Mission: To be people's favorite place to stop when they are on-the-go.
We go above and beyond to ensure guest satisfaction and an experience greater than all others. As a team based company, we always support and celebrate the achievements of our Team Members. We are all driven to succeed, so we do a lot of cheering. When you pay attention to the details, great things happen.
As a family-owned, privately-held company, Thorntons strives daily to be people’s favorite place to stop when they are on the go.
Our team-based, high-performance culture is a combination of entrepreneurial spirit and a core purpose centered on our guests.
Each Thorntons team member is guided by our core values:
Thorntons provides fresh, high-quality products. We aim to keep our stores cleaner and brighter than others in the industry, with faster and friendlier service from our team members. Our guests are our top priority and we strive to exceed your expectations.
Retail is detail! We are passionate about the details of our business, focusing on processes and systems to improve our offerings, service, efficiency, and effectiveness.
We are results-oriented and constantly looking for ways to improve our performance. We routinely set targets, and seek and provide feedback to make improvements for our team.
Our culture is inclusive and we treat everyone with dignity and respect. We seek out and respond quickly to suggestions and questions from our team members. All members of our leadership team are available and approachable.
We recognize and celebrate the accomplishments of all team members. We believe that recognition accelerates our performance and makes Thorntons a great place to work.
Although we take our work very seriously, we make the most of lighthearted moments and have a sense of humor about ourselves.
As a family-run company, Thorntons instills family values in all that we do.
Giving back to the communities that we're a part of is incredibly important to us.
As a family-operated company, Thorntons aims to instill family and community values in everything that we do. With that in mind, we aim to give back to the communities we serve.
We strive to make the lives of those in our community better through a variety of community service and fundraising projects. Some of our recent efforts have included:
If you are part of an organization or community group, we encourage you to fill out our Giving Back application to request a donation for an event.
In addition to the application, please include information about the event and/or its benefiting organization, including any brochures or informational materials.
Submit your completed form and supplemental information to:
Attn: Giving Back Department
10101 Linn Station Road, Suite 200
Louisville, KY 40223
Download Sponsorships & Donations Form
We encourage community organizations to submit donation requests in writing at least 6-8 weeks prior to the event to allow for proper review.
Eligible Team Members will also become owners thanks to our ESOP (Employee Stock Ownership Plan). *Eligibility requirements: must be over 21 years old and employed for a minimum of one year with at least 1,000 hours of service.
I worked at Thorntons (Kentucky) full-time (More than a year)
Friendly, loved working with public
No cons working for Thorntons
Advice to Management
Keep up the good job. You have a great business. I loved working there.
I applied through an employee referral. The process took 3 weeks. I interviewed at Thorntons (Kentucky) (Indianapolis, IN) in March 2016.
i had my first interview on the 18th of march didnt get hired until april 12th it was a very long process to go through just to become a cashier / csr my interviewers were very friendly and helpful
stay nice and friendly it will help you get through the day