Working at Triage Consulting Group | Glassdoor

Triage Consulting Group Overview

San Francisco, CA
501 to 1000 employees
1994
Company - Private
Business Services
$100 to $500 million (USD) per year
You are sharp, inquisitive and adaptable. You are team-oriented and have demonstrated leadership skills. You are not afraid of hard work. You want to work for a socially responsible organization that makes having fun a priority. If you think this describes you, we’d ... Read more

Glassdoor Awards

Highest Rated CEOs: 2015 (#23)

Best Places to Work: 2015 (#31), 2014 (#25)

Company Updates

  • Triage Consulting Group is committed to sustainable and environmental efforts at all of our office locations! Most recently, we were recognized by the City and County of San Francisco as a certified SF Green Business!

  • We are now hiring! Please visit our Web site for more details: http://glassdoor.com/slink.htm?key=vI6Ul

    Apply Now

    Are you a current undergraduate student at one of our partner universities below? If so, please click your campus link for additional information on how to apply through your campus Career Services Center. Triage will be recruiting on campus during Winter 2015. If not, please apply online using the drop-down menus below.

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Triage Consulting Group – Why Work For Us?


Triage is one of the nation’s leading hospital revenue review consultancies, with offices in San Francisco and Atlanta.  We are an energetic team of over 500 dedicated professionals who work with hospitals across the United States.

Since our inception, Triage has identified and recovered over $4 billion in lost revenue for some 700 hospital clients.  We offer sophisticated and comprehensive payment review and recovery services that go beyond the capabilities of most firms. In parallel with recovering revenue, Triage offers risk minimization training and consulting tailored to our clients’ requests.  You can learn more about our clients and their experiences partnering with Triage here on our website.

Triage Consulting Group has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare.  In addition, Triage has been recognized as a "Best Small & Medium Company to Work For" by Glassdoor and was named a "Best Small & Medium Companies to Work for in America" by the Great Place to Work Institute for seven consecutive years.

Our Philosophy

Triage’s success flows from our unwavering commitment to quality, client service, and contributing to the well-being of our colleagues, clients, and community.  We conduct all of our business activities by adhering to our five guiding principles:

  • Client Service: Provide premium client service by meeting and exceeding client needs.
  • Relationships: Build strong relationships with clients, colleagues, and the community.
  • Knowledge: Develop and share our knowledge through continuous learning, discovery, diligence, and reasoned risk-taking.
  • Balance: Value balance between personal life and professional time.
  • Fun: Create a fun, positive, and professional work environment.

Triage seeks bright, motivated individuals with a passion to learn and make an impact in the community and the healthcare industry. The opportunity for skills development at Triage is vast, as we place strong emphasis on promotion from within.  Numerous Associates have enjoyed a rewarding career path. So can you.

A Day in the Life

As a Triage Associate, your work day will involve a myriad of activities. Responsibilities include identifying underpayments and uncovering the source of the lost revenue. You will work directly with insurance carriers to recover payments for hospitals, through both phone and written correspondence.  As underpayment issues and trends are analyzed, you will help generate reports that quantify our findings and present tangible recommendations to the client.                   

Travel Opportunities

Associates rotate projects every five months during their first year, allowing for a variety of challenges and experiences.  Several of our Comprehensive Payment Review projects are run on the client site.  Working out of town on a project is an exciting opportunity to travel and experience new cities.  On average, Associates travel about 25% of the time.  We are onsite at the client location Monday through Thursday, with teams typically returning to the Triage office on Fridays.

Compensation and Benefits

  • Competitive salary and bonus plan
  • Signing bonus
  • 4 weeks of Paid Time Off (PTO) and 9 paid holidays
  • Volunteer Time Off (VTO)
  • Comprehensive health benefits (medical, dental, vision, disability)
  • 401(k) match
  • Family Friendly Work program
  • Travel benefits and perks (meal per diems, weekend flights, AAA membership, etc.)
  • Periodic teambuilding events

Please visit the Join Our Team section on Triage’s website to learn more about the exciting career opportunities that await you.

At Triage, employees are our most valued asset.  Our extensive training program and endless leadership opportunities directly reflect how much we value our employees’ career development.

Training Opportunities

For the last two years, Vault.com has ranked Triage’s training program in the Top Five nationwide.  Our training program is tailored to meet the needs of individuals at every level of the organization, and it is frequently updated based on company-wide focus areas, critical feedback from the participants, and areas of development requested through employee evaluations.  Triage’s training program includes the following:

  • New Hire Orientation
  • 15 Associate Training Modules (100+ hours)
  • Mentor Program
  • Executive Leadership training
  • Extensive on-site training
  • Ongoing healthcare industry training

Leadership Experience

Career Path: Triage’s successful training methods promote an accelerated career path.  Employees are eligible to manage projects and lead a team before their second anniversary. The promotion track at Triage does not end there; qualified Senior Associates are eligible for promotion to Manager after 5 years with the company.  

SquadsTriage has numerous squads that are comprised of employees of varying tenure.  Squads impact many of the operating decisions of the firm and provide vast opportunities to develop leadership skills and enhance job performance.  For example, TCG Connect focuses on company culture and connects fun events to our five Guiding Principles (Client Service, Relationships, Knowledge, Balance and Fun).  TCG Connect squad members develop leadership skills by organizing, delegating, and motivating staff.

Access to Management: Employees have direct access and interaction with the CEO and other members of Triage management.  Organized Associate Round Table discussions and Senior Circle meetings with the CEO, as well as annual performance debriefs with Principals and Managers are examples of the opportunities associates have to communicate and form relationships with members of Triage’s Leadership.

Triage is committed to a business plan that includes sustainability as a key component. Our Social Responsibility Mission Statement states:

The Triage Social Responsibility Squad is dedicated to impacting our community partners and the environment by creating opportunities that channel our employees’ passion and energy, while strengthening our internal team.

By committing to our Mission Statement, we feel privileged to have the opportunity to do good work on all fronts and fortunate to be able to give back to the community in whatever ways we can.

Our social responsibility objective is to make the greatest possible impact upon the communities in which we live and work. In doing so, we focus on:

  • Families of pediatric patients
  • Youth education and mentoring
  • Medical needs of underserved populations
  • Conserving the environment
  • Employee health and philanthropic passions  

Triage’s commitment to enhancing the communities where our employees live and work is demonstrated by granting every employee 8 hours of paid Volunteer Time Off (VTO).  In 2015, Triage employees donated over 9,500 hours to programs supporting our community partners.  Also, Triage's commitment to environmental sustainability extends deeply into our business practices as we are a San Francisco Green Certified Business.

 

 

 

 

Triage’s dynamic and close-knit culture is one of our most distinguishing characteristics.  We embrace a “work hard, play hard” mentality and seize opportunities to enjoy and recognize our colleagues. Triage’s social calendar is packed with events ranging from teambuilding events to baby showers and engagement celebrations, all with the same objective of connecting our employees and instilling fun and camaraderie in our diverse workplace.

 

Triage Consulting Group Reviews

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Triage Consulting Group CEO Brian Neece
Brian Neece
148 Ratings
  • Featured Review

    Helpful (12)

    "Best Place to Start Career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Triage Consulting Group full-time (More than 5 years)

    Pros

    -Balance: Triage's balance is unparalleled in the consulting world. They expect you to come to work and work hard, but also provide many opportunities for fun in the work place as well. From two community service days a year, multiple happy hour celebrations, kickball tournaments, holiday potlucks, etc., Triage does a wonderful job keeping employees engaged and connected. Further, the PTO policies are generous and Triage also has family friendly work schedules to accommodate employees transitioning into new parenthood which is certainly a rarity in consulting.

    -Professional Opportunity: I can't think of any other place that within 2 years from college graduation a young professional is afforded the opportunity to interact with and present to high level executives including CFOs of major Hospital Systems. While many reviews indicate that this is not truly "consulting" and is more of a call center, I would encourage these reviewers to give Triage more time. By design, the first 21 months at Triage are more auditing intensive, but the purpose of that is to prepare and teach employees about healthcare and Triage's consulting/revenue cycle metrics so that you actually understand the content you're providing to the clients once promoted to the Senior Associate role. As the old saying goes, "you can't put the cart before the horse..."

    -Training: Triage provides exemplary training that if committed to engaging and participating, will equip Associates to do their job with excellence. Trainings at the Associate level are led by Triage Seniors, Managers, and Principals, so there is a lot of real-life experience woven throughout the training modules to make trainings relevant to day-to-day work. Further Senior Associates and Managers are provided trainings led by executives, MBA professors, etc., that offer a wide variety of soft and hard skills applicable to both healthcare and general professional development.

    Leadership: Triage Managers and Principals bend over backwards to make sure employees are happy and they truly practice the "open door" policy. There is genuine care for all employees and it is evident that they truly want each employee to learn, grow, and flourish at Triage. The management group is truly second to none.

    With regard to some of the comments re: diversity, Triage's employee pool can only be as diverse as the qualified individuals who apply so I don't necessarily think marks on lack of diversity are fair. Triage is taking every possible step and has expanded the recruiting footprint to achieve more diversity in the work place, so please apply if this is something that is holding you back!

    I can't imagine a better place to have started my career. I take with me lifelong transferrable skills as well as role models whom I hope to some day emulate.

    Cons

    - There is certainly truth to remarks re: the young culture at Triage. By nature, employing tens of recent college graduates every year lends to a young culture with limited professional experience, and it can be hard to keep everyone happy all the time while teaching many people how to do their first real job in a professional setting. However, with that youth comes a lot of refreshing energy to the workplace and the business model works well for Triage.
    -For those who may have read on this site that Triage is a total frat house, my experience (as someone far removed from that scene) is that that is untrue. There are certainly those who enjoy to spend time "out" outside of work; however, there are just as many people who spend their time outdoors, reading, volunteering, at church/religious activities, and with family just as much. You absolutely do not have to be an avid happy hour attendee to achieve upward promotion at Triage, and this is not what gets you noticed by management. Triage truly recognizes hard work rewards accordingly.

    Advice to Management

    I would encourage Triage to continue to explore ways to monetarily incentivize employees.

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Triage Consulting Group Photos

Triage Consulting Group photo of: Triage is embracing Winter in San Francisco, ice skating at the Ferry Building!
Triage Consulting Group photo of: One of our teams bowling together during a Travel Week
Triage Consulting Group photo of: Characters from Clue compete in our annual #Halloween Costume Contest
Triage Consulting Group photo of: Team dressed as characters from Peter Pan competes in our annual #Halloween Costume Contest
Triage Consulting Group photo of: TCG’s Campus Recruiting Leads on the Embarcadero in San Francisco
Triage Consulting Group photo of: Triage at Atlanta Humane Society
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Triage Consulting Group Interviews

Experience

Experience
73%
19%
6%

Getting an Interview

Getting an Interview
71%
20%
4%
2
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Difficulty

2.6
Average

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  1. Featured Interview

     

    Associate Consultant Interview

    Anonymous Employee in San Francisco, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 4+ weeks. I interviewed at Triage Consulting Group (San Francisco, CA) in March 2017.

    Interview

    From the initial application to the final interview, it was about 5 weeks. Whether you get accepted or not, they are really great about getting back to you within 2 weeks (some people hear back earlier than others, but the timing isn't necessarily an indicator of acceptance or not so don't worry too much!). I heard about Triage from a friend and attended an info session held at my university's campus. The info session itself was helpful to get a general idea of the organization, but I found that talking to friends working in Triage was also very helpful (if not more) with truly getting a feel for the culture. I made it past the initial application screening and was invited to interview for the 1st round of interviews. Interview was a standard behavioral interview with a Principal, make sure to understand who you are as a person, thoroughly understand your resumé, know your goals in life, and be able to express why you decided to apply for Triage (standard process).

    After this, I was invited to attend the 2nd (and last) round of interviews which I was flown into San Francisco for. This consists of 3-4 interviews with employees of various ranks, which is great because it allows you to ask questions to people who have had different experiences and tenures with Triage to give you an idea how employees progress from one position to the next. I think this was really awesome because it gave a wide spectrum for prospective employees to engage with and learn more about the unique roles, so take advantage and feel free to ask questions. It's an all-day interview (about 9-3) so prepare accordingly in a way that you're comfortable with (maybe coffee, breakfast, etc), but for the most part the conversations were just meant to get a better idea of who I was as a person and my professional goals. Like any interview, you will want to prepare well. At the end of the day though, I'd say don't try to fit a specific mold of what you think they're looking for. Just be yourself, relax, remember to smile, and if this company is right for you it'll work out in the end for the better for both you and the company.

    Interview Questions

    • Describe a time you encountered an issue, how did you resolve it? Why Triage?   Answer Question
See All 221 Interviews

Triage Consulting Group Awards & Accolades

  • Top 50 Consulting Firms, Vault, 2016
  • Best Place to Work for in Healthcare, Modern Healthcare, 2016
  • Top 50 Consulting Firms, Vault, 2015
  • Best Place to Work for in Healthcare, Modern Healthcare, 2015
  • Best Medium-Sized Companies to Work For, Glassdoor, 2015
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