional teams to take on tough business problems.

Josh graduated cum laude from the College of William & Mary with a dual major in Government and Mathematics, and has a Master’s degree in American Studies from the University of Texas.

Zaina Orbai, Chief People Officer

Zaina Orbai joined The RealReal as Chief People Officer in 2019. Previously, she served as Vice President of People at Mapbox. Before Mapbox, she was Vice President of Human Resources at Yelp where she supported the company as it successfully scaled from 500 employees pre-IPO to nearly 5,000 employees. Prior to Yelp, Zaina worked in the retail and consumer space in HR and management roles at Levi Strauss & Co., Target and Mervyns. She has led a range of HR functional areas including recruiting, talent management, employee relations, systems, compensation, and benefits. Zaina earned a bachelor's degree in business with a minor in management information systems from California Polytechnic University, SLO and an MBA from the UCLA Anderson School of Management.

Dana DuFrane, General Counsel

Dana joined The RealReal in 2015 as the first in-house counsel and a member of the executive management team. She is an accomplished legal professional bringing years of in-house experience advising both venture-backed and public companies. Her experience includes board relations, governance and supporting best practices. The common theme of her work is a passionate belief that good people, innovation and an underlying social mission can build companies people love to work for, and products and services that change the way we engage with the world.

Dana received a BA in International Relations from the University of Colorado at Boulder and attended Santa Clara University School of Law.

Steve Lo, VP, Corporate Controller

Steve joined The RealReal in 2016. A finance and accounting executive with over 20 years of experience, Steve has held Corporate Controller roles in two publicly traded companies along with various venture-backed companies. He began his career at KPMG where he obtained a CPA designation. Steve holds a BS in Accounting and MS in Taxation from San Diego State University.

Lyle Poindexter, VP, FP&A

Lyle joined The RealReal in 2018 as a finance and strategy executive, bringing over 20 years of experience in retail, tech, and private equity. Before The RealReal, Lyle spent 10 years at Restoration Hardware leading the FP&A team as Director of Finance and later VP of Financial Planning & Analysis. Prior to RH, Lyle spent time at Jamba Juice as their Director of Strategic & Financial Planning. He also held various finance roles at Longs Drugs, NBC Internet (Snap.com) and JB Poindexter & Co. Lyle graduated with a BA in Economics from the University of Southern California.

Vijay Khare, SVP, Global E-commerce

Vijay joined The RealReal in 2018 bringing with him a deep knowledge of supply chain operations management. Vijay has worked at McKesson, PepsiCo and Le Tote, as well as at Levi Strauss & Co. where he spent 12 years overseeing departments including Central Inventory Deployment, Logistics Planning and Business Process Improvement, and Global Supply Chain.

Vijay graduated from Manipal Institute of Technology with a Bachelor of Engineering degree in Electronics and Communications. He later went on to complete a Master of Business Administration in Finance at The University of Texas at Arlington.

Taylor Sumner, VP, E-commerce Fulfillment

Taylor joined The RealReal in 2018 and oversees the Store Operations, Consignor Returns and Fulfillment teams at The RealReal’s West Coast and East Coast e-commerce centers. He is an established Operations professional with over 15 years of experience in process improvement, delivery operations, customer success, and client services fields. Taylor grew his career at CaféPress overseeing Operations and Strategic Accounts. He later became Vice President, a role in which he led revenue and partnership-focused teams. Taylor graduated from the University of West Georgia studying Mass Communications and Business.


04_teamimageJOIN OUR TEAM

The RealReal is the leader in authenticated luxury consignment and on a very fast-growth track. We are looking for smart and talented people who are creative, enjoy working in a fast-paced environment and want to be part of a team that is reinventing the digital marketplace as you know it.

Benefits

o   Health, dental, vision, life insurance

o   401(k) with vested company match

o   FSA – health and commuter

o   Tele-medicine and health concierge service

o   Stock opportunities

Other perks

o   First Look membership

o   Highest consignment rate for employees

o   Time off: paid holidays, PTO

o   Free shuttle to and from the offices in San Francisco, Secaucus, and Brisbane

o   Employee referral bonus

The RealReal Reviews

3.0
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The RealReal Founder & CEO Julie Wainwright
Julie Wainwright
186 Ratings
  • Featured Review

    "I'm proud to be part of the team!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiting Coordinator in San Francisco, CA
    Current Employee - Recruiting Coordinator in San Francisco, CA
    Recommends
    Approves of CEO

    I have been working at The RealReal full-time (Less than a year)

    Pros

    Extremely positive and friendly staff, willing to act as resources for new employees and fellow teammates.
    Open and creative environment - people are open to express themselves, there is heavy communication across departments, and fun team-building exercises for the whole office
    SO much room for growth - managers are constantly encouraging internal growth and looking to colleagues for referrals and innovative solutions
    The CEO has an amazing story and her strength and mindset are portrayed through the company and its team.
    Work is administered to employees as they can handle - I have yet to work extensive hours because I handle my time wisely. There is a firm value of a work/life balance!

    Cons

    It's hard to meet all of the high-level directors or executives of each department because their plates are so full, but they are always open and friendly via email.

See All 293 Reviews

The RealReal Photos

The RealReal photo of: Company Townhall Meeting
The RealReal photo of: Behind the scenes at our shoot with Nasdaq and Facebook today.
The RealReal photo of: Behind the scenes at our shoot with Nasdaq and Facebook today.
The RealReal photo of: Exciting project launching soon!
The RealReal photo of: Behind the scenes at our shoot with Nasdaq and Facebook today.
The RealReal photo of: White Glove
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The RealReal Interviews

Experience

Experience
34%
23%
43%

Getting an Interview

Getting an Interview
60%
20%
13%
2
2
2
1

Difficulty

2.5
Average

Difficulty

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Average
Easy
  1. Featured Interview

    Helpful (8)  

    Customer Service Representative Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at The RealReal (New York, NY) in February 2017.

    Interview

    Brief convo over the phone, asked if I would be open to working remote. Asked weakness and strengths. Wanted to hear more on my previous experience. Concerns about the job? Discussed hours, and availability.

    Interview Questions

See All 101 Interviews

The RealReal Awards & Accolades

  • Most Admired CEO, SF Business Times, 2014
  • Luxury Women to Watch List, Luxury Daily, 2015
  • Fashion Futures Awards(Innovators in Fashion and Retail), W Magazine and Decoded Fashion, 2015
  • Ellen MacArthur Foundation’s prestigious CE100 USA, Ellen MacArthur Foundation, 2017
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