Working at Totango | Glassdoor

Totango Overview

Redwood City, CA
51 to 200 employees
2010
Company - Private
Computer Hardware & Software
Unknown / Non-Applicable
Totango started in 2010 when Guy Nirpaz, Omer Gotlieb, and Oren Raboy saw an opportunity to use the cloud to process billions of customer signals and make meaning for customer-facing teams. We have pioneered the growing customer success industry and now we’re the ... Read more

Mission: In a digital world where the customer is in the driver seat, we enable enterprises to center around their customers and increase overall customer lifetime value. Align your company’s success with your customer’s success. That’s Totango’s ... Read more

Company Updates

  • Investing in customers is the highest priority right now. Learn how to take advantage of @Totango's COVID-19 Customer Engagement Toolkit in our upcoming webinar to protect your core business and identify opportunities for growth. #customersuccess #customerengagement #digital #growth

  • Creating a positive #customerexperience is everyone’s responsibility. So how are you sharing this data across your organization and taking action?

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Totango – Why Work With Us?


We started in 2010 when we saw an opportunity to use the cloud to process billions of customer signals and understand meaning for customer-facing teams. We pioneered the growing customer success industry and are the leading enterprise customer success platform for recurring revenue businesses.

Hundreds of global businesses manage customers using Totango. Our enterprise suite of products allows you to connect customer data, monitor health changes, and proactively engage your customers - all within one powerful, integrated platform.

Employee Success = Customer Success

We go far beyond competitive compensation and comprehensive health care!

Fully-Stocked Kitchen

Fresh fruits & veggies, a variety of coffees & teas, and tons of other snacks to indulge throughout your day! #SousVideEggs

Catered Office Lunches

Twice weekly choose-your-own catered lunch from a smorgasbord of options!

Subsidized Gym Pass

HQ is next door to a Crunch Fitness center so you can walk to where you run, climb, and lift!

Daily Trivia Challenge

Without it, how would you exercise your ability to name every actor that played James Bond?

Outrageous Traditions

Birthdays, milestones, sales wins, holidays, un-birthdays...build a new tradition and new reasons to celebrate!

Paid Vacation Time

Descretionary PTO - what's work without some time off to play?

Totango Reviews

  • Helpful (1)

    "Totango is on to something"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Management
    Current Employee - Product Management
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Totango full-time (Less than a year)

    Pros

    Totango is riding on a high. The high of having deployed the largest CS project in Enterprise history in record time!The excitement is palpable! Fairly flat management structure with freedom to perform and execute. Good mix of young blood with solid enterprise veterans. Everyone is treated with respect and lots of characters to always have fun! 2019 and 2020 will be defining years! Key hires are in place to take the company to new heights!

    Cons

    None really! I sincerely feel the company is being a bit conservative. We need to ride the high and grab market share more aggressively since the competition is clearly all hype and no substance!

    Advice to Management

    We need to ramp up marketing and sales and get more aggressive!

See All 23 Reviews

Totango Photos

Totango photo of: Team
Totango photo of: Out of the city trip, IL Office
Totango photo of: Fun day at the beach, IL Office
Totango photo of: Purim at the office, IL Office
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Totango Interviews

Experience

Experience
20%
20%
60%

Getting an Interview

Getting an Interview
46%
27%
18%
9

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    CSM Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4 weeks. I interviewed at Totango.

    Interview

    One of the founders reached out on LinkedIn about a role they were hiring for. I connected with the manager, then took the 2 mandatory assessments needed to proceed. After passing those, I have a video interview with the manager again, where we ended the call discussing next steps. After that I never heard back. If a candidate has has 1 or multiple interviews, it seems rude to not let them know either way.

    Interview Questions

See All 11 Interviews

Totango Awards & Accolades

  • CODiE Award - Best Customer Success Management Solution, SIIA CODiE Awards, 2016
  • CODiE Award - Best CRM Mobile Application, SIIA CODiE Awards, 2016
  • Golden Stevie - Relationship Management Solution - New Version, Stevie® Awards, 2017
  • Golden Stevie - Best New Relationship Management Solution, Stevie® Awards, 2015
  • CloudBeat Innovation Showdown Winner, CloudBeat, 2013
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