I worked at Time Warner Cable full-time (Less than a year)
Good commission structure and decent training , if you want to make between 3-4 thousand a month it is very doable, but it comes after a few weeks of being on the phones
As you would expect at a call center they have metrics they measure you by , there is a bit of micromanaging especially if your unlucky and have a supervisor who is very is very detail oriented , seeing the company from the inside you start to realize that the customers of the company ultimately suffer greatly although most employees are very happy in their positions , the way that the company structures how they deal with clients makes you wonder why they even have that many to bein with
Advice to Management
Management is pretty good from what I've seen there are just certain ones who aren't very good at managing but it's more of an individual basis not so much the entire group
I applied through other source. The process took 4 days. I interviewed at Time Warner Cable (Akron, OH).
I went to a hiring a event they were having and overall the process took an hour. I was one of the last people to be interviewed and got past the first interview no problem. The second interview was with the manager and he just basically asked general questions mainly pertaining to my experience in sales.