Ability to make an impact Innovation in speech and touch-tone automation for customer service SaaS business model
Shrinking markets easily affected by macroeconomy Consolidation bound to happen within the smaller players in the industry
Advice to Management
Stronger partnerships that bring TuVox to more deals, wider footprint at customers (inbound/outbound, multimedia, access to user-generated content, customer surveys, new product introductions, product recalls, warranty issues, support issues, etc.), energize existing customers periodically with newer applications, modularize applications for easier/faster deployment.
Let us know if we're missing any workplace or industry recognition –