Working at Trellis Company | Glassdoor

Trellis Company Overview

Round Rock, TX
201 to 500 employees
Nonprofit Organization
Financial Analytics & Research
$100 to $500 million (USD) per year
Trellis Company (formerly TG), is one of the leading employers in the Round Rock, Texas area. For nearly four decades we have provided debt recovery, financial education, loan payment processing, contact center services, and other financial-related solutions to the higher ... Read more

Company Updates

  • Trellis Company Announces New CEO
    Scott Giles Named President and Chief Executive Officer
    Trellis Company (formerly TG), a nonprofit 501(c)(3) corporation and leading provider of loan support and financial education services for the U.S. Government and commercial businesses, announced that the Board of Directors has selected Scott D. Giles as President and Chief Executive Officer, effective January 22, 2018.

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Trellis Company – Why Work For Us?

Who is Trellis Company?

Trellis Company (formerly TG) is an established company that is breaking new ground by expanding our range of offerings. While maintaining our nonprofit and higher education activities, we are focused on moving into new business ventures. Our website largely tells the story of where we’ve been, but that’s only part of the picture. We’re now venturing into new territory. Even better, we’re looking for talented people to help us write the next pages of our story.

Trellis' Vision

Our vision is that people receive trusted guidance to make informed decisions and improve their lives.

Trellis' Diversity Statement

Trellis values a diverse workforce, reflective of those we serve. We recognize and celebrate individual differences, backgrounds, and experiences as key elements to better serve our customers, provide our employees the opportunity to realize their full potential, and to fully achieve the corporation’s vision.

Careers with Trellis

Trellis is currently hiring a number of key positions, and the candidates who are selected will be part of an exciting transition as Trellis moves into a new chapter.

For most of our history, we’ve been in the student loan industry, functioning in a highly-regulated and change-resistant environment. However, huge opportunities in the world of student loans have enabled Trellis to evolve as well. That evolution is happening right now.

Are you excited by the prospect of joining a company that has financial stability as well as a slate of new possibilities? Do you welcome a chance to grow, learn, and make a difference? Are you drawn to an opportunity-rich environment? If so, keep reading.

We are moving into new markets, spinning off new businesses, and applying our dollars and expertise toward new challenges. We offer excellent benefits, a competitive salary, and the chance to be truly engaged, while working in a fun atmosphere with smart people.

Meet the Trellis Company team

Maybe you’re thinking about applying to one of our open positions at Trellis and you’re wondering if you’d be a good fit. Maybe you’d like to know more about the culture and the people. You’re in luck! To give you a glimpse into life at Trellis, we’ve asked a few of our smart, fun team members to share a little bit about who they are and what it’s like to work here.  

  • Ivy Lozano - Adjustments Team Analyst
  • The Popcorn Machine

Ivy Lozano

What’s your role at Trellis?

I am currently an Analyst for the Adjustments team in Collections.

How is Trellis different from other workplaces, and why do you like it?

Before I joined Trellis just over seven years ago, I had only worked with small businesses. When I came here, I was concerned that I wouldn’t be able to have the same close-knit work relationships that I had with my previous employers. I was surprised at the community that Trellis has and how close I was able to work with anyone as long as I put forth the effort to meet people. The people are still my favorite part!

What’s a typical day like for you?

My mornings are pretty hectic! I come in at 7 a.m. and start on queries and reports, sending some to my team so that they have their work when they get in. I field phone calls from my team regarding issues with processing. I interact with team members and team leads on the default recovery side to sort out concerns and questions. The best part of this is that today is never going to be like yesterday; I love it!

What’s your or Trellis’ philosophy when it comes to dealing directly with clients?

I get to deal with Trellis' vendors on a day-to-day basis. I try to make myself as available to them as possible with the mindset that the faster I resolve their issues, the faster they are able to help our borrowers.

How does your team, including your manager, support each other?

We are always backing each other up, whether it’s because someone is on vacation or because they just need a hand. We are in a constant state of learning and teaching so that everyone has an opportunity to know what everyone does. There are always extra hands available to complete the job. I appreciate the opportunity to cross train, and really like the commitment to teamwork. 

Is there anything about your job that people might find surprising?

I think some people might find it surprising that there is a lot of extra footwork needed to close these accounts for collections. Between rehab accounts and consolidations to interest rates and database updates, we process a lot of it manually to ensure correct postings and proper closures.

Do you have any advice for new hires?

Every workplace has challenges. Glassdoor certainly highlights the opinions of a few negative people; don’t let it influence you. Take a step back and look at everything through your own eyes and create your own opinions based on solid information.

Cupcakes: Chocolate or vanilla?

Chocolate EVERYTHING!!!!!

The Popcorn Machine


What is a typical day like?

I start each day all cleaned up and ready to work. It takes me about five minutes to get warmed up, and then I'm eager to please. In my job, demand comes in batches. I'm busiest just before lunch and in the afternoon.

Why did you choose Trellis?

I considered being a hipster street cart but I would have had to go downtown each day. Have you seen the traffic? A movie theater sounds glamorous, but don't even get me started about the hours! Here I get my weekends and evenings off which I like. To me it's important to cool down once and a while. I also have benefits here like a health plan (my warranty), PTO (popping time off), and a 373K plan (everyone else gets a 401k, but that would burn my kernels).

What is the workplace like?

It's busy and productive most of the day. When the break room is quieter, the TV and the vending machines keep me company. Sometimes the ion filtered water machine brags about how fresh the water is when I wish it would just chill (something it's great at besides purifying). My popcorn has whole grain fiber and antioxidants so I feel good about being here. We all work together to make this a great place.

Do you have any advice for new hires?

It might sound corny, but be amazing at what you do. Don't be too salty, and make sure you smell great (people seem to like that). Focus on quality and good taste. Put in a good day, each day, and you'll be appreciated.

  • Best in Class 401k Plan. Awarded by PlanSponsor, 2017

  • ENERGY STAR: Trellis' Sundance Parkway campus was awarded the U.S. Environmental Protection Agency's (EPA's) certification.
  • Round Rock ISD STARS Mentor Program: two Trellis team members receive Mentor of the Year awards. (2016)
  • E3 Alliance: recognized Trellis at the 2015 Education Summit as an Architect of Change (through Trellis' Philanthropy Program) (2015)
  • University Business Magazine: Trellis' Financial Literacy Program is named a Readers' Top Choice Product. (2013)
  • Association for Financial Counseling and Planning Education (AFCPE): Trellis' Financial Literacy Program is named the recipient of the 2013 Outstanding Educational Program award. (2013)
  • Round Rock ISD STARS Mentor Program: three Trellis team members receive Mentor of the Year awards. (2012)

Trellis Company Reviews

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Approve of CEO
Trellis Company President and CEO Scott Giles
Scott Giles
2 Ratings
  • "A Truly Great Place to Work"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Trellis Company full-time (More than 3 years)


    Trellis Company has recently made significant leadership changes that have created an environment of trust, openness, and leadership regularly demonstrates how they truly value employee contributions and commitment. The transparency demonstrated just within then past few months provides insight into the future including impact to employees, and the integrity now displayed has long been lacking and while employees are held accountable, management "walks the talk". Benefits are stellar with a lot of flexibility and options, and the facilities are amazing.


    Trellis has reduced headcount over the years but has solid plans for the future that include significant growth opportunities.

    Advice to Management

    You are on the right track, continue sharing information and developing opportunities for our future.

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Trellis Company Photos

Trellis Company photo of: PowerUp with Pizza
Trellis Company photo of: Summer Fun Event 2017
Trellis Company photo of: TG 5K Participant
Trellis Company photo of: TG 5K
Trellis Company photo of: Summer Fun Event 2017
Trellis Company photo of: Hula Hoop Fun
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Trellis Company Interviews



Getting an Interview

Getting an Interview





    Assistant Vice President of Operations Interview

    Anonymous Employee in Washington, DC
    Accepted Offer
    Neutral Experience
    Easy Interview


    I applied in-person. I interviewed at Trellis Company (Washington, DC) in March 2013.


    VERY informal as it was held at a client meeting site. I was familiar with them and them with me. we talked about experience and our perspective on an upcoming RFP release and what I thought we/they could to win it.

    Interview Questions

    • Why do I want to join TG? What value did I believe I could provide?   1 Answer
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Trellis Company Awards & Accolades

  • Best in Class 401k Plan for 2017, PlanSponsor, 2017
  • Leader in learning Award, Association for Talent Development, 2017

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