Working at Thomsons Online Benefits | Glassdoor

Thomsons Online Benefits Overview

London, England (UK)
501 to 1000 employees
Company - Private
Enterprise Software & Network Solutions
$50 to $100 million (USD) per year
Thomsons Online Benefits is a SaaS provider of global employee benefits and employee engagement software. It is a wholly owned subsidiary of Mercer, a global consulting leader in advancing health, wealth and career.
Thomsons’ award-winning platform ... Read more

Mission: Change Benefits. For Good.

Company Updates

  • On the 10th November 2017, we invited our parents and others to visit us in our @thomsonsonline London office as part of Bring In Your Parents Day! See what we got up to here:

    Thomsons Bring in Your Parents Day 2017

    On the 10th November 2017, we invited our parents and others to visit us in our London office as part of Bring In Your Parents Day! Our guests had a chance to meet our colleagues, see us in action, and get a taste of what it's like to work at Thomsons!

  • Jo Bean has joined Thomsons Online Benefits as our new Head of People. Welcome to the family Jo!
    Read more about her appointment here:

    Thomsons Online Benefits appoints Joanna Bean as Head of People

    21 September - LONDON Thomsons Online Benefits, the global benefits management and employee engagement software company and a wholly owned subsidiary of Mercer, has today announced the appointment of Joanna Bean as Head of People. Joanna joins Thomsons after fifteen years at Samsung Electronics, where her most recent position was Head of Reward for UK & Ireland.

See AllSee All

Thomsons Online Benefits – Why Work For Us?


Thomsons Online Benefits is a market leader in innovative technology and consultancy services related to total reward and flexible benefit programmes.

Client companies include some of the world’s best known brands across financial service, e-commerce and business services. With offices in London, Romania, Singapore and San Francisco, the company employs in excess of 400 staff with a turnover in the region of £40M. Regularly appearing in the Sunday Times Tech 100 listing, Thomsons Online Benefits is a rapidly growing and exciting company with global ambition and can provide both a challenging and rewarding career.


Darwin is cloud-based global benefits management and employee engagement software, used by some of the world’s most innovative companies. It leads to:


Darwin provides a variety of modules to promote employee engagement by putting them at the centre of their reward experience, including:

  • An intuitive employee benefits portal, accessible via tablet, making reward comprehensible and enrolment straightforward, empowering employees.
  • Automated, personalised and targeted online communications.
  • Integrated video and text help content which de-mystify benefits.
  • Your reward brand reflected in all communications and throughout the employee experience.

Darwin gives you all the data you need for more efficient benefits spend, and better understanding of one of the largest of your business costs.

  • Darwin becomes a single source of truth for your benefits data.
  • Better return on investment for your benefits spend.
  • All benefits data is at hand, empowering you to challenge brokers and providers.
  • With dynamic Total Reward Statements, your employees understand and appreciate your benefits spend.

Darwin gives you greater accuracy and enables more streamlined benefits by:

  • Creating automated links with benefit providers, HR and payroll systems, enabling more speedy data provision.
  • Freeing up HR teams from employee queries.
  • Automating reports, freeing up time for value-adding tasks.
  • Facilitating benefits management, either locally or via shared services centres.

By creating a centralised, encrypted data hub, Darwin gives you superior control over your sensitive employee information.

  • Records of all employees’ benefits transactions can be accessed instantly.
  • A full audit trail of all benefits transactions is automatically generated.
  • The employer facing portal enables you to define how benefits data can be accessed.


In our founders’ words, this is what our values mean to us:

Being Brilliant Together

“Being Brilliant Together is Thomsons People working with each other blending our experiences, opinions and skills. We are a team that shows mutual respect, harnessing the passion of the whole to achieve so much more than we can on our own. We demonstrate our support by pulling together, working together and having fun together, recognising and celebrating our combined talents along the way”

Maximising Potential

“Maximising potential means we feel supported and empowered at work to help us achieve beyond our best and produce work for our clients that is second to none. We learn from our mistakes and recognise great talent. The sky is the limit as we push ourselves outside of our comfort zones   to realise our ambitions, seizing new opportunities, hitting our business goals and exceeding client and partner expectations”


Challenging Everything Delivering Excellence

“ Challenging the status quo helps us in our relentless pursuit of excellence and desire to build value for our clients. We are curious and have the confidence to challenge and the resilience to be challenged. We do not like to stand still and are keenly aware that the next great idea is within our grasp. No single person has all the answers and we want to understand and be understood, learning together from both our successes and our failures.”


Here at Thomsons we don’t just get the job done, we go the extra mile. We strive to achieve one extra degree in all we do because we have amazing people who do awesome things.


Our people set ambitious goals and Challenge Everything, Delivering Excellence which allows us to celebrate success together. We encourage and support them to maximise their potential to enable them to flourish.


This creates a culture which is vibrant, dynamic and something we’re enormously proud of. We take great care to make working at Thomsons a rewarding and fun career experience. Wherever we are in the world, we inspire connections and embrace inclusion as we believe everyone has a seat at the table.


As a leading online benefits provider, we are passionate about the world of benefits.

This helps up to think of new and exciting ways to engaged and reward our employees for living our values. As such we have a variety of benefits and perks to meet the needs of our diverse workforce.

Here are some examples from our extensive range of global benefits:

  • Pension Scheme
  • Life Assurance
  • Travel Insurance
  • Private Medical Cover
  • Annual Leave plus your Birthday off
  • Vitality programmes
  • Opportunities for charity, fundraising and volunteering
  • And many more!

For more local benefits please get in touch with your local recruitment team, below:

...or check out the benefits section for the location you're interested in.

Thomsons Online Benefits Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Thomsons Online Benefits CEO Stephen Read
Stephen Read
1 Rating
  • Featured Review

    Helpful (6)

    "Stephen Read - outstanding CEO"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chief Culture Architect in London, England (UK)
    Current Employee - Chief Culture Architect in London, England (UK)
    Positive Outlook
    Approves of CEO

    I have been working at Thomsons Online Benefits full-time (Less than a year)


    I wanted to be the first on Glass Door to congratulate Stephen Read three months in after taking over from me as CEO. Having worked closely with him in the 6 months before he succeeded me in the role in July, I was certain and confident that Stephen would successfully continue the work which we have carried out over the last 17 years at Thomsons, and not only continue it, but develop the business success and strategy to new higher levels of brilliance.

    I am delighted to report that my confidence in Stephen was very well placed, and he has embraced the role of CEO with the gusto, passion and PINKNESS that all Thomsons People, our clients, our partners and our new owner Mercer, would expect to see.

    It makes me incredibly proud to see him flourish and grow as each week passes. Being CEO in any business is a tough gig, and at Thomsons that is no different. Stephen dedicates a huge amount of time, giving fully of himself every day, to be the best CEO he can be. A brilliant start in your role Stephen and I know there is so much more to come!


    Sorry, I just cannot fault in any way Stephen's performance as CEO of Thomsons, he has really made an excellent start in the role.

    Advice to Management

    Don't leave it all to Stephen, being CEO can be a very lonely gig sometimes, so check in on him, see how he is, and buy him the odd beer from time to time - he is a human too :-)

See All 61 Reviews

Thomsons Online Benefits Photos

Thomsons Online Benefits photo of: Reception Area
Thomsons Online Benefits photo of: Our Singapore Thomsons People
Thomsons Online Benefits photo of: Our UK&US Thomsons People
Thomsons Online Benefits photo of: Our Cluj Thomsons People
Thomsons Online Benefits photo of: Prioritising Darwin queries
Thomsons Online Benefits photo of: Our Singapore Reception area
See All PhotosSee All

Thomsons Online Benefits Interviews



Getting an Interview

Getting an Interview




  1. Helpful (3)  

    Inside Sales Representative Interview

    Anonymous Interview Candidate in Burlingame, CA
    No Offer
    Negative Experience
    Easy Interview


    I applied through a staffing agency. I interviewed at Thomsons Online Benefits (Burlingame, CA) in July 2015.


    Spoke for about 30min with an account executive based out of California. He was nice and friendly, and told me he wanted to move forward in the process. Upon being contacted by some ladies in the British office, they asked me to join them on a "online" conference very early in the morning, which ended up not working, and we resorted to just talking on the phone through a conference call. The call went just fine, we did a role play in which I was "pretending" to be an SDR for their company. Upon finishing the role play, they said I had done an excellent job and said they'd stay in touch. Never heard back from them... super rude and unprofessional.

    Interview Questions

See All 21 Interviews

Thomsons Online Benefits Awards & Accolades

  • Profit Track 100 - 4th place, Sunday Times Fast Track, 2015
  • Best New Product or Service - Business or Professional Services (Gold winner), International Business Awards 2015, 2015
  • Best Advance in Rewards and Recognition Technology, Excellence in Technology Awards 2015, 2015
  • Most Innovative Company of the Year - in Europe (Silver winner), International Business Awards 2015, 2015
  • Gold Winner for IT Products and Services for Enterprise, Network Products Guide, 2014
See More

Work at Thomsons Online Benefits? Share Your Experiences

Thomsons Online Benefits
  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate