Working at TouchPoint Support Services | Glassdoor

TouchPoint Support Services Overview

Atlanta, GA
10000+ employees
2011
Subsidiary or Business Segment
Health Care Services & Hospitals
Unknown / Non-Applicable
A member of Compass Group USA, TouchPoint Support Services is a leading provider of integrated food and nutrition, environmental, and support services to hospitals and senior care communities across the country. By shifting from the traditional focus of individual touch points ... Read more

Mission: At TouchPoint, we’re dedicated to serving our patients, residents, customers and clients by providing “compassion at every point of human contact”. We do that by creating an environment where our associates are proud to serve the needs of our ... Read more

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TouchPoint Support Services – Why Work For Us?


Working With Us

Working at TouchPoint is not just about surviving the day and taking home a paycheck. It’s about living our purpose and for us, that means offering compassion at every point of human contact. Offering an environment of compassionate hospitality is at the heart of everything we do. Why? Because we believe it leads to healing. Whether you’re a cook, housekeeper, accountant, or trainer, you’re contributing to the wellbeing of our patients, their visitors and each other. Our people are an essential part of the caregiving team.

Our Commitment

We are committed to uplift the spirit of those we serve every day by providing “compassion at every point of human contact”. This is not just a brand promise, it is something that each TouchPoint associate lives in every interaction they have with patients, residents, fellow associates and guests everyday.

Each TouchPoint associate believes that they can make a difference by serving with integrity, humility, and optimism. We hire and train associates who are passionate about creating a warm and welcoming hospitality experience for every customer. By focusing on the entire hospitality experience, we are able to provide a uniquely nurturing care environment that benefits all of those that we serve.

Together, we are all TouchPoint.

Diversity and Inclusion

We're at our best when you're at yours

We’re really just one person serving another, but we happen to do it thousands of times a day. And just like the patients and families we serve, not one of us is the same.​

Diversity & inclusion is at the core of what TouchPoint is about. We believe a diverse and inclusive environment supports innovation and collaboration, and benefits our associates, clients, and customers.

Our commitment to diversity & inclusion allows us to:

  • Deliver positive business results
  • Build a highly skilled workforce that reflects our diverse client and customer base
  • Provide innovative products and services to our patients and clients
  • Seek new business opportunities while we retain our client base
  • Give back to the communities we touch and serve

We never stop learning

We encourage our associates to learn and grow and invest heavily in training each year. Whether for a new associate or a senior level manager, we offer learning and development opportunities to help out people succeed in their current position or advance to the next one.

Our learning & development and talent management teams are always available to help associates manage their careers and develop strategies to set and reach individual goals.

  • Appreciating Differences™, an online training course that shows how diversity & inclusion impacts business success and helps develop skills that keep associates engaged.

  • Managing Inclusion™, a four-hour instructor-led course that brings inclusion to life in the workplace and helps improve management and communication styles.

  • Inclusive Recruitment, a reality-based training program specifically designed to give recruiters and hiring managers inclusive strategies and tactics to build diverse pipelines.

Our Associates

TouchPoint Support Services employs over 8,700 associates in 27 states. Each of our employees is dedicated to providing excellent service and focusing on the total hospitality experience. 

Our associates are at the heart of everything we do. To ensure that TouchPoint remains an industry leader in attracting and retaining the highest-level associates, we focus on engaging all associates from their very first day on the job. We do this through innovative and award-winning onboarding and training programs that allow all associates to thrive and succeed in the hospitality industry.

We are proud to respect and include associates from all walks of life and are involved in promoting an environment of diversity and inclusion at all levels of the organization. TouchPoint has a Diversity and Inclusion Action Council, made up of 20 managers,that are dedicated to promoting inclusion within our business and the communities we serve.

Welcome to TouchPoint

TouchPoint Support Services, a member of Compass Group, is the industry’s first combined acute care foodservice and support services provider.

Compassion at every point of human contact is more than our mission, it’s our way of life. Our people are the lifeline to our patients, residents and their families, which is why we’re seeking the brightest, most committed and diverse individuals in the country to join us.

TouchPoint Support Services Reviews

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TouchPoint Support Services CEO Scott MacLellan
Scott MacLellan
61 Ratings
  • Featured Review

    Helpful (1)

    "Great place to build a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TouchPoint Support Services full-time

    Pros

    TouchPoint has a great culture, focused on caring for patients as well as fostering growth and development for it's team members. Really good onboarding program for every level. Leadership obviously cares about people and lives the mission. I have worked in multiple positions for many different bosses, and have had a great experience at every step.

    Cons

    The healthcare industry is going through major changes to align with new laws and reimbursements. Enjoying a fast paced and changing environment is a must.

    Advice to Management

    Keep up the great work!

See All 97 Reviews

TouchPoint Support Services Photos

TouchPoint Support Services photo of: A delicious soul food-inspired meal served at the St. Vincent's Birmingham.
TouchPoint Support Services photo of: Spreading a little love and compassion!
TouchPoint Support Services photo of: A new TouchPoint team member playing a fun game of Patient Experience Jenga during orientation.
TouchPoint Support Services photo of: From posing with safety shoes to demonstrating the best uses for cut gloves, TouchPoint accounts across the country have been challenged to display how they are building a #SafetyStrong culture.
TouchPoint Support Services photo of: The Saint Thomas Rutherford team posing with their 2018 Five Jewel Award. The Five Jewel Award recognizes team who are committed to promoting diversity and inclusion year-round.
TouchPoint Support Services photo of: Our team at Via Christi St. Francis enjoying a quarterly "Unity Lunch," a meal where all the support services departments are invited.
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TouchPoint Support Services Interviews

Experience

Experience
79%
7%
14%

Getting an Interview

Getting an Interview
72%
14%
7%
7

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Patient Transporter Interview

    Anonymous Employee in Indianapolis, IN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at TouchPoint Support Services (Indianapolis, IN).

    Interview

    Was scheduled through the phone. The manager and a team lead we present during the interview. It was taken in the manager's office. The whole interview lasted about 30 minutes. I was told that I would receive an email in about a week. They we're pretty nice about the questions and had a laid back attitude about the whole thing. I was told of the hourly wage during the salary and a basic outlook of all the benefits that I would Recieve.

    Interview Questions

    • Why do I want the job?
      Why they should hire me?
      Some background information.   Answer Question
See All 14 Interviews

TouchPoint Support Services Awards & Accolades

  • Customer Experience Excellence, Temkin Group, 2014
  • BEST Award, Association for Talent Development (formerly ASTD), 2014
  • Becker’s Hospital Review’s 150 Great Places to Work in Healthcare, Becker’s Hospital Review, 2017
  • Becker’s Hospital Review’s 150 Great Places to Work in Healthcare, Becker’s Hospital Review, 2016
  • Becker’s Hospital Review’s 150 Great Places to Work in Healthcare, Becker’s Hospital Review, 2015
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