Working at USAA | Glassdoor

USAA Overview

San Antonio, TX
10000+ employees
Company - Private
Insurance Carriers
$10+ billion (USD) per year
USAA is a diversified financial services group that provides insurance, banking, investments, retirement products and advice to the military community. We're known for our legendary commitment to our members, and are consistently recognized for ... Read more

Mission: The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military ... Read more

Glassdoor Awards

Best Places to Work: 2009 (#36)

Top CEOs: 2014 (#22)

Best Places to Interview: 2017 (#72)

USAA – Why Work For Us?

USAA offers world-class benefits and amazing workplace amenities so our employees can better manage their lives and concentrate on our mission - facilitating the financial security of the military community. We care about our employees and their families, that’s why we provide programs that support healthy lifestyles, professional goals and work-life balance. 

• 401(k) Plan
    Dollar-for-dollar up to 8% of pay
    100% vested after 2 years
• Access to USAA Products & Services
• Adoption Assistance Plan
• Awards & Recognition Programs
• Casual Dress Code
• Child Development Center*
• Concierge Services
• Disability Insurance
• Discretionary Holiday Bonus
• Discretionary Performance Bonus
• Diversity Business Groups
• Education Assistance Plan
• Elder Care Referral Services
• Health, Dental and Vision Plans
• Intramural Sports*
• Local and National Discounts
• Military Leave Benefits
• On-site Cafeteria & Restaurants*
• On-site Clinic & Pharmacy*
• On-site Fitness Centers*
• Outdoor Basketball Courts*
• Outdoor Walking/Running Trails*
• Paid Time Off (PTO)
• Parental Benefits
• Retiree Medical
• Wellness Programs

* Varies by location


We invite you to search all of our jobs at or explore some of our more popular career areas listed here.

Customer Service & Sales Careers

USAA operates four customer service and sales centers in Phoenix, AZ; Colorado Springs, CO; Tampa, FL; and San Antonio, TX.

We focus on two main areas: banking and insurance. In banking, you might start as a credit card customer service associate and later explore areas such as mortgage and consumer lending. In insurance, you’ll handle questions on our property and auto insurance lines, as well as apply contract knowledge. Whether you’re helping a service member or a family member, every call you handle makes a difference and provides a real sense of satisfaction.

This is one of the largest business areas at USAA, with many ways to advance. You can learn additional products, add new responsibilities or move from insurance to property to specialty products, for example. Eventually, you may be able to move into other roles and responsibilities that interest you. For a list of complete opportunities visit

Information Technology Careers

Providing financial services to millions of military members and their families requires innovative thinking at every level. That’s why we have over 3,400 USAA IT Department employees who advance technology every day to continually improve their lives. Join USAA for a career in Information Technology, and you’ll be part of an active, collaborative team. For a list of complete opportunities visit

Design Careers

Advances in technology and members’ expectations have changed and driven the way we do business – and we need top designers to help us forge digital breakthroughs. Our designers have created many of the innovative products that we’ve brought to the marketplace, all in our effort to provide unparalleled customer service. And we're not finished yet. Your love of design and your creativity are important as we begin the next phase of our journey. Help us continue to develop new technologies to serve our members. For a list of complete opportunities visit


The military community is one of the nation’s most diverse, and maintaining a workforce that is reflective of our membership is vital to our mission. That's why we  we are committed to making sure that at least 30% of our hiring comes from the military community - through veterans and military spouses.

Transitioning from your military service has prepared you for the next step in your career. Join a company that truly values your military skills and experience. Begin your transition into a rewarding career, and make what you do matter. For a list of complete opportunities visit


USAA offers a strong summer internship program that gives college students the opportunity to discover what it’s like to work at a leading financial services organization.

  • Structured 10-week program
  • Has professional development activities, executive speakers and trips
  • Includes a formal manager and mentor
  • Offers picnics, sports, river trips, lunches and community service projects
  • Concludes with a presentation to senior leadership
  • Provides a housing stipend for qualified students

We offer internships in many different areas, depending on current needs. The majority are in San Antonio, TX, with some also available at our Phoenix, AZ; Colorado Springs, CO; Tampa, FL; Chesapeake, VA; and Plano, TX locations. For a list of complete opportunities visit

New Graduates

USAA is an excellent place to begin your career. We welcome new ideas, and our team is always ready to help you succeed. Because we are so large and diverse, you’ll also find many paths to follow and ways to grow. For a list of complete opportunities visit

USAA Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
USAA CEO Stuart Parker
Stuart Parker
769 Ratings
  • Helpful (2)

    "Plenty of opportunity"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than a year)


    The company continues to grow which allows new opportunities, whether within your current area of work or another if you’re willing to make a change. I have been with the company a little over 2 years now and have had a great experience with my peers and managers. Each manager that I have has cared not only about success, but about my career goals.
    Great benefits, annual bonus, and not every job has a sales vibe to it. Lots of opportunity to work from home as well.


    The call center environment can bring stress when it is super busy. Base pay may not be as much as other jobs.

See All 2,376 Reviews

USAA Photos

USAA photo of: 2018 Martin Luther King, Jr. March
USAA photo of: 2018 Martin Luther King, Jr. March
USAA photo of: 2018 Martin Luther King, Jr. March
USAA photo of: Common Area
USAA photo of: Front Lobby
USAA photo of: Lobby, Patents
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USAA Interviews



Getting an Interview

Getting an Interview




  1. Helpful (4)  

    College to Claims Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview


    I applied online. I interviewed at USAA.


    I’ve applied to USAA twice and the talent acquisition team is absolutely terrible in getting in contact with you. I was never contacted and then received a rejection email saying I missed my phone interview that was never set up. As a company, USAA should make more of an effort to keep potential employees informed throughout the process and I’m extremely disappointed in how they have treated me as a job applicant.

See All 933 Interviews

USAA Awards & Accolades

  • 100 Best Companies to Work For, Fortune, 2018
  • America's Best Employers for Diversity, Forbes, 2018
  • World's Most Admired Companies®, Fortune, 2018
  • Best for Vets: Employers 2017, MilitaryTimes, 2017
  • America's Best Large Employer, Forbes, 2018
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