Working at Thorntons (Kentucky) | Glassdoor

Thorntons (Kentucky) Overview

Louisville, KY
1001 to 5000 employees
Company - Private
Convenience Stores & Truck Stops
$100 to $500 million (USD) per year

Working at Thorntons (Kentucky)

Founded by James Thornton in 1971, the company has been recognized as one of the top convenience store chains in the nation. Based in Louisville, Kentucky, Thorntons currently operates over 185 stores that provide fresh foods, high quality beverages and fuel in six states ... Read more

Mission: To be people's favorite place to stop when they are on-the-go.

Thorntons (Kentucky) Video

Provided by employer [?]


Thorntons (Kentucky) – Why Work For Us?

Our General Managers are energetic leaders who know how to motivate a dedicated team.

We go above and beyond to ensure guest satisfaction and an experience greater than all others. As a team based company, we always support and celebrate the achievements of our Team Members. We are all driven to succeed, so we do a lot of cheering. When you pay attention to the details, great things happen. 

Our Company Culture

As a family-owned, privately-held company, Thorntons strives daily to be people’s favorite place to stop when they are on the go.

Our team-based, high-performance culture is a combination of entrepreneurial spirit and a core purpose centered on our guests.

Our Core Values

Each Thorntons team member is guided by our core values:

Delight Our Guests

Thorntons provides fresh, high-quality products. We aim to keep our stores cleaner and brighter than others in the industry, with faster and friendlier service from our team members. Our guests are our top priority and we strive to exceed your expectations.

Passion for Details

Retail is detail! We are passionate about the details of our business, focusing on processes and systems to improve our offerings, service, efficiency, and effectiveness.

Restless Dissatisfaction

We are results-oriented and constantly looking for ways to improve our performance. We routinely set targets, and seek and provide feedback to make improvements for our team.

Everyone Counts

Our culture is inclusive and we treat everyone with dignity and respect. We seek out and respond quickly to suggestions and questions from our team members. All members of our leadership team are available and approachable.

Cheer for Each Other

We recognize and celebrate the accomplishments of all team members. We believe that recognition accelerates our performance and makes Thorntons a great place to work.

Have Fun

Although we take our work very seriously, we make the most of lighthearted moments and have a sense of humor about ourselves.

Thorntons Gives Back

As a family-run company, Thorntons instills family values in all that we do. 
Giving back to the communities that we're a part of is incredibly important to us.

Giving Back

As a family-operated company, Thorntons aims to instill family and community values in everything that we do. With that in mind, we aim to give back to the communities we serve.

Our Projects

We strive to make the lives of those in our community better through a variety of community service and fundraising projects. Some of our recent efforts have included:

  • Participated in multiple Habitat For Humanity home builds
  • Cleaned up the farmer’s market area of a senior center
  • Collected donations for tornado victims and donated bakery items for tornado relief workers
  • Volunteered at a local food bank
  • Volunteered with Special Olympics
  • Donated cookies to local children’s hospital
  • Participated in multiple bowl-a-thons as fundraisers for local high schools and advocacy groups
  • Raised funds for a local elementary school’s new technology center
  • Participated in 5K runs

Request Assistance

If you are part of an organization or community group, we encourage you to fill out our Giving Back application to request a donation for an event.

In addition to the application, please include information about the event and/or its benefiting organization, including any brochures or informational materials.

Submit your completed form and supplemental information to:

Thorntons Inc. 
Attn: Giving Back Department 
10101 Linn Station Road, Suite 200
Louisville, KY 40223
Download Sponsorships & Donations Form

We encourage community organizations to submit donation requests in writing at least 6-8 weeks prior to the event to allow for proper review.

Be an Owner

Eligible Team Members will also become owners thanks to our ESOP (Employee Stock Ownership Plan). *Eligibility requirements: must be over 21 years old and employed for a minimum of one year with at least 1,000 hours of service. 


  • 401K with dollar-for-dollar match and up to 4% company stock
  • Tuition reimbursement
  • Bonus Potential
  • Paid vacation, sick, and bereavement days
  • Medical, dental and life insurance benefits

Thorntons (Kentucky) Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Matt Thornton
72 Ratings
  • "CSR"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Louisville, KY
    Former Employee - Customer Service Representative in Louisville, KY
    Positive Outlook
    Approves of CEO

    I worked at Thorntons (Kentucky) full-time (More than a year)


    Friendly, loved working with public


    No cons working for Thorntons

    Advice to Management

    Keep up the good job. You have a great business. I loved working there.

See All 105 Reviews

Thorntons (Kentucky) Photos

Thorntons (Kentucky) photo of: Family
Thorntons (Kentucky) photo of: GSR
Thorntons (Kentucky) photo of: General Manager
Thorntons (Kentucky) photo of: Food Service Manager
See All PhotosSee All

Thorntons (Kentucky) Interviews



Getting an Interview

Getting an Interview





    Cashier Interview

    Anonymous Employee in Indianapolis, IN
    Accepted Offer
    Positive Experience
    Average Interview


    I applied through an employee referral. The process took 3 weeks. I interviewed at Thorntons (Kentucky) (Indianapolis, IN) in March 2016.


    i had my first interview on the 18th of march didnt get hired until april 12th it was a very long process to go through just to become a cashier / csr my interviewers were very friendly and helpful

    Interview Questions

    • how long do you expect to work here   2 Answers


    stay nice and friendly it will help you get through the day

See All 15 Interviews

Thorntons (Kentucky) Awards & Accolades

  • 2011 Convenience Store Chain of Year., Convenience Store Decisions, 2011
  • 2010 Top Places to Work, Louisville Courier - Journal, 2010
  • America's Largest Private Companies, Forbes, 2008
See More

Work at Thorntons (Kentucky)? Share Your Experiences

Thorntons (Kentucky)
  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate