Trellis Company Announces New CEO
Scott Giles Named President and Chief Executive Officer
Trellis Company (formerly TG), a nonprofit 501(c)(3) corporation and leading provider of loan support and financial education services for the U.S. Government and commercial businesses, announced that the Board of Directors has selected Scott D. Giles as President and Chief Executive Officer, effective January 22, 2018.
Trellis Company (formerly TG) is an established company that is breaking new ground by expanding our range of offerings. While maintaining our nonprofit and higher education activities, we are focused on moving into new business ventures. Our website largely tells the story of where we’ve been, but that’s only part of the picture. We’re now venturing into new territory. Even better, we’re looking for talented people to help us write the next pages of our story.
Our vision is that people receive trusted guidance to make informed decisions and improve their lives.
Trellis values a diverse workforce, reflective of those we serve. We recognize and celebrate individual differences, backgrounds, and experiences as key elements to better serve our customers, provide our employees the opportunity to realize their full potential, and to fully achieve the corporation’s vision.
Trellis is currently hiring a number of key positions, and the candidates who are selected will be part of an exciting transition as Trellis moves into a new chapter.
For most of our history, we’ve been in the student loan industry, functioning in a highly-regulated and change-resistant environment. However, huge opportunities in the world of student loans have enabled Trellis to evolve as well. That evolution is happening right now.
Are you excited by the prospect of joining a company that has financial stability as well as a slate of new possibilities? Do you welcome a chance to grow, learn, and make a difference? Are you drawn to an opportunity-rich environment? If so, keep reading.
We are moving into new markets, spinning off new businesses, and applying our dollars and expertise toward new challenges. We offer excellent benefits, a competitive salary, and the chance to be truly engaged, while working in a fun atmosphere with smart people.
Maybe you’re thinking about applying to one of our open positions at Trellis and you’re wondering if you’d be a good fit. Maybe you’d like to know more about the culture and the people. You’re in luck! To give you a glimpse into life at Trellis, we’ve asked a few of our smart, fun team members to share a little bit about who they are and what it’s like to work here.
What’s your role at Trellis?
I am currently an Analyst for the Adjustments team in Collections.
How is Trellis different from other workplaces, and why do you like it?
Before I joined Trellis just over seven years ago, I had only worked with small businesses. When I came here, I was concerned that I wouldn’t be able to have the same close-knit work relationships that I had with my previous employers. I was surprised at the community that Trellis has and how close I was able to work with anyone as long as I put forth the effort to meet people. The people are still my favorite part!
What’s a typical day like for you?
My mornings are pretty hectic! I come in at 7 a.m. and start on queries and reports, sending some to my team so that they have their work when they get in. I field phone calls from my team regarding issues with processing. I interact with team members and team leads on the default recovery side to sort out concerns and questions. The best part of this is that today is never going to be like yesterday; I love it!
What’s your or Trellis’ philosophy when it comes to dealing directly with clients?
I get to deal with Trellis' vendors on a day-to-day basis. I try to make myself as available to them as possible with the mindset that the faster I resolve their issues, the faster they are able to help our borrowers.
How does your team, including your manager, support each other?
We are always backing each other up, whether it’s because someone is on vacation or because they just need a hand. We are in a constant state of learning and teaching so that everyone has an opportunity to know what everyone does. There are always extra hands available to complete the job. I appreciate the opportunity to cross train, and really like the commitment to teamwork.
Is there anything about your job that people might find surprising?
I think some people might find it surprising that there is a lot of extra footwork needed to close these accounts for collections. Between rehab accounts and consolidations to interest rates and database updates, we process a lot of it manually to ensure correct postings and proper closures.
Do you have any advice for new hires?
Every workplace has challenges. Glassdoor certainly highlights the opinions of a few negative people; don’t let it influence you. Take a step back and look at everything through your own eyes and create your own opinions based on solid information.
Cupcakes: Chocolate or vanilla?
Bob Ugiansky, Web Manager, has seen his role at Trellis Company evolve. For years, he oversaw Trellis' public service website (www.AIE.org), which provides students information about how to plan and pay for college. These days, Bob’s also part of the planning and developing Trellis' new ventures.
Can you give us a brief overview of the company?
The company is very dynamic. Some areas support call services for student loans, but we’re also exploring and building up new businesses and services.
What would you say to someone who is thinking about coming to work for Trellis?
Things are changing as we expand beyond student loan and education-related services. The company is interested in growth and you should think about how you can be part of it, and get excited about it. You’ll be stepping into a company that’s reinventing itself and confident about it. Be optimistic about the future and you’ll have a good time. Don’t just fit in — stand out!
What does your typical day look like?
As part of a small web team, I help create websites and web tools to support our businesses and provide general communication support. I have a lot of creative thoughts that I like to share and I get the opportunity to do so.
What is the most interesting part of your job?
The most interesting are brainstorming meetings. They often involve exploring new messaging or ways to deliver those messages. We get a chance to throw every idea out there, and we inspire each other.
What have you learned in your time at Trellis?
I’ve learned the value of resilience. Business changes, no matter where you are. It’s important to learn new things that might make an impact, to never stop trying, and to keep moving forward.
Is your work collaborative?
There’s a lot of collaboration. To update the company intranet, I need input from all areas. In my department, I work with the web team, writers, and designers to put together some great messaging and campaigns – both internal and external.
Is your department open to input about new ways to do things?
They are definitely open to new ideas, especially when they’re creative and innovative. I’ve suggested and helped create a few online games that we’ve used to make training fun. We’ve also developed interactive holiday cards, and added a ton of efficiencies on our websites.
What’s the culture like?
Did you read the short story “Who moved my cheese?” Well, our cheese has been moved. The people I work with are getting pumped by learning about new markets, new strategies, and new ideas. We were experts in one market and now we have the opportunity to become experts in many more industries. Mmmmm … cheese.
Star Wars or Star Trek?
Live long, prosper, and may the force be with you.
With his energy, creativity, and fun, collaborative approach to work, Bob is a big part of what’s happening right now at Trellis Company.
What is a typical day like?
I start each day all cleaned up and ready to work. It takes me about five minutes to get warmed up, and then I'm eager to please. In my job, demand comes in batches. I'm busiest just before lunch and in the afternoon.
Why did you choose Trellis?
I considered being a hipster street cart but I would have had to go downtown each day. Have you seen the traffic? A movie theater sounds glamorous, but don't even get me started about the hours! Here I get my weekends and evenings off which I like. To me it's important to cool down once and a while. I also have benefits here like a health plan (my warranty), PTO (popping time off), and a 373K plan (everyone else gets a 401k, but that would burn my kernels).
What is the workplace like?
It's busy and productive most of the day. When the break room is quieter, the TV and the vending machines keep me company. Sometimes the ion filtered water machine brags about how fresh the water is when I wish it would just chill (something it's great at besides purifying). My popcorn has whole grain fiber and antioxidants so I feel good about being here. We all work together to make this a great place.
Do you have any advice for new hires?
It might sound corny, but be amazing at what you do. Don't be too salty, and make sure you smell great (people seem to like that). Focus on quality and good taste. Put in a good day, each day, and you'll be appreciated.
Best in Class 401k Plan. Awarded by PlanSponsor, 2017
I have been working at Trellis Company full-time
The job is very flexible with my schedule.
There will be some traveling required for the job.
I applied through a recruiter. The process took 3 days. I interviewed at Trellis Company (Austin, TX) in August 2015.
Phone screen with recruiter, the phone interview with hiring manager, followed by travel to Austin Texas for an all day interview with several members of the management and staff. It was an intense all day experience.