Working at USAA | Glassdoor

USAA Overview

www.usaa.com
San Antonio, TX
10000+ employees
1922
Company - Private
Insurance
$10+ billion (USD) per year
USAA began in 1922, when 25 Army officers agreed to insure each other's vehicles when no one else would. Today we serve our 11 million members with same military values our founders prized: service, loyalty, honesty and integrity.That unique mission of serving ... Read more

Mission: USAA's mission is to facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military


Glassdoor Awards

Highest Rated CEOs: 2014 (#22)

Best Places to Work: 2009 (#36)

USAA – Why Work For Us?


undefined

USAA began in 1922, when 25 Army officers agreed to insure each other's vehicles when no one else would. Today we follow the same military values our founders prized: service, loyalty, honesty and integrity. We draw upon our unique understanding of the military community's lives and livelihood, and our own financial strength, to provide a full range of highly competitive financial products and services for every stage of life. 

FIND YOUR PURPOSE




undefined

With more than 27,000 employees and plans to add even more talent in the next few years, USAA is an exciting place to be right now.




USAA's Mission is to facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community.That unique mission of serving those who serve our country is what gives purpose to our work. 

undefined

In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our members. 



 

Superior Products and Services

USAA provides a full range of highly competitive financial products and services to the military and their families. Today, certain products, including investments, financial planning, life insurance and banking products — checking, savings and CDs — are available to the public. For a full list of our products, please visit USAA.com.

 The Value of Membership

USAA is not a publicly traded company, so we don't answer to stockholders — we answer to our members. They rely on us to suggest products and services that meet their financial needs. Eligibility requirements can be found here.


undefined

 The excellent benefits USAA offers and the great work place amenities help USAA employees better manage their lives so that they can concentrate on this mission: serving the men and women of the nation's military. We care about our employee and their families. That’s why we provide programs that support healthy lifestyles, achieving personal financial goals and balancing work and personal needs.



Health and Wealth

Medical and Dental Benefits

  • USAA pays the majority of employee medical premiums
  • 100% paid preventative care benefit (reimbursement program)
  • Two dental plan options to choose from

Retirement Savings Plan

  • 401 (k) plan with up to 8% dollar-for-dollar employer matching contributions
  • Additional performance-based employer contributions
  • Multiple investment choices
  • Pre-tax, Roth and after-tax employee contributions

Work Life Balance

Military Support

  • Military leave to support military training, deployments and active duty service
  • Military support groups
  • On-site deployment advisers

Family Support

  • Child development centers
  • Employee Assistance Program
  • Child & elder backup care
  • Adoption assistance

Employee Support

  • Educational assistance
  • Flexible work options
  • Business casual dress
  • Wellness and health programs

On-site Conveniences

Free Covered Parking - Cafeterias - Fitness Centers - Concierge Services - Pharmacy 

(varies by location)

undefined

USAA's signature - "We know what it means to serve" - is more than a slogan.

We respect and honor the men and women in our nation's military and their families who support them.That’s why we are committed to making sure that at least 30% of our hiring comes from the military community - through veterans and military spouses.

Start your next mission with us. 

Transitioning from your military service has prepared you for the next step in your career. Join a company that truly values your military skills and experience. Begin your transition into a rewarding career, and make what you do matter.

Hear our employees share their military transitioning experience and why they are proud that USAA was named the Top 10 of G.I. Jobs Top 100 Military Friendly Employer for the 13th year in a row. (2015)

undefined

Are You Ready for Life After College?

Whether you are ready to get started on a full-time career or are searching for an internship, find your purpose at USAA. Participate in various opportunities tailored to students and graduates just like you. Gain a wealth of knowledge, meet new people and have fun while you're at it. See how some of our 2015 interns got the most of their time with us. 

The Experience You Want

We have a variety of internships and full-time positions that can help jump-start your career. See what we have to offer.

undefined

undefined

At USAA, you're not taking orders from customers. You're helping our members build financial security for their families. Whether you're helping a soldier before deployment, or advising a young family on insurance, every call you handle makes a difference.

What experience are we looking for?

Successful employees come to us from many backgrounds. Their sales or service background might include retail, call center, or military experience. In most cases, to be considered, you need:

  • 2 years of relevant customer service experience, and/or
  • 60 hours of college credit, and/or
  • 1 year customer service experience plus 30 hours of college credit, and/or
  • Successful completion of a military service obligation.

We're looking for exceptional customer-focused people for roles in Banking, Insurance, Claims and Financial Service.

In all cases, you need to be excited about our mission and in tune with our core values.

What's in it for you?

Competitive compensation is just the beginning. Employees also enjoy other benefits, such as educational assistance, an impressive 401(k) plan, fitness and recreation programs, company stores and free covered parking.

USAA Reviews

3.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Stuart Parker
408 Ratings
  • "Consumer Lending"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at USAA full-time

    Pros

    There are many pros but the one I really like is the onsite gym

    Cons

    I have not been here long enough to see any cons of this job

See All 1,835 Reviews

USAA Interviews

Interview Experience

Interview Experience
68%
17%
14%

Getting an Interview

Getting an Interview
59%
18%
8%
6
2
2
1

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Intern Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. I interviewed at USAA.

    Interview

    Quick phone interview with head of department. We talked about the department and what exactly the project would be. The representative was very positive about the project and overall very enjoyable to talk too. I'd high recommend anyone who is thinking about USAA, to apply.

    Interview Questions

    • What is your programming background   1 Answer
See All 719 Interviews

USAA Awards & Accolades

  • Fortune 500, Fortune, 2015
  • 100 Best Companies to Work For, Fortune, 2013
  • 100 Best Companies to Work For, Fortune, 2012
  • 100 Best Places to Work in IT (Rank 1), ComputerWorld, 2011
  • 100 Best Companies to Work For, Fortune, 2010
See More

Work at USAA? Share Your Experiences

USAA
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or