Mission: At TouchPoint, we’re dedicated to serving our patients, residents, customers and clients by providing “compassion at every point of human contact”. We do that by creating an environment where our associates are proud to serve the needs of our ...
We are excited to announce that for the fifth year in a row, Becker’s Hospital Review named TouchPoint Support Services as one of the 150 Top Places to Work in Healthcare! http://glassdoor.com/slink.htm?key=vMdTD
Happy #InternationalWomensDay! We are continuously inspired by all #WomenofCompass. Read their stories here: http://glassdoor.com/slink.htm?key=vMA3X
Working at TouchPoint is not just about surviving the day and taking home a paycheck. It’s about living our purpose and for us, that means offering compassion at every point of human contact. Offering an environment of compassionate hospitality is at the heart of everything we do. Why? Because we believe it leads to healing. Whether you’re a cook, housekeeper, accountant, or trainer, you’re contributing to the wellbeing of our patients, their visitors and each other. Our people are an essential part of the caregiving team.
We are committed to uplift the spirit of those we serve every day by providing “compassion at every point of human contact”. This is not just a brand promise, it is something that each TouchPoint associate lives in every interaction they have with patients, residents, fellow associates and guests everyday.
Each TouchPoint associate believes that they can make a difference by serving with integrity, humility, and optimism. We hire and train associates who are passionate about creating a warm and welcoming hospitality experience for every customer. By focusing on the entire hospitality experience, we are able to provide a uniquely nurturing care environment that benefits all of those that we serve.
Together, we are all TouchPoint.
We’re really just one person serving another, but we happen to do it thousands of times a day. And just like the patients and families we serve, not one of us is the same.
Diversity & inclusion is at the core of what TouchPoint is about. We believe a diverse and inclusive environment supports innovation and collaboration, and benefits our associates, clients, and customers.
Our commitment to diversity & inclusion allows us to:
We encourage our associates to learn and grow and invest heavily in training each year. Whether for a new associate or a senior level manager, we offer learning and development opportunities to help out people succeed in their current position or advance to the next one.
Our learning & development and talent management teams are always available to help associates manage their careers and develop strategies to set and reach individual goals.
TouchPoint Support Services employs over 8,700 associates in 27 states. Each of our employees is dedicated to providing excellent service and focusing on the total hospitality experience.
Our associates are at the heart of everything we do. To ensure that TouchPoint remains an industry leader in attracting and retaining the highest-level associates, we focus on engaging all associates from their very first day on the job. We do this through innovative and award-winning onboarding and training programs that allow all associates to thrive and succeed in the hospitality industry.
We are proud to respect and include associates from all walks of life and are involved in promoting an environment of diversity and inclusion at all levels of the organization. TouchPoint has a Diversity and Inclusion Action Council, made up of 20 managers,that are dedicated to promoting inclusion within our business and the communities we serve.
TouchPoint Support Services, a member of Compass Group, is the industry’s first combined acute care foodservice and support services provider.
Compassion at every point of human contact is more than our mission, it’s our way of life. Our people are the lifeline to our patients, residents and their families, which is why we’re seeking the brightest, most committed and diverse individuals in the country to join us.
I have been working at TouchPoint Support Services full-time
TouchPoint has a great culture, focused on caring for patients as well as fostering growth and development for it's team members. Really good onboarding program for every level. Leadership obviously cares about people and lives the mission. I have worked in multiple positions for many different bosses, and have had a great experience at every step.
The healthcare industry is going through major changes to align with new laws and reimbursements. Enjoying a fast paced and changing environment is a must.
Advice to Management
Keep up the great work!
I applied online. The process took 3 weeks. I interviewed at TouchPoint Support Services (Indianapolis, IN).
Was scheduled through the phone. The manager and a team lead we present during the interview. It was taken in the manager's office. The whole interview lasted about 30 minutes. I was told that I would receive an email in about a week. They we're pretty nice about the questions and had a laid back attitude about the whole thing. I was told of the hourly wage during the salary and a basic outlook of all the benefits that I would Recieve.