Mission: To inspire the world by showing it's possible to simultaneously deliver happiness to customers, employees, community, vendors and shareholders in a long-term, sustainable way.
“A music video? I thought Zappos sold stuff?” Indeed we do… But we are so much more than that! The Zappos Family has a fun and creative environment where living by our Core Values is the name of the game. You love spreadsheets? Coding is your life? You live to shop and get to partner with our vendors every day? You deliver the “WOW” to our customers on the phones?
Well, in addition to all of that, you might just find yourself singing karaoke, leading an attack in a nerf gun war, competing in an oreo cookie eating contest, parading around as a pirate, or throwing a cream pie in our CEO’s face. And maybe, just maybe, you will star in a music video!
Check it out. You’ve really got to see us to believe us! Are we the right kind of environment for you? Ok, some may say we are a little fun and weird, but hey, it's a core value!
The best thing about the Zappos Family is our unique culture. As we grew as a company, we didn’t want to lose that culture and we wanted a way to share it with all employees and anyone else who touches Zappos.
We created these ten core values to more clearly define what exactly the Zappos Family culture is. They are reflected in everything we do and every interaction we have. Our core values are always the framework from which we make all of our decisions.
When searching for potential employees, we’re looking for people who both understand the need for these core values and are willing to embrace and embody them.
1. Deliver Wow Through Service
At Zappos, Anything Worth Doing Is Worth Doing With WOW.
2. Embrace And Drive Change
Part Of Being In A Growing Company Is That Change Is Constant.
3. Create Fun And A Little Weirdness
At Zappos, We’re Always Creating Fun And A Little Weirdness!
4. Be Adventurous, Creative And Open-Minded
At Zappos, We Think It's Important For People And The Company As A Whole To Be Bold And Daring (But Not Reckless).
5. Pursue Growth And Learning
At Zappos, We Think It's Important For Employees To Grow Both Personally And Professionally.
6. Build Open And Honest Relationships With Communication
Fundamentally, We Believe That Openness And Honesty Make For The Best Relationships Because That Leads To Trust And Faith.
7. Build A Positive Team And Family Spirit
At Zappos, We Place A Lot Of Emphasis On Our Culture Because We Are Both A Team And A Family.
8. Do More With Less
Zappos Has Always Been About Being Able To Do More With Less.
9. Be Passionate And Determined
Passion Is The Fuel That Drives Us And Our Company Forward.
10. Be Humble
While We Have Grown Quickly In The Past, We Recognize That There Are Always Challenges Ahead To Tackle.
Learn more here: Life at Zappos
The Zappos Family currently has career opportunities in 2 fabulous locations. One location is in the fabulous city of Las Vegas, Nevada. Our other location is home to The Golden Gate Bridge and a small technology satellite office. You got it... San Francisco, California. We do not currently have any work from home opportunities. (Sorry!)
Take a virtual tour of our beautiful campus in Downtown Las Vegas. We've completely transformed the old city hall building into 276,500 square feet of fun, creativity and weirdness! We've got everything you can imagine: delicious bistro, coffee shop, yoga studio, nap room, gym, green-space backyard, rooftop deck, patio furniture, hammocks, ping pong, sand-floored beachy conference room, co-working space on the top floor with panoramic views and even touch screen video games in the elevators to make your ride up and down the 10 floors just a little more fun!
Intertwined with restaurants, retail, and entrepreneurialism, our home in Downtown Las Vegas is utterly unique to the world. Tony Hsieh's Downtown Project is committed to helping to transform Downtown Las Vegas into the most community-focused large city in the world by inspiring and empowering people to follow their passions to create a vibrant, connected urban core. Cafes, bars, sidewalk bistros, small businesses, public spaces, coworking communities, a thriving entrepreneurship & tech scene, a focus on arts, music & culture… Downtown Las Vegas is where we work, live and play.
Learn more about the Zappos Family Internships here!
From day one new interns are given every opportunity to become a part of the Zappos family. Outside of the office Las Vegas offers an incredible array of activities for every type of person. Interns spend time at concerts on the strip, hiking in nearby mountains, boating on Lake Mead, eating fab meals and hanging poolside on sunny days (of which there are many). Interns are also invited to join community service activities that include beautifying hiking trails in Keen shoes, making furry friends at The Animal Foundation, helping kids in need at Goodie Two Shoes events, and more.
Our interns are placed within teams and given a manager and mentor to help them build technical skills, cultural competencies, and to coach interns on the proper execution of the Wobble. One of our core values is to pursue growth and learning so throughout their tenure interns are professionally developed, and coached to reach goals that they set with their managers early in the program. We genuinely believe that our unique culture can't strengthen and grow without new voices, so we host the intern culture showcase, where interns are asked to generate ideas on how we can scale our culture as we grow. Intern teams present to a panel of Zappos leadership, and the best ideas are implemented by the company!
Play isn't an afterthought at Zappos; it's a way of life. We'll take you downtown to experience the city lights and history of Las Vegas, maybe even zip line down Fremont Street (if you’re adventurous enough). In addition to downtown, we'll venture outside of our Las Vegas headquarters and see the real beauty Nevada has to offer. Around the office we celebrate random birthdays or anniversaries Zappos style with a parade and a whole lot of food. Be careful though, revelers caught wandering the hallways of our tech department may become the victim of one of our legendary Nerf gun fights. As an intern you are encouraged to create a little fun and weirdness in the office.
I have been working at The Zappos Family full-time
Great company culture, being on the cutting edge of innovation of how companies can operate, customer-obsessed employees
You need to be comfortable with change to like it there
Advice to Management
Communicate more often and more openly to employees
I applied online. The process took 4+ weeks. I interviewed at The Zappos Family (Las Vegas, NV) in October 2017.
I submitted a video cover letter and application, got a virtual recorded interview, then flown out to Las Vegas for the final round. It was a very fun trip and I felt it went well, though I did not get an offer. Everyone was super nice at Zappos and they seemed to have a culture that stands up to their great reputation.