Working at Time Warner Cable | Glassdoor

Time Warner Cable Overview

New York, NY
10000+ employees
Spectrum
1989
Company - Public (TWC)
Telecommunications
$10+ billion (USD) per year
Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting 15 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice ... Read more

Company Updates

  • Time Warner Cable, Charter Communications, and Brighthouse Networks are now Spectrum! Please follow the Spectrum page and visit the new careers site for updates and opportunities: http://glassdoor.com/slink.htm?key=vQChi

  • We are committed to providing veterans with a workplace that appreciates their skills and experiences. Hear one veteran’s story of hope and success: http://glassdoor.com/slink.htm?key=vIZm3

    Homeless Veteran Finds Hope At TWC

    Time Warner Cable is proud of its military veterans. From our Vet Net employee network to our comprehensive military leave policy for reservists and active duty, TWC celebrates the contributions these employees make to our country and our company. In fact, military veterans make up just over 8 percent of TWC's workforce.

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Time Warner Cable – Why Work For Us?


Time Warner Cable is now part of Spectrum. For continued updates, we encourage you to follow Spectrum. 


Spectrum Glassdoor Page

Time Warner Cable Reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Time Warner Cable Chairman & CEO Robert D. Marcus
Robert D. Marcus
825 Ratings
  • Helpful (1)

    "Was great before Spectrum came in."

    StarStarStarStarStar
    Former Employee - Sales Supervisor in Albany, NY
    Former Employee - Sales Supervisor in Albany, NY
    Disapproves of CEO

    I worked at Time Warner Cable full-time (More than 3 years)

    Pros

    Great work environment and people who cared.

    Cons

    Spectrum came in a removed many things that helped keep reps in a good mood.

See All 3,245 Reviews

Time Warner Cable Photos

Time Warner Cable photo of: Time Warner Cable offices in New York, at The Time Warner Center. (Photo attributed to - licensed under the CCL Attribution-ShareAlike 3.0 & GFDL, version 1.2)
Time Warner Cable photo of: Time Warner Cable
Time Warner Cable photo of: Fall
Time Warner Cable photo of: Second Harvest Food Bank
Time Warner Cable photo of: Professional Sales Executive
Time Warner Cable photo of: won a prize at work
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Time Warner Cable Interviews

Experience

Experience
66%
19%
14%

Getting an Interview

Getting an Interview
67%
10%
8%
8
2
1
1

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Employee in Austin, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Time Warner Cable (Austin, TX).

    Interview

    You usually need to apply online and take part in a few tests. You will then be contacted for an interview. Oftentimes, they host hiring events right on site. They are always needing more representatives so it is highly likely that you may be hired in a speedy manner. If you have creative strategies to customer service, be sure to share this. They are mostly interested in how you speak, what you're like, as they imagine the customer's experience with you if hired.

    Interview Questions

    • How would you handle an agitated customer during the first minute of the call?   5 Answers

    Negotiation

    There really wasn't a negotiation process but the offer was sufficient.

See All 818 Interviews

Time Warner Cable Awards & Accolades

  • Fortune 500, Fortune, 2015
  • 25 Noteworthy Companies, DiversityInc, 2012
  • America's Top Corporations for Multicultural Business Opportunities, DiversityBusiness.com, 2012
  • Northeast Ohio's Best Places to Work, North Coast 99, 2011
  • Top 50 Companies for Diversity - #23, DiversityInc, 2010
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