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Town Pump Overview

Butte, MT
1001 to 5000 employees
1953
Company - Private
Gas Stations
Unknown / Non-Applicable
Town Pump Inc. is a privately held Montana owned and operated business dedicated to providing excellence in customer service and hospitality at a fair and competitive price. We are “team oriented” and “result driven”.

Mission: Town Pump Inc. is committed to:

Providing our customers excellence.

Providing our team opportunities for personal and professional growth.

Fulfilling our responsibility to give back to Montana ... Read more

Town Pump – Why Work For Us?


Our Story

In 1953, Tom and Mary Kenneally started Town Pump as a small full service gas station in Butte Montana. Town Pump operates full service unbranded gas stations located in separate markets and in separate towns. The separate market strategy allowed for greater protection from price fluctuations and price wars.

Founder, Tom Kenneally Sr. would hand his customers his wristwatch to time his oil change guaranteed to take less than 3 minutes or the oil change was free!

In 1966, Town Pump was the first gas station in Montana to offer Self-Service gasoline and the first to install bill acceptors directly into the gas pumps. With the addition of Self-Service, Town Pump was able to sell a higher volume at lower prices in order to cover their margins. Today approximately 97% of all gasoline sales in Montana are made via the Self-Service model.

The Kenneally’s saw self-service as an opportunity to be more competitive by offering something new. At the time this was a very risky undertaking as most people said it was ludicrous. Many were convinced that there would be explosions due to untrained individual handling this combustible product.

In the 1970’s, Town Pump faced its greatest challenge – the Oil Crisis of 1973. Oil prices jumped from $3 per barrel to $12.

Town Pump had to quickly and effectively manage the massive gas shortage that had impacted the entire nation. As unbranded independents, Town Pump Inc. struggled to cope with the restrictions and impositions all the major oil companies levied. The supply shortage made it a challenge to buy enough product to fill all their required tanks. This meant service hours had to be severely cut in order to make the gas last longer. Operations were hampered and growth was out of the question. Town Pump’s survival was in jeopardy.

The Turning Point

The Kenneally family traveled to Washington D.C. to appear for a hearing before the Department of Energy. They requested an allowance to import product from outside the United States when available. It was this successful petition that helped Town Pump survive this tumultuous time by importing oil from Canada using a USA Government assigned Import Quota.

The 1980’s began a decade of petroleum products that flooded the market. Town Pump quickly took this market opportunity and expanded its convenience store operations with reinvesting in its stores, adding new product lines and hiring more employees.

Town Pump began reinvesting in current locations by building new and larger convenience stores. These stores required more employees and together we began to learn a new business. Some weaker locations did not warrant further investment so we needed to close, sell or lease them to other types of businesses that were considered more viable. In these nine years we stopped selling gasoline at 14 of our pre-1980 locations.

In the 1990’s, Town Pump Inc. diversified their business holdings to include truck stops, car washes, laundromats, hotels, quick serve delis, and gaming operations. The “Whole Package” concept is part of Town Pump’s long term strategy of moving forward and never being complacent in the marketplace. By expanding goods and services across Montana – 24 hours a day and responding to their customer’s needs, Town Pump has established itself as one of Montana’s respected Industry Leaders.

Through continuous reinvestment we are able to meet our customer’s demands and complement our current business structure. By paying attention to details we have more fuel pumps with less waiting, better lighting for security and comfort, larger parking areas and driving lanes for better traffic flow and extensive inventories to offer more selection for our customer.

Today, Town Pump owns and operates over 200 gas station/convenience store, casino, hotel and car wash properties throughout Montana and Idaho.

Town Pump will continually strive to be Montana’s Best by:

  • reinvesting all net income back into Montana communities
  • providing the highest quality products and services to meet customer’s needs
  • investing in the best technology available to protect the environment
  • helping others through the Town Pump Charitable Foundation.

" The world is changing and so is our Town Pump business. It is an absolute requirement from a cost standpoint that we discipline ourselves everyday so we can compete and deliver our best to our customers. This requires from each of us a relentless pursuit to be productive and efficient in everything we do. For well-run companies like our Town Pump, there is never an end to that pursuit." ~ Tom Kenneally, Founder

Town Pump’s Vision for the Future

The future of Town Pump is to continue building our product line and services throughout Montana, reinvesting all net income back into the Montana communities we serve and expanding our product offerings to meet the growing needs of our customers.

From a cost standpoint, our business will continue to practice a disciplined approach and relentless pursuit of productivity, efficiency, quality and service in every business we operate.

Working At Town Pump

Growth Opportunities

As a dynamic, growing company, Town Pump offers many opportunities to employees for growth and development.

Management Opportunities:

The large majority of management and supervisory positions fill from within the company with employees who started as entry level positions such as store cashier, casino runner or hotel room attendant. For those with leadership and management abilities, Town Pump has a comprehensive Manager Training Program to prepare you to take on the challenges of running one of our locations.

Career Path Opportunities:

Because Town Pump has different business units, such as convenience stores, casinos, and hotels, employees have the opportunity to work in different businesses if they choose. And there are also many opportunities in the corporate office in such areas as accounting, operations, and support services.

Relocation Opportunities:

With locations in more than 50 different communities in Montana and Idaho, there are plenty of opportunities to move to different areas.

Benefits

At Town Pump, our employees enjoy a great working environment with great people. As part of our commitment to our employees, we offer a broad range of benefits to both our full and part time employees.

Health Benefits - available for full time employees (30+ hours per week)

  • Medical Insurance for employees and their children, with premiums starting as low as $70 per month. The Medical Insurance also includes $50,000 life insurance for employee.
  • Dental and Vision insurance for both employees and their families.
  • Supplemental Life Insurance for employees, spouses and children.
  • Health Savings Account (HSA) – must be enrolled in the medical insurance.
  • Flexible Savings Accounts – available with or without the medical insurance.
    • Medical FSA
    • Child Care FSA

Retirement Savings Plans

  • 401K Matching Contribution Plan – Employees are eligible to participate in the 401K Matching Contribution plan after 90 days of service. Eligible employees can have up to 25% of their monthly pay (pre-taxed dollars) deducted and invested in different mutual fund accounts. The company matches these contributions dollar for dollar up to 6%.
  • 401K Profit Sharing Plan- Town Pump contributes 3% of your annual compensation into a 401(k) Profit Sharing Plan. Employees must complete one year, work 1,000 hours, and be employed on December 31st of that year to be eligible for that contribution. Profit Sharing Plan dollars are available to you on a vesting schedule. You become fully vested in the profit sharing plan after six years of employment. The vesting schedule is:
    • After 1 year 0%
    • After 2 years 20%
    • After 3 years 40%
    • After 4 years 60%
    • After 5 years 80%
    • After 6 years 100%

Paid Vacation

  • Paid vacation hours are based on hours actually worked and years with the company.
  • Up to 40 hours after 1 year
  • Up to 80 hours after 2 years
  • Up to 120 hours after 10 years

Sick Pay

  • All location managers and corporate office personnel receive 8 days per year of paid sick or personal emergency leave.

Holiday Premium Pay

  • Town Pump observes the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. All non-exempt employees who work on the holiday’s regular business day will receive holiday pay at the rate of one and a half (1.5) times their regular pay for hours actually worked on the holiday.

Education Assistance

  • Tuition Reimbursement - Eligible employees may be reimbursed for the cost of tuition and books for business related courses at any accredited educational institution including colleges, vocational programs, adult education classes, etc. The company will reimburse one course per semester, with a maximum of three courses per year.
  • Town Pump Scholarship Program – Scholarships are available for employees and their children and grandchildren through the Town Pump Charitable Foundation.

Employee Assistance Program

  • A 24-hour and 7 days per week confidential and free counseling service provided to all employees and their families to help deal with a wide variety of personal, family or work related issues. The program addresses issues such as stress, grief, marriage, aging, depression, parenting, finances, child and spousal abuse, drugs and alcohol related problems, eating disorders, or other personal issues. Financial counseling and legal referral services are also available.

Town Pump, Inc takes great pride in our commitment to Montana and the responsibility and dedication that we devote to each and every community big and small.

As a 100% Montana owned and operated company, our philosophy is straightforward: to be good stewards for the communities and environment where we live and work. This core commitment started in 1953 with Tom Kenneally Senior and extends to our 3,000 employees in Montana and Idaho.

Our culture of good stewardship also ensures that we meet or exceed the expectations of Montanans, focusing on Basic Needs, Education, Community Support and Emergency Assistance, and Veterans. Every day, Town Pump strives to make our communities stronger, safer and more sustainable.

Our commitment extends to:

  • Town Pump Corporate and Charitable Giving exceeded $20 Million since 2000!
  • 76 Montana Food Banks in 65 communities receive over $2 Million annually, including the Town Pump Charitable Foundation match of $500,000.
  • Proud Platinum State Sponsor of Special Olympics of Montana.
  • Over $600,000 awarded to Montana Schools in Education Grants!
  • The Town Pump Inc. Giving Program provides funding for community activities that do not qualify for funding through the Foundation, yet are deserving of support.
  • Community - local fundraisers for individual emergencies, community fundraisers, volunteer fire and ambulance, local civic organizations and local festivals.
  • Schools - funding for high school yearbooks, Alcohol-Free Graduation Parties, school athletic programs and advertising.
  • Education - each year Town Pump locations sponsor more schools in Montana through our affiliation with Exxon as well as through our own corporate Giving Campaign. These grants are used for school programs such as computer software, reading programs, music programs, field trips and scholarship programs.
  • The Town Pump Scholarship Program was established to assist all Town Pump employees, their children and/or grandchildren to continue their education after high school. $55,000 in scholarships is offered for full-time study at an accredited Montana institution of the student’s choice.
  • The Meals for Backs Program seeks to fulfill our mission by providing funding for backpack feeding programs in Montana primary, middle and secondary schools. Grants from $5,000 to $10,000 are available for schools or other charitable organizations with existing programs and organizations seeking to start a backpack feeding program in a school not currently served.





Town Pump Reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Thomas P. Kenneally
16 Ratings
  • Featured Review

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IMS in Butte, MT
    Current Employee - IMS in Butte, MT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Town Pump full-time (More than 3 years)

    Pros

    Town Pump has allowed me to have a great balance of work/life. There is a strong focus on community and providing the best experience for the customer and employee.

    Great benefits, and have great managers that genuinely care and are helpful.

    Cons

    Can't think of any at this time.

    Advice to Management

    Keep focusing on the value you are providing.

See All 38 Reviews

Town Pump Photos

Town Pump photo of: Montana's Best Casinos Employees
Town Pump photo of: First Location
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Town Pump Interviews

Experience

Experience
85%
14%
0%

Getting an Interview

Getting an Interview
85%
14%

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1.  

    Cashier Interview

    Anonymous Employee in Chinook, MT
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Town Pump (Chinook, MT) in August 2017.

    Interview

    I was brought into the office and introduced to a few team members. The interviewer was very nice and easy to talk to, there were no wrong answers and a few laughs were shated.

    Interview Questions

    • Most of the questions were about my teamwork abilities and ethics.   1 Answer
See All 7 Interviews

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