Working at UMass Memorial Health Care | Glassdoor

UMass Memorial Health Care Overview

Worcester, MA
10000+ employees
Health Care Services & Hospitals
$2 to $5 billion (USD) per year
UMass Memorial Health Care the largest health care provider in Central MA committed to improving the health of the people of our diverse communities we serve.

Mission: UMass Memorial Health Care is committed to improving the health of the people of our diverse communities of Central New England through culturally sensitive excellence in clinical care, service, teaching and ... Read more

Company Updates

  • Another reason to work at UMass Memorial--Worcester is the new "it city"! Worcester was recently featured on NPR as one of the country's fastest growing cities. Click below to hear about the great things happening in Worcester, and as always check out our careers site for job opportunities!

    Forget Oakland Or Hoboken. Worcester, Mass., Is The New 'It' Town

    Over the past couple of decades, booming cities have forced people to move to smaller cities nearby. Think San Francisco and Oakland, Calif., or New York and Hoboken, N.J. That kind of boom is happening now in Boston. An hour away, New England's second-largest city, Worcester, is booming.

  • The month of June flew by and it's already time for Talent Tuesday! Come see us next Tuesday July 1st from 11am-1pm at the Remillard Pavillion at our University Campus. This is a great opportunity to meet members of our Talent Acquisition team. Bring your resume and bring a friend, too!

See AllSee All

UMass Memorial Health Care Video

Provided by employer [?]

UMass Memorial Health Care – Why Work With Us?

“Everyone, Everyday.”

We use this expression to represent the spirit of our patient care mission and of the employees who make it possible. At UMass Memorial Health Care, we’re all caregivers. Click Here to View Our Caregiver Credo > 

Who Are Our Caregivers?

It’s not just the person who delivers the care. It’s all the people who make it work … and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles. And helping hands.

We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, every day.

Everyone is a caregiver. Click Here to View Our Caregiver’s Stories >

Idea System

Encouraging our caregivers to share and implement their ideas is another way we engage our staff and get closer to achieving our mission. We’ve implemented over 40,000 ideas (and counting!) across our health system and we hope you’ll help us on our way to the next 40,000. At UMass Memorial, no idea is too big or too small to help make this the best place possible for our patients and our caregivers. Click Here to Read Our CEO Dr. Eric Dickson’s Blog on Innovation at UMass Memorial >

Diversity & Inclusion

We value and respect the diversity and cultural backgrounds of both our patients and our caregivers. Diversity at UMass Memorial is an integral part of our core mission, values, strategy and key initiatives and is done in partnership with UMass Medical School. Interested in learning more about our approach?

  • Our commitment to diversity and cultural awareness includes a wide range of events and programs that help us shape our future through inclusion.
  • Our diversity initiatives revolve around engagement, an inclusive academic learning environment, cultural education, community outreach and talent management. Click Here to View Our Diversity Initiatives >

Our True North
The Compass That Will Lead to Our Vision

Our Standards of Respect
How We Strive to Take Care of Business Every Day

  • Acknowledge - Notice others and recognize their contributions or concerns
  • Listen - Give your full attention to show you understand and care about what others say
  • Communicate - Share appropriate information generously and as soon as possible with those who need it
  • Be Responsive - Respond in the expected time frame to show others’ priorities are important to you, too
  • Be a Team Player - Do your work in a way that also helps others
  • Be Kind - Choose to be friendly, patient and compassionate – even when it’s easier not to

Our Values
A Guide to Our Decision-making as We Move to Our Future

  • Consistently excelling at patient-centered care
  • Acting with personal integrity and accountability
  • Respecting one another
  • Effecting change through teamwork and system thinking
  • Supporting our diverse communities

UMass Memorial Health Care: Locations in Central Massachusetts

UMass Memorial Health Care is the largest health care system in Central Massachusetts. We are the clinical partner of UMass Medical School, with access to the latest technology, research and clinical trials.

Our health care system includes three hospitals:

  • UMass Memorial Medical Center (Worcester)
  • HealthAlliance Clinton Hospital (Clinton, Leominster, & Fitchburg)
  • Marlborough Hospital (Marlborough)

Our hospitals receive full accreditation by the Joint Commission, a national organization that sets quality standards for hospitals, or Det Norske Veritas (DNV), a risk management company that helps improve health care services. In addition to our fully equipped medical centers, our system also includes home health and hospice programs, behavioral health programs and community-based physician practices.

UMass Memorial Health Care by the numbers:

  • 1,600 physicians on our active medical staff
  • 3,000 registered nurses
  • 12,000 total employees
  • 1,125 beds in our hospitals
Letter from UMass Memorial Health Care President and CEO
Welcome to UMass Memorial Health Care!

We are the largest health care system in Central and Western Massachusetts committed to improving the health of people in Central New England through excellence in care, comprehensive health services, and teaching, research and clinical trials through our partnership with UMass Medical School.

Our system of care includes these outstanding hospitals and the region’s trusted academic medical center. No matter where you receive health care services within the UMass Memorial Health Care system, you have access to the advanced technology, resources, and services at our hospitals:

  • UMass Memorial Medical Center
  • Clinton Hospital
  • HealthAlliance Hospital
  • Marlborough Hospital

With our sophisticated technology and full range of support services, we provide you with excellent health care in warm, professional environments. Our staff includes specialists who are nationally acclaimed for their work in areas such as:

  • Heart and vascular care
  • Orthopedics
  • Cancer
  • Diabetes
  • Newborn intensive care
  • Children’s services
  • Women’s services
  • Primary care and ambulatory care services
  • A Level 1 Trauma Center and advanced emergency services
  • Long-term care facilities, and rehabilitation
  • Behavioral health services
  • Home health and hospice services

Our entire system team is committed to providing you with the best possible experience, whether you are staying with us as a patient, visiting a loved one or considering us for your health care.

We encourage you to explore the websites of each of our hospitals to find out more about our programs and services, our physicians and care teams. You will discover we are committed to your health and wellness, and to care provided with compassion and respect.


Eric Dickson, MD, MHCM, FACEP
President and CEO, UMass Memorial Health Care

Why Be a Nurse at UMass Memorial?

Everyone is a caregiver at UMass Memorial Health Care and that is especially true of our nurses on patient units. We provide nurses with the opportunity to provide exceptional care in an academic setting using the latest research and technology, featuring the area’s only Level 1 Trauma Center at our flagship medical center. No matter the specialty, we are always looking to add dedicated nurses to our team of caregivers. Click Here to View Our Nursing Openings >

Our Nurses Love Our:

Great Benefits

Generous vacation time, excellent health benefits, and outstanding retirement options highlight our robust benefits package.

Flexible Hours

We offer a variety of 8, 9, 10, and 12-hour shifts depending on the unit and our caregivers’ needs.


Nestled in the heart of Massachusetts, with some locations only 45 minutes west of Boston and 45 minutes north of Providence, we attract nurses from all over New England by offering exceptional care and career opportunities without the lengthy commute to larger cities.


Innovation Celebrations, the Everyone is a Caregiver campaign, and the DAISY Award are just some of the ways that we acknowledge the great work of our nurses. Click Here to Read More About the DAISY Foundation >

Impact on the Community

In addition to the opportunity to care for the health of Central Massachusetts, our nurses love our contribution to the community through programs like the Heart Walk, Cancer Walk, and Teddy Bear Clinic.

UMass Memorial Health Care Reviews

  • Featured Review

    Helpful (1)

    "Excellent pay"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RN Case Manager in Worcester, MA
    Former Employee - RN Case Manager in Worcester, MA
    Positive Outlook
    Approves of CEO

    I worked at UMass Memorial Health Care full-time (More than 3 years)


    Excellent organization. Great pay and benefits. Treated as a professional


    Schedule. Weekend rotatins long hours

    Advice to Management

    Keep up the good work

See All 252 Reviews

UMass Memorial Health Care Photos

UMass Memorial Health Care photo of: Our Memorial Campus on Belmont Street
UMass Memorial Health Care photo of: Our Standards of Respect
UMass Memorial Health Care photo of: We showcase several of our caregivers along the hallway at the Memorial Campus
UMass Memorial Health Care photo of: Our University Campus on Lake Avenue
UMass Memorial Health Care photo of: Articles about UMass Memorial line the wall at our Biotech location to remind us of where we have been and what we're working toward every day
UMass Memorial Health Care photo of: We're proud to showcase some of our caregivers throughout the hospital
See All PhotosSee All

UMass Memorial Health Care Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (1)  

    Accepted Offer
    Positive Experience
    Average Interview


    The process took 1+ week. I interviewed at UMass Memorial Health Care in August 2019.


    They called and set-up an interview. They asked me questions about my background. Then about a week later they offered me a position. After that the process was smooth .

    Interview Questions

    • What do you like about Umass   1 Answer
See All 41 Interviews

UMass Memorial Health Care Awards & Accolades

  • Best Regional Hospitals, US News & World Report, 2018
  • High Performing Hospitals, US News & World Report, 2018
  • America's 100 Best Hospitals, Health Grades, 2018
  • America's 50 best Cardiac Surgery, HealthGrades, 2018
  • America's 100 best Cardiac Care, HealthGrades, 2018
See More

Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Pledge to Thrive

Taking steps to prioritize employee well-being

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

Work at UMass Memorial Health Care? Share Your Experiences

UMass Memorial Health Care
  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate