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Towne Park Overview

Annapolis, MD
10000+ employees
1988
Company - Private
Hotels, Motels, & Resorts
$100 to $500 million (USD) per year
Towne Park is America’s leading hospitality and healthcare services company with over 13,500 employees at more than 800 sites nationwide, including approximately 500 hotel and hospitality sites and 300 hospitals.

We build better guest experiences ... Read more

Company Updates

  • Towe Park is proud and honored to again be recognized as a winner of the NVFS CARE Awards. The award recognizes companies with outstanding employee engagement and culture, progressive family-friendly policies and deep community impact.

    2017 Winners - Northern Virginia Family Service

    2017 CARE Award Winners NVFS' CARE Awards recognize local businesses for outstanding employee engagement and culture, family-friendly policies and community stewardship. Congratulations to the 2017 winners! AMERICAN SYSTEMS Business Benefits Group Consumer Technology Association CustomInk Dimension Data Evans Incorporated FlexProfessionals, LLC FMP Consulting Helios HR INTEGRITYOne Partners Knight Point Systems, LLC MBL Technologies, Inc.

  • We are excited to welcome Andrew Kerin to the Towne Park team!

    Andrew Kerin Elected CEO of Towne Park - Towne Park

    ANNAPOLIS, MD., September 6, 2017 /PRNewswire/- Towne Park, a leading hospitality and healthcare services company, announced that its Board of Managers has elected Andrew Kerin as its Chief Executive Officer and member of the Board, effective September 5, 2017. The Board also thanked interim-CEO Dave Nichols...

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Towne Park – Why Work For Us?



Honored as a “Best Run Company” and a “Best Place to Work,” we offer a high-performance culture that leverages best practices throughout the organization and attracts some of the best and the brightest in the business world. From service on the drive to accounting, you will be working with great leaders and have enormous opportunities to demonstrate and hone your own leadership skills.

At the heart of Towne Park linking everything we do is a clear sense of purpose: to create great experiences – for our clients, their guests, the communities that we serve, and to each other. What that means to employees is that their work at Towne Park makes a difference in the lives of others. Purpose-driven action, “making a difference,” transforms work into a mission that is more rewarding than something done simply to make a profit. It builds emotional connections and makes work matter more to everyone. We take tremendous pride in our work and in our culture that supports it.

We offer one of the best training programs in business and incredible opportunities nationwide. We believe that the very best people are the foundation to business success. As a result, we don’t just recruit talent – we strive to help everyone develop and propel their career to new heights with opportunities for advancement and courses for all, from entry level to senior management. In the process, employees also have the chance to build relationships with exceptional talent from some of the world’s top hospitality and healthcare brands, and those relationships help employees to further learn, develop and shape their careers.

People play a major role in our success. To create a great customer experience takes the right people, investment and training. We seek and cultivate a unique kind of associate. One who is looking for challenge, growth and meaning. Our associates’ deep expertise, passion for what they do and genuine commitment make it possible for Towne Park to pursue growth opportunities and serve our clients in new ways.

Recognizing this, we celebrate our employees and all they do for us. We have a variety of programs to honor service excellence and key accomplishments and frequently hold special recognition events. Celebrating employees keeps morale high and builds a better team with a culture of innovation, agility, courage and integrity that is critical to overcoming challenges. 



At Towne Park, every day we get to do something extraordinary. Every day we have the opportunity to make a difference. It’s one of the things that makes being part of our team so rewarding.

To celebrate and honor some of the exceptional service, extraordinary actions, and valuable community outreach of our employees, this year we are sharing stories of how our team is making a difference.

Today we introduce you to Zach Hardin. Zach works as a valet attendant for Towne Park in Virginia at a leading global hotel chain. He works seamlessly with our partner’s team to ensure that every guest’s experience is first class, to extend our partner’s brand, and to make it shine. The impact on guests can be enormous.

Zach recently went above and beyond to help a guest in need, which prompted the guest to write the hotel, assuming that Zach worked for them. As shown below in the guest’s letter, Zach made the guest a fan of the brand for life:

“Zach Hardin, Valet Manager for the [hotel name] made me a lifelong [brand] user. I stayed at the hotel last week and stupidly forgot that I had rented a car. I used Uber to get back to the airport and had forgotten that I had a rental. I called the rental company numerous times but got no response. I called the hotel and eventually got to Zach. After hearing my problem, and understanding that I was in California and not Virginia, Zach did not hesitate to offer help and drive the car back for me. I offered compensation, or a tip and Zach refused. How can any hotel chain compete with this kind of dedication and service from your employees? I will be forever in Zach’s debt. I hope that your hotel recognizes Zach’s selfless service, and I will always use your hotel for my future travel needs. Well done.”

Zach is a true Difference Maker and we are proud to have him LeadingServing, and Growing at Towne Park.



Towne Park, every day we get to do something extraordinary. Every day we have the opportunity to make a difference. It’s one of the things that makes being part of our team so rewarding.



Earlier this year we partnered with Union Park Elementary in Orlando, FL. Union Park is a Title I school that serves relatively underprivileged students, some of whom receive up to three meals per day and need clothing on loan to make it through the week.

Towne Park donated $10,000 to Union Park for the purchase of a STEAM lab, a space that rewards imagination and inspires integrative learning in science, technology, engineering, arts, and mathematics. As STEAM labs says, “When kids are empowered to be makers, amazing things happen in their lives. By being creators instead of just consumers, they are learning to be the innovators of the future, today. Their confidence in their own abilities allows them to make the change they want to see in the world.”

With the funds, Union Park created a fantastic lab featuring technology and robotics systems that many top-tier schools do not have, including the following:

  • iPads;
  • Vex IQ Robotic Starter Kits, a system that builds engineering interest and encourages teamwork, problem solving and leadership;
  • Sphero(s), the world's first app-enabled robotic ball and a sophisticated companion for smartphones and tablets;
  • Dash by Wonder Workshop, a robot that responds to voice, navigates objects, dances, and sings; and
  • Lego robotics kits.

The effect of the STEAM lab on kids has been tremendous. Many students who were struggling academically, behaviorally, and/or socially have shown dramatic improvement since gaining access to the donated equipment. Union Park Elementary’s principal, Amy Klaber, stated simply, “Towne Park is making a difference in the lives of these students.” 

We couldn’t be happier. Students have beautiful hearts and incredible minds. Sometimes all they need is an opportunity and someone who cares. In our own small way, we’ve provided both.


WE CELEBRATE OUR EMPLOYEES

At Towne Park, we celebrate our employees and all they do to make us successful. At many of our locations, special recognition events are held in honor of service anniversaries and key accomplishments. From Annapolis, Maryland, to Anaheim, California, Towne Park we also get together for employee birthdays and encourage associates to have fun while giving back to our local communities through volunteer events and civic organizations. For associates based in our corporate offices, casual Fridays are observed whenever possible and appropriate.  Celebrating employees helps us build a better team with a culture of innovation, agility, courage and integrity that is critical to overcoming challenges. Our team sees challenges as opportunities and that approach has created an energized and collaborative community of employees like no other.

THE PERKS OF WORKING FOR TOWNE PARK

All of our talented Towne Park team members enjoy vendor discounts from popular companies.  Towne Park offers a variety of discounts for our associates that include entertainment vendor discounts (movie tickets, concerts and live events), exercise and activity discounts, mobile phone, finance and banking, accommodations, auto and travel-related for lodging and hotels, and personal business needs discounts.

Benefit eligibility varies by position and can be discussed during onboarding.

Benefit Programs

Voluntary Programs:

  • Critical Illness
  • Legal
  • Hospital Indemnity
  • Identity Theft
  • Accident
  • TeleHealth
  • 401(k) Retirement Savings with Employer Match
  • Parking and Transportation Accounts
 
 

Core Benefit Programs for you and your eligible dependents:

  • Choice of Medical/Prescription Drug
  • Flexible Spending Accounts
  • Choice of Dental
  • Health Spending Accounts (with an employer contribution)
  • Company-paid and Voluntary Life Insurance
  • Choice of Vision
 
 

Comprehensive Leave Benefits:

  • Six Designated Holidays
  • Paid Time Off
  • Short and Long-Term Disability
  • Bereavement Leave
 
Additional Benefits for Hourly Associates:
Hourly Associates are eligible for premium pay for time worked on seven designated holidays and the potential to share in the shift’s tip pool, depending on position.
 

Towne Park is committed to focusing on the growth of our associates and the organization. We offer learning and development opportunities inside and outside the company and career mobility across the organization.

 
 
 

YOUR PROFESSIONAL DEVELOPMENT IS OUR PRIORITY

We don’t just recruit talent – we are committed to developing our team members. With opportunities for advancement, as well as comprehensive training programs beyond new employee orientation, we empower our employees who are seeking growth and to achieve their full potential as a member of the Towne Park family. Through the programs below, we are proud to have an average of 100 employees a month dedicated to training nationally.

TRAINING PROGRAMS DESIGNED FOR ADVANCEMENT

Gear Up

Gear Up is an online and on-demand development program targeted toward our entry-level associates who wish to grow into a supervisory position. Upon completion of the curriculum, the associate sits for a panel certification interview to validate knowledge and gain exposure to local leadership. This training program offers hospitality- and healthcare-based versions of this training to best equip our associates for success as they prepare to step into their first leadership role. And as of November 2015, Gear Up celebrated its 1000th graduate in its very first year!

Ascent Training

This 12-week hybrid learning program consists of three unique components, mixing online learning, classroom style instructor-led training, and ongoing “stretch assignments” for the associate to implement in between classes. Through Ascent, our associates gain invaluable knowledge and experience. Upon completion of the program, they are ready to attend a panel certification and start applying to management positions.

Account Manager Training Program (AMTP)

“AMTP” is designed for first time assistant and account managers. Whether internally promoted or externally hired, this curriculum covers everything an account manager would need to know in their first 60 days in the role. Topics include but are not limited to, Towne Park systems, client relations, revenue reconciliation, payroll and roster management, risk mitigation, and employment practices.

Emerging Leaders Program

While similar to AMTP, the Emerging Leaders Program is designed specifically for recent college graduates interested in pursuing a leadership position. During the nine to twelve month rotational program, participants are mentored by Towne Park’s top leadership and are educated and trained in all facets of the company. After successful completion of this program, they are placed into a leadership role within the organization.


Making Communities Better

 At Towne Park, our commitment to making a difference includes helping the communities in which we live and work. Towne Park works with a wide variety of partners to develop and support initiatives that help communities across the country. Initiatives range from education to career development programs.


Towne Park Reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Andrew Kerin
15 Ratings
  • "Valet"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Towne Park part-time

    Pros

    It was an easy job

    Cons

    No downsides i can think of

See All 561 Reviews

Towne Park Photos

Towne Park photo of: Austin District-Central Texas' Food Bank
Towne Park photo of: Third Shift Appreciation-with our Austin Culture Committee
Towne Park photo of: Third Shift Appreciation-with our Austin Culture Committee
Towne Park photo of: Third Shift Appreciation-with our Austin Culture Committee
Towne Park photo of: Our team at the Towne Park sponsored hole for the Tee Off for Tourism event, held by the Hillsborough County Hotel & Motel Association
Towne Park photo of: Lead.Serve.Grow-Central Florida's Ascent Training Class
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Towne Park Interviews

Experience

Experience
64%
20%
16%

Getting an Interview

Getting an Interview
67%
14%
11%
4
2
2

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Valet Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at Towne Park.

    Interview

    very easy interview because of the manager at the time. Now they look more for how you can bring service. Its not about how fast you can bring up cars but how you can make guests feel welcomed.

    Interview Questions

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Towne Park Awards & Accolades

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Work at Towne Park? Share Your Experiences

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