The hours. The company is a facilities management company with 24 hour coverage, but for the most part the hours are 9-5, M-F. There are night and weekend shifts for the 24 hour coverage, for which employees are paid $25 per hour.
The company has been growing fast, which presented career growth opportunities, but that seems to be slowing. I was promoted at 12 months, but the promised promotion to the next level seems to be stalled.
The company was just purchased by Transfield Services from Australia. The company now has to meet the goals of a larger corporation, which are impossible to achieve. The end result was a cut in raises and bonuses.
USM uses contracted labor to perform its services to major retail clients. There is constant pressure to get them to work cheaper, which results in high turnover. The prices to the clients are often very low, making the services hard to fill.
The company training program has always been poor, resulting in new employees that don't know what they are doing, which results in high turnover.
Advice to Management
Review clients for profitability and cut those that don't meet profit goals.
Stop having such an antagonistic relationship with sub-contractors, who do the actual work of the company.
Establish a comprehensive training program using experienced personnel. The company hired from the outside for a Training Director some years ago, but nothing has been done to establish real training.
I applied through college or university. The process took 5 days. I interviewed at US Maintenance (Norristown, PA) in February 2012.
Standard phone and 1:1 interview with some standard questions. Very polite HR person and manager. They didn't seem to be in a rush to make a hire. I ended up having to contact them after each interview and eventually recieved an offer. I liked that parts of the interview were clearly geared to this particular position.
Reasons for Declining
Weekend work and being on call without any pay difference. It is a salary based position without a set schedule. The pay was fair for a standard 9-5 mon-fri, but not when you may be asked to work 12 hour shifts without any extra compensation.
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