I worked at Top Docs full-time (Less than a year)
The only pro would be the general mission, placing physicians in underserved patient populations. (Mostly with the VA but also DOD and IHS)
I will be upfront that I was terminated by Susan two months ago. However, I was planning my escape due to the issues I will discuss.
I should have listened to my gut and left within the first couple of weeks. The way that Susan seemed to brag about firing former employees was concerning. You could pick up the impression that she viewed employees in a demeaning way, hired to do what she said and not ask questions. I also should have walked out when during the second week, I pointed out an error she made confusing two providers that were married. She refused to admit that she made a mistake, claiming the providers gave her the incorrect info and expected me to confront them. (One was a doctor and the other a nurse practitioner, she told me the female was the doctor, I discovered this was incorrect. Instead of just saying she made the mistake, she told me that the providers told her the incorrect info. Uh, I’m pretty sure they were well aware of which one was the physician and which was the mid-level). The issue is minor but it was a huge clue into who she was.
Susan also refused to consider new ideas. Yes, she is the owner and things will be done as she requires but she would not listen to new ideas. If it wasn’t what she had been doing fro day one, she didn’t want to hear it even if it could improve a process. She believed that she was all knowing and acted threatened if you suggested something.
We were a staff of four and she liked to talk about other employees behind their backs, causing conflict and paranoia. I shared an office wall with her and would hear conversations.
She felt that she was always right, would not even want to be completely informed. If you dared to disagree, you were the enemy. She showed up about an hour after the rest of us were required to be in the office and she had to walk past my office to get to hers. She wouldn’t even acknowledge me most days. It wasn’t uncommon for a day to go by and the only communication from her were emails. When there only 2-4 purple in an office, that makes for a very uncomfortable environment.
As the owner, she could of course do what she wanted,p. However, since she was also the manager, she did many things that just were not conducive to a healthy work environment. She was always negative, could not be depended on or trusted.
Recruiters, she will not flinch signing a doc that you had been working with. She will also offer much higher pay rates while condemning you for not hiring docs at the ‘budgeted rate’
Yes, by the time I was fired, I did have a bad attitude. I should have left much sooner. I didn’t respect or trust her.
The environment is toxic.
Advice to Management
As a small business owner, if you are also going to be the manager, learn what it means to be an effective manager.
Consider getting an education.
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