Working at Trailfinders | Glassdoor

Trailfinders Overview

London, England (UK)
1001 to 5000 employees
Company - Private
Travel Agencies
Unknown / Non-Applicable

Audley Travel, Flight Centre Travel Group

Trailfinders Reviews

  • "1 year 11 months"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Travel Consultant
    Current Employee - Senior Travel Consultant
    No opinion of CEO

    I have been working at Trailfinders full-time (More than a year)


    As others have mentioned there are great travel perks, the highest pay within the industry for front line sales staff coupled with rapid pay rises for top performers.
     That and the free lunches!

    There are those who will complain about the hours but this is a sales based job and Trailfinders are completely upfront as to what is expected of their staff. If you want 9-5 Monday to Friday you will struggle to be happy here. Personally, having come from the world of events found the hours to be shorter and kinder!

    I have been very impressive by how accommodating the company has been towards medical appointments, particularly its willingness to sort time off at short notice, something I have been very grateful for.

    Management has taken an active and positive interest in me and has continued to coach me to be a better sales person. This has led to better payouts and overall a nearly 30% increase in my sales figures. In other words, in my case at least, I feel that they have definitely helped me to earn more money.


    Trailfinders definitely has an employee retention issue. Among a number of long term employees there is a feeling of not being valued which inevitably leads to an exodus of talent. This is also coupled with a lack career progression if you are not inclined to move/commute to London.

    The companies policy of hiring internal is a great strength and weakness to the firm. It needs to outsource areas such as marketing/advertising to a third party.

    A large pay cut was enacted for new hires at a number of branches. I can only think this was done to fund the expansionist policy for new stores. It does however stifle movement of people within the firm. Given Trailfinders is also enjoying a very healthy level of profitability it seems harsh to cut wages in areas where living costs are only ever rising.

    Attitude to maternity cover needs drastic improvement, a very common
     complaint by Trailfinders female sales staff is the companies inflexibility when it comes to returning to work after maternity leave. This must be improved

    Advice to Management

    Improve working conditions for new mums, improve long term staff retention levels/staff satisfaction. roll back the wage cuts to new hires. Look outside Trailfinders for skilled partners in areas the company is weak in.

See All 229 Reviews

Trailfinders Photos

Trailfinders photo of: A recent educational group heading to Thailand with a cheeky stop in Helsinki on the way.
Trailfinders photo of: Staff relaxing after at the end of the day during an education to Western Australia 2018
Trailfinders photo of: Taking a breather in the Annapurna region on the 2017 Nepal Educational trip
Trailfinders photo of: Relaxing on a houseboat in the Kerala Backwaters on the 2017 India Educational trip
Trailfinders photo of: Seychelles Educational trip 2017
Trailfinders photo of: One of the less relaxing supplier events!
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Trailfinders Interviews



Getting an Interview

Getting an Interview





    Travel Consultant Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview


    I applied online. The process took 3 weeks. I interviewed at Trailfinders.


    Had to submit answers to pre-set questions online. This was then followed by a link to an online psychometric test. If passed a phone call interview, then if deemed suitable an interview in branch.

    Interview Questions

    • How would you sell a holiday to someone who wasn’t sure.   Answer Question
See All 51 Interviews

Company Updates

  • A warm welcome in Winchester! We continue to expand with our 38th travel centre opening its doors in Winchester yesterday. Feel free to pop in and say hi to Ben and his team.

  • Following a recent family holiday to Vietnam on of our Senior Sales Consultant Guy said “We always said having children wouldn't stop us travelling... so true to our word my wife and I spent our most recent holiday travelling the length of Vietnam with our daughters.”

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Trailfinders Awards & Accolades

  • Best Tour Operator, The Times, The Sunday Times and The Sunday Times Travel Magazine, 2018
  • Best Tour Operator, The Times, Sunday Times & Sunday Times Travel Magazine, 2017
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