Working at Time Warner Cable | Glassdoor

Time Warner Cable is now known as Spectrum. For up to date information and jobs, please see the Spectrum [1500006] profile.

Time Warner Cable Overview

New York, NY
10000+ employees
Spectrum
1989
Company - Public (TWC)
Telecommunications
$10+ billion (USD) per year
Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting 15 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice ... Read more

Company Updates

  • Time Warner Cable, Charter Communications, and Brighthouse Networks are now Spectrum! Please follow the Spectrum page and visit the new careers site for updates and opportunities: http://glassdoor.com/slink.htm?key=vQChi

  • We are committed to providing veterans with a workplace that appreciates their skills and experiences. Hear one veteran’s story of hope and success: http://glassdoor.com/slink.htm?key=vIZm3

    Homeless Veteran Finds Hope At TWC

    Time Warner Cable is proud of its military veterans. From our Vet Net employee network to our comprehensive military leave policy for reservists and active duty, TWC celebrates the contributions these employees make to our country and our company. In fact, military veterans make up just over 8 percent of TWC's workforce.

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Time Warner Cable – Why Work For Us?


Careers with Time Warner Cable​​

A career with Time Warner Cable gives you the opportunity to feed your passion and foster personal growth. All while helping our customers take control of their lives through services that are simple and easy. They are free to watch their favorite TV shows whenever they want to watch them. Free to upload, download and do everything in between on the Internet. Free to get content wherever and whenever they are on the go. And this freedom works for you too, as you strive to attain your own personal career goals. All it will take is your enthusiasm - and a company like Time Warner Cable.​​​

​​Benefits​​

We Believe Every Employee Should Be Rewarded Fairly for a Job Well Done.

At Time Warner Cable, we're unified and inspired by a common sense of purpose and identity. Just as we believe in giving our customers control and choice beyond what they've ever expected from a cable company - we offer our employees a flexible, competitive benefits program designed to meet a variety of needs.

Healthcare coverage for employees and dependents consists of medical, prescription, vision and dental. In addition, we provide an employee assistance program for you and your family members for confidential counseling and referrals.

Income protection is provided through our short- and long-term disability programs. We provide life coverage for you and the opportunity to buy coverage for your dependents. Retirement programs include a 401(k) plan and a pension plan.

An adoption benefit is available which may reimburse some of the expenses related to adoption. Educational assistance reimburses the costs of approved coursework, and a flexible spending account may be used for healthcare or daycare expenses with before-tax dollars.

Time Warner Cable offers a comprehensive Paid Time Off program that provides for paid vacation and sick leave, as well as paid holidays/personal days.​​​

​​

​​​​Diversity & Inclusion Mission​​

Communications Vehicle for Diversity Discussions

Diversity Council members work to identify relevant communications to deliver impactful messages that will help enhance companywide awareness and understanding of the diversity initiative.

Strategic Resource to TWC’s Senior Leadership

Diversity Council members work in partnership with Diversity Senior Advisors, to refine ideas generated by employees and develop them into business proposals around TWC strategy for submission to senior leadership.

Governance for Local Diversity Councils and Networks:

Diversity Council members work in local teams and in partnership with RVPs of HR to establish local diversity resource networks, in support of open dialogue and discussion, and pursue diversity oriented initiatives.

Corporate Diversity Councils

Time Warner Cable’s Chairman and CEO Glenn Britt leads the Executive Inclusion Council. The Executive Inclusion Council works in partnership with the local Diversity Councils to support Time Warner Cable’s diversity initiatives.

Mentorship Program

The TWC Mentorship Program provides employees with the opportunity to build skills, knowledge, and achieve development goals, while providing the opportunity for the mentor to further enhance his/her skill set as a coach and adviser. Other benefits of a mentorship program include:

  • ​​Supports succession planning
  • Facilitates inclusion
  • Enhances loyalty and retention
  • Improves employee satisfaction
  • Increases visibility of talent
  • Breaks down organizational silos
  • Provides opportunity for mentors to enhance skill sets as coaches and advisers
  • Employee Networks​​

Time Warner Cable offers a variety of employee networks. These networks help our employees grow personally and professionally which contributes to the success of our company and the communities we serve.

  • ​​Black Business Employee Network
  • Caregivers
  • Go Green
  • Health & Wellness Network
  • Hispanic Women’s Network
  • Hola TWC
  • Out @ TWC
  • TWC-Able
  • The Women’s Collective
  • The Women’s Network
  • Women in Technology
  • Women Installers
  • Women Leaders
  • VetNet​​

Recruitment & Hiring

To compete in today’s diverse marketplace, we must attract, develop and retain the best talent from among the broadest range of people, backgrounds and perspectives. We are building an inclusive workplace and a corporate culture that draws on the greatest range of our people — and we are committed to building our reputation as an employer of choice.

Supplier Diversity

It is a priority for TWC decision makers to consider Minority and Women Business Enterprises (MWBE) whenever possible and MWBE spend is measured each quarter at all local and corporate levels. MWBE suppliers can register with TWC at www.twcablesupplierdiversity.com. This same web site can be used to obtain a list of local MWBE suppliers.

Equal Opportunity Statement

Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform; without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

​​Community Programs​​

Customer service and service to our communities go hand in hand at Time Warner Cable. Corporate responsibility is woven into the fabric of who we are and what we do. Throughout our history we have demonstrated that commitment with sponsored events, educational programs and charitable donations all focused on strengthening the communities where we operate. Each year we donate several million dollars directly to nonprofit organizations. Greater still are the tens of millions of dollars more of in-kind contributions we provide through the production and distribution of public service announcements, free cable and high speed broadband connections to schools, and employee volunteer activities.

​​Time Warner Cable and the Environment​​

At Time Warner Cable, we're committed to decreasing our business impact on the environment. Our efforts are focused on fleet management, paperless operations such as our eCommerce site, power usage and recycling. In addition, we are using the U.S. Green Building Council's Leadership in Energy and Environmental Design (LEED) sustainability rating system as a standard protocol for all facility construction projects. We are currently seeking LEED Certification at the Silver Level or better for five separate projects across the country.

​​Connect A Million Minds​​

Time Warner Cable's Connect a Million Minds (CAMM) is a five-year, $100 million philanthropic initiative to address America's declining proficiency in science, technology, engineering and math (STEM), which puts our children at risk of not competing successfully in a global economy. CAMM leverages TWC assets across television and the Internet to drive awareness of this critical issue and provide simple and easy ways for parents and kids to get involved in their own communities. Lets keep connecting!​​​

​​

​​​As a Veteran or active Military service person, you've worked hard to succeed in your mission. You've sacrificed your time, developed your skills, and worked hard here in the US and abroad to make this world better. Now it's time to Welcome Home Heroes - to Time Warner Cable and the great careers we provide. We look for talented individuals with military backgrounds and offer some great benefits for all of our employees.​​

​​Our VetNet employee network helps to make the transition to Time Warner Cable a smooth one. Comprised of Veterans, spouses, and supporters, the groups work internally to support employees and externally to serve the community.​​​

Time Warner Cable Reviews

3.3
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Time Warner Cable Chairman & CEO Robert D. Marcus
Robert D. Marcus
814 Ratings
  • Helpful (4)

    "Bitter Sweet"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Austin, TX
    Former Employee - Customer Care Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time (More than a year)

    Pros

    The training time was great. Investing in this area is necessary for the high volume of calls. The earning potential was astounding and most of the supporting supervisors are a pleasure to work with.

    Cons

    This is, no doubt, one of the highest stress environments to work in a customer service position, yet there is no automatic 2-minute break in between calls. Many customers are calling in with serious concerns and are angry. This happens all day, every day. It seemed to me that our psychological or emotional well-being was not valued for the extremely urgent work we do.

    Advice to Management

    Keep investing in training, add more achievable incentives more often, and add in a automatic break between calls, even if it is just one minute. It's hard to recommend this job to a friend when there is no one advocating for employee's well-being.

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Time Warner Cable Photos

Time Warner Cable photo of: Time Warner Cable offices in New York, at The Time Warner Center. (Photo attributed to - licensed under the CCL Attribution-ShareAlike 3.0 & GFDL, version 1.2)
Time Warner Cable photo of: Fall
Time Warner Cable photo of: Second Harvest Food Bank
Time Warner Cable photo of: Professional Sales Executive
Time Warner Cable photo of: won a prize at work
Time Warner Cable photo of: Time warner cable
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Time Warner Cable Interviews

Experience

Experience
66%
19%
14%

Getting an Interview

Getting an Interview
66%
10%
8%
8
2
1
1

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Service Representative Interview

    Anonymous Employee in Austin, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Time Warner Cable (Austin, TX).

    Interview

    You usually need to apply online and take part in a few tests. You will then be contacted for an interview. Oftentimes, they host hiring events right on site. They are always needing more representatives so it is highly likely that you may be hired in a speedy manner. If you have creative strategies to customer service, be sure to share this. They are mostly interested in how you speak, what you're like, as they imagine the customer's experience with you if hired.

    Interview Questions

    • How would you handle an agitated customer during the first minute of the call?   1 Answer

    Negotiation

    There really wasn't a negotiation process but the offer was sufficient.

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Time Warner Cable Awards & Accolades

  • Fortune 500, Fortune, 2015
  • 25 Noteworthy Companies, DiversityInc, 2012
  • America's Top Corporations for Multicultural Business Opportunities, DiversityBusiness.com, 2012
  • Northeast Ohio's Best Places to Work, North Coast 99, 2011
  • Top 50 Companies for Diversity - #23, DiversityInc, 2010
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