Working at Truwest Credit Union | Glassdoor

Truwest Credit Union Overview

Scottsdale, AZ
201 to 500 employees
Company - Public
Investment Banking & Asset Management
$25 to $50 million (USD) per year
TruWest Credit Union has a rich history of service to our members, community involvement and dedication to our employees. We are deeply committed to living the “people helping people” credit union philosophy. As such, we seek out friendly, energetic ... Read more

Mission: Our Mission
TruWest Credit Union is a cooperative providing financial solutions so members can achieve their goals.

Truwest Credit Union – Why Work For Us?

At TruWest® Credit Union, we believe in a little something we like to call the TruDifference. What is the TruDifference, you ask? Briefly, it’s a promise to cultivate a culture of caring for our members, employees and community. To our members, it is seen in our great rates, products and services. Our employees see it in our engagement efforts, incentive programs, fantastic benefits and career growth opportunities. The communities we serve experience the TruDifference through our volunteer work and contributions to local charities. It is what sets us apart from other financial institutions and employers, and it is woven into the fabric of everything that we do. Come join the TruWest family, and discover the TruDifference for yourself!

Our Vision

People so trust and value our financial solutions and level of service that they select TruWest Credit Union as their primary financial institution.

Our Values

  • The Credit Union understands member needs and expectations and strives to exceed them. This includes consistently delivering services in a professional and caring manner, worthy of member-owners.
  • The Credit Union is a trustworthy and reliable source for finding and providing the right solution to meet members’ needs, not what would be best for the Credit Union to sell.
  • The Credit Union is responsive and works at a future-focused level that consistently aims to exceed members’ expectations for superior service and allows for flexibility to tailor services to individuals’ needs.
  • The Credit Union is innovative and driven to continue to find simpler, smarter and more convenient and accessible ways to help people bank. It is motivated to always be a step ahead of other financial institutions.

Experience the TruDifference as a TruWest Employee

Are you enthusiastic, motivated and passionate about member service? Do you enjoy a fast-paced but friendly work environment? If so, a career at TruWest Credit Union may be waiting for you!

We believe happy employees mean happier members. Since 1952, we have spent 65 years providing stability to our employees and offering incentive programs, opportunities for career growth and a competitive compensation and benefits package that begins on your first day with TruWest!

Working at TruWest has it’s benefits.

Medical, Dental and Vision

  • We contract with major healthcare insurance providers
  • We pay a major portion of your medical, dental and vision insurance premiums
  • We also offer dependent coverage

Paid Time Off and Paid Holidays

  • Full-time employees accrue up to 4 weeks (that’s a month!) of paid time off (PTO)
  • Part-time employees accrue up to 2 weeks of PTO
  • We observe 10 paid holidays per year recognized by the Federal Reserve, which amounts to 2 more weeks, in case you are counting

401(k) Retirement Savings

  • We offer pre-tax payroll deductions as contributions to a 401(k) retirement plan or a Roth (post tax) retirement plan
  • We’ll match $0.50 per $1 contributed, up to 6% of your pay

Short- and Long-term Disability

  • We pay for our employees’ short- and long-term disability plans

Flexible Spending Account

  • We have an optional flexible spending account that allows you to pay for healthcare and daycare costs pre-tax

Basic Life and Accidental Death & Dismemberment Insurance

  • We provide basic life insurance to all employees equal to 2x annual earnings
  • It’s up to you if you’d like to purchase additional coverage at a reduced rate
  • Accidental death & dismemberment is covered with insurance premiums paid by TruWest

Leave of Absence

  • You may need extended time off for jury duty, military leave or family medical leave
  • We will work with you to create a plan to take time off work, while you attend to your personal business

Continuing Education

  • We believe in a well-educated workforce; so, after year one, we’ll help pay for your tuition and books if you go back to school
  • Our very own Employee Development Department offers continuing education, training and career development opportunities every day

Other Great Perks

  • All employees are eligible for semi-annual bonuses based on company and individual performance
  • Join a gym and we’ll cover part of the cost with our Fitness Reimbursement Program, once per year
  • TruWest Credit Union offers Flexible Work Schedules and Telecommuting opportunities when possible. Currently, 53 employees participate in telecommuting and several others participate in flexible work schedules.
  • If you know other great employees who would love to work with TruWest Credit Union, you may be eligible for a referral bonuses of between $250-$500.

Disclaimer: Part-time employee benefits may vary. While this is not a complete guide to TruWest Credit Union’s benefits, it is intended to serve as an overview of the benefits offered to our employees. Changes may occur at any time. Complete information about our current benefits and compensation plans are provided to all newly hired employees.

Truwest Credit Union Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Alan Althouse
4 Ratings
  • "Fantastic compant"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Truwest Credit Union full-time (More than 3 years)


    TruWest is an amazing company to work for. The company cares about employees and focuses on employment growth.


    I can’t think of anything negative.

See All 19 Reviews

Truwest Credit Union Photos

Truwest Credit Union photo of: #tbt to the great employee event that we had at the Arizona Diamondbacks game last weekend!
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Truwest Credit Union Interviews



Getting an Interview

Getting an Interview





    Assistant Branch Manager Interview

    Anonymous Interview Candidate in Tempe, AZ
    No Offer


    I applied through other source. The process took 3 weeks. I interviewed at Truwest Credit Union (Tempe, AZ).


    Job posts are usually submitted internally and externally. Regardless of current position, each employee is interviewed. I know that is to avoid any "hard-feeling" between coworkers. The job post stays open for one week, and interviews are conducted the following two weeks.
    There were the usual "interview" questions that the hiring manager printed out, but it felt like the most important thing in the interview was how we "vibe'd" off of each other. I thought it went very well, and was confident that i would at least be considered for the position.

    Interview Questions

    • What do you plan to do with your degree when you graduate?   1 Answer
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Truwest Credit Union Awards & Accolades

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