Working at Thumbtack | Glassdoor

Thumbtack Overview

San Francisco, CA
501 to 1000 employees
2009
Company - Private
Internet
Unknown / Non-Applicable
When you need to hire someone — a landscaper, a DJ, anyone — Thumbtack finds them for you for free.

Thumbtack connects millions of people with local professionals for their projects. With almost 1,000 different services to choose from ... Read more

Mission: To help everyone do life's work with joy and purpose.


Glassdoor Awards

Best Places to Work: 2017 (#50), 2016 (#22)

Top CEOs: 2016 (#23)

Company Updates

  • We’re proud to announce our partnership with National Domestic Workers Alliance to bring portable benefits to house cleaners: paid time off, health insurance and more. Learn more here: http://glassdoor.com/slink.htm?key=vMalP

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Thumbtack – Why Work For Us?


Life takes work. Every meaningful moment — buying a home, getting married, growing a family — comes with a pile of tasks.

Our mission is to help everyone do life’s work with joy and purpose.

Thumbtack has changed the way millions of people find and hire local service pros to do projects big and small. Along the way, we’ve made it possible for those pros to build a career on their own terms.

Our technology enhances human talent, rather than just replacing it. It makes it possible for people to create the lives they want, project by project.

But we’re just getting started. We have the opportunity to capture the massive local services market and rebuild the path to economic opportunity for skilled workers all over the country. To do that, we need you.

Learn more about life at Thumbtack. Join us to create a new way to do life’s work.

Sander Daniels

Co-founder, Thumbtack

The chance to build a generational, transformative company doesn’t come along every day. As a Thumbtack engineer, you’ll be a critical part of a talented team that’s changing the landscape of local services.

We aren’t just building a marketplace. Our goal is to build a product that’s central to people’s lives and livelihoods.Join us and make your mark.

Meet your future coworkers >

See all engineering opportunities at Thumbtack >

At Thumbtack, four core values guide everything we do:

  • We’re passionate about knowing our customers and pros. Our goal is to help them reach theirs.
  • We solve challenges by reasoning from first principles. What worked in the past isn’t the only way forward.
  • We make each other better through collaboration, support and honest feedback.
  • We go — we get things done. Just like our customers and pros.

 In 2014 we opened an office in Salt Lake City to provide best-in-class support experiences for professionals and customers on Thumbtack, and ever since then Thumbtack Salt Lake has experienced a rapid growth in reach and responsibility. No longer solely focused on support, Thumbtackers in Salt Lake City fill roles in sourcing, operations, sales and account management, pro success, marketplace trust and safety, analytics, customer experience, and business applications development. 


See opportunities in Salt Lake City.

Thumbtack Reviews

4.4
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Thumbtack CEO Marco Zappacosta
Marco Zappacosta
163 Ratings
  • "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time (Less than a year)

    Pros

    Exciting place to work alongside super smart and interesting people. Also, the food really is as good as everyone says.

    Cons

    Hard to think of any.

    Advice to Management

    Focus on creating a cohesive Thumbtack brand both through marketing and in the product.

See All 220 Reviews

Thumbtack Photos

Thumbtack photo of: Life at Thumbtack
Thumbtack photo of: Life at Thumbtack
Thumbtack photo of: Life at Thumbtack
Thumbtack photo of: Life at Thumbtack
Thumbtack photo of: Life at Thumbtack
Thumbtack photo of: Life at Thumbtack
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Thumbtack Interviews

Experience

Experience
48%
17%
35%

Getting an Interview

Getting an Interview
57%
19%
19%
2
2
1

Difficulty

3.1
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Associate Category Manager Interview

    Anonymous Interview Candidate in San Francisco, CA
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Thumbtack (San Francisco, CA) in August 2018.

    Interview

    I applied to this job through Glassdoor, but they called it "Product Strategy & Ops Associate" when I applied.

    The interview process was long, but it was by far one of the smoothest interview process I've been through thanks to the recruiting team there.

    Here were the steps I went though:
    1. Phone call with HR.
    2. Phone call with hiring manager.
    3. Presentation/exercise of reviewing quantitative and qualitative data and making product recommendations.
    4. 3-hour on-site interview.
    5. Final phone call with the hiring manager. (I didn't get to this part)

    The presentation was interesting, I liked the topic and that told me I would have liked the job if I had gotten it. The way they structured it was very confusing though. They used a handful of internal metrics and gave vague definitions, even after I probed. Also, Thumbtack's platform has been through a number of changes in the past few years. But the assignment provided data and screen-shots from 2016, and I was to give product recommendations. But what if the solutions to these 2016 problems were fixed in 2018's version of Thumbtack? Was I supposed to suggest 2018's product implementations and pretend I didn't know they were in use (which is what I did for about half of it)? Was I to ignore 2018's solutions and provide newer ones? It was just a mess, and they should update the assignment. It almost hurts you if you are familiar with their product. It could be so much better. They said the assignment should take me 4 hours, but I'll admit I spent like 2 full days on it. If I had the time, why not?

    The on-site interview was long (3-hours), but actually very efficient. It wasn't just asking behavioral questions, but broken down into three hour-long sessions: presenting my assignment, user testing focus group exercise, and a case study. It didn't feel like 3 hours. All of this I was extremely prepared for because the recruiting team told me everything I needed to know to prepare a week before coming in. But the interviewers could have been more engaged. Some were eating lunch while speaking to me, some seemed 'too cool' to be acting in the "mock focus group". And I hate vague questions in interviews--if you know what you want me to answer, just ask me straight up and I'll get it 'right' or 'wrong'. This all might be nitpicking, but if they strive for perfection this is what I have to offer.

    During the on-site, there's a lot of questions on pricing, user empathy, product management-driven suggestions. Remember this role is a category manager, so it's about fixing specific categories Thumbtack has (like home, or pets) and also making things work all together as a full platform. Through the assignments and questions you have to think of the users, the pros, the specific category, the whole platform, and Thumbtack as a business.

    I was disappointed I didn't get it, especially having gone through 4 of 5 steps in the process. And especially especially because of the free lunches cooked in-office every single day. I arrived around lunch time and it looked delicious.

    What I liked about the team was the work they did. I felt pretty excited about the opportunity to do that type of work at a large tech company. Also, the team's diversity in terms of races and ages was strong. Overall, the people were nice, and I was able to see myself working comfortably with most of them.

    What I didn't like about the team was they claim to want people of diverse professional backgrounds, and maybe that's true for the larger team, but of the 5 people I met and the 1 person who ended up getting the job over me, all of them came from business analyst or consulting positions. I was also supposed to meet 6 people, but 1 wasn't able to make it. Which would've been fine if that person wasn't potentially the exact person I'd be reporting to if I had got the job. They also didn't know what the exact role was they were hiring for (they needed a category manager, but didn't know what category they would be assigned to). That was a slightly strange part of the experience for a candidate.

    Again, the recruiting team was so helpful and quick to respond. One of the best recruiting teams I've ever worked with. They had really robust feedback after nearly every step of the process (mostly after I submitted my assignment and after my on-site interview). Except they gave me a shirt at the end of my interview that had Thumbtack's logo and they assumed my size, so it's way too small, and why would I want a shirt of a company who didn't hire me anyway lol. Also, I was told in an email on a Friday they made a decision, so they set up a call with me on Monday to tell me the decision... Perfect way to ruin a weekend with overthinking.

    Interview Questions

    • How would x metric affect y?
      How would you fix a problem specific to one category without affecting other categories?
      A ton of questions on pricing, so brush up on marketplace pricing and how Thumbtack makes money.   Answer Question
See All 238 Interviews

Thumbtack Awards & Accolades

  • The World’s Most Innovative Companies (#23), Fast Company, 2018
  • The World’s Most Innovative Companies for Data Science (#2), Fast Company, 2018
  • Best Workplaces in Technology (#12), Fortune, 2018
  • Best Medium Workplaces (#55), Fortune, 2018
  • Best Places to Work in the Bay Area (#2), Fortune, 2018
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Pledges & Certifications

Diversity Commitment

Has programs that support a diverse and inclusive workforce

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