Torrid is the ultimate retail destination for fashion apparel, accessories, swimwear, and lingerie specifically made for the young, stylish woman who wears sizes 10 to 30. Our exclusive collections are designed to fit her flawlessly, inspiring her to feel confident and sexy—with no apologies.
One of the most rewarding aspects of working at Torrid is the power to change lives. All of the talented, creative and passionate individuals working here are united in their dedication to our customer. Such is evident in everything we do—from creating fashion inspired by and specifically for her, to delivering expert customer service.
We also succeed as a team by maintaining the utmost respect for each other, welcoming new ideas and encouraging diverse opinions. Our mantra is, “Work hard, have fun, no drama.” It all adds up Torrid being a great place to work.
Torrid is the fastest growing plus-size brand in fashion. We currently have over 5,000 associates over 584 stores in the US, with more opening every day. Our brand regularly grabs headlines in the fashion press and national news. As our company continues to expand, so does our need for creative, like-minded individuals who can help us achieve our vision…possibly you!
We deeply value our employees, which is why we offer them an array of benefits to make their lives comfortable. All employees are eligible for enrollment in our benefit programs the first of the month following a 30-day period.
1. We listen to our employees
At Torrid, we don't just give feedback to our associates - we ask for it! For instance, we continually ask associates what they think about product - what they like and what they don't, what they want and what they need.
We encourage communication. Many successful product ideas come from our stores' associates who contact our Merchandising team. Open door policy? Of course. We encourage all employees to contact anyone about anything at any time. It's that simple. We encourage telephone and e-mail communication between all stores' associates and headquarters' associates.
2. We listen to our customers
Customers are our primary source of information and we pride ourselves in our close connection to them. Whether through customer comment cards, e-mails or letters, we respond to what our customers tell us. Torrid, for instance, was the result of customers asking for us to offer plus sizes.
3. We are all about customer service
Whether it's to the customer who shops in our stores, or to any of our associates in the stores, in our Distribution Center or at Headquarters, it's our goal to provide outstanding customer service. Inside Torrid, we all have identified "our customer", and we treat each other with the same level of respect and responsiveness that we offer in our stores and on the Internet.
4. We share and communicate
Associates at our Headquarters and Distribution Center meet monthly as a team to share company updates, recognize accomplishments, welcome new hires and announce promotions. Within districts, Store Managers and Assistant Store Managers meet, at least twice per year. District Managers meet at Headquarters two times per year, and multiple times annually within their own regions. In addition, every year Store Managers nationwide meet in Los Angeles for three days of business review, product review, idea sharing, training and development, recognitionâ€¦ and fun.
The point? Ideas, training and recognition really matter here! Every associate makes a unique contribution to our business.
5. We recognize associates for a job well done
There are many ways in which we recognize associates. Just to name a few: we recognize associates for great ideas, feedback and performance, outstanding customer service and years of service.
6. We train and develop
We offer training and development opportunities to all associates within the company. Our store management members benefit from a comprehensive training program which consists of training modules covering technical information and leadership skills. Headquarters and Distribution Center associates participate in training programs such as time management, effective communication, and interview skills, basic management and leadership.
Creating additional programs to promote further professional development is one of our highest priorities. We have major programs for Store Managers who are aspiring to become multi-unit managers. One particular program begins with a week-plus training experience at Headquarters, followed by in-Field experience with a mentor District Manager, with follow-up training as well. Additional development programs target other positions, such as District Managers and Regional Directors. At Torrid, we don't merely support "promotion from within"; we support every associate's development in line with their own personal career aspirations.
7. We encourage development outside the workplace, too
At Torrid, we believe an associate's development should go beyond the workplace. Tuition assistance is available to all associates after one year of service, and academic scholarships are available to all associates after six months of service.
8. We believe in balance
We recognize your life is made up of many different things beyond work. And at Torrid we work hard, but we have fun, too!
We are constantly looking for creative ways to provide our customers the best experience possible. That means a whole lot of brainstorming, tossing out ideas and speaking one’s mind freely. Every point-of-view is valued here… because a good idea can come from anywhere, right?
We believe that being comfortable in your own skin is integral to success in life, not just at work. So, we maintain a casual dress code and work environment, focus on what matters and truly be yourself.
Located between Los Angeles and Orange County, California, the Torrid Headquarters holds our Merchandising, Planning & Allocation, Finance, IT, Ecommerce, Human Resources, Marketing, Distribution, Real Estate, Product Development, and many other departments.
Torrid HQ is a very open work environment that encourages a high degree of collaboration, creativity and team work.
Our HQ employees enjoy work-life benefits which include:
DISTRIBUTION CENTER CULTURE
Torrid has two distribution centers, one located in Southern California and one in the greater Nashville area. Our distribution centers are where all our orders from our retail stores, Ecommerce, and wholesale customers are fulfilled. The distribution centers offer a variety of logistic supply chain jobs and house our vendor relations, import/export, quality control, traffic, and administration departments.
Our Distribution Center employees enjoy work-life benefits which include:
I have been working at Torrid full-time (Less than a year)
My ecom team is great, they treat eachother like family and truly want the best for Torrid. They give me room to push myself to grow in my position. I truely love working here. I highly recommend applying if you are interested in working with Torrid.
I live on the West side which means its a long commute for me. But honestly I love it there so I make the drive anyways. Thats pretty much my only con.
Advice to Management
No advice. They are great.
I applied online. The process took 3 weeks. I interviewed at Torrid (Dallas, TX) in October 2018.
My interview process with this particular Torrid location went extremely well. I first went to the job fair and did a mini interview then. After resubmitting my application due to a site error I was scheduled for a 1:1 interview with the manager at the time. We went over the typical flow of the work day and how I could see myself fitting into the environment. About two weeks later I was called in to do a group interview with other applicants for the position where we were asked to simulate potential sales and interactions with customers.
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