Working at Tom James Company | Glassdoor

Tom James Company Overview

Franklin, TN
1001 to 5000 employees
Company - Private
Department, Clothing, & Shoe Stores
$100 to $500 million (USD) per year

Working at Tom James Company

Tom James Company was founded in 1966. Over 50+ years we have grown from a single store to more than 105 locations on 4 continents, 3500 employees and more than $500 Million in sales.

We are a direct selling company. Our sales force consists of highly ... Read more

Mission: We build people, and people build our business.

Company Updates

  • Just returned from our Semi-Annual International Owners' Conference in Marco Island, Florida, where we celebrated a record number of sales professionals, our #2 company sales performance in June, and got down to business setting new goals, getting lots of training and spending great quality time with our Tom James family!

    We're looking for high character, coachable people with clear goals and work ethic to join our company in markets throughout the US, Canada, United Kingdom and Australia!

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Tom James Company – Why Work For Us?

Training Session - TJ meeting

About Tom James    

Tom James was founded in 1966 on the premise that busy professionals desire quality products and expert service, but lack the time to go out and find either for themselves.    

For 51 years we have steadily grown from a mere concept with 4 sales professionals to the world’s leading manufacturer and distributor of custom tailored clothing. Our emphasis is on building people who have the character, skills and resources to achieve extraordinary results. Our product happens to be clothing; our business is all about sales excellence.   

Over the years, our sales success has allowed us to invest in our business to create several distinct advantages for our people:   

Vertical Integration: Tom James has been able to acquire 14 manufacturing partners and effectively control the entire product lifecycle from weaving our own fabrics to manufacturing the garments to servicing and delivering to the customer. Not only do we manufacture for ourselves, but many of the worlds top clothing labels rely on fabrics and manufacturing from our facilities.   

Customization: A custom product cannot be replicated. No other company has been able to balance the ability to sell, manufacture and deliver such a huge volume of individually customized garments. Our position in the marketplace is unique and difficult to imitate.    Value: We are able to offer more value on a custom garment than our competitors offer on readymade items. We also have one of the widest price ranges of anyone in the industry, which increases the prospect pool for our sales professionals dramatically.    

Ownership Model: Employee ownership is critical to our retention of both sales professionals and clients. Our clients prefer to deal with a single representative for a very long time. Therefore our opportunity is designed to allow quality sales professionals to build significant wealth, leadership opportunities and income.   Principle-Based 

Leadership: Tom James has been in business 51 years, and we have set all-time company records every year for the last 6 years. We have been profitable every year since our first audit statement in 1978, a feat that is extremely rare in any industry. A significant aspect of our leadership culture is a focus on principles rather than techniques, fads, emotions or other short-term fixes.    

Take a moment to study our opportunity in more detail. You’ll find a surprisingly uplifting culture with a phenomenal long-term opportunity, filled with vibrant, positive, goal-driven, character-oriented people to build alongside.

Oxxford Clothes photograph

About Our Opportunity  

Tom James Company was founded in 1966.  Over 50+ years we have grown from a single store to more than 105 locations on 4 continents, 3500 employees and more than $500 Million in sales.
We are a direct selling company. Our sales force consists of highly motivated, service-minded and leadership-oriented sales professionals. By finding and developing long-term, loyal customers, our people build fantastic lifestyles to support their personal and professional goals. These customers are highly successful, busy professionals who demand convenience, quality and excellent service.We provide the training, opportunity and product to build a significant income through sales and leadership while establishing a strong net worth through our employee ownership and 401(k)/Profit Sharing programs. Our product is custom clothing. We are vertically integrated, allowing us to provide unmatched quality dollar-to-dollar than our customers find anywhere else.

SALES – To provide unlimited income potential, we have a 100% commission opportunity. To provide financial security in the early years of building your business, we have a generous training assistance pay plan for the first two years. Our 1st year partners typically earn around $50,000 and grow from there to wherever they want to go. 75% of our sales representatives with 3+ years tenure earn $75,000+ and 50% earn over $100,000.

The significant increase in income each year stems from the clientele building opportunity. As more and more of your business each year comes from established, satisfied customers, you are able to increasingly work a referral-based business and comfortably grow your income to the lifestyle you desire.

LEADERSHIP – Once you reach $315,000 in annual sales volume, you are eligible to hire. You are promoted in leadership responsibility according to your team sales performance, and can hire and develop as many people as you want—provided you get good results with your team! There are no politics or games at Tom James, just merit-based opportunity for people who demonstrate the ability to build. 

Leadership income consists of pay-per-production on team members as well as a bonus plan on overall team profitability. Entry level leaders will typically earn an additional $12,000 - $15,000 in leadership pay on top of sales income, and more established leaders consistently earn $40,000, $50,000, $60,000 and beyond. Just like our sales income opportunity, leadership income is unlimited.

NET WORTH – Beyond the customary 401(k) matching contribution program, Tom James offers profit sharing (where a distribution of end-of-year profits is made to each of our sales representatives) and ownership (stock) in the company. 
Tom James is privately held by the employees of the company, predominantly members of the sales force. Since the inception of the ownership program in 1978, our compound annual stock growth rate has been 14.1%. At present, 22% of our sales force has reached or exceeded $500,000 in net worth building just with Tom James assets—401(k), profit sharing and stock—with significant increases each year.

TRAINING – People are the heart of our business. We invest heavily in training and development opportunities, from a comprehensive, two-month initial training period to ongoing, merit-based advanced training opportunities available every quarter. Perhaps the greatest reflection of our training posture is that we don't just train the new partner; we train the direct leader, too, to ensure that best practices for supporting our new partner are implemented.

Since the inception of our new training and leadership development model in 2015, new partner results are up 43%!

The Career for a Lifetime 

With each passing year at Tom James, you have more loyal clients, more training and development, more ownership and net worth stakes, new trips and experiences, and deeper relationships with likeminded peers. Partly because of our commitment to developing people, and partly because our customer base has a strong desire to have a deep and longstanding relationship with their representative, everything about our opportunity is structured to allow people to build extravagantly productive careers over the long term. Our desire with each candidate we consider for employment is to identify individuals with great character, ambition and work eithic, and then develop and support those individuals to build something incredible.

Boston office Formal night

We Build People

At Tom James, we believe strongly that we cannot build a business; rather, we build people and people build the business. If a business helps enough people get what they want, the business will ultimately get what it wants. We believe that a principle-driven business is a better environment for personal growth than a product-driven business.

 We believe in excellence and make it a habit.

Recognition at International Sales Meetings

Tom James believes in recognizing its people for superior performance. Twice a year, we hold a week- long International Meeting where sales people gather to be trained on new products and to connect with sales professionals from across the world.

At both the January and July International Meetings, top performers are recognized at the Tom James annual awards banquet. Tom James awards top performers with luxurious trips for their sales excellence. Since these are awarded based on growth, many people achieve these trips in the first or second year of their employment, and thereafter.                                                    


Awards trips for sales performance

Group Health Coverage - Group health coverage is available for you and your family. You may choose from a high or low plan.

Basic Life Coverage or European Equivalent - Tom James provides a $20,000 base life insurance policy at no cost to the employee.

Long-Term Disability - This coverage pays a benefit to you in the event you are unable to work for more than 90 days due to accident or personal illness. The benefit is 60% of your base pay. Tom James will pay 50% of the cost of LTD coverage.

Short-Term Disability - When you purchase Long-Term Disability, Tom James gives you Short-Term Disability. This benefit offers coverage in the event you are unable to work due to an accident or personal illness beginning on day 31. The benefit covers you until day 90 and is 60% of your base pay.

Accidental Coverage - This 24-hour coverage insures against accidents that occur anywhere in the world, on or off the job.

Voluntary Group Life - Varies by age group and amount of coverage. This coverage is available for yourself, your spouse and your children.

Cancer and Intensive Care - Premiums vary depending on level of benefit, type of plan and plan options.

Long-Term Nursing Care - Long-Term care insurance provides a monthly benefit to covered individuals who are unable to perform standard activities of daily living without assistance because of injury, illness or advanced age.

401(K) Plan (USA) or Company Pension (EUROPE) - The Tom James 401(K) Plan/Company Pension is a systematic way of saving and earning investment income with attractive features not found in most other save and investment methods. It helps you plan effectively for a financially secure retirement.

Employees age 18 or older who work 500 or more hours in a six-month period are eligible to enroll. Enrollment dates are January 1st and July 1st.

Flex Plan - The Flex Benefits Plan allows the employee to pay for certain our-of-pocket medical expenses, day care expenses and insurance premiums with pre-tax income, saving a portion of the cost of these expenses.

Dental* - You may choose between an HMO and a PPO. Within the PPO, a choice of high or low is available for you and your family. The PPO high plan includes child orthodontia. The HMO plan includes child orthodontia and adult orthodontia.

*Dental is available in USA only. Other benefits may be available in Europe only.

Tom James Company Reviews

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Todd Browne
94 Ratings
  • Helpful (1)

    "Sales Manager"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in New York, NY
    Current Employee - Sales Manager in New York, NY
    Positive Outlook
    Approves of CEO

    I have been working at Tom James Company (More than 8 years)


    The people I work with are my family. I have built my second family, become a better person al because of the culture they create while achieving my dreams.


    Work life balance comes after your first year if you want to do Very well... it’s worth the work! Every year you have the opportunity to work less, make more

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Tom James Company Photos

Tom James Company photo of: Account Executive
Tom James Company photo of: Account Executives starting their day
Tom James Company photo of: Team Building
Tom James Company photo of: Account Executive with Client
Tom James Company photo of: Bi-Annual Company Banquet
Tom James Company photo of: Bi-Annual Awards Banquet
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Tom James Company Interviews



Getting an Interview

Getting an Interview




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    Accepted Offer
    Positive Experience
    Average Interview


    I applied through college or university. The process took 2+ months. I interviewed at Tom James Company.


    3 interviews:
    1. Phone call under 30 minutes with a recruiter from HR
    2. Face Time under an hour with leader of the office and my potential leader
    3. All day field ride for two days

    Interview Questions

    • They really just want to get to know your personality and know that you're ambitious and friendly.   Answer Question
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Tom James Company Awards & Accolades

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