Working at The Red Door Salon & Spa | Glassdoor

The Red Door Salon & Spa Overview

New York, NY
1001 to 5000 employees
1910
Company - Private
Health, Beauty, & Fitness
$50 to $100 million (USD) per year
The Red Door by Elizabeth Arden is the largest day spa company in North America, providing expert salon and spa services. As we continue to grow, we are looking for applicants who are passionate about guest service and taking their career to the next ... Read more

Mission: To help guests look and feel their best; a place for them to recharge and walk out a little taller, a little stronger, a little bolder.

Company Updates

  • Our National Training Directors are on the road! Check out the nail team in Westchester as they polish up on their continuing education.

  • It was such a pleasure hosting all the Miss New Jersey contestants at our Seaview location!

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The Red Door Salon & Spa – Why Work For Us?


About The Red Door

With over 100 years of experience, The Red Door offers women and men the best in salon and spa services. Our expertise stems from day spa pioneer, Elizabeth Arden, and continues to grow with advanced technologies in skin care and top-notch service providers. Guests can enjoy a streamlined menu with signature services, plus take care of all their beauty and wellness needs in one place. Our convenient services include manis and pedis, waxing, makeup application, haircuts and coloring as well as facials, massage therapy, and body treatments. And we operate 28 locations nationwide so there's a Red Door for everyone. 



Our core values are at the heart of everything we do at The Red Door. Here are a few of the ways we measure success. 

Speak Up

Being present and engaged is expected. Seize the opportunity to share your thoughts.

Find a Way

There’s a solution to most obstacles. Keep a level head, be flexible, and tackle the problem. When you vent, come with a solution. Even if resources are limited, get scrappy and succeed.

Keep Your Tools Sharp

Take pride in your work, keep learning, and love what you do. Follow industry trends, hone your craft, push yourself. Don’t get too comfortable. Complacency gets you nowhere.

Run Towards Change

Our business is always evolving whether it’s a new product, service, or marketing strategy. We have to embrace change; experimentation is central to growth for both the business and ourselves.

Stay Polished

First impressions go a long way. From a purposeful handshake to how you carry yourself, stay polished and poised.

Do More Together

The sum is greater than the parts. Respect that we’re all seeking success and trust that we have a better chance getting there together. Our collective energy is greater than our individual.

Go for the Gold

Don’t get lost in the weeds. Recognizing that your energy is finite, choose to do what has the biggest impact. Focus on what matters.

Make the Connection

We are in the Experience Business. It’s more than protocols; it’s about human connection and taking joy in what you do.

Go Out and Make Your Mark ~ Elizabeth Arden

Our mission is to help women look and feel their best; to walk out our doors a little taller, a little stronger, a little bolder. We come from a strong heritage, a brand rooted in trailblazing and swagger, started by Elizabeth Arden when the odds were against her. We draw from Ms. Arden's legacy and what we believe is most important: expertise and human connection. That’s what makes “tall, strong, and bold” happen.

The Girl 

Florence Nightingale Graham, who would later become Elizabeth Arden, was one of five children, raised by immigrant parents on a small farm outside Toronto. At six, she lost her mother to tuberculosis. At 17, she dropped out of high school.

She soon enrolled in nursing school but quickly learned she hated it. During her time there, however, Florence met a biochemist who was developing a medicinal skin cream that would help treat topical wounds and skin blemishes. This was the first spark to Arden’s own journey in skin care.

She quit nursing and started experimenting with formulas at home, using the family kitchen as her laboratory. Her attempts weren’t met with success and her father gave Florence an ultimatum — get married or get a job. Florence got a job.

She pursued work as a receptionist, bank teller, and secretary but never felt she was getting anywhere. At 26, she moved to New York where she would go on to conquer the world.


Apprentice to Owner

Florence found work as a cashier in a salon where she researched everything she could about skin care. She studied how products were advertised, visited rival salons, and observed facial techniques. Florence began administering facials herself and was promoted from cashier to “skin treatment girl.”

In researching the market, she met Elizabeth Hubbard, her first business partner. They opened a shop on Fifth Avenue and painted the door bright red so it would stand out from the elite shops and department stores. Initially the two worked well together, Elizabeth developing product lines and Florence managing marketing. They soon began to disagree on how to operate the business and, after 6 months, Hubbard left.

The sign in the salon window read “Mrs. Elizabeth Hubbard.” Florence now had exclusive rights and chose to keep the name Elizabeth, partly to save money. She added "Arden" after her favorite Tennyson poem, "Enoch Arden" and, thus, Florence Graham became Elizabeth Arden.

"I hope you’ll forgive me if I do not take too seriously the question. Do women belong in business? Really, that question was settled a long time ago. Women are in business. They will remain in business. I have never found that I have been handicapped in business because I am a woman."

The Strategist

Arden knew branding. From the pink satin bows on her bottles and jars to her advertisements in Vogue, she created a name for herself. Quite literally. She was the first person to put her name on a product with the launch of Elizabeth Arden’s Ardena Skin Tonic.

Her hands touched every aspect of what was an untapped market and her business-savvy grew. She introduced cosmetics to women when it wasn't accessible (or acceptable) and educated them on diligent skin care, nutrition, and fitness. Active in the suffrage movement, Arden supplied 15,000 suffragettes with red lipstick as a sign of solidarity during the suffrage march. Her motivation was not purely political. It was also a smart way to promote her business to consumers. Arden created a global brand so successful, it flourished during the Great Depression, bringing in more than $4 million a year.

 

"It's remarkable what a woman can accomplish with just a little ambition."

The Dust Never Settles

That same vitality that Arden possessed is carried out today. The Red Door has been in continuous operation since the day Elizabeth Arden opened its doors on Fifth Avenue, experimenting with formulas, pioneering new technologies, and researching every technique, all while keeping the bigger picture close at heart. At the core of everything we do lives Arden's message — to help women look and feel their best. 

Our Estheticians are known for providing legendary facial and waxing treatments to our guests. Through regularly attended training, they continually improve and strengthen their beauty service expertise and develop new skills. Always displaying the highest standard of guest service, our Estheticians are courteous and attentive to guest needs.

Our Massage Therapists always deliver outstanding customer service while providing high quality body massage treatments. Their expertise includes world-class massage techniques, body glows, herbal wraps, contouring treatments and other services. They expand their skills through our continuous training programs.

Our Nail Technicians provide a high standard of nail services, including manicures, pedicures, nail tips, extensions, acrylics, wraps and other treatments. Red Door’s high safety and quality standards are maintained in accordance with our clearly established protocols.

Our Beauty Advisors and Retail Professionals have a passion for delivering exceptional guest and technical service. They have extensive knowledge of make-up products and application. They develop and implement effective retail selling strategies and promotional activities.


Our Hair Stylists, Colorists and Salon Assistants are outgoing, self-motivated, enthusiastic and creative. With a high level of professionalism, they have a passion for helping our guests achieve the look they want, while delivering exceptional guest and technical service. They cultivate new guest relationships with ease and ensure retention of our existing guests.

Our Hair teams benefit from a robust New Artist development program and advanced continuous education for our seasoned associates to ensure they are well versed in the latest techniques and styles are on-trend.

Join our Talent Community to receive updates about Hair careers matching your interests.

The Red Door Salon & Spa Reviews

3.6
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W. Todd Walter
77 Ratings
  • Featured Review

    "The company I know I will retire with...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlantic City, NJ
    Current Employee - Anonymous Employee in Atlantic City, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Red Door Salon & Spa full-time (More than a year)

    Pros

    From day one, I have had nothing but support from managers and corporate trainers. My experience with The Red Door has been multi-departmental. I see it as being one of the lucky ones - going from technician to manager. Everyone in my journey has been friendly and makes it easy to come to work in the morning. Working at a company that has such a history and with such strong branding just makes the experience even nicer. Education is important on all levels in this company. They care about their employees and provide a wealth of knowledge on all levels.

    Cons

    Many emails on the management end. I do feel the need to check emails on days off so I am not overwhelmed on my Monday back in-spa. I do that so I can use my time effectively on the floor or on a task instead of sitting at my desk. Secondly, pay scale for salaried employees should be looked at. In an ever changing market, and with new competition always popping up, this is one way to ensure good managers stay with a company that they love to work for. Competitive rates are important.

    Advice to Management

    Listen to the employees that are in the field and rely on them for feedback when changing important decisions when it comes to in spa procedures. Sometimes it may sound great on paper but in life it really may not be practical.

See All 172 Reviews

The Red Door Salon & Spa Photos

The Red Door Salon & Spa photo of: The Red Door, Union Square
The Red Door Salon & Spa photo of: Pedicure stations
The Red Door Salon & Spa photo of: Signature Spa Robe
The Red Door Salon & Spa photo of: Reception Area - Fifth Avenue Flagship
The Red Door Salon & Spa photo of: A treatment room at The Red Door Union Square
The Red Door Salon & Spa photo of: Salon Floor - Fifth Avenue Flagship
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The Red Door Salon & Spa Interviews

Experience

Experience
60%
20%
20%

Getting an Interview

Getting an Interview
44%
22%
17%
13
4

Difficulty

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  1. Featured Interview

     

    Operations Manager Interview

    Anonymous Employee in Garden City, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at The Red Door Salon & Spa (Garden City, NY) in March 2017.

    Interview

    It was multilayered. It started with a phone interview followed by a series of interviews with different Gm's in the region. Once I was accepted I was then able to fill out all the paperwork prior to starting so the transition from old job to new job was very smooth.

    Interview Questions

    • They asked how you dealt with different personalities and how you got them to work productively.   1 Answer
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The Red Door Salon & Spa Awards & Accolades

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