Working at TripAdvisor | Glassdoor

TripAdvisor Overview

Needham Heights, MA
1001 to 5000 employees
2000
Company - Public (TRIP)
Information Technology
$1 to $2 billion (USD) per year
TripAdvisor offers advice from millions of travelers, with 465 million reviews and opinions covering 7 million accommodations, restaurants and attractions, and a wide variety of travel choices and planning features — checking more than 200 websites to help travelers ... Read more

Mission: TripAdvisor is the world's largest travel site, enabling travelers to unleash the potential of every trip.

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TripAdvisor – Why Work For Us?


The year 2000 doesn’t seem so long ago. It’s when the first USB flash drive came out. It’s when the International Space Station opened. It’s when the Prius was introduced in the U.S. and it’s a year after an everyday traveler on a flight to Mexico came across a problem.  This everyday traveler realized that it was nearly impossible to find any unbiased information online about his intended destination.  Everything he came across was sales materials and glossy photos and none of it seemed “real.” Fortunately, this everyday traveler was an engineer, and our future CEO, Steve Kaufer. Later that year, he founded TripAdvisor in a small office above a pizza shop in Needham, Massachusetts. 

Today, TripAdvisor is the world’s largest travel site. It allows travelers to base their planning and booking decisions on reviews posted by millions of their peers.   

As a company, TripAdvisor has  grown tremendously over the past 16 years. We’ve stayed close to our roots in Needham, Massachusetts, but are now in a brand new headquarters designed specifically to reflect our company’s style.    At 16 years old, we’ve come a long way with an exciting path still ahead. We now have more than 435 million reviews covering over 6.8 million accommodations, restaurants and attractions.  And although we’ve grown over the years into a successful, publicly-traded company with over 3000 employees in 45 locations worldwide, TripAdvisor still operates like a startup, always sticking to our original “speed wins” motto.

Are you ready to learn more and join our innovative and dynamic team? Take the first step by visiting our Careers Page.  

As the world’s largest online travel site, TripAdvisor impacts the lives of hundreds of millions of travelers. We have revolutionized the way that travelers research and book their trips and share their travel experiences.

People

At TripAdvisor, our employees are surrounded by incredibly smart and innovative coworkers who driven to be highly productive and see quick positive results. We pride ourselves on our “speed wins” mentality which drives our weekly releases.  Working for the world’s largest travel site, we’re proud to see our work come to life so quickly and affect so many people. Even as we’ve continued to grow into a larger company, TripAdvisor still operates like a small startup, always sticking to our original “speed wins” motto.

Perks

We offer unique perks like daily free lunch, snacks, drinks, beers, a personal assistant service, personal travel reimbursement, an on-campus bike program, lots of professional development, on-site spa services, a fitness center with classes, best co-worker award bonuses, a world class headquarters, and much more!

Making an impact

We’re taking the industry we pioneered to groundbreaking levels and reinventing the way travelers plan and book the perfect trip. There’s a lot to do, and we’re pushing ourselves to get it done in new and exciting ways.

We thrive off of our employees’ innovation, passion for big data and analytics, intellectual curiosity, ambition, and collaboration, all within a fast paced, yet laid back and fun environment.

At TripAdvisor, you will put your experience to work and watch it pay off. You will make a difference quickly and have a direct impact on our continuing success.

And you’ll do it while working in an energetic, positive atmosphere with really smart, nice people. Innovative, forward thinking is highly valued. We work hard and we play hard. After all, speed wins.

Build it today, launch it tomorrow. TripAdvisor engineers and product managers deliver high-performing solutions to hundreds of millions of monthly users.  Surrounded by mentors and industry leading technology experts, our technical teams are comprised of innovative architects, intellectually curious analysts and creative problem solvers, all who are responsible for building the world’s largest travel site.  If you thrive on the excitement of a fast paced, startup-like environment and the thrill of working on complex problems, TripAdvisor is for you.

  • Sales

If you’re passionate, entrepreneurial and interested in sharpening your expertise in the digital advertising and travel industries, our sales team is the right next step in your career.  The sales professionals here work with the world’s largest travel brands and hotel chains as well as partner with our product management and advertising solutions teams who are constantly making new products that enhance the sales portfolio.

  • Marketing and Creative

Are you a champion of consumer online experience? Do you obsess over SEO, CRM, web traffic and media relationships? Do you analyze your results every which way to make sure you’re targeting the right audience? If you’re an inspirational and innovative creative, marketing or branding leader, you’ll fit right in with our marketing teams.

  • Operations (HR + Finance + Employee Experience)

These are the teams that keep this place running and running well! Our Employee Experience team is responsible for everything you see, hear, smell, touch and taste in the office. They make sure that our meals are delicious, our outings and social events are a blast, and our beers on tap are appropriately rotated.  Finance and HR ensure that we hire and retain the best people, offer the best benefits, pay all our bills on time and provide accurate information to Wall Street. Without these teams, TripAdvisor couldn't operate as smoothly as it does today.

TripAdvisor is headquartered in Needham, Massachusetts, the same town it all began 15 years ago! We are in over 45 locations around the globe.

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TripAdvisor Reviews

3.4
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
260 Ratings
  • Helpful (2)

    "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time

    Pros

    Free lunch and fun activities

    Cons

    Poor upper management and confusion in the direction of the company

    Advice to Management

    Better communication

See All 435 Reviews

TripAdvisor Interviews

Interview Experience

Interview Experience
52%
24%
22%

Getting an Interview

Getting an Interview
37%
28%
17%
8
3
3
1

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy
  1. Helpful (1)  

    Business Analyst Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at TripAdvisor.

    Interview

    Frankly, I had been very excited about this position. I have a strong interest in the actual work, not to mention I have long been interested in TripAdvisor's products and services. A HR recruiter contacted me over email for my availability to see if I had time to chat. I was thrilled!

    I promptly responded (the same day). No response. Thinking maybe the HR recruiter is busy, I followed-up again days later. Radio silence. Frustrated, I decided to follow-up for the third and final time.

    I finally got a call from the recruiter. She left a voicemail without providing her number (I don't think she bothered looking at my availability since she called when I was unavailable). I called back using the caller ID, but I got her voicemail and left a message. She finally called back but apparently hung up the call after 2 rings (when I was just about to pick up the call). Called her right back; VM again.

    A few more days later, I got the generic email that I wont be moving forward in the process. This had been such a disappointing experience with HR, I never got a chance to speak with the recruiter or learn more about the position. I think it's disrespectful to contact candidates and ask for availability but not follow-up. It ended up being a total waste of my time and left me with a negative impression of the process.

    Interview Questions

See All 461 Interviews

TripAdvisor Awards & Accolades

  • Boston Globe's Top Places to Work, The Boston Globe, 2016
  • MITX Award (Most Innovative Mobile App), Massachusetts Innovation and Technology Exchange, 2015
  • Innovative Technology of the Year (Mobile Applications), Mass TLC, 2015
  • 15 Boston Tech Companies to Watch in 2015, BostInno, 2015
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