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The Zappos Family

Engaged Employer

The Zappos Family

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The Zappos Family Overview

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  • Las Vegas, NV
  • 1001 to 5000 Employees
  • 1999
  • Company - Public
  • Department, Clothing & Shoe Stores
  • $1 to $5 million (USD)

CompetitorsNordstrom, J. C. Penney,
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The Zappos Family of Companies, a subsidiary of, is a leader in online apparel and footwear sales by striving to provide shoppers the best possible service and selection. We carry millions of products from over 1000 footwear and apparel brands. Established in 1999, we ...
Mission: To inspire the world by showing it's possible to simultaneously deliver happiness to customers, employees, community, vendors and shareholders in a long-term, sustainable way.

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The Zappos Family Reviews

The Zappos Family574
Recommend to a Friend
Approve of CEO
The Zappos Family Chief Executive Officer Scott Schaefer
Scott Schaefer
36 Ratings
Former Employee, less than 1 year

"The Best Company I have ever worked for."

Apr 18, 2023 - Customer Loyalty Team Member in Las Vegas, NV


They are as laid back as it gets.


Sometimes their expectations are unclear.

Advice to Management

Don't tell people to take all the time needed to handle a call (Text), then circle back and accuse the rep of call avoidance when they follow those instructions.
See All 638 Reviews

The Zappos Family Photos

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The Zappos Family Interviews

Getting an Interview
Applied online80%
Campus Recruiting6%
Employee Referral5%

  1. Team Member Interview

    Anonymous Employee in United States
    Declined Offer
    Positive Experience
    Easy Interview


    Interview process was straight forward answered questions, asked questions, if you are interested in easy part time job this is for you. Got information of job duties, every day experience, toured the kitchen, cooking, meal prep areas.

    What's your favorite thing about customer service

    Answer Question

See All 431 interviews

The Zappos Family Awards & Accolades

  • 100 Best Companies to Work ForFortune2013
  • 100 Best Companies to Work ForFortune Magazine2012

Popular Careers with The Zappos Family Job Seekers


The Zappos Family FAQ

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What is paid time off like at The Zappos Family?

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May 26, 2023

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