I really enjoyed the people I met through Tower Loan. My fellow MTs were nice, CSRs are great, and my Boss and Supervisor were very easy to get along with. It's a great opportunity as long as you don't want to have a life outside of the office. The starting pay is really good and all in all its a really easy job it's just a lot of repetitive work.
You have to relocate and if something comes up and you can't they let you go but it's like you quit because you are the one who says you can't relocate. I had gotten my incentive pay the month before and they didn't pay me because I "quit". (I'm still going to look into that, that doesn't seem ethically right to me to earn money and not get it). You also have to work long hours. I worked a full 49 hours every week (minimum for MTs) but my manager stayed longer than me most nights. I felt bad for him and his wife. Also, nothing is ever good enough for the supervisors because the directors are on their tail because they got people on their tail too. We worked our butts off all day only to be told it wasn't good enough at the beginning of the next day. You can get 4 loans one day and be praised for it and the next day not get any or only get one and they would ask why you didn't get more. Also, you have to call the same people (usually) everyday to get them to pay. It gets annoying. Also, we could never get anyone hired at our office because the requirements to work there are a lot but are not ridiculous or anything except the relocating. I think it's a little ridiculous but they literally will not tell you where you're going until they call you to tell you you're relocating. And, depending on where it is, sometimes you have to start at the new place the next day. They just tell you you can be relocated in Illinois Missouri Mississippi Alabama or Louisiana. Also girls can't wear flats to work. They have to have "some kind" of heel. And honestly the only short heeled shoes are ugly.
Advice to Management
Make relocation an option when you are short staffed at a branch. Create another position of someone kinda like a CSR who works mainly as an MT. Obviously they shouldn't be paid as much as an MT but still it would help. I honestly got burnt out on working because most nights it was just me and my boss trying to do all the work that was supposed to be for 4 people. Also, try to give MTs an idea of where they may be relocated to. The fact you can be relocated 30 minutes down the road or to another state is hard for people to agree to. And as the company grows it will only get harder. Also, maybe give out more incentives instead of criticisms. I feel like if there was a competitions of CSRs, MTs and Managers under a supervisor or director each much with a big incentive to earn, you wouldn't have to keep hounding employees on loans or delinquency. Also the dress code is a little ridiculous. You want your people to be comfortable at work and they'll do better. Half the time I didn't want to get up and close a loan because my feet hurt. But overall I liked my manager and supervisor. They tried to be as encouraging to us as possible. Even when I told them I couldn't relocate they were still nice and supportive. I only met our director once and as far as I know he was alright.
I applied through college or university. The process took a week. I interviewed at Tower Loan (Baton Rouge, LA) in November 2016.
The interview process was very informal. The interviewee will talk most of the time and ask about previous experience and inform you about the in's and out of the job. Most of the time was spent filling out the application that's online.
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