Working at U.S. Cellular | Glassdoor

U.S. Cellular Overview

Chicago, IL
5001 to 10000 employees
1983
Company - Public (USM)
Cable, Internet & Telephone Providers
$2 to $5 billion (USD) per year
U.S. Cellular rewards its customers with unmatched benefits and industry-leading innovations designed to elevate the customer experience. The Chicago-based carrier has a strong line-up of cutting-edge devices that are all backed by its high-speed network. Currently, nearly ... Read more

Mission: As an organization, we are proud and passionate about providing the world's best customer experience. This vision aligns with our mission — that we are earnest about achieving superior results. Our associates are inspired by their belief in the ... Read more

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U.S. Cellular – Why Work For Us?


With more than 5.1 million customers, U.S. Cellular® is one of the nation’s largest wireless service carriers. We owe every bit of success to our associates—people with a real passion and energy for their work. It's invigorating. It's motivating. And it's contagious.

We don't just talk teamwork. We live it. We respect each other's contributions, and take ownership for our actions. Even if you don't work directly with customers, you'll support other U.S. Cellular associates so that they, in turn, can consistently provide the level of service our customers have come to expect. Everyone plays an important role.

Our supportive culture instills a sense of pride. In fact, we work hard to ensure our organization's environment is one that fosters trust, respect for each other's perspectives, and the highest ethical standards—one that genuinely allows our associates to thrive.

 

Quick Facts
 
Founded: 1983 
Headquarters: Chicago, IL 
Customers: 5.1 Million 
Revenue (20127): $3.89 Billion 
Associates: 5,900
Network:
Fourth Generation (4G)
Long Term Evolution (LTE) Network
Code Division Multiple Access (CDMA)
Customer Care Centers:
Cedar Rapids, IA 
Knoxville, TN 
Tulsa, OK 
Waukesha, WI
 

When you join U.S. Cellular®, you’ll soon realize how our core values inspire us to deliver the best to our customers. These values drive our passion and commitment, enable us to solve problems together and motivate our talented associates to achieve business and personal goals. We call it the Dynamic Organization (D.O.).

The D.O.

Integrity. Trust. Respect. Across our enterprise, those are the keys to open, honest communication. We build lasting relationships with customers and one another. We take pride in every success. And we enjoy the rewards of doing the right thing for customers. Around here, it’s called recognizing a win well earned.

The Vision and Mission

We’re proud and passionate about providing the world's best customer experience. This is our vision. The goal that drives continual improvement, and helps us achieve our mission to realize superior results. And our associates are motivated by the principles of our Dynamic Organization.

 

Our Leaders

Our leadership encourages associates to make the most of the training and development resources we offer. To grow both personally and professionally. To perform at world-class levels. To thrive in an environment of ideas and accountability. And, empowered by knowledge and skills, move the organization to new heights. 

At U.S. Cellular®, who you are and what you do will get others excited. And vice-versa. We share a common purpose, regardless of role. We solve problems together. Every associate can make a meaningful contribution, and every voice is heard. At U.S. Cellular, you’ll know how and why your contribution matters. It's a philosophy of business that's unique to us — an approach often imitated, but never duplicated.

You'll also have a positive impact on the community. U.S. Cellular invests in the communities where we do business and we show how much we care by donating countless hours of our time, talent and energy to local organizations, groups and causes that we are passionate about.

We live in a time of rapid change and complexity, so we’ve made an exceptional commitment to training and development. That means you’ll receive learning and performance tools, foundational programs, onboarding courses and training that’s unique to your individual role. The team at U.S. Cellular takes the time to care about you—and your success.

Our work reflects the passion and power of Chicago, where our headquarters are located and where we have been recognized as a top employer. Here, you’ll have the freedom and tools to create highly innovative products for an industry that’s growing fast. And you’ll do so in a renovated office space with wide-open floor plans, lounges, an on-site fitness center and a full cafeteria with fantastic food options. Plus, we’ve enhanced our learning and development opportunities, and continue to offer educational reimbursement. In short, we’re doing all we can to make our associates feel appreciated, motivated, and rewarded. We have plenty of room for talented people like you. Join us, and build a brand that continues to succeed. 

Diversity is a core value of our Dynamic Organization. It’s who we are—and who we want to be, as a company. Here’s our mission: To bring different people and perspectives together to collaborate, innovate and grow the business. We’ve created a culture of inclusion. That means our differences are respected, valued and used to build innovative, high-performing teams.

​​​​​​​In support of our diverse workforce, we’ve encouraged our associates to form eight corporate associate network groups: Asian Americ.an Network (AAN), CapAble Associate Network (CAN), the Next Generation Empowerment Network (NGEN), Latino Associate Network (LAN), Network of Black Associates (NBA), USC Pride (Pride), Veteran Associates Leading Organizational Results (VALOR), and Women in Action (WIA).

U.S. Cellular is committed to deepening our strategic vision through an expanding network of minority-owned vendor relationships, managed internally by our Supplier Diversity Oversight Team.

U.S. Cellular Reviews

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U.S. Cellular President & CEO Kenneth R. Meyers
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  • "Great experience!! USCC is an amazing workplace!!"

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    Pros

    Flexible, amazing culture, outstanding leadership

    Cons

    I have zero cons to share

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U.S. Cellular Photos

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U.S. Cellular photo of: Knoxville associates and their families celebrating HonorAir flight 18
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U.S. Cellular Interviews

Experience

Experience
65%
19%
16%

Getting an Interview

Getting an Interview
63%
14%
10%
6
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2
1

Difficulty

2.9
Average

Difficulty

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  1. Helpful (8)  

    Software Engineer Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Application

    I applied through a recruiter. I interviewed at U.S. Cellular.

    Interview

    I applied through a recruiter and I got a call from some engineer manager, he asked very superficial questions, it seems like their interview process is discriminatory and they can reject you simply if they don't like your accent..

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U.S. Cellular Awards & Accolades

  • Best Employers for Latinos to Work For in the Midwest, Latinos For Hire, 2012
  • Top 100 Military Friendly Employers, G.I. Jobs Magazine, 2011
  • Top 100 Military Friendly Employers, G.I. Jobs Magazine, 2010
  • #1 Large Company to Work for in Oregon, Oregon Business, 2013
  • Top 100 Military Employers, G. I. Jobs, 2012
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Diversity Commitment

Has programs that support a diverse and inclusive workforce

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