Working at Transport for London | Glassdoor

Transport for London Overview

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London, England (UK)
10000+ employees
Transportation & Logistics
$5 to $10 billion (USD) per year
Transport for London is provided by Transport for London, a government agency that oversees the operations of the city's bus, subway (London Underground, better known as the Tube), light rail, and tram systems. The agency is working to bring back a storied ... Read more

Transport for London Reviews

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Mike Brown MVO
60 Ratings
  • "Project Manager"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager
    Former Employee - Project Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Transport for London full-time (More than 3 years)


    - good work-life balance and flexible hours
    - good pay compared to industry salaries and great perks (health insurance, free piblic transport, pension)
    - interesting projects


    - the culture is do-minimum
    - you have to push continually people who don't want to work
    - everyone has their own agenda, few people really care about doing a good job
    - no incentives for good performers
    - promotion opportunities are limited

    Advice to Management

    - incentivise achievers to continue to motivate them
    - show that you actually care (ans understand!) your job

See All 268 Reviews

Transport for London Photos

Transport for London photo of: View from office
Transport for London photo of: Palestra
Transport for London photo of: Getting off the Tube
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Transport for London Interviews



Getting an Interview

Getting an Interview




  1. Helpful (17)  

    Customer Service Assistant Interview

    Anonymous Employee in West Kensington, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. I interviewed at Transport for London (West Kensington, England (UK)) in August 2017.


    Applied online July 7th 17. Pretty straight forward application form, usually some companies only allow if you have relevant skills however TfL are neutral and dont require previous experience. Within 1-3 hours received an email to fill out an questionnaire. Basically answering questions on how to deal with situations and how you would react. They have a 3 minute video prior to the questions, i highly recommend that you watch the video as it is employee accounts of possible situations you could face and brief and TfL as a company. I believe i had 5 days deadline to complete the questionnaire but it was fairly easy so done straight away. 3 days later ( 10th July ) recieved an email about successful outcome please book an interview which was 2 weeks time with a specific day designated and various times to choose from Friday 28th July 17. Once you confirm your time you then get a email confirming the time and access to their ' Candidate Charter' where you can view practice materials to prepare yourself for the English and Maths assessment. On Assessment day process was very smooth and the tests itself was very easy regardless of ability as the two assessors in the room do an example with everyone and if you do make a mistake or have questions thats the only time to ask them. Both tests are timed to 7,2, 10, 10 minutes per sections i wont give too much away are they do change which order they will do but if you make it to this stage my review will make sense. There is a benchmark to meet so dont worry if you dont finish as long as the benchmark they have set is met whether you finish or not does not matter. ( they do not tell you the benchmark but my best advice is understand the practice materials then you will know how best to approach the questions.) i completed every question confidently and had enough time to double check - hopefully that indicates how easy they are!

    3 Working days ( Wednesday 2nd August) after the tests i received my email that i had passed the assessments and have been invited back for the Role play and Competency based interview and had to confirm my time asap as it was for that Friday 4th August 17. On my Assessment day there was 28 people doing the tests and 1 person got penalised for not stopping ontime so you can imagine how strict it is.

    On the Day of the Role Play it is important you have your correct ID as they take copies at this stage and they will refuse you regardless if you dont have all as you are told on assessment day what to bring should you pass those tests. Role play scenario was very interesting as it is actors/staff who know the scenario in depth so you have to adapt to the situation. You meet the assessor who will be judging your customer service skills before hand and he gives you tour scenario sheet, which breaks down the law, whats illegal and what your role you will be playing. You are given 5 minutes to prepare for the scenario so dont panic! You are not thrown in the deep end! And 5 minutes adapting and finding an outcome to your situation. On this day there was 4 of us at a specific time so you can imagine the big drop in people from the tests to Role play n interview day there was! After that you are taken to a room to wait --- which basically you will ether get taken out for an interview or told you have not passed the Role Play. You only get an interview if you pass the roleplay so do take note of how to prepare in the information they send out in the emails! My interview was around 30-40 minutes long and after the competency based questions/interview i wasn't feeling to hopeful as i did find them a bit hard but if you have great understanding of you employer/business, heirachy, the job role, job specific issues etc - you are on your way to possibly passing the interview ! The assessor i had was nice and although she didnt give me an indication on how she personally felt i handled the questions she did bring me water ready after the role play which i found kind and attentive, and told me the responce time after the interview and was very encouraging enough to if i was not offered employment i will apply again. I can confirm i have been offered the job today and im so excited that i had to share my experience with you guys so you dont think negatively on applying! Although this is a headache to read if i had this before hand i would of been alot more relaxed but i applied once and passed and been accepted once so very reassuring if you put in pre work/practice you can gain the outcome you want!

    Good luck people!

    Interview Questions

See All 146 Interviews

Transport for London Awards & Accolades

  • Britain's Top 100 Graduate Employers, The Sunday Times (UK), 2012
  • Top 100 Graduate Employers, The Sunday Times (UK), 2009

Transport for London Locations

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