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TransNational Overview

Rosemont, IL
51 to 200 employees
1999
Company - Private
Finance
$10 to $25 million (USD) per year
As a leading Electronic Payments Processor headquartered in Rosemont, IL., TransNational maintains an A+ Rating with the BBB and has been voted runner up for one of the industry's highest honors, the 2013 National Electronic Payments Sales Organization of the ... Read more

TransNational – Why Work For Us?


For almost two decades, TransNational has continued to evolve the fast-paced merchant services industry with cutting-edge technology and unmatched customer support. Whether you are looking to expand e-commerce business across borders, or streamline your local mom & pop boutique, we are a payment services provider you can truly rely on.

Our Story

After 16 years of dedicated sales experience, John Pitzaferro began TransNational as a company that would provide a breath of fresh air into the merchant services market. With John's deep understanding of the industry and its workings, he and his leadership team saw TransNational as an opportunity to revitalize the merchant services reputation and create a positive work environment. We broke the industry mold by putting our customers first and created a full-disclosure environment built on honesty and integrity. We make payments simple so you can focus on what makes your business great. We not only dedicate ourselves to handling payments, but also recognizing the leadership of our staff. Our sales and operations teams are always on their game - able to assist each merchant's unique business requests. This character of the TransNational family has allowed us to build long-lasting relationships with our clients and our community. In addition to our headquarters in Chicago, TransNational has expanded to open offices in Tampa Bay and Orlando. We hope to continue to better the payments industry by educating and servicing business owners at the highest certified manner.

We Do It For Our People

Our only focus is not just on the people we serve, but also in recognizing the accomplishments of our staff. Voted a Chicago Tribune Top 100 Workplace for three consecutive years, we've built an environment that encourages growth, collaboration, and above all, one that has a whole lot of fun. The staff at TransNational not only succeed in the workplace, but also outside our 9 to 5. We boost employee involvement in community service and increase awareness for several local, national, and international non-profit organizations. We're also one of the few offices that give each employee a paid volunteer day to better the community and their character. How cool is that?

We Do It For Our Community

At our core, we're a company that prides itself in contributing to the community beyond the walls of the workplace. From partnering with national community outreach organizations to organizing scholarships for local high schools, TransNational aims to share the same enthusiasm we have with merchant services with that of service to society. It's our responsibility to serve and respect our society as citizens of one world. Our clients and customers can take pride knowing they are partnering with a positive force in the community.

Organizations We Support

ORPHANetwork
For over 15 years, ORPHANetwork assists over 300 orphaned children through six orphanages across Nicaragua. Each year, we are proud to support their efforts by sending employees to Nicaragua for a week of volunteer work and service. Our yearly joint fundraiser, Party with a Purpose, raises awareness to provide medical care for at-risk children in Nicaragua. In the event's fifth year in 2015, the event raised almost $300,000, and in total has helped provide 1.6 million meals, along with health assessments and holistic care, which have collectively reduced the malnutrition rate from 36% to 6%. Read more about the event here.

Fellowship Housing
Based out of the suburbs of Chicago, Fellowship Housing has been assisting homeless single mothers and children for over 20 years. Their transitional housing programs offer mentoring, financial counseling, and help in securing employment for its members. The program has resulted in a 90% success rate, serving over 200 families and 600 individuals.

Wounded Warriors Project
TransNational is honored to be an annual contributor to Wounded Warrior Project (WWP) and their initiatives. For over ten years, WWP has helped over 70,000 injured veterans and military members and over 11,000 family members through a variety of support services.

Habitat for Humanity
Since its founding in 1976, Habitat for Humanity has rehabilitated or preserved more than 800,000 homes around the globe, making them the largest not-for-profit builder in the world. TransNational lends a hand in the community through Habitat’s annual BlitzBuild initiative.

Special Olympics
Founded in 1968, Special Olympics is the largest global sports organization for children and adults with intellectual disabilities, providing training and competitions to over 4.4 million athletes in 170 countries. TransNational employees participate in local fundraising and volunteer events annually, including the Polar Plunge and Plane Pull events in Chicago. Additionally, TransNational’s corporate giving program backs a dollar-for-dollar match for each employee donation.

TransNational Reviews

3.7
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Approve of CEO
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John Pitzaferro
25 Ratings
  • Helpful (1)

    "Great people and company values with lots of growing pains."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Tampa, FL
    Current Employee - Senior Account Manager in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TransNational full-time (More than 3 years)

    Pros

    The people who work for the company are incredible. Some of them have incredible experience in their fields which can add a lot of value.

    The CEO and President of the company are very genuine and truly do want the best for you, the company, and most importantly, the merchants.

    In our industry, this trio is a rarity.

    Company is trying to grow but is a slow learner and slow adapter. Everyone in the industry always seems a step or two ahead so it can feel like we're very far behind when competing at times.

    Company is extremely competitive when it comes to pricing models. This makes customer retention easy.

    Cons

    Base salary is minimum wage yet the company wants you to treat the job like a career and talks about it like a career. The dirty secret is that turnover is insanely high. Like a revolving door some months.

    They want you fully invested in the company and their beliefs yet gives you no sort of reassurance they believe in you. You'll be burning your fuel, your car, your laptop, and your cellphone bill.

    It seems that it takes on average about 4 years before your 'qualify' for the company to give you cellphone reimbursement. Just so you have an idea as to what I mean by, 'Invest yourself in us and we'll maybe return the feeling.'

    It's like saying I love you to your significant other and them saying 'I appreciate that' in return.

    The communication with this company is brutal. Not what I would call professional at all. You may send out an email to the ops team and not ever hear whether the issue was resolved or if it is still ongoing. You may even have a merchant who leaves you and you may not ever find out why except in the account notes it will always say it was something you did as a sales rep... Even if you know it was a customer care issue.

    Advice to Management

    Please fix the communication issues within the company. Do not just talk about fixing the communication issues... Actually fix them.

    If an employee has a valuable idea, you should find a way for them to implement that idea... Not just stifle it because it's not currently part of 'the way things are'.

    Lastly, stop putting everything through the spin cycle. AKA, If there's an issue stop spinning it until it's a sales reps fault when clearly it isn't.

See All 37 Reviews

TransNational Photos

TransNational photo of: Sitting area in our New Rosemont Office.
TransNational photo of: Our recruiters attending a career fair!
TransNational photo of: A few TN leaders enjoying lunch during the 2017 Global Leadership Summit.
TransNational photo of: Haloween 2016
TransNational photo of: Halloween 2016
TransNational photo of: Employee volunteer opportunity
See All PhotosSee All

TransNational Interviews

Experience

Experience
66%
16%
16%

Getting an Interview

Getting an Interview
40%
20%
20%
20

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1.  

    General Manager Interview

    Anonymous Employee in Tampa, FL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a recruiter. I interviewed at TransNational (Tampa, FL) in April 2017.

    Interview

    The initial contact with the corporate recruiter set the tone for the entire interview process. The professionalism and the realistic expectation set forth during the entire interview process were five star. The first interview is done over the phone with the recruiter. Following were interviews with two vice presidents, a general manager and the president of the company. Much time is spent making sure that there is a good fit before being offered a position. The company is looking for exceptional career minded individuals who have goals and a desire to succeed.

    Interview Questions

    • Are you looking for a job or a career?   1 Answer
See All 6 Interviews

TransNational Awards & Accolades

  • Chicago's Top Workplaces, The Chicago Tribune, 2017
  • Chicago's Top 100 Workplaces, Chicago Tribune, 2015
  • Chicago's Top Workplaces, Chicago Tribune, 2012
  • Entrepreneur of the Year® Finalists, Ernst & Young, 2012
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