Trupanion Careers | Glassdoor

Trupanion Overview

Seattle, WA
201 to 500 employees
1998
Company - Public (TRUP)
Consumer Services
$50 to $100 million (USD) per year
Trupanion is a leading provider of medical insurance for cats and dogs. Headquartered in the Georgetown neighborhood of Seattle, Trupanion has been named one of Western Washington’s ‘Best Places to Work’ by the Puget Sound Business ... Read more

Mission: Our mission is to help the pets we all love get the veterinary care they need. At Trupanion we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Trupanion – Why Work For Us?


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About Us

The Trupanion team has been taking care of pet owners for over a decade by offering simple, fair, and affordable medical insurance for pets. We want to help take care of your pet, and know pet owners want to work with companies that mirror their own goals and passions. 

Meet our founder and CEO: Darryl Rawlings

Each day, Darryl Rawlings leads more than 500 pet-loving professionals in the U.S. and Canada to one shared purpose and a singular goal: to help the pets we love receive the best veterinary care. It’s the passion driving everything we do, enabling dogs and cats to lead long, healthy and happy lives.

His passion for pet health runs deep. When he was 14, his family dog needed surgery that could have lengthened her life for another 12 years. The cost was beyond his parents’ means and they left the veterinary hospital without her. He vowed that someday pets would have even better medical insurance than people do. And Trupanion has fulfilled that promise with medical insurance for cats and dogs that is remarkably better than most human health insurance.

 
We love pets. Period.

We don’t just believe in the human-pet bond, we live it – every day. In our completely pet-friendly office, we are surrounded by dogs and cats who inspire us to do great work. We have two puppy play areas in our building and pet beds and blankets at every cubicle to keep our pets warm and happy. When we say the office has “gone to the dogs,” we mean it literally and with the most love possible. 

undefinedOur Story, Our Promise


Trupanion is dedicated to providing you with the best pet insurance plan possible to help easily and safely protect your pets. This is our promise to you.

We will provide one simple plan that covers injuries, illnesses, diagnostic testing, surgeries, medications, and lab work. Your plan will be easy for both you and your veterinarian to use.

We will offer customizable deductibles so you can afford to insure your pet, no matter your budget.

We will reimburse 90% of covered costs with no hidden fees, no "reasonable costs," and no payout limits.

We are pet lovers too, and we want to be the best we can be. Let us know what you think! We are available 24 hours a day, 7 days a week.

Darryl Rawlings 

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CEO, Trupanion

Careersundefined

Trupanion is an industry leader in medical insurance for cats and dogs in the United States, Canada, and Puerto Rico with the mission of delivering financial peace of mind to pet owners.

Trupanion offers a simple, customizable pet insurance policy with 90% coverage for diagnostic tests, surgeries, medications, hospital stays, and alternative therapies for the treatment of injuries and illnesses.* The Trupanion policy includes coverage of hereditary and congenital conditions with no payout limits per incident, per year, or over the lifetime of the pet.

Trupanion's policy is underwritten by the American Pet Insurance Company (US) and by Omega General Insurance Company (Canada), which has earned a Financial Stability Rating of A, Exceptional, from Demotech, Inc. Trupanion is a founding member of the North American Pet Health Insurance Association (NAPHIA), demonstrating a commitment to high standards and transparency in all actions and products.

Trupanion is an awesome place to work!

  1. Work in a fun, unique environment.

    You can bring your best pal with you.

  2. Be part of an exciting, growing company

    that values employees' happiness.

  3. Ability to combine your career

    with your passion for helping pets.

Trupanion Reviews

3.1
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Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Darryl Rawlings
69 Ratings
  • Featured Review

    "I love my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trupanion full-time (More than 3 years)

    Pros

    A group of hard working, compassionate people! Everyone is always trying to do better than we previously have.

    Cons

    Growing a business can have its hurdles. There is a lot of change and with some back pedaling to be better.

    Advice to Management

    Change is great and I love the fact that we are evolving, but I would like to see a system in place that would allow another look before jumping in head first. Great intentions, but there can be a lack of perspective if you implement changes to quickly.

See All 110 Reviews

Trupanion Photos

Trupanion photo of: Trupanion medical insurance for cats and dogs.
Trupanion photo of: Territory Partner Holly snaps a picture with a Vet Tech at one of her favorite veterinary practices.
Trupanion photo of: A Territory Partner educates a veterinary technician about Trupanion's coverage.
Trupanion photo of: Trupanion medical insurance for cats and dogs.
Trupanion photo of: Trupanion medical insurance for cats and dogs.
Trupanion photo of: Trupanion medical insurance for cats and dogs.
See All PhotosSee All

Trupanion Interviews

Experience

Experience
47%
21%
30%

Getting an Interview

Getting an Interview
70%
8%
8%
4
4
4

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Marketing Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at Trupanion.

    Interview

    I interviewed for about 3 hours, and met with five different people on the team. Being highly qualified for the position, I was very much looking forward to this interview. A few of the people I met were very pleasant and we had productive conversations. Others were very unpleasant and it felt like they were specifically looking for ways to trip me up with their questions, including highly specific questions such as "how would I help department X achieve Y goals". Well, I need to learn a lot more about department X and what you are doing and settle into the position before I start writing out plans, so at this point the answer is "I have no idea".
    The person who would have been my boss in this position made me feel very welcome and excited about the prospect of adding me to the team, so the canned rejection email (without any constructive feedback or reasoning) from HR about a week later was a real blow.

    Interview Questions

    • How will you help department X achieve Y goals?   1 Answer
See All 24 Interviews

Trupanion Awards & Accolades

  • Best Places to Work, Bark Magazine, 2015
  • Entrepreneur of the Year(Darryl Rawlings - CEO), EY, 2015
  • Silver Stevie for Business Innovation of the Year, American Business Awards (the Stevies), 2014
  • Silver Steve Award Customer Service Complaints Team of the Year, Stevie Award for Sales & Customer Service in the Customer Service Department of the Year, 2014
  • Best in Class Website, Interactive Media Awards, 2014
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