Working at TitleMax | Glassdoor

TitleMax Overview

Savannah, GA
5001 to 10000 employees
Company - Private
Unknown / Non-Applicable
Alabama Title Loans, Fast Payday Loans, RPM Lenders
We Help People. It's what our business was built on and it's what we do every day. We strive to create new and better opportunities for our customers, our team members, and our communities by delivering outstanding services, continuous ... Read more

Mission: Our mission is to provide financial products to people without access to traditional credit through our operating brands, TitleMax, TitleBucks, and InstaLoan. Through our brands, the Company offers products at competitive rates.

-Excellence in service ... Read more

TitleMax Reviews

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Recommend to a friend
Approve of CEO
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Tracy Young
313 Ratings
  • "Opportunity Based Company"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DDO in Phoenix, AZ
    Current Employee - DDO in Phoenix, AZ
    Positive Outlook
    Approves of CEO

    I have been working at TitleMax full-time (More than a year)


    Highest Standard of Excellence in Service that I’ve seen. Compensation Structure that allows you to truly set financial goals and accomplish them. Performance based, meaning that you’re not waiting in line behind unproductive, “entitled” players that have been there longer than you. Strong Wholistic Leadership Team. Provide a much needed service at very competitive rates. TitleMax will continue to attract the very best talent because of their growth mindset and commitment.


    I’ve read through many of the responses pros and cons. I can’t speak for those folks, but will say that this is not for everyone. One con would be the reviews on this website. Most of the negative reviews about the leadership are either outdated, or came from individuals that didn’t get close enough to those leaders to understand their hearts and passion for people and desire to see them have a real win in their life. I’ve witnessed character in action from the folks at the highest levels. If there are character flaws in local or lesser positions, it’s just a matter of time for it to get resolved. There are only cons if you have a fixed vs. growth mindset or somehow don’t understand the need that this service fills in our communities. This place just doesn’t cater to the average or complacent employee, but any growth environment wouldn’t. If you have excelled at other companies you will thrive here, if you haven’t, it will probably be the same here. The demands are high on service, greeting customers, interacting with them, interacting with your teams, encouraging their growth both personally and professionally, it takes a lot of mental energy to be purposeful with these things. If you like a more relaxed, transactional environment, punch in and punch out type environment, a “have a nice day” environment then I would not apply. If you have an entrepreneurial spirit and love Growth and being compensated “ongoing” for that growth then this will be for you. I can’t disagree that this company has high expectations, but they also have great systems, support and leadership that allow high performers to have a great work/life balance and create a greater quality of life through profit sharing. To thrive here, you will be stretched and coached to become the best version of you that you can become. And that is just not for everyone.

    Advice to Management

    Continue to hire the very best talent. Continue to develop internally and promote from within. Continue to keep a growth Mindset so that I can feel more secure working for a company that has the very best people providing the very best service.

See All 591 Reviews

TitleMax Photos

TitleMax photo of: We have so much fun!!!
TitleMax photo of: National Hiring Day
TitleMax photo of: National Hiring Day
TitleMax photo of: National Hiring Day
TitleMax photo of: National Hiring Day
TitleMax photo of: National Hiring Day
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TitleMax Interviews



Getting an Interview

Getting an Interview




  1. Helpful (1)  

    Contract Graphic Designer Interview

    Anonymous Interview Candidate in Savannah, GA
    No Offer
    Negative Experience
    Difficult Interview


    I applied online. The process took 3 days. I interviewed at TitleMax (Savannah, GA) in January 2011.


    The interview process took 3 days... although there was no actual interview but yet their human resources just wasting my time. On Monday, I received a call to set up a phone interview for the next day. I was told it would take about 15-20 minutes of my time so I set it up for the next day at 11 am. I was prepared with my resume and the company website and job description pulled up on my computer and was awaiting the 11 appt. for my interview. 11 am came and went and about 40 minutes later I received a call that I did not answer and the girl was apologetic and explained that she was caught in a meeting (didn't sound to truthful but I gave her the benefit of the doubt) and to please call her back at my earliest convenience. So, that afternoon, I called to reschedule.

    She rescheduled the interview for 9:30 the next day and the next day 9:30 came and went. I did not hear from her until late that afternoon (around 3 pm) and there was no apology and no explanation for missing the appointment this time. She acted like nothing was wrong and that we did not have an appt. that morning and that she just needed 15-20 minutes of my time, to call her at my earliest convenience. So after wasting 15-20 of my time and then some over the course of two days I decided I did not need to work for a company such as this. I don't care how bad I need a job I will not accept someone treating me as if my time does not matter... especially after the second time that this happened. I did not call her back and decided to post this instead of wasting my time and breath with her. I hope someone else finds this useful and that my time here was better spent.

See All 122 Interviews

TitleMax Awards & Accolades

  • 2019 Military Friendly Employer, Military Friendly, 2019
  • HLPA 2019 America's Best Places To Work for Hispanics / Latinos, Hispanic/Latino Professionals Association, 2019

Pledges & Certifications

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

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