Working at U.S. Cellular | Glassdoor

U.S. Cellular Overview

Chicago, IL
5001 to 10000 employees
1983
Company - Public (USM)
Cable, Internet & Telephone Providers
$2 to $5 billion (USD) per year
Considering where to invest your time, talent and ambition? Select the team that’s determined to be the best, offering the ability to make a positive difference for every customer, a unique culture and competitive rewards. Choose U.S ... Read more

Mission: We’re proud and passionate about providing the world's best customer experience. This is our vision. The goal that drives continual improvement, and helps us achieve our mission to achieve superior results. And our associates are motivated by the ... Read more

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U.S. Cellular – Why Work With Us?


About Us

Life is about choices. And U.S. Cellular® presents some of the best options to demonstrate your talent, ambition, and ideas. As an associate within our vast wireless network, you’ll be empowered to make a positive difference and make decisions that lead you to success. The kind that only you can define. Be yourself and embrace possibility with U.S. Cellular.

Community Involvement

Building Better Communities—it’s not only what we do, it’s who we are. We invest in the neighborhoods where we do business and we show how much we care by donating countless hours of our time, talent, and energy to local organizations, groups, and causes that we are passionate about.

Benefits & Beyond

U.S. Cellular® offers a compensation package that is comprehensive and customizable: Benefits and Beyond. Concerned about your physical health, finances, and future? So are we. And you can see this commitment in all that we provide. U.S. Cellular extends all benefits to same- and opposite-sex spouses/domestic partners, as well as eligible children of domestic partners and dependents.

Training & Development

We live in an era of rapid change and complexity. But the team at U.S. Cellular takes the time to care about you—and your success. We’ve made an exceptional commitment to training and development. That means you’ll receive learning and performance tools, foundational programs, onboarding courses and other resources. Plus, you’ll get training that’s unique to your individual role. And throughout your U.S. Cellular career, you’ll use the Learning Management System (LMS). It includes online courses for professional and personal development and tracks much of your training history.

Quick Facts
 
Founded: 1983 
Headquarters: Chicago, IL 
Customers: 5.1 Million 
Revenue (20127): $3.89 Billion 
Associates: 5,900
 
Network:
Fourth Generation (4G)
Long Term Evolution (LTE) Network
Code Division Multiple Access (CDMA)
 
Customer Care Centers:
Cedar Rapids, IA 
Knoxville, TN 
Tulsa, OK 
Waukesha, WI
 

A Culture of Energy, Diversity and Continuous Improvement

U.S. Cellular has cultivated a setting where support, inclusivity, empowerment and respect converge to create a whole greater than the sum of its parts, and a philosophy that emphasizes the need to continually advance, improve and succeed. Driven by the power of lasting relationships, groundbreaking technology, and innovation, we are poised to win. We’ll realize our most important goals with vision, commitment and confidence. So can you.

Diversity is a core value of our Dynamic Organization.

At U.S. Cellular, we each bring our diverse cultures, backgrounds and talents together for a common purpose: To provide the world’s best customer experience. Inclusion is how we D.O. Our potential as a Dynamic Organization depends on the combined passion and efforts of everyone who works here. It demands that we find, keep, and nurture a diverse mix of associates wholly committed to a culture of inclusion.

Diversity-Centered Business Model

Diversity inspires creativity that fully engages the different backgrounds and talents of our associates. We know that inclusively led teams create industry-leading innovation that gives U.S. Cellular a competitive advantage in the work and marketplace.

Associate Resource Groups (ARGs)

We know that winning requires the efforts of our whole team of associates who bring their full authentic selves to work. Our all-inclusive Associate Resource Groups are volunteer, company-supported and associate-driven groups, drawn together by common characteristics, purpose and a commitment to being a resource for our associates and the organization.

  • Asian-American Network (AAN)
  • CapAble Associate Network (CAN)
  • Latino Affinity Network (LAN)
  • Next-Generation Empowerment Network (NGEN)
  • Network of Black Associates (NBA)
  • USC Pride (Pride)
  • Veteran Associates Leading Organizational Results (VALOR)
  • Women In Action (WIA)

Chicago: We Call This Home

Working for an industry leader is a huge win. Doing it in a city you love is even better. Enjoy both career advantages, at U.S. Cellular®.

Our work reflects the passion and power of Chicago, where our headquarters are located. Here, you’ll have the freedom and tools to create highly innovative products for an industry that’s growing fast. Join us, and build a brand that continues to succeed.

Corporate Career Opportunities

Are you skilled in accounting and finance, engineering, information technology, marketing, operations, sales, human resources, or administrative services? U.S. Cellular offers careers that count. You’ll be able to express your ideas. Master new skills. And make a real impact.

Creating winning connections. That’s the essence of sales. And something we live for at U.S. Cellular. Because we take pride in offering a world-class customer experience. So, we provide extensive training and development resources to empower each associate’s success. Bring us your A-game, energy, and motivation—and be excited about your future.

  • Earnings that combine hourly pay and commission(s)
  • Benefits available day one, including medical, dental, 401K and more
  • Ongoing training on the newest tech innovations
  • Career potential for advancement

U.S. Cellular Reviews

  • "AMAZING atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great culture! People are open and friendly and very collaborative.

    Cons

    It’s retail so holidays are less than other corporate environments.

    Advice to Management

    401k match could be better

See All 1,510 Reviews

U.S. Cellular Photos

U.S. Cellular photo of: Retail Store
U.S. Cellular photo of: U.S. Cellular
U.S. Cellular photo of: Store Manager
U.S. Cellular photo of: U.S. Cellular Tower
U.S. Cellular photo of: Customer Care Center
U.S. Cellular photo of: Knoxville associates and their families celebrating HonorAir flight 18
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U.S. Cellular Interviews

Experience

Experience
65%
19%
16%

Getting an Interview

Getting an Interview
64%
14%
9%
6
4
2
1

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at U.S. Cellular in January 2019.

    Interview

    The interview process is a multi-stage process for hiring new employees. The interview process typically includes the following steps: writing a job description, posting a job, scheduling interviews, conducting preliminary interviews, conducting in-person interviews, following up with candidates, and making a hire

    Interview Questions

    • What is TCP 3 way handshake?   1 Answer
See All 308 Interviews

U.S. Cellular Awards & Accolades

  • 100 Best Companies to Work For in Oregon, Oregon Business Journal, 2019
  • Top Workplaces, Knoxville News Sentinel, 2019
  • Top Workplaces, The Oklahoman, 2019
  • Top Workplaces, The Des Moines Register, 2019
  • Top Workplaces, Chicago Tribune, 2019
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Work at U.S. Cellular? Share Your Experiences

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