USAA Careers | Glassdoor

USAA Careers

San Antonio, TX
10000+ employees
1922
Company - Private
Insurance Carriers
$10+ billion (USD) per year
USAA is a diversified financial services group that provides insurance, banking, retirement products and advice to the military community. We're known for our legendary commitment to our members, and are consistently ... Read more

Mission: The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military ... Read more


Glassdoor Awards

Best Places to Work: 2009 (#36)

Top CEOs: 2014 (#22)

Best Places to Interview: 2017 (#72)

USAA – Why Work With Us?


USAA offers world-class benefits and amazing workplace amenities so our employees can better manage their lives and concentrate on our mission - facilitating the financial security of the military community. We care about our employees and their families, that’s why we provide programs that support healthy lifestyles, professional goals and work-life balance. 

• 401(k) Plan
    Dollar-for-dollar up to 8% of pay
    100% vested after 2 years
• Access to USAA Products & Services
• Adoption Assistance Plan
• Awards & Recognition Programs
• Casual Dress Code
• Child Development Center*
• Disability Insurance
• Discretionary Holiday Bonus
• Discretionary Performance Bonus
• Diversity Business Groups
• Education Assistance Plan
• Elder Care Referral Services
• Health, Dental and Vision Plans
• Intramural Sports*
• Local and National Discounts
• Military Leave Benefits
• On-site Cafeteria & Restaurants*
• On-site Clinic & Pharmacy*
• On-site Fitness Centers*
• Outdoor Basketball Courts*
• Outdoor Walking/Running Trails*
• Paid Time Off (PTO)
• Parental Benefits
• Retiree Medical
• Wellness Programs

* Varies by location

 

We invite you to search all of our jobs at usaajobs.com or explore some of our more popular career areas listed here.

Customer Service & Sales Careers


USAA operates four customer service and sales centers in Phoenix, AZ; Colorado Springs, CO; Tampa, FL; and San Antonio, TX.

We focus on two main areas: banking and insurance. In banking, you might start as a credit card customer service associate and later explore areas such as mortgage and consumer lending. In insurance, you’ll handle questions on our property and auto insurance lines, as well as apply contract knowledge. Whether you’re helping a service member or a family member, every call you handle makes a difference and provides a real sense of satisfaction.

This is one of the largest business areas at USAA, with many ways to advance. You can learn additional products, add new responsibilities or move from insurance to property to specialty products, for example. Eventually, you may be able to move into other roles and responsibilities that interest you. For a list of complete opportunities visit usaajobs.com.

Information Technology Careers

Providing financial services to millions of military members and their families requires innovative thinking at every level. That’s why we have over 3,400 USAA IT Department employees who advance technology every day to continually improve their lives. Join USAA for a career in Information Technology, and you’ll be part of an active, collaborative team. For a list of complete opportunities visit usaajobs.com.


Design Careers

Advances in technology and members’ expectations have changed and driven the way we do business – and we need top designers to help us forge digital breakthroughs. Our designers have created many of the innovative products that we’ve brought to the marketplace, all in our effort to provide unparalleled customer service. And we're not finished yet. Your love of design and your creativity are important as we begin the next phase of our journey. Help us continue to develop new technologies to serve our members. For a list of complete opportunities visit usaajobs.com.


 

The military community is one of the nation’s most diverse, and maintaining a workforce that is reflective of our membership is vital to our mission. That's why we  we are committed to making sure that at least 30% of our hiring comes from the military community - through veterans and military spouses.

Transitioning from your military service has prepared you for the next step in your career. Join a company that truly values your military skills and experience. Begin your transition into a rewarding career, and make what you do matter. For a list of complete opportunities visit usaajobs.com.



USAA is an excellent place to begin your career. Our commitment to new talent is fundamental to the success of our mission, and we know that your ideas and energy will add tremendous value. A great internship is waiting for you, and our team is ready to help you succeed. Come spend your summer at USAA and gain a career where you can make a difference! Submit your application today at usaajobs.com/university.

Internships

USAA offers internships in many different areas and recruits a wide variety of majors. We offer a structured 10-week summer internship program that provides college students the opportunity to discover what it’s like to work at a leading financial services organization. During your internship experience, you will have the opportunity to:

  • Deliver innovative solutions to real business challenges
  • Connect with other interns through social and volunteer events
  • Become a part of USAA’s collaborative culture
  • Build relationships with your manager and mentor
  • Grow from executive leader guidance
  • Gain insight into the service of our military community

Culture & Benefits

From day one, our interns are treated like full time employees. Our benefits are designed to support your physical, financial and emotional wellness while employed at USAA.

  • Immediate USAA membership
  • Casual dress code
  • Health, Dental, & Vision Plans
  • Diversity Business Groups
  • Volunteer Days – two days of paid time per year
  • Wellness Programs


Locations


The majority of our internships are based in San Antonio, TX, with positions available in:


When to Apply for an Internship

Our positions are competitive, we strongly recommend applying early. Our 10-week summer program will begin late May and last through July.

We have two main recruiting cycles a year:

  • Spring (January – March)
  • Fall (August – November)

USAA partners with universities to recruit for select positions. To see if we’ll be visiting your university, check our schedule.


Internship Eligibility

We welcome all applications for our internship program. To qualify for an internship, you must be currently pursuing a degree from an accredited college or university, and have an anticipated graduation after the final day of the internship. The majority of our interns are in the summer between their junior and senior year of studies. Please review each job posting for specific requirements for that role.

Start searching USAA’s internships and submit your application today at usaajobs.com/university.


USAA Reviews

  • Featured Review

    Helpful (4)

    "Really great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Plano, TX
    Current Employee - Software Developer in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 3 years)

    Pros

    Amazing corporate culture, very mission driven.

    Cons

    Maybe too slow to make decision.

See All 3,176 Reviews

USAA Photos

USAA photo of: 2018 Martin Luther King, Jr. March
USAA photo of: 2018 Martin Luther King, Jr. March
USAA photo of: 2018 Martin Luther King, Jr. March
USAA photo of: USAA LOBBY
USAA photo of: USAA Aerial Campus
USAA photo of: USAA Federal Savings Bank
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USAA Interviews

Experience

Experience
66%
17%
17%

Getting an Interview

Getting an Interview
62%
17%
8%
7
3
2
1

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (24)  

    Controls Lead Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3+ months. I interviewed at USAA.

    Interview

    Interviewed by phone with the recruiter then onsite at the home office with several people leaders. Each person had different interview questions but the basic theme was past experience and how it would be valuable to them in the role which I applied for.

    Interview Questions

    • Why did I want to work for USAA   1 Answer
See All 1,115 Interviews

USAA Awards & Accolades

  • Certified Great Place to Work, Great Place to Work®, 2019
  • Best Places to Work for LGBTQ Equality, 100% Corporate Equality Index, Human Rights Campaign Corporate Equality Index, 2020
  • Top 10 Gold Military Friendly® Employer & Company, Military Friendly®, 2020
  • The Best Employers for New Grads, Forbes, 2019
  • Best for Vets Employers, Military Times, 2019
See More

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