Working at Trader Joe's | Glassdoor

Trader Joe's Overview

Monrovia, CA
10000+ employees
Company - Private
$10+ billion (USD) per year
When it comes to grocery chains, Trader Joe's isn't your average Joe.

The company has 460+ stores in 41- states and about 38,000 employees dubbed “Crew Members”. The Crew Members are hard-working, fun ... Read more

Mission: The company’s philosophy is to bring their customers the best food and beverage values; provide them with information to help make informed buying decisions and to create stores filled with fun, friendliness and genuine care for customers.

Glassdoor Awards

Best Places to Work: 2017 (#33), 2013 (#24), 2012 (#9), 2011 (#16)

Trader Joe's – Why Work For Us?

It all started in the 50s... Would you believe we started out as a small chain of convenience stores? It’s true. Way back in 1958. We were called Pronto Markets. In ‘67, our founder, the original Trader Joe, changed our name (yes, to Trader Joe’s) and the way we do business.

We made the stores bigger (if you can imagine), decked the walls with cedar planks and donned our crew in cool Hawaiian shirts. Most importantly, we started packaging innovative, hard-to-find, great-tasting foods under the “Trader Joe’s” name. That cut our costs and saved you money. Still does. And that’s important, because “Value” is a concept we take very seriously. And by ‘Value,’ we mean great everyday prices on all of our great products — no sales, no gimmicks, no clubs to join, no special cards to swipe...

How do we do it?

  • We buy direct from suppliers whenever possible, we bargain hard to get the best price, and then pass the savings on to you.
  • If an item doesn’t pull its weight in our stores, it goes away to gangway for something else.
  • We buy in volume and contract early to get the best prices.
  • Most grocers charge their suppliers fees for putting an item on the shelf. This results in higher prices... so we don’t do it.
  • We keep our costs low — because every penny we save is a penny you save.

It’s not complicated. We just focus on what matters — great food + great prices = Value.

What We Do

At Trader Joe’s, we create an outstanding customer experience around the discovery and enjoyment of amazing food and beverages. It’s what we do, and our Crew is our bread and butter, alongside the Trader Joe’s Bread and Butter.

It’s what we do – in every store, every day – that makes us Trader Joe’s.

Is It You?

We are looking for hard-working, fun people—people with a passion for food, learning, and creating delight for others. We take our job seriously, wear ourselves lightly, and are always looking to improve our Crew.


We treat our Crew like our bread and butter. Because we know quality benefits play a vital role in promoting the health and well-being of our Crew Members and their families, we offer:

  • Competitive Pay
  • Generous Retirement Plan
  • Health Care (Medical, Prescription, Dental, Vision)
  • Paid Time Off
  • Family and Medical Leave
  • Short & Long Term Disability
  • Life Insurance
  • Crew Member Assistance Program
  • 10% discount on all TJ’s Products
  • Cool Shirts & Name Tags
  • Training Programs
  • Regular Product Tastings
  • Leadership Development Courses


The Crew is Trader Joe’s heart and soul. As a member of the Crew, you do a little of everything—and handle a lot. So does everyone along with you. Working the cash registers, receiving and unloading deliveries, stocking shelves, building displays, cleaning the floor, answering questions about Trader Joe’s products, and just generally making sure that every customer has a fun, friendly and informative shopping experience—that’s a little of everything. That’s a lot.



Merchants are exclusively promoted from Trader Joe’s Crew Members. Having demonstrated a deep commitment to their community, Merchants are tasked to do it all, like the Crew, and to set the example. From working the cash registers and receiving and unloading deliveries to answering questions about products, and making sure that every customer has a fun, friendly and informative shopping experience—Merchants get it done and always quest for ways to do it better.



Mates are store leaders. Promoted from Crew Members who excel in their roles, as well as qualified external candidates, Mates do it all and provide direction and training to the Crew. From working the cash registers and stocking shelves to building displays, and making sure that every customer has a fun, friendly and informative shopping experience—Mates work side by side with and develop the Crew to ensure that the work is executed with excellence and efficiency.


The Captain (always promoted from within—a Mate that has exemplified unwavering integrity and commitment) is the leader of the store. With the assistance of a team of Mates, the Captain directs the strategy and develops the Crew. They do it all on the floor of the store (there are no offices). From working the cash registers to making sure that every customer has a fun, friendly and informative shopping experience—the Captain works with and leads the Crew to continuously optimize every process.

Trader Joe's Reviews

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Trader Joe's Chairman and CEO Dan Bane
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956 Ratings
  • Featured Review

    Helpful (6)

    "Crew Member"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Member
    Current Employee - Crew Member
    Positive Outlook
    No opinion of CEO

    I have been working at Trader Joe's full-time


    Great company to work for. Upbeat, fun environment while keeping it professional when it comes to customer service. Great benefits when you're there as a full time worker.


    Not a set schedule but depending on the schedule writer they can be flexible with time and hours.

See All 1,810 Reviews

Trader Joe's Interviews



Getting an Interview

Getting an Interview




  1. Helpful (28)  

    Anonymous Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Easy Interview


    I applied in-person. I interviewed at Trader Joe's.


    Two stage interview process, first interview was with two crew members who i assume were looking to further their development. Second round interview was with the store manager (captain) and another crew member who I assume is further along the developmental process.

    The first interview was mainly for the two crew members to see who you are and if you are a good fit for their store. Can they see themselves working with you, do you have the right atitude etc.

    The second interview is basically the same thing but with the store manager, they even asked the same questions, felt a little like ground hog day.

    I didn't get the crew job in the end which was quite a thurprise to me as I thought i ticked all the boxes. Had retail experience, even at head office level, was personable etc.

    It was a good process in all, but when they called to let me know of the outcome they were short and sweet and didn't even let me ask a question. I rang back and asked 'can I have some feedback as to where I can improve?" Apparently they do not hove feedback which I think is pretty poor.

    Interview Questions

    • What do you know about Trader Joes   1 Answer
    • Do you know what tasks you will be doing?   1 Answer
    • Where do you see yourself in five years?   1 Answer
See All 618 Interviews

Trader Joe's Awards & Accolades

  • Employees' Choice -50 Best Places to work, Glassdoor, 2013
  • Employees’ Choice - 50 Best Places to Work, Glassdoor, 2012
  • Employees’ Choice - 50 Best Places to Work, Glassdoor, 2011
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