Working at Torrid | Glassdoor

Torrid Overview

City of Industry, CA
5001 to 10000 employees
2001
Company - Private
Department, Clothing, & Shoe Stores
Unknown / Non-Applicable
Torrid is the ultimate retail destination for fashion apparel, accessories, swimwear and lingerie specifically made for the stylish woman who wears sizes 10 to 30. Our exclusive collections are designed to fit her flawlessly, inspiring her to feel confident and sexy-with no ... Read more

Torrid – Why Work For Us?


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WHO WE ARE 

Torrid is the ultimate retail destination for fashion apparel, accessories, swimwear and lingerie specifically made for the young, stylish woman who wears sizes 10 to 30. Our exclusive collections are designed to fit her flawlessly, inspiring her to feel confident and sexy—with no apologies.

One of the most rewarding aspects of working at Torrid is the power to change lives. All of the talented, creative and passionate individuals working here are united in their dedication to our customer. Such is evident in everything we do—from creating fashion inspired by and specifically for her, to delivering expert customer service.

We also succeed as a team by maintaining utmost respect for each other, welcoming new ideas and encouraging diverse opinions. Our mantra is, “Work hard, have fun, no drama.” It all adds up Torrid being a great place to work.

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IGNITING THE WORLD OF FASHION

Torrid is the fastest growing plus-size brand in fashion. We currently have over 5,000 associates and over 450 stores in the US, with more opening every day. Our brand regularly grabs headlines in the fashion press and national news. As our company continues to expand, so does our need for fiercely creative, like-minded individuals who can help us achieve our vision…possibly you!

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BENEFITS

We deeply value our employees, which is why we offer them an array of benefits to make their lives comfortable. All employees are eligible for enrollment in our benefit programs the first of the month following a 30-day period.

  • Medical: Our UnitedHealthcare medical plan includes preventive care, urgent care, maternity care andmore.
  • Dental: Our Aetna dental plan includes preventative care, as well as acute care and orthodontia coverage.
  • Vision: Our vision care plan covers annual eye exams, as well as offering a discount on frames, lenses and contact lenses.
  • 401(k) Plan: All Torrid employees who are age 21 and over can invest in our 401(k) Plan. We offer a matching program, and employees may rollover a 401(k) balance from a previous employer at any time.
  • Life Insurance: We offer basic life and accidental death and dismemberment (AD&D) coverage at no cost to our employees. In addition, employees are given an opportunity to apply for additional coverage.
  • Disability: We offer Short Term Disability and Long Term Disability coverage at no cost to our employees.

PERKS

 We have fabulous perks for our employees:

  • Employee Discount:Employees receive a 40% discount on apparel, accessories, shoes, and gift certificates, and a 20% discount on music and video!
  • Tuition Assistance Program: Need some assistance paying for your college courses and textbooks? We got you covered.
  • Entertainment Discount Tickets: Take your BFFs to the Movies, Disneyland, and SeaWorld on your downtime.

Apply Now!


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WHY WORK FOR TORRID?

1. We listen to our employees
At Torrid, we don't just give feedback to our associates - we ask for it! For instance, we continually ask associates what they think about product - what they like and what they don't, what they want and what they need.

We encourage communication. Many successful product ideas come from our stores' associates who contact our Merchandising team. Open door policy? Of course. We encourage all employees to contact anyone about anything at any time. It's that simple. We encourage telephone and e-mail communication between all stores' associates and headquarters' associates.

2. We listen to our customers
Customers are our primary source of information and we pride ourselves in our close connection to them. Whether through customer comment cards, e-mails or letters, we respond to what our customers tell us. Torrid, for instance, was the result of customers asking for us to offer plus sizes.

3. We are all about customer service
Whether it's to the customer who shops in our stores, or to any of our associates in the stores, in our Distribution Center or at Headquarters, it's our goal to provide outstanding customer service. Inside Torrid, we all have identified "our customer", and we treat each other with the same level of respect and responsiveness that we offer in our stores and on the Internet.

4. We share and communicate
Associates at our Headquarters and Distribution Center meet monthly as a team to share company updates, recognize accomplishments, welcome new hires and announce promotions. Within districts, Store Managers and Assistant Store Managers meet, at least twice per year. District Managers meet at Headquarters two times per year, and multiple times annually within their own regions. In addition, every year Store Managers nationwide meet in Los Angeles for three days of business review, product review, idea sharing, training and development, recognition… and fun.

The point? Ideas, training and recognition really matter here! Every associate makes a unique contribution to our business.

5. We recognize associates for a job well done
There are many ways in which we recognize associates. Just to name a few: we recognize associates for great ideas, feedback and performance, outstanding customer service and years of service.

6. We train and develop
We offer training and development opportunities to all associates within the company. Our store management members benefit from a comprehensive training program which consists of training modules covering technical information and leadership skills. Headquarters and Distribution Center associates participate in training programs such as time management, effective communication, and interview skills, basic management and leadership.

Creating additional programs to promote further professional development is one of our highest priorities. We have major programs for Store Managers who are aspiring to become multi-unit managers. One particular program begins with a week-plus training experience at Headquarters, followed by in-Field experience with a mentor District Manager, with follow-up training as well. Additional development programs target other positions, such as District Managers and Regional Directors. At Torrid, we don't merely support "promotion from within"; we support every associate's development in line with their own personal career aspirations.

7. We encourage development outside the workplace, too
At Torrid, we believe an associate's development should go beyond the workplace. Tuition assistance is available to all associates after one year of service, and academic scholarships are available to all associates after six months of service.

8. We believe in balance
We recognize your life is made up of many different things beyond work. And at Torrid we work hard, but we have fun, too!

Apply Now!

SPEAK YOUR MIND

We are constantly looking for creative ways to provide our customers the best experience possible. That means a whole lot of brainstorming, tossing out ideas and speaking one’s mind freely. Every point-of-view is valued here… because a good idea can come from anywhere, right?

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BE YOURSELF

We believe that being comfortable in your own skin is integral to success in life, not just at work. So, we maintain a casual dress code and work environment, focus on what matters and truly be yourself.  

CORPORATE CULTURE

Located between Los Angeles and Orange County, California, the Torrid Headquarters holds our Merchandising, Planning & Allocation, Finance, IT, Ecommerce, Human Resources, Marketing, Distribution, Real Estate, Product Development, and many other departments.

Torrid HQ is a very open work environment that encourages a high degree of collaboration, creativity and team work.

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Our HQ employees enjoy work-life benefits which include:

  • On-site Gym:Don’t have time to work out? Well now you do. At HQ we provide an on-site gym to meet your workout needs. Our gym contains standard gym and cardio equipment. We also offer regular Yoga, Personal Training, Stretch and Tone classes weekly.

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  • On-site Physician’s Assistant and Chiropractor: Our on-site physician’s assistant and chiropractor come regularly throughout the week for the convenience of our employees.
  • Torrid Café: Our on-site café and full kitchen offers an extensive variety of fresh off the grill, deli, and salad bar meals. We also offer a vegetarian/vegan menu and provide inside & outside dining areas.

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  • Volunteer Day: We want you to get passionate about giving back to your community. Because of this, we offer up to 4 days of full pay each year for you take time to help out any non-profit organization of your choice.

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  • Food Trucks Tuesday & Friday: Enjoy 
  • Car Wash & Car Maintenance Services: Too busy to get your car cleaned? We have a car cleaning company that will wash your car while you work.
  • Sample Sales: Get Torrid merchandise at heavily discounted rates.

DISTRIBUTION CENTER CULTURE

Torrid has two distribution centers, one located in Southern California and one in the greater Nashville area. Our distribution centers are where all our orders from our retail stores, Ecommerce, and wholesale customers are fulfilled. The distribution centers offer a variety of logistic supply chain jobs and house our vendor relations, import/export, quality control, traffic, and administration departments.

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Our Distribution Center employees enjoy work-life benefits which include:

  • Fully Benefitted Part-time Jobs: Part time associates are eligible to receive medical, dental, and vision benefits.                                                                                                          
  • Quarterly Recognition Events: Win up to $1,000 for good performance at our recognition events through our Spin the Wheel program.
  • Air-conditioning & Heating: We want you to be comfortable!
  • Flexible hours & days: We are very accommodating to your lifestyle and schedule.

Apply Now!


NEW STORES 

To apply for any of the positions below please go here.

1. Colonie Center - Albany, NY (Hiring Management & Sales)

2. University Park Mall - Mishawaka, IN (Hiring Management & Sales)

3. Westgate Center - San Jose, CA (Hiring Management & Sales)

4. Grand Rapids Outlets - Grand Rapids, MI (Hiring Management & Sales)

5. Preston Towne Crossing - Plano, TX (Hiring Management & Sales)

6. Easton Town Center - Columbus, OH (Hiring Management & Sales)

7. Town Square - Las Vegas, NV (Hiring Management & Sales)

8. Southlake Mall - Merrillville, IN (Hiring Management & Sales)

9. Parkdale Mall - Beaumont, TX (Hiring Management & Sales)

10. Empire Mall -Sioux Falls, SD (Hiring Management & Sales)

Apply Here!

Torrid Reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Kay Hong
33 Ratings
  • "Amazing opportunity!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Torrid part-time

    Pros

    Flexible hours, extra income, amazing discount,

    Cons

    Sometimes not enough hours but business dictates the hours available.

    Advice to Management

    My manager is amazing and works hard to make sure Those of us that want more hours have the opportunity.

See All 449 Reviews

Torrid Photos

Torrid photo of: Torrid HQ
Torrid photo of: Torrid HQ Kitchen
Torrid photo of: Torrid HQ Dining Area
Torrid photo of: Torrid Selfie Wall
Torrid photo of: Torrid HQ
Torrid photo of: Torrid HQ
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Torrid Interviews

Experience

Experience
66%
16%
18%

Getting an Interview

Getting an Interview
73%
18%
4%
3
2

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1. Helpful (3)  

    Sales Associate Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Torrid.

    Interview

    The interview was informal and was given outside of the store due to it not being open for business yet. The interview was just like any other interview. Quick and very basic. They asked you normal interview questions, and about your availability.

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Torrid Awards & Accolades

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