Working at Tufts Health Plan | Glassdoor

Tufts Health Plan Overview

Watertown, MA
1001 to 5000 employees
Nonprofit Organization
Insurance Carriers
$2 to $5 billion (USD) per year
Tufts Health Plan is nationally recognized for its commitment to providing innovative, high-quality health care coverage. Staying true to our mission of improving the health and wellness of the diverse communities we serve, we touch the lives of more than 1.1 million members in ... Read more

Mission: Our mission is to improve the health and wellness of the diverse communities we serve.

Company Updates

  • Yas queens, what a show! Thank you to the performers who put on today’s performance and to our LGBTQ+ & Allies BRG, Prism, for organizing. #BostonPride #DragShow

  • We're delighted to once again be recognized by Providence Business News as one of the healthiest employers in Rhode Island!

    PBN announces 2019 Healthiest Employers - Providence Business News

    PROVIDENCE - Providence Business News has named the 31 honorees for the 2019 edition of the Healthiest Employers recognition program. The companies were judged based on responses to more than 60 questions that encompass communication and marketing, culture and leadership commitment, foundation components, programming and interventions, reporting and analysis, and strategic planning by organizations to ...

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Tufts Health Plan Video

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Tufts Health Plan – Why Work For Us?

Tufts Health Plan is nationally recognized for its commitment to providing innovative, high-quality health care coverage, and has been serving members for 40 years.  Staying true to our mission of improving the health and wellness of the diverse communities we serve, we touch the lives of more than 1.16 million members in Massachusetts, Rhode Island, Connecticut and New Hampshire through employer-sponsored plans; Medicare; Medicaid and Marketplace plans, offering health insurance coverage across the life span regardless of age or circumstance.

We are continually among the top health plans in the country based on quality and member satisfaction. Our Tufts Medicare Preferred HMO and Senior Care Options plans received a 5-star rating from the Centers for Medicare & Medicaid Services, the highest rating possible.

Corporate Citizenship:

We bring value to our members through our products and services, and also through a corporate culture defined by the highest ideals of integrity, respect, responsibility, and citizenship. We do this by connecting and cultivating relationships with the people and communities around us.

At all levels, Tufts Health Plan employees are building these relationships. They follow their own passions and interests, donating goods through annual holiday giving, food, and clothing drives; volunteering their time to support the communities where they live and work; and giving money to organizations that close to their hearts.

In 2018 more than 1,200 (45 percent) of our employees volunteered 11,457 hours to local nonprofits – surpassing our goal of 10,000 hours in the community. We take the sum of those actions to create a palpable culture of responsibility and generosity. Through our employee match program, the Tufts Health Plan Foundation donated more than $850,000 to community organizations in the four states where we do business. The Tufts Health Plan Foundation has given more than 32 million dollars back to community nonprofits since 2008.

For more information, visit our 2018 Corporate Citizenship Annual Report.

Gillian returned to the Tufts Health Plan team for our innovation and our integrity.

“I was only away from Tufts Health Plan for five months, but I feel like I was able to achieve more in my first three days back than I did in the entire time I was away. What I really like about our team is the openness to innovation and exploring new ideas and technologies. It’s wonderful working with an organization that has a "let's try it" attitude. I also missed the people and values at Tufts Health Plan -- our teammates are happy to be at work and believe in doing the right thing.”

We’re glad to have you and your great ideas back, Gillian!


After three “too long” years away, Thomas came back to Tufts Health Plan for the people and the perks.

“Without a doubt, I missed the people. I missed the colleagues and friends that I had across all levels of the organization. I also missed the collaboration across business units, and being able to make decisions that directly impact our members' experience and their ability to access services. The benefits offered by Tufts Health Plan are also definitely different from other companies. I appreciate the various retirement investment options, as my prior employer did not offer as many. Considering I had to pay for parking with my last employer, I am also very thankful for the free parking here."

We’re glad to have you back, Thomas! #THPBoomerang


Maria boomeranged back to Tufts Health Plan to help the communities we serve.

"I work with pregnant women in the community to ensure they have happy, healthy pregnancies. It's a very rewarding job. I left for another job opportunity, and although I gained new skills, I missed Tufts Health Plan and it was always my goal to come back at some point. I love the sense of community. I feel supported by my colleagues and upper management and I appreciate that the company takes the time to listen to all of its employees and that all of our opinions matter. They understand that happy employees make for a successful company!”

Welcome back, Maria! #THPBoomerang


Vitaliy came back to Tufts Health Plan to be part of a company that cares about its members and because he believes in what we do.

“Tufts Health Plan is a great company and provides their employees with a lot of potential for growth and improvement. People here have a great work ethic and it’s nice to be part of such a diverse community of employees. The company takes care of people and you are treated like a real person, not just a number.”

It’s great to have you back, Vitaliy! #THPBoomerang


People return to Tufts Health Plan at all levels. Jean Yang, the president of our public plans division, returned for our culture and for the opportunity to lead.

"Tufts Health Plan is a key player in the market and embodies many attributes that make Massachusetts a leader of health care in this country. The organization has a strong and unique culture of striving for innovation, leadership, excellence, and cultural diversity. There is a also a real sense of inclusion, appreciation and support among the employees here, which makes everyone feel as comfortable as possible. This is a place to learn and grow."

Welcome back, Jean!

Tufts Health Plan is committed to developing an atmosphere and company culture that respects each employee as an individual and proudly maintains people-centered values including: Integrity, Excellence, Innovation, Collaboration, and Diversity & Inclusion. Our inclusive workplace culture attracts and retains employees from a wide range of racial and ethnic backgrounds, as well as people often under-represented in the workplace, such as older adults, veterans, or people with disabilities. Our values empower us to achieve our mission of improving the health and wellness of the diverse committees we serve. 

Our Business Diversity program is a strategic priority within our company. It is not only part of our mission, but also critical to our business growth.

We believe that having a diverse workforce fosters innovative solutions for our customers and supports the professional development and well-being of each of our employees.  Five inclusive Business Resource Groups (BRGs), representing 16 percent of all our staff, tie our diversity and business strategy together.  In the workplace we are proud to report that 65% of our new hires come from diverse backgrounds. In addition, we offer cultural competency training, recruitment and development of multilingual staff, as well as mentoring programs to increase the pipeline of diverse talent into leadership positions.

We are consistently ranked by our employees as one of the Boston Globe’s Top Places to Work. We have also been recognized by the Human Rights Campaign with a perfect score on the Corporate Equality Index since 2017. In 2018, we received a 100 percent rating and were named a Best Place to Work by the Disability Equality Index.

We cover over one million members with plans for individuals of all ages and income levels, and employers big and small. Each one is a quality, affordable health plan, no matter what our members’ life situation. That makes us unique. And committed to the world we live in. It’s what we do. 

Tufts Health Plan Reviews

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Thomas Croswell
75 Ratings
  • Featured Review

    Helpful (1)

    "Wonderful company - committed to my growth"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Watertown, MA
    Current Employee - Anonymous Employee in Watertown, MA
    Positive Outlook
    Approves of CEO

    I have been working at Tufts Health Plan full-time (More than 3 years)


    Their flexibility and work/life balance makes me want to work harder. I am able to manage my work as well as personal life as a working parent with ease, while still getting my work done.

    I feel very supported by my boss, and an confident they are committed to my development and career progression. I was able to participate in an internal fellowship program this past year that widened my internal network, and gave me a great opportunity to present to senior leadership as well as my peers, and learn new aspects of our business.

    Great caf, amazing gym.

    Employees truly seem like a family-- very supportive environment, from senior leaders to front line staff.


    Commute - but my one-two work from home days per week make up for it.

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Tufts Health Plan Photos

Tufts Health Plan photo of: Tufts Health Plan employees with CEO Tom Croswell on Volunteer Day 2017
Tufts Health Plan photo of: 12 employees recently volunteered at The Food Project and harvested almost 300 lbs. of produce. The food will go to hunger relief organizations or local CSA and farmers' markets. Great job team!
Tufts Health Plan photo of: Our Watertown office is lighting up purple for the month of September as we show our support of the fight to #EndAlz.
Tufts Health Plan photo of: Our team at the 2018 Plymouth Walk to End Alzheimer's.
Tufts Health Plan photo of: Our team at the 2018 Plymouth Walk to End Alzheimer's.
Tufts Health Plan photo of: CEO Tom Croswell speaking at the launch of Providence's first bike share program. We proudly partnered with JUMP Bikes, Lifespan and the Rhode Island Public Transit Authority on this initiative.
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Tufts Health Plan Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (2)  

    Internal Auditor Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview


    I interviewed at Tufts Health Plan in April 2014.


    the interview process was pretty straight forward and was scheduled to meet all interviewers on the one day. I got the offer a few days after that and attended orientation the following Monday

    Interview Questions

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Tufts Health Plan Awards & Accolades

  • 100% rating on Corporate Equality Index, Human Rights Campaign, 2019
  • Boston Globe's Top Places to Work, The Boston Globe, 2018
  • Best Places to Work for Disability Inclusion, Disability Equality Index (DEI), 2018
  • Healthiest Employers, Boston Business Journal, 2017
  • Top Charitable Contributors, Boston Business Journal, 2018
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Diversity Commitment

Has programs that support a diverse and inclusive workforce

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