TouchPoint Contact Centers Overview

  • www.touchpointcontactcenters.com
  • Ashland, OH
  • 501 to 1000 Employees
  • 2010
  • Company - Private
  • Telecommunications Services
  • Unknown / Non-Applicable

CompetitorsUnknown

TouchPoint Contact Centers, Inc. was founded to give businesses an alternative to the traditional call center outsourcing companies. These traditional players treat contact center services like a commodity, and accept high attrition, low skill levels and mediocre service as a ...
Mission: At TouchPoint, we believe that low attrition, world class service and true customer focused management is not only achievable, but is the only way to run a contact center. We have created a business model that changes the game for contact centers – we pay our associates better, ...

TouchPoint Contact Centers Reviews

2.4
37%
Recommend to a Friend
52%
Approve of CEO
Chris Eisdorfer
Chris Eisdorfer
4 Ratings
5.0
Current Employee

"Life changing!!"

Apr 7, 2015 - Release Specialist in Henderson, NV
Recommends
Positive Outlook

Pros

Flexible, consistent work schedule, great people, greater opportunities.

Cons

sharing a building with a university.

Advice to Management

More team building exercises.
See All 11 Reviews

Diversity & Inclusion at TouchPoint Contact Centers

2.2
(2 Reviews)

TouchPoint Contact Centers Photos

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TouchPoint Contact Centers photo of: MISSING VALUE

TouchPoint Contact Centers Interviews

Experience
Positive100%
Getting an Interview
Applied online100%
Difficulty
2.0
Average
HardAverageEasy

  1. Customer Service Representative Interview

    Anonymous Employee in Kennesaw, GA
    Accepted Offer
    Positive Experience
    Easy Interview
    Application

    I applied online. The process took 1 week. I interviewed at TouchPoint Contact Centers (Kennesaw, GA) in Jul 2020

    Interview

    Video meet interview. Very straight forward and relaxed. I had to also take a skills assessment to ensure I was suited for the job. The assessment was a little hard to understand in the first portion but I got the hang of it.
    Interview

    Why do you want to work from home?

    Answer Question

See All 2 interviews

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TouchPoint Contact Centers FAQ

(9 Questions)

All answers shown come directly from TouchPoint Contact Centers Reviews and are not edited or altered.

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What are perks and other benefits like at TouchPoint Contact Centers?

...They fire you before you can get benefits....

April 17, 2021

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