Working at Trupanion | Glassdoor

Trupanion Overview

Seattle, WA
201 to 500 employees
1998
Company - Public (TRUP)
Consumer Services
$50 to $100 million (USD) per year
Trupanion is North America’s leading provider of medical insurance for cats and dogs. Headquartered in the Georgetown neighborhood of Seattle, Trupanion has been named one of Western Washington’s ‘Best Places to Work’ by the Puget Sound ... Read more

Mission: Our mission is to help the pets we all love get the veterinary care they need. At Trupanion we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Trupanion – Why Work For Us?


undefinedAbout Us

The Trupanion team has been taking care of pet owners for over a decade by offering simple, fair, and affordable pet insurance. We want to help take care of your pet, and know pet owners want to work with companies that mirror their own goals and passions. Learn more about us here – we know you’ll like what you see!

Meet our founder and CEO: Darryl Rawlings

Darryl is not your typical CEO. From his "uniform" of shorts, a t-shirt, and flip-flops, to the time he spends lounging on the floor with office dogs, he laughs in the face of conformity and traditionalism. While he demands excellence from everyone he meets, he also inspires excellence, so it’s no wonder he has revolutionized the pet industry. From the day Darryl founded Trupanion, his one and only goal has been to help pets live longer, healthier, happier lives. And he wants to do that for your pet, too. 
 
 
We love pets. Period.

We don’t just believe in the human-pet bond, we live it – every day. In our completely pet-friendly office, we are surrounded by dogs and cats who inspire us to do great work. We have two puppy play areas in our building and pet beds and blankets at every cubicle to keep our pets warm and happy. When we say the office has “gone to the dogs,” we mean it literally and with the most love possible. 

undefinedOur Story, Our Promise


Trupanion is dedicated to providing you with the best pet insurance plan possible to help easily and safely protect your pets. This is our promise to you.

We will provide one simple plan that covers injuries, illnesses, diagnostic testing, surgeries, medications, and lab work. Your plan will be easy for both you and your veterinarian to use.

We will offer customizable deductibles so you can afford to insure your pet, no matter your budget.

We will reimburse 90% of covered costs with no hidden fees, no "reasonable costs," and no payout limits.

We are pet lovers too, and we want to be the best we can be. Let us know what you think! We are available 24 hours a day, 7 days a week.

Darryl Rawlings 

undefined
CEO, Trupanion

Careersundefined

Trupanion is an industry leader in pet insurance, offering cat and dog insurance in the United States, Canada, and Puerto Rico with the mission of delivering financial peace of mind to pet owners.

Trupanion offers a simple, customizable pet insurance policy with 90% coverage for diagnostic tests, surgeries, medications, hospital stays, and alternative therapies for the treatment of injuries and illnesses.* The Trupanion policy includes coverage of hereditary and congenital conditions with no payout limits per incident, per year, or over the lifetime of the pet.

Trupanion's policy is underwritten by the American Pet Insurance Company (US) and by Omega General Insurance Company (Canada), which has earned a Financial Stability Rating of A, Exceptional, from Demotech, Inc. Trupanion is a founding member of the North American Pet Health Insurance Association (NAPHIA), demonstrating a commitment to high standards and transparency in all actions and products.

Trupanion is an awesome place to work!

  1. Work in a fun, unique environment.

    You can bring your best pal with you.

  2. Be part of an exciting, growing company

    that values employees' happiness.

  3. Ability to combine your career

    with your passion for helping pets.

Trupanion Reviews

3.0
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Recommend to a friend
Approve of CEO
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Darryl Rawlings
64 Ratings
  • Featured Review

    "I love my job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trupanion full-time (More than 3 years)

    Pros

    A group of hard working, compassionate people! Everyone is always trying to do better than we previously have.

    Cons

    Growing a business can have its hurdles. There is a lot of change and with some back pedaling to be better.

    Advice to Management

    Change is great and I love the fact that we are evolving, but I would like to see a system in place that would allow another look before jumping in head first. Great intentions, but there can be a lack of perspective if you implement changes to quickly.

See All 101 Reviews

Trupanion Interviews

Experience

Experience
52%
17%
29%

Getting an Interview

Getting an Interview
66%
11%
5%
5
5
5

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Seattle, WA
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Trupanion (Seattle, WA) in September 2016.

    Interview

    Trupanion is constantly advertising on Craigslist, multiple times a day even, month after month.
    You spend a crazy amount of time applying online and your information is then given to (probably sold) a dozen spammers that clog your business email.
    I think the "job opening" posts are a revenue generating scam for them.
    Don't waste your time.

    Interview Questions

    • I am completely qualified (and tri-lingual) and got insipid questions. I think they only want people just like themselves. I am very suspect of gushing evals by 'current employees'. They don't ring true.   Answer Question
See All 18 Interviews

Trupanion Awards & Accolades

  • Best Places to Work, Bark Magazine, 2015
  • Entrepreneur of the Year (Darryl Rawlings - CEO), EY, 2015
  • Silver Stevie for Business Innovation of the Year, American Business Awards (the Stevies), 2014
  • Silver Steve Award Customer Service Complaints Team of the Year, Stevie Award for Sales & Customer Service in the Customer Service Department of the Year, 2014
  • Best in Class Website, Interactive Media Awards, 2014
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