Working at U.S. Bank | Glassdoor

U.S. Bank Overview

Minneapolis, MN
10000+ employees
Company - Public (USB)
Banks & Credit Unions
$10+ billion (USD) per year
U.S. Bancorp (NYSE: USB) is a diversified financial services holding company and parent company of U.S. Bank, the nation's fifth largest commercial bank. In 2017, U.S. Bancorp was named Fortune magazine's Most Admired Superregional Bank for the ... Read more

Glassdoor Awards

Top CEOs: 2014 (#12), 2013 (#9)

U.S. Bank – Why Work For Us?

About U.S. Bank

About U.S. Bank

You're considering a career with one of the most admired, reputable and strongest banks in the United States. By focusing on integrity, putting customers first and continually innovating, we're building the best bank in America. We're also deeply committed to the communities in which we live and work.

Check out the links at the bottom of the pages of this site to learn more about us and why our employees are proud to work here.

What Others Are Saying About U.S. Bank

We're proud of the recognition we've earned for our achievements – distinctions made possible by our employees, customers, business partners and the communities where we live and work. See what others are saying about us, and you'll begin to see why you'll be proud to join our team.

Reputation and Customer Satisfaction

  • U.S. Bank scores #1 Online Overall Customer Experience among credit card websites

    —  Keynote Systems, 2012 and 2013

  • U.S. Bank named one of the Best Banks in America

    —  Money Magazine, October 2012

  • Most Admired Superregional Bank three years in a row

    —  Fortune, March 2011, March 2012, March 2013

  • U.S. Bancorp placed in the Top 10 of all companies in the People Management and Use of Corporate Assets subcategories

    —  Fortune, March 2013

  • Ascent Private Capital Management of U.S. Bank wins Top 10 of all companies in the Best Newcomer — Private Wealth Management at the Private Asset Management Awards

    —   2013

  • For the third straight year, U.S. Bancorp named by Forbes magazine to its list of Most Reputable Companies

    —  April 2012

  • U.S. Bank again the #1 most trusted bank in consumer protection

    —  Ponemon Institute, 2013

  • U.S. Bank again ranked one of the World’s Safest Banks

    —  Global Finance, October 2012

  • Money Magazine named U.S. Bank’s Cash+ Visa as a top credit card for rewards in its annual "Best Credit Cards" report

    —  October 2013

  • U.S. Bank’s Mobile Banking was the #1 ranked app among 13 banks in Celent’s annual mobile banking evaluation and achieved the #1 year-over-year increase in customer satisfaction among top 10 banks surveyed by JD Powers and Associates

    —  2013

Diversity, Sustainability and Community Giving

  • U.S. Bank named a “Best of the Best” employer for Hispanics

    —  Hispanic Network Magazine, 2012

  • U.S. Bank one of America’s Greenest Banks for the second year in a row

    —  Bank Technology News, April 2012

  • U.S. Bank recognized by Junior Achievement with Silver U.S. President’s Volunteer Service Award

    —  March 2012

Support for Veterans and Military Families

  • U.S. Bank honored with Secretary of Defense Employer Support Freedom Award

    —  Employer Support for the Guard and Reserve, 2013

  • U.S. Bank wins Pro Patria Award

    —  Employer Support for the Guard and Reserve, Minnesota Committee, 2013

  • U.S. Bank named to Best for Vets: Employers list

    —   Military Times, 2011, 2011, 2012, 2013

  • U.S. Bank a Top 100 Military-Friendly Employer

    —  G.I. Jobs, 2011, 2012, 2013

  • U.S. Bank a Top 100 Veteran-Friendly Company

    —  U.S. Veterans Magazine, 2012, 2013

  • U.S. Bank named a Top 50 Military-Friendly Spouse Employer

    —  Military Spouse, 2014

  • U.S. Bank proclaimed a Yellow Ribbon Company

    —  State of Minnesota, 2012

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, disability or veteran status, among other factors.

Diversity & Inclusion

Diversity & Inclusion

At U.S. Bank, embracing diversity and fostering inclusion are business imperatives. We view everything we do through a diversity and inclusion lens to deepen our relationships with our stakeholders: our employees, customers, shareholders and communities.

Our initiatives include:
  • A council of leaders from across the company that focuses on instilling diversity and inclusion into our culture.
  • A steering committee of senior-level employee veterans that guides our support for veterans and military families.
  • Employee-led business resource groups that focus on achieving specific business goals.
  • Multicultural outreach, sponsorship and marketing initiatives that demonstrate our dedication to supporting and building diverse, vibrant communities.
  • A supplier diversity program that develops and builds strong business relationships with certified minority- and women-owned business enterprises. 
  • Philanthropic, volunteer and community affairs programs designed to enrich and revitalize our communities.
  • Local and national partnerships through which we mentor and train underrepresented high school and college students and others.
Did you know?
  • Women make up more than half our workforce and hold leadership positions throughout the company. 
  • Thousands of our employees are bilingual. They serve customers and collaborate in more than 70 languages.
We’re Proud to Serve

U.S. Bank is nationally recognized as a top supporter of veterans and military families. Through our Proud to Serve program, we actively recruit veterans, support the needs of our employee veterans and military family members, and honor their contributions to our country and to U.S. Bank.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, disability or veteran status, among other factors.


Benefits & Development

We work hard at U.S. Bank. We support life-long learning to help you achieve your career goals. We also value a healthy work/life balance. Staying healthy, balanced and moving forward lets you be your best—at work and in life. That's how we help you focus on what matters most to you.

The Right Benefits for You

The benefits you'll enjoy here help you protect your health and financial security. They also give you peace of mind. It's simple—you choose the plans and coverage levels that make sense for the way you live.

Health & Wellbeing

You need to be at your physical best to excel in both your personal and professional life. That's why we provide a full menu of health and wellbeing benefits.

Health Insurance

Full-time employees choose from two high-deductible plans that provide comprehensive coverage, pharmacy benefits, and 100 percent coverage for age-appropriate, in-network preventive care. We also offer high deductible HMO plans in select geographic areas. Eligible employees also may cover their spouses or domestic partners and children.

Dental, Vision and Hearing Plans

Our dental options encourage proactive preventive care and help offset the cost of major services. Our vision plan provides coverage for glasses and contact lenses. Our hearing benefit covers hearing aids through a national network of audiologists and ear, nose and throat specialists. All three benefits are available to full-time and regular part-time employees and their eligible spouses/domestic partners and children.


Take advantage of free or discounted access to a variety of wellbeing programs and resources, including chronic condition support, smoking cessation programs, pregnancy support, weight loss programs, fitness programs and more.

Health Savings Accounts

When you enroll in one of U.S. Bank’s high-deductible health care plans, you may be eligible to contribute to an HSA to save for and pay for deductibles, coinsurance and qualified medical expenses. You contribute before-tax dollars, which lowers your taxable income. You don't pay taxes on the money you use to pay for eligible expenses. U.S. Bank also contributes to the HSAs of eligible employees, which helps you save even more. What's more, your account is yours, even if you leave U.S. Bank. Use it today, and save for tomorrow.

Health Care Flexible Spending Account

You also may be eligible to contribute to an FSA to save for and pay for eligible health care related expenses. You contribute before-tax dollars, and you don't pay taxes on the money you use to pay for eligible expenses.

Financial Security & Retirement

Save for your future, protect yourself and your family from the unexpected, and take advantage of programs that can lower your day-to-day expenses.

401(k) Savings Plan

With the U.S. Bank 401(k) Savings Plan, you decide how to save and invest. Make before-tax and/or Roth after-tax contributions from your pay into the investments you select. Our 401(k) plan features immediate vesting and an employer match of 100 percent of your contributions up to 4 percent of your eligible pay after you complete one year of service.

Cash Balance Plan

We're among the increasingly rare companies that offer both a 401(k) and a cash balance pension plan. Funded completely by U.S. Bank, your account grows over time with pay credits based on your age, years of service and pay level. You're 100 percent vested in your cash balance account after three years of service.

Life and Accident Insurance

If you’re a full-time employee, we've got you covered with U.S. Bank-paid term life insurance equal to your annual pay. You also may cover your spouse or domestic partner and children. Full-time and regular part-time employees also may buy additional group universal life for themselves and their dependents. You also receive company-paid business travel accident insurance, and you can purchase accidental death and dismemberment coverage.

Disability Insurance

If you can't work due to an injury or illness that lasts longer than eight days, our company-paid short-term disability plan may replace a percentage of your pay for up to 26 weeks. (Pregnancy is covered under this plan.) Our long-term disability plan replaces either 50 percent or 60 percent of your pay. Full-time employees receive a subsidy equal to the cost of the 50 percent coverage level via a paycheck credit.

Transportation Assistance

With our Transit Plan, you can order transit and vanpool vouchers online, or participate in the Metropass program if you live and work in the Twin Cities metro area, and have the cost deducted from your pay with before-tax dollars. U.S. Bank subsidizes $30 of your order or Metropass cost each month. With our Parking Flexible Spending Account, you can use before-tax dollars to directly pay your parking facility or reimburse yourself for work-related parking expenses.

U.S. Bank Products and Services

Employees are our most valued customers! Enjoy discounts on a variety of financial products and services, from checking packages to credit products.


Take advantage of discounts on an array of travel services, hotels, restaurants, movie theaters, retailers, florists, car dealers, theme parks, national attractions, concerts, events and more. These include discounts on weight loss and fitness programs, as well as discounts on computer equipment and wireless phone services.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, disability or veteran status, among other factors.

Work/Life Balance

Work/Life Balance

We offer a variety of time-off programs and other resources that help you strike the right work/life balance and find the help you need, whenever you need it.

Paid Time Off

  • Vacation – At U.S. Bank, we understand the value of taking time away from work to refresh and recharge, and we want you to use your vacation time. Employees who work at least 20 hours a week are eligible for vacation time. You begin earning vacation time after your first three months of employment. The amount of vacation time that's available to you depends on your role, hours worked, and length of service. You also may purchase up to an additional week of vacation each year (employees who work on a commission basis may not be eligible for vacation).
  • Holidays – We recognize up to 10 paid holidays each year (this may vary by location).
  • Sick days – You may be eligible for paid sick time. Full-time employees and part-time employees who work 20 or more hours a week generally are eligible for up to six paid sick days (or more if required by state law). Sick time is prorated during your first year.
Parental Leave and Adoption Benefits
  • Maternity leave is covered under our short-term disability benefits.
  • You may take up to two weeks of paid leave when you adopt a child or when your spouse/partner gives birth to your child. You also may use this leave when your spouse, domestic partner or other relationship partner gives birth to a baby you will parent or when you have a baby via a surrogate or gestational carrier.
  • You may be reimbursed for up to $2,500 of adoption expenses.
Dependent Care Flexible Spending Account

Use before-tax dollars to pay for eligible day care expenses.

Employee Assistance Plan

Access practical advice and resources for help with life's everyday challenges, including child care, elder care, legal issues and counseling needs. Available online or by phone, services are free, confidential and available 24 hours a day.

Other Time Away

Life happens. We offer support for:

  • Disability (short-term, long-term and accommodations)
  • Family and Medical Leave Act (state and federal)
  • Jury duty
  • Military duty
  • Funeral/bereavement

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, disability or veteran status, among other factors.

Development & Growth

Development & Growth

Being your best means you're always learning. We invest in your growth with education and development resources that, along with your drive and performance, propel your success.

At U.S. Bank, we pay for performance through incentive programs that recognize achievement. The opportunity is here; it's yours for the taking.

Development and Performance Planning

Partner with your manager to chart your own course at U.S. Bank. By setting goals, pursuing your interests and taking action on your development needs, you're in control of your success – and the rewards that go with it – with the full support of U.S. Bank.


Connect with other U.S. Bank employees an advisor or learner or join a mentoring group focused on your development goals. Build your expertise and leadership skills, expand your network and explore career options.

Development Network

Participate in local chapter events to connect with colleagues and leaders, share your talents to enrich our communities, and grow your skills.

US Book

Connect with thousands of your U.S. Bank colleagues on US Book, our internal social network. Write a blog, join an online community and learn from coworkers from across the company.

Career Exploration Site

Learn about the different jobs at U.S. Bank and what it takes to move into these roles. Also, join "Job of the Month" teleconferences to get the inside scoop from employees in featured roles.

Learning Center

U.S. Bank’s online Learning Center is an easy-to-use tool that gives you access to individualized learning plans and personal transcripts, course catalogs and online courses.

Skillsoft eLearning Library

Choose from thousands of self-paced courses for professional and personal growth. Options range from Microsoft Office to Quickbooks to project management and much more. You can earn CPE, CEU and some college credits.

Harvard Resources

Tap into this online resource to build your knowledge and skills in more than 40 topic areas. The program includes access to tools and worksheets you can use to work more efficiently and effectively.

Leading US

We're committed to developing strong leaders who engage our employees, drive customer satisfaction and make their mark in our communities. Leading US, an online resource, features news, articles and tools that can help you build your leadership skills centered around our eight Distinctive Leadership Practices. Also, join Leader Forum teleconferences to connect, share best practices and collaborate on a variety of leadership topics.

Tuition Reimbursement

U.S. Bank provides financial support to active, full-time employees with at least six months of service through our Tuition Reimbursement Program.

Training Partnerships

Take advantage of tuition discounts at participating schools. Skill-building webinars and podcasts on a variety of business-related topics also are available. Eligible employees also may take courses through the American Bankers Association, the Center for Financial Training and educational providers.

One of US

One of US, our website for new employees, guides you through your first year at U.S. Bank. It offers helpful checklists, tells our story, highlights development resources, and showcases the values and principles that set us apart. It also includes a suite of tools that helps you and your manager map out your first 30 days, set performance goals and build a network of contacts.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, disability or veteran status, among other factors.

U.S. Bank Reviews

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Approve of CEO
U.S. Bank President and Chief Executive Officer Andrew Cecere
Andrew Cecere
281 Ratings
  • "Part time teller"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Bank part-time (More than a year)


    Good work environment, no sales pressure, work life balance


    No cons to mention currently

See All 4,719 Reviews

U.S. Bank Photos

U.S. Bank photo of: U.S. Bank offices in downtown Freeport, Illinois, USA. (Photo attributed to IvoShandor - licensed under the CCL Attribution-ShareAlike 3.0 & GFDL, version 1.2)
U.S. Bank photo of: Both towers
U.S. Bank photo of: View of both offices in Richfield
U.S. Bank photo of: Front face of Richfield offices
U.S. Bank photo of: rows and rows of cubes all over the building with an 80s or 90s style
U.S. Bank photo of: Corporate entrance
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U.S. Bank Interviews



Getting an Interview

Getting an Interview




  1. Helpful (5)  

    Phone Banker Interview

    Anonymous Employee in Portland, OR
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied in-person. The process took 2 weeks. I interviewed at U.S. Bank (Portland, OR) in February 2016.


    definitely need to understand people outside of yourself. People persons required if you really want this job. They need a personality that can deal with any situation since you are talking on the behalf of a financial institution.

    Interview Questions

    • How would you deal with a difficult customer?   1 Answer
See All 1,067 Interviews

U.S. Bank Awards & Accolades

  • Secretary of Defense Employer Support Freedom Award, Employer Support of the Guard and Reserve (ESGR), 2013
  • Best Places to Work for LGBT Equality, Human Rights Campaign’s (HRC) Corporate Equality Index, 2014
  • Best of the Best, Hispanic Network Magazine, 2013
  • Best Banking Performer in United States, Global Brands Magazine, 2013
  • Best Places to Work for Commuters, National Center for Transit Research at USF, 2012
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