I have been working at Time Customer Service full-time (More than 10 years)
Departments offer quite a bit of flexibility which is very nice. Good benefits although there are a lot that only benefit parent company employees. There are a lot of long term and knowledgeable employees still around although a lot more of them were sacrificed to provide jobs for those out of the country. Work is interesting and can at times be rewarding.
Half of the employees are now in India. Clients complain about our antiquated technology on a daily basis. We are one day going to lose our place to our competition because of this. But the main con is that certain department managers don't value their teams or employees. They don't foster team work or positive relations. They are all about making irresponsible, useless and unpopular decisions and don't value the thoughts and ideas of the longer termed staff or clients. These unfavorable and useless decisions cause dissatisfied clients and employees. There is poor communication from the department manager who does not foster team work. unity or support yet whom gleefully takes credit for any small, rare department successes.
TCS needs to put more into creating #1-satisfactory environments for clients, (perhaps by assigning more dedicated resources) #2-rewarding environment for its employees (by showing that they are valued and appreciated by more ways than insignificant cookie days and ice cream socials -- such as how about listening, fostering and giving credit to some of their good ideas and decisions that have or could have a positive impact to the department/company?) and #3 an updated, efficient system which can offer up to date technology and real time data and results. Or else TCS will continue going down the long, spiraling path to it's own unavoidable demise.
Advice to Management
Dedicate more resources to each individual client/publisher group.
Foster team work and reward employees (with things other than silly stuffed animals and meaningless award nominations)
And by all means, get with the times on technology!!!
I applied through a staffing agency. The process took 1 day. I interviewed at Time Customer Service (Tampa, FL) in November 2016.
I spoke with the supervisor and he told me the job description. He lied about not having any days off with work since they are busy on the hoildays. You see bunch of days off or half days less then a month working with no make up days or overtime. He hired me on the spot
Let us know if we're missing any workplace or industry recognition –